Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 11

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
743 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 11 mos

Industry Experience

38 yrs, 6 mos

4.9

743 Reviews

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743 Reviews of Tom Lood

July 11, 2024

Dealership Rating
Employee Rating

Excellent quality of service and work on the car. Always feels welcomed and like a valued customer. Excellent communication throughout the whole process. More

by MADIGAN.TM
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link , John Morsy

July 04, 2024

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Prompt and Courteous Service. Fixed the problem and explained everything . Waiting area was great - good selection of coffee. More

by parusharmamd
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Recommend Dealer
Yes

July 03, 2024

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Love the team! Eddie has always been my go to. Had my back every time.. But Tom and Ken are great, too! More

by NNPECK
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway

July 01, 2024

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They are very nice when they greet you, give you a nice loaner and try to get your car back in a reasonable amount of time More

by LLOYDSHAPIRO1
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Recommend Dealer
Yes

June 25, 2024

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They are professional and always keep you updated about the progress on your car. And they inform and advise if anything need to be done on your car soon. More

by RIHAD10
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link, Ryan Mulhern, Nedim Omeragic , Jorge Gomez, John Morsy, Alejandro Sanchez, Jessica Tekien, Juvenal Torres

June 24, 2024

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Tom Lood service person has always helped me. Even when delayed time for car to be ready, makes sure I know how things are progressing. More

by BWGOLF
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Recommend Dealer
Yes

June 11, 2024

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Excellent service! It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. More

by Izabela Kaczerzewska
Service Price Transparency
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Recommend Dealer
Yes

June 01, 2024

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It is always a pleasure working with. He genuinely care about resolving the issue at hand and making sure it is taken care of. More

by EDWINNG128
Recommend Dealer
Yes

May 30, 2024

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Employee Rating

Tom Lood always takes care of us and the service there is amazing! Even when we don't have an appointment they take care of urgent matters in a very efficient and professional way. More

by Deimile
Service Price Transparency
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Recommend Dealer
Yes

May 29, 2024

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Tom was extremely attentive and managed the service process very professionally. Very timely and effective More

by BRUCE54
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Gomez

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