Check out Tom Lood's reviews on DealerRater

January 05, 2026

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Employee Rating

My experience with Tom - from start to finish -was amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! More

by simsusan

Verified Customer

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Recommend Dealer

Yes

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January 01, 2026

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very attentive and friendly. Tom took a lot of timw to get me what i needed. Tom took a lot of timw to get me what i needed. More

by RS2

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

December 25, 2025

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Ryan is a trusted advisor and always goes above and beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. beyond to ensure all three of our car’s maintenance is kept on track and helps with our crazy schedules. We are grateful to have his as our advisor. More

by AGIGLIO

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern, Matt Hoyt, Jenny Ruiz, Nansy Velev , Wellington

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

December 06, 2025

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Employee Rating

Tom Lood is great keeps me on top of repairs. Makes experience painless. Service is great Makes experience painless. Service is great More

by Bolgerlaw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cindi Link, Jenny Ruiz, Elena Ekosidekas

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

December 03, 2025

Dealership Rating

Employee Rating

I had a very good clean and well communicated experience thanks to Tom. I would have preferred it cost less but assume the quality of the service will outlast the expense. thanks to Tom. I would have preferred it cost less but assume the quality of the service will outlast the expense. More

by dan_braasch

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 05, 2026 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

October 31, 2025

Dealership Rating

Employee Rating

The staff are the best. They always welcome me in with a smile, respect, and professionalism. Tom Lood especially always takes great care of me. He's always giving me hon They always welcome me in with a smile, respect, and professionalism. Tom Lood especially always takes great care of me. He's always giving me honest and practical solutions, and not trying to oversell anything. Exceptional service. More

by robino1130

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jenny Ruiz, Nansy Velev

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Nov 06, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

October 31, 2025

Dealership Rating

Employee Rating

Rob our salesman was great. Will refer people his way as well as to the dealership. Tom in servicing is incredible too. Will refer people his way as well as to the dealership. Tom in servicing is incredible too. More

by mken0421

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rob Debosko

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Nov 06, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

October 21, 2025

Dealership Rating

Employee Rating

Service was flawless,however the communication about pick up should be improved,I was told to pick up a car at 2:00pm but it wasn't ready til 5:00pm so I had to make the trip twice. up should be improved,I was told to pick up a car at 2:00pm but it wasn't ready til 5:00pm so I had to make the trip twice. More

by PLUSTAXBO

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Cindi Link

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October 03, 2025

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I have been a customer of Autohaus for over 40 years. They have always done a great job for me. They have always done a great job for me. More

by WIEUTER

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Oct 22, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.

September 29, 2025

Dealership Rating

Employee Rating

Very professional and hassle free! ! Got the car back at the promised time!! Charges were well explained by the service manager!! ! Got the car back at the promised time!! Charges were well explained by the service manager!! More

by DEBUBAGCHI504

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jenny Ruiz

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Oct 22, 2025 -

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with our service and sales department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.