Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 11

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
762 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

14 yrs, 3 mos

Industry Experience

38 yrs, 10 mos

4.9

762 Reviews

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762 Reviews of Tom Lood

October 16, 2024

Dealership Rating
Employee Rating

I have been going to Autohaus for over 10 years now. They are exceptional in providing a superior customer experience. Tom was extremely helpful and great, as always.. Thanks to Tom, Cindi and the enti More

by ZAHIDRANDHAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

October 14, 2024

Dealership Rating
Employee Rating

Service is handled very well. Everyone is helpful. Easy to drop car off and get it back. More

by lewsmailbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

October 13, 2024

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Employee Rating

Always a pleasure working with John. He definitely tries his best and never gives up until the issue is completely resolved. More

by EDWINNG128
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

October 11, 2024

Dealership Rating
Employee Rating

Tom was amazing and provided us with the utmost service! He explained everything thoroughly and communicated regularly and in a professional and friendly manner. He provided us with the loaner car we reques More

by AEL225
Service Price Transparency
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Recommend Dealer
Yes

October 11, 2024

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They were very attentive as soon as i pulled in. they were very professional and helpful More

by RS2
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

October 10, 2024

Dealership Rating
Employee Rating

I've been purchasing my cars here for a very long time; this is perhaps my 5th Mercedes. More

by KAREN.MATIC
Service Price Transparency
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Recommend Dealer
Yes

October 08, 2024

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The waiting area is not clean and snacks are not filled even in the morning Some advisors are rude More

by jy.shinn
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Eddie Garcia

October 04, 2024

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Tom always provides extra special service! Happy he takes care of both our cars. Service is top notch. More

by cherylclevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 30, 2024

Dealership Rating
Employee Rating

Fast and thorough service. I've used them for years and it's always been a positive experience. I highly recommend them. More

by CPETER73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 30, 2024

Dealership Rating
Employee Rating

Very professional, timely, clean environment, very nice waiting area and courteous. I have been going to this locations for a number of years. i also like their loaner and shuttle services More

by DEBUBAGCHI504
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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