Check out Tom Lood's reviews on DealerRater

October 21, 2025

Dealership Rating

Employee Rating

Service was flawless,however the communication about pick up should be improved,I was told to pick up a car at 2:00pm but it wasn't ready til 5:00pm so I had to make the trip twice. up should be improved,I was told to pick up a car at 2:00pm but it wasn't ready til 5:00pm so I had to make the trip twice. More

by PLUSTAXBO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link

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October 03, 2025

Dealership Rating

Employee Rating

I have been a customer of Autohaus for over 40 years. They have always done a great job for me. They have always done a great job for me. More

by WIEUTER

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Oct 22, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

September 29, 2025

Dealership Rating

Employee Rating

Very professional and hassle free! ! Got the car back at the promised time!! Charges were well explained by the service manager!! ! Got the car back at the promised time!! Charges were well explained by the service manager!! More

by DEBUBAGCHI504

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jenny Ruiz

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Oct 22, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

September 11, 2025

Dealership Rating

Employee Rating

Tom is the best, very professional and fast, he is the reason I keep coming back reason I keep coming back More

by lorge96

Verified Customer

Recommend Dealer

Yes

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Sep 16, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our Tom Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

September 11, 2025

Dealership Rating

Employee Rating

Though issue wasn’t duplicated, Tom and team ensured my AC worked properly before returning car AC worked properly before returning car More

by GBIHIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link, Nansy Velev

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August 29, 2025

Dealership Rating

Employee Rating

Very accommodating and they were a pleasure to do business with . It was a Very smooth transition. business with . It was a Very smooth transition. More

by JACC714

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

August 28, 2025

Dealership Rating

Employee Rating

Service is courteous and generally prompt, The service is generally prompt. Tom has alwayss been prompt and friendly. is generally prompt. Tom has alwayss been prompt and friendly. More

by hmk719

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

August 13, 2025

Dealership Rating

Employee Rating

Clean and accommodating. Friendly and knowledgeable. Precise and experienced. I was very happy with my experience. Friendly and knowledgeable. Precise and experienced. I was very happy with my experience. More

by dan_braasch

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

August 02, 2025

Dealership Rating

Employee Rating

Usually service is wonderful but this time, the service agent took a long time to respond to my request, was not available when I finally got through and then made me uncomfortable with how long I needed a agent took a long time to respond to my request, was not available when I finally got through and then made me uncomfortable with how long I needed a loaner that the other agent agreed to. It made it awkward. Additionally, dropping the car off and picking up the loaner took 30 minutes. More

by MWSCHEYER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 30, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

July 28, 2025

Dealership Rating

Employee Rating

The service department is great. I visited twice in the last week and they are always wonderful to deal with. I visited twice in the last week and they are always wonderful to deal with. More

by FLOYD.MANDELL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Nancy

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Aug 06, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.