Tommy Burrell
Tommy Burrell at Lubbers Cars

Tommy Burrell | Page 4

Ford Sales Manager

Lubbers Cars

944 N Main St
Cheney, KS 67025

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39 Reviews

I have been in the auto business since the late 1980's and have loved every minute of it. I have won many awards and earned many distinctions in sales and finance, but what really makes me proud is every time we make a customer happy. That's what it's all about. We have a great team here and there is a lot of camaraderie, which is apparent to anyone who walks into our showroom. We love where we work and it shows. I am a KSU grad and I love family time with my wife and my folks.

Dealership Experience

20 yrs, 3 mos

Industry Experience

37 yrs, 9 mos

Languages Spoken

English English

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39 Reviews

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39 Reviews of Tommy Burrell

March 30, 2016

Dealership Rating
Employee Rating

Lubbers is the greatest Lubbers made my car purchase easy and hassle free, Ron and Tommy were very friendly and helpful, would highly recommend them and I will continue to do More

by Jamie Rader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Lubbers

Mar 31, 2016

Lubbers Cars responded

Great to hear! Thanks for taking the time to review!

January 15, 2016

Dealership Rating
Employee Rating

Very knowledgeable and easy to work with I give lubbers a 10 they were so nice and very laid back all of the salesmen were nice also the quality of their vehicles is amazing More

by Tim2623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Lubbers, Troy Tunnell , Jack Thomas

December 25, 2015

Dealership Rating

Helping hand Even though it is a 300 mile round trip for me I will always make the drive to Lubbers of Chaney. Matt and Tom treated me with respect and that is wh More

by rdkeys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Lubbers

October 04, 2015

Dealership Rating

New Car This car is the 5th new vehicle that I have bought from Lubbers. The main reason I keep going back, because they treat you like family and with the up More

by shiloh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Troy Tunnell, Matt Lubbers , Troy Spencer

October 03, 2015

Dealership Rating

Horrible prices and terrible used car sales people Stay away from this dealer if you want a used car or truck. They do not stand behind there vehicles and sales people use non moral sales tactics. This More

by mad consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ron Lubbers , Wade Kuhlman

Oct 15, 2015

Lubbers Cars responded

We are so sorry to hear that you had a negative experience! We pride ourselves on our customer service, and the ease of buying and servicing vehicles at our dealerships. This may sound unorthodox, but since we rarely get negative feedback would you be willing to give us more details as to what made your experience such an unpleasant one? We want to do everything in our power to make sure we don't have a repeat of your experience. Thank you for your initial feedback and for any further information that you can provide. We understand that you can purchase a vehicle anywhere, but as we strive to always EARN our customers, we want to make it right and not miss the opportunity to assist you again in the future. The Lubbers Team

Oct 19, 2015

Lubbers Cars responded

Thank you for your response. Our goal isn't to have the review removed, but to learn from your feedback and improve on the customer experience going forward. Again, we apologize for the negative experience you had with us. We have not been in business for thirty years by using non-moral or deceptive sales tactics, but if something was in any way miscommunicated we want to know about it. We will be looking into the matter further, but want to thank you again for taking the time to provide additional information.

Oct 15, 2015

mad consumer responded

I took your vehicle to a private mechanic to get checked out and they found some issues like broken taillight, speakers not working, exhaust leak and more. Your dealership refused to fix because " we have to much money already invested in that vehicle" was your salesman response. i have already sent a letter to your dealership explaining the situation with no resolution. The bad review will stay the way it is and i will post more. Tommy's Burrell sales tactic to get me to buy the vehicle was as stated " better buy the car now because the dealership owner is looking at it to purchasing this vehicle for himself" That was a non moral BS sales tactic. No owner was looking at purchasing an 8 year old car. Pissed Consumer

March 19, 2015

Dealership Rating

Thank you Lubbers for an amazing car buying experience. After shopping all over Wichita to find the SUV I was looking for and running into pushy sales representatives my husband and I decided to drive a lit More

by Willis & Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Buckles , Savannah Asbury

February 25, 2015

Dealership Rating

" A place I want to do business with" Thank you for taking good care of us, we needed to delete a vehicle from our fleet and get a more useful vehicle for family use. They came thru on all More

by Matt E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Savannah Asbury

December 24, 2014

Dealership Rating

No Pressure - Customer Friendly Sales Approach Works Best Truly a "no pressure" approach & atmosphere during sales process. Very important: Customers never bothered - and are always allowed to make initial More

by Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Lubbers , Forrest Smith

July 22, 2013

Dealership Rating

This is the second vehicle we have purchased from Lubbers. Curtis, Wade and Tommy are the best. We appreciate all they have done for us in our purchase and will recommend them every chance we can get More

by ashby67880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Curtis Lubbers , Wade Kuhlman

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