Tony Bonifazi | Page 6

Good place to do business buying, leasing vehicles or vehicle repairs! I’ve been a partnership with this dealership for 10yrs and had a successful relationship with many of the employees still here! vehicle repairs! I’ve been a partnership with this dealership for 10yrs and had a successful relationship with many of the employees still here! More

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After having our truck for more the 30 days Charging us After having our truck for more the 30 days Charging us 5000.00 and to this day the truck still does run right Bad c After having our truck for more the 30 days Charging us 5000.00 and to this day the truck still does run right Bad c More

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Infiniti of CH crushes against Mercedes, Audi, BMW, Lexus We hunted for a new car for months, we searched Mercedes, Audi, BMW, Lexus, and more though when you think about it, the purchase is easy, its what ha We hunted for a new car for months, we searched Mercedes, Audi, BMW, Lexus, and more though when you think about it, the purchase is easy, its what happens next, just in case you need service or support will they be there to support you appropriately like a family member. After some bad experiences at other dealerships, I will say I don't usually name names, but from my experience there I am happy to say that the sales person we worked with, Bill Mullarkey, I would highly recommend working with him directly, he was professional, knowledgeable, kind, and no nonsense. I have had the opportunity now to purchase my 2nd Infiniti in 10 years, and I am very happy we made this decision its like meeting up with family when I see them for service. I can't say enough about my experience, other local dealerships can learn a lot if they tried to duplicate the experience you receive from this team. Andrew Craig More

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They were very polite didn't try to sel themselves I was very happy i wasn't forced to make a quick descion i had time to think and decide for myself i am very hapoy with my vehicle the price was excep I was very happy i wasn't forced to make a quick descion i had time to think and decide for myself i am very hapoy with my vehicle the price was exceptional $2000 lower than the vehicle i had searched for..i am very 😊 More

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Another nice deal! I've bought four Infiniti's from this dealership. The experience is great every time. I worked with Gary Muller initially through the internet depar I've bought four Infiniti's from this dealership. The experience is great every time. I worked with Gary Muller initially through the internet department and John Mekhiel for the actual sale. Both handled my deal with professionalism and expediency. I got the deal I wanted! And the service group is exceptional - Tony and his team never disappoint! You'd do well to purchase and service a car with these guys - I know I have! More

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Spectacular Service Anna is great! No matter what the problem is, Anna knows the diagnosis . Immediately. She will explain everything and is so knowledgeable and so good Anna is great! No matter what the problem is, Anna knows the diagnosis . Immediately. She will explain everything and is so knowledgeable and so good at her job. We love Infiniti of Clarendon Hills because we know our vehicles are in good hands. Never pressured, very trusting. Great service department, great customer service! Anna and Tony, keep up the good work!!!!! More

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Fanatic experience with the service department I purchased my used vehicle there a few years back, it's not even an Infiniti but I continue to bring it in for service because of their proven track I purchased my used vehicle there a few years back, it's not even an Infiniti but I continue to bring it in for service because of their proven track record of honesty and quality repairs. My last visit was no exception. My vehicle was quickly diagnosed, the necessary repairs were explained to me thoroughly as I'm not particularly mechanically inclined, and options were given as to how to proceed from that point. I never felt pressured, or overly concerned with indecipherable shop talk, and once the repairs were complete the car drove without any issues. Will be going back there whenever needed. More

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Exceptional car buying experience Started shopping around for cars around August 2017. Always worked with John and never felt pressured. He answered any questions I had, showed me mult Started shopping around for cars around August 2017. Always worked with John and never felt pressured. He answered any questions I had, showed me multiple cars on the lot, was very consistent in letting me know about new cars that showed up, etc. Finally started the paperwork at the end of November. Wasn't able to get the car when I sat down to do the paperwork (at no fault of the dealership, just my unpreparedness), but they were patient and waited another week till I had everything ready. Jacob in finance was great. Mina delivered the car and did a fantastic job setting everything up. John was willing to deliver the keys to me at midnight, went above and beyond as a salesman. The service department is God-sent. Especially the service manager Antonio and the service advisor Eric K. Incredible people to work with. More

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Not buying what your selling. Worst dealer ever. Treated like a junkyard Yugo. Tried to sell me parts and services my car did not need. I will never go here again. Worst dealer ever. Treated like a junkyard Yugo. Tried to sell me parts and services my car did not need. I will never go here again. More

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Terrible experience. Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car (bought with 0 miles and has less than 2300 to date) has a rattle in the door and a steering wheel that isn't straight. When you spend 53k on a car, that should not be a thing. I had a review up before, and agreed to take it down if they fixed the problem. I held up my end, they didn't hold up theirs. This is a long one full of many bad incidents... It started off good. Bought a Q50 red sport here in June 2017. Had a decent experience purchasing. Opted for the paintless dent repair, wheel coverage, and paint warranties. First sign of trouble was 2 days after purchase I went to pick up some wheel locks from them, and they said they'd put them on. I told them I'd do it, as I wanted to make sure they were torqued per the specs in the manual. The GM assured me they would be. So, on his word, I let them put them on. Got the car home, and low and behold, not torqued. Not even close. Was about a full half of a turn each away. But, whatever, that's a small thing in and of itself. Next, about a month after owning the car, got hit with hail. But, I have paintless dent repair right? Paid about 4K for those warranties. So I call to file a claim and see if it's covered. After getting transferred 3 times, I'm told to send them a copy of the contract (who sells warranties and doesn't have a copy of what they sold??). So I send it to them. A week goes by, and no reply. At all. Not to my call or email. Not to even deny the claim. In the meantime, Allstate fixes the car. So I end up having to call THEM back, and they still can't give me a straight answer. Apparently the warranty is useless, they'll just cash the check and dodge the calls. On top of this, from day 1 off the lot, the steering wheel was off to the left a bit. I chalked it up to maybe it's new and needs some road time. After a little while, it became a bit annoying to have to have the wheel left to go straight. And a rattle inside the driver side door started to develop, behind the little panel with the leather in it. So, I called to make a service appointment. Since I work during the week, tried to set up to drop off on Saturday. The girl on the phone says they don't do anything besides oil changes on saturdays, so I'm out of luck. Even though under the warranty I'm supposed to get a loaner. Tried contacting the salesperson and the GM and neither replied after 4 days and multiple attempts. So after being denied the service, I ended up leaving a review on Facebook. I was contacted within hours by the salesman to set up an appointment. He one of the service department guys call me (one of the 2 people I could say something positive about..that 1 service guy and the finance guy were ok), and we get the appointment set up. I drop the car off, leave it for a couple days, and pick it up. When I go to pick it up, I take thebtehcnician on a ride to hear the door rattle, and he puts some padding inside. Says it'll be 20 minutes. Ends up being 2 hours. They did an alignment and apparently the toe was off on the car, which shouldn't be happening with a brand new car. Now the steering wheel is off to the right. So, I make a couple attempts to get this serviced and no replies. I end up doing one of those Infiniti service surveys, and mentioned the issues. Now I get a reply within an hour. So, I try to set the service up to get it repaired. I figure since I'm going out of town for work, I can drop it on a Saturday and pick it up Thursday, that way I won't need a loaner and they won't be rushed. But as soon as I mention dropping it off, the Service manager sends me an email about how they're "not in the practice of giving out loaners". A loaner I didn't ask for or need, but by all rights considering it was an off the lot issue, as well as an issue THEY failed to fix the first time. So I tried to explain to him how, considering all the other times they've dropped the ball, that's not exactly good customer service. He proceeds to point the finger at the sales department and the aftermarket department (for the record, it WAS the service department that didn't torque the lugs. I was there). So, now we have a major issue. They dropped the ball, sold me a defective vehicle, failed to fix it properly, and the customer service is HORRENDOUS. Once your check clears, good luck getting any service or halfway decent service here. After this experience, despite the fact that it is a quick and nice car, I would NEVER buy another Infiniti. This has soured me on the whole brand. And unlike the last review, I will not be deleting this one. They failed to actually follow through on properly repairing a defect, while making it difficult to get anything done. Worst car buying experience I've ever had. This is the ONLY time I've bought a car and if I could do it over again, I'd change it. I got way better service when I bought a Nissan a few years ago. More

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