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Tom Yerace

Overview Reviews (130) Inventory (198)

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Tom Yerace

Tom Yerace | Page 11

General Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7

130 Reviews

Overview Reviews (130) Inventory (198)

4.7

130 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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130 Reviews of Tom Yerace

December 13, 2022

Dealership Rating

Employee Rating

The service department was very helpful throughout my entire experience. I would go again for their services. entire experience. I would go again for their services. More

by SESALTSMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza , Carlyle Franklin, Dave Moga, Nick Seminatore

Dec 13, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 01, 2022

Dealership Rating

Employee Rating

Our Ford Ranger brakes were fixed and truck was washed and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. More

by bobcleo

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza

Jul 04, 2022 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

June 28, 2022

Dealership Rating

Employee Rating

Great dealership I always have my vehicle serviced there. Staff goes out of their way to take care of their customers. there. Staff goes out of their way to take care of their customers. More

by Sonja

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 29, 2022 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

April 25, 2022

Dealership Rating

Employee Rating

Very personable and professional service. Easy to get an appointment that fits my schedule. Staff is great! Easy to get an appointment that fits my schedule. Staff is great! More

by lisa22blue

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza , Carlyle Franklin, Dave Moga, Ashley Neely

Apr 26, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 14, 2022

Dealership Rating

Employee Rating

Our experience at Ken Ganley Westside Ford was excellent! From General manager John Ruper and our sales expert Pam Koglman to Tracy in finance, every step was pain free! We love our Bronco and will be back t From General manager John Ruper and our sales expert Pam Koglman to Tracy in finance, every step was pain free! We love our Bronco and will be back to Ken Ganley for future car purchases! More

by priznjax

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, John Ruper, Tracy Sapienza

Apr 16, 2022 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2022

Dealership Rating

Employee Rating

CJ was amazing! Tom, the general manager, went above and beyond to make the experience wonderful and easy! I’ll be a Customer for life! Tom, the general manager, went above and beyond to make the experience wonderful and easy! I’ll be a Customer for life! More

by LisaG0024

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: C.J. Overman, Nick Feruito

Feb 28, 2022 -

Ken Ganley Ford Parma responded

Hi Lisa, we are thrilled to hear that CJ and Tom took such great care of you and that they provided you with a wonderful & easy experience!! We really appreciate your business & thank you for the kind review! And we look forward to your next visit!

September 29, 2021

Dealership Rating

Employee Rating

The dealership is wonderful. Especially the manager in the service desk. But not the S. the service desk. But not the S. More

by aracelisearly

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy , Dave Moga, Ashley Neely

Sep 29, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

September 24, 2021

Dealership Rating

Employee Rating

Great communication always friendly and kind always respect your vehicle nice clean work explains everything so you understand great place for service respect your vehicle nice clean work explains everything so you understand great place for service More

by SONNYP64

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy , Dave Moga, Ashley Neely

Sep 24, 2021 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

August 04, 2021

Dealership Rating

Employee Rating

I had a small problem with my tire not being fixed. I sent a review in saying that I thought the service was average. I was contacted by the general manager and was reimbursed for my charge immediately. sent a review in saying that I thought the service was average. I was contacted by the general manager and was reimbursed for my charge immediately. Excellent customer service! More

by terrifrz

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Daniel Walker

Aug 04, 2021 -

Ken Ganley Ford Parma responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

July 07, 2021

Dealership Rating

Employee Rating

👍 nice Always……. Excellent service. 😁THANKS . Hard. Work. To be the best.,/. SI. MUCHAS. GRACIAS POR. LOS. SERVICIOS DE LA FORD! Siempre muy. Cordiales. Y rápidos en todo! Bendiciones. Work. To be the best.,/. SI. MUCHAS. GRACIAS POR. LOS. SERVICIOS DE LA FORD! Siempre muy. Cordiales. Y rápidos en todo! Bendiciones. More

by canica044

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy

Jul 07, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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