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Tom Yerace
Tom Yerace at Ken Ganley Ford Parma

Tom Yerace | Page 11

General Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.6
132 Reviews
4.6

132 Reviews

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132 Reviews of Tom Yerace

December 21, 2022

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Employee Rating

Service and Sales 👍🏽Parking 👎🏾 Needs improvement can easily hit another vehicle while driving into the parking lot Nick Seminatore👍🏽 Carlyle Franklin👍🏽 More

by Scorpio ♏️ 1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy , Carlyle Franklin, Dave Moga, Nick Seminatore

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Dec 22, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 16, 2022

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Employee Rating

The service representative that I worked with was not very helpful. I had to go to the general manager and another representative to get my issue resolved. Once I went to them everything went smoothly More

by cavsfanbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, Felton

Print
Dec 18, 2022

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 13, 2022

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Employee Rating

The service department was very helpful throughout my entire experience. I would go again for their services. More

by SESALTSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza , Carlyle Franklin, Dave Moga, Nick Seminatore

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Dec 13, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 01, 2022

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Employee Rating

Our Ford Ranger brakes were fixed and truck was washed and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. More

by bobcleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

Print
Jul 04, 2022

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

June 28, 2022

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Employee Rating

Great dealership I always have my vehicle serviced there. Staff goes out of their way to take care of their customers. More

by Sonja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 29, 2022

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

April 25, 2022

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Employee Rating

Very personable and professional service. Easy to get an appointment that fits my schedule. Staff is great! More

by lisa22blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza , Carlyle Franklin, Dave Moga, Ashley Neely

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Apr 26, 2022

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 14, 2022

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Employee Rating

Our experience at Ken Ganley Westside Ford was excellent! From General manager John Ruper and our sales expert Pam Koglman to Tracy in finance, every step was pain free! We love our Bronco and will be back t More

by priznjax
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper, Tracy Sapienza

Print
Apr 16, 2022

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2022

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Employee Rating

CJ was amazing! Tom, the general manager, went above and beyond to make the experience wonderful and easy! I’ll be a Customer for life! More

by LisaG0024
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Nick Feruito

Print
Feb 28, 2022

Ken Ganley Ford Parma responded

Hi Lisa, we are thrilled to hear that CJ and Tom took such great care of you and that they provided you with a wonderful & easy experience!! We really appreciate your business & thank you for the kind review! And we look forward to your next visit!

September 29, 2021

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Employee Rating

The dealership is wonderful. Especially the manager in the service desk. But not the S. More

by aracelisearly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy , Dave Moga, Ashley Neely

Print
Sep 29, 2021

Ken Ganley Ford Parma responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

September 24, 2021

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Employee Rating

Great communication always friendly and kind always respect your vehicle nice clean work explains everything so you understand great place for service More

by SONNYP64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy , Dave Moga, Ashley Neely

Print
Sep 24, 2021

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

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