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Tom O'Toole

Overview Reviews (47) Inventory (149)

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Tom O'Toole

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Tom O'Toole | Page 3

Lead Service Advisor

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.3

47 Reviews

Overview Reviews (47) Inventory (149)

Dealership Experience

1 yr, 1 mo

Industry Experience

24 yrs, 3 mos

4.3

47 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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47 Reviews of Tom O'Toole

March 06, 2024

Dealership Rating

Employee Rating

The team did an outstanding job and went above and beyond. I brought the truck in on a Thursday. They diagnosed a critical problem with the engine, obtained hard to get parts, including one that arr beyond. I brought the truck in on a Thursday. They diagnosed a critical problem with the engine, obtained hard to get parts, including one that arrived just before 2 PM on Friday and the car was ready to be picked up by 4 PM Friday afternoon. They salvaged our family's weekend plans. More

by THEROSENBLATTS5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 07, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. Tom and our service team appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

February 27, 2024

Dealership Rating

Employee Rating

Bobbie is very detailed and keeps you informed how the repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access More

by SCARLS250

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Michael Stewart, Hank Maxner, Monica Carpenter, Robert Webb, Bob Fahey, Bob Lyra, Erik Arsenault , Kyle Crawford

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Feb 27, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

February 19, 2024

Dealership Rating

Employee Rating

Fast service service agent even found coupons to apply to my bill to save me money. my bill to save me money. More

by TPOBRIEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 19, 2024 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and our team and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

February 19, 2024

Dealership Rating

Employee Rating

Amazing service as always! Colonial is great at keeping the customer in the know and addressing all my concerns. Colonial is great at keeping the customer in the know and addressing all my concerns. More

by Marynv21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Woodland, Allen Boisvert, Monica Carpenter, Robert Webb, Bob Fahey, Bob Lyra , Kyle Crawford

Helpful 0

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Feb 19, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

February 14, 2024

Dealership Rating

Employee Rating

Very positive experience. Check in was easy and was greeted with a smile. Service was done quickly and to my satisfaction. Check in was easy and was greeted with a smile. Service was done quickly and to my satisfaction. More

by mmartino1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 14, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

February 12, 2024

Dealership Rating

Employee Rating

My truck broke down and the service provided was prompt and professional. I will continue to use Colonial Chevrolet. and professional. I will continue to use Colonial Chevrolet. More

by MIKERRT37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 12, 2024 -

Colonial Chevrolet responded

Mike, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

February 12, 2024

Dealership Rating

Employee Rating

The Check engine light is back on again. Issue remains unresolved. Will call dealership.. Thanks Issue remains unresolved. Will call dealership.. Thanks More

by Gift

Verified Customer

Workmanship

Recommend Dealer

Helpful 0

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Feb 13, 2024 -

Colonial Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. John Woodland General Manager jwoodland@colonialchevrolet.com

February 09, 2024

Dealership Rating

Employee Rating

Started working on my car early. Explained the issues promptly and well. Finished work earlier than expected. Explained the issues promptly and well. Finished work earlier than expected. More

by SMITHANDYR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 10, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

February 08, 2024

Dealership Rating

Employee Rating

Wonderfully, caring efficient service I wouldn't bring my car anywhere else. Thank you, Thomas. my car anywhere else. Thank you, Thomas. More

by devorajordan524

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 08, 2024 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments Thomas and the rest of our team, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

January 16, 2024

Dealership Rating

Employee Rating

Service was good and quick. I wish the wipers were tested, after putting fluid during oil change so I didn’t have to come back and spend additional money. They were spraying fin I wish the wipers were tested, after putting fluid during oil change so I didn’t have to come back and spend additional money. They were spraying fine and then after the oil changed were clogged. More

by Roach465

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kyle Crawford

Helpful 0

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Jan 17, 2024 -

Colonial Chevrolet responded

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