Tom Yerace
Tom Yerace at Ken Ganley Ford Parma

Tom Yerace | Page 11

General Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
128 Reviews
4.7

128 Reviews

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128 Reviews of Tom Yerace

June 28, 2022

Dealership Rating
Employee Rating

Great dealership I always have my vehicle serviced there. Staff goes out of their way to take care of their customers. More

by Sonja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2022

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

April 25, 2022

Dealership Rating
Employee Rating

Very personable and professional service. Easy to get an appointment that fits my schedule. Staff is great! More

by lisa22blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza , Carlyle Franklin, Dave Moga, Ashley Neely

Apr 26, 2022

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 14, 2022

Dealership Rating
Employee Rating

Our experience at Ken Ganley Westside Ford was excellent! From General manager John Ruper and our sales expert Pam Koglman to Tracy in finance, every step was pain free! We love our Bronco and will be back t More

by priznjax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2022

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2022

Dealership Rating
Employee Rating

CJ was amazing! Tom, the general manager, went above and beyond to make the experience wonderful and easy! I’ll be a Customer for life! More

by LisaG0024
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Nick Feruito

Feb 28, 2022

Ken Ganley Ford Parma responded

Hi Lisa, we are thrilled to hear that CJ and Tom took such great care of you and that they provided you with a wonderful & easy experience!! We really appreciate your business & thank you for the kind review! And we look forward to your next visit!

September 29, 2021

Dealership Rating
Employee Rating

The dealership is wonderful. Especially the manager in the service desk. But not the S. More

by aracelisearly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy , Dave Moga, Ashley Neely

Sep 29, 2021

Ken Ganley Ford Parma responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

September 24, 2021

Dealership Rating
Employee Rating

Great communication always friendly and kind always respect your vehicle nice clean work explains everything so you understand great place for service More

by SONNYP64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy , Dave Moga, Ashley Neely

Sep 24, 2021

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

August 04, 2021

Dealership Rating
Employee Rating

I had a small problem with my tire not being fixed. I sent a review in saying that I thought the service was average. I was contacted by the general manager and was reimbursed for my charge immediately. More

by terrifrz
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

Aug 04, 2021

Ken Ganley Ford Parma responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

July 07, 2021

Dealership Rating
Employee Rating

👍 nice Always……. Excellent service. 😁THANKS . Hard. Work. To be the best.,/. SI. MUCHAS. GRACIAS POR. LOS. SERVICIOS DE LA FORD! Siempre muy. Cordiales. Y rápidos en todo! Bendiciones. More

by canica044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Ken Ganley Ford Parma responded

Thank you for your business and this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 24, 2021

Dealership Rating
Employee Rating

My vehicle went in for warranty work and fell subject to the parts lack of availability. The protracted time to repair was no fault of the service department who updated me as to progress and ultimately co More

by decarlo_richard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 24, 2021

decarlo_richard responded

Review dubmitted

May 12, 2021

Dealership Rating
Employee Rating

Scott Polacek I really like the way I have been treated and this ford is the best ford that I have ever owned and the service department is a plus with me and I would buy another car from Ganley west ford More

by StarMan081254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher , Ashley Neely, Daniel Walker

May 12, 2021

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Scott and the rest of our team and don't hesitate to let us know if we can be of further assistance.

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