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Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
700 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

12 yrs, 9 mos

Industry Experience

37 yrs, 4 mos

4.9

700 Reviews

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700 Reviews of Tom Lood

May 27, 2025

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Employee Rating

Friendly at 8am is always a great start. John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me up More

by Albee Bihis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Mulhern, John Morsy, Patrick Law

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May 23, 2025

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Employee Rating

They were responsive and quick and the work completed was excellent. Tom was wonderful to work with. More

by jrpeterson74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

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May 16, 2025

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Employee Rating

I come back to this dealership because Tom in service is so helpful. He goes above and beyond. More

by stephanie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 19, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Tom. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

May 14, 2025

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Employee Rating

Tom is the best! I schlep from the City to Autohaus because of Tom. He and your team keep our car running in tip top shape. More

by Suze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department and Tom! Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

April 26, 2025

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Employee Rating

Both Ken D and Tom L are great at their jobs, offering most excellent service and much appreciated that they met competition on rear tires. More

by BLIEBERMAN428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

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April 16, 2025

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The entire experience was extremely simple and every single person I worked with was extremely helpful More

by SHOBHA.B.PAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

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Apr 23, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

April 12, 2025

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Employee Rating

All the services we requested were done properly and we were able to decline some that we didn't think were necessary. Tom spent adequate time discussing the work to be done. We felt like a valued custom More

by LEE.ZAR
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Apr 23, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

April 02, 2025

Dealership Rating
Employee Rating

Great job nice people special Tom Lood thanks to him for take care about me More

by Hajvaz15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Suzana Omeragic

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Apr 08, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

March 20, 2025

Dealership Rating
Employee Rating

Tom, is a great service advisor, he really cares about the customer and makes the process so much more pleasant. My car was fixed and ready in a timely manner! More

by ctabug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

March 13, 2025

Dealership Rating
Employee Rating

Tom is the BEST service advisor. He genuinely cares about his customers and went above and beyond for us when our care was under his care. More

by RKOTTMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway

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Apr 08, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

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