Tony Bonifazi | Page 7

Terrible experience. Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car (bought with 0 miles and has less than 2300 to date) has a rattle in the door and a steering wheel that isn't straight. When you spend 53k on a car, that should not be a thing. I had a review up before, and agreed to take it down if they fixed the problem. I held up my end, they didn't hold up theirs. This is a long one full of many bad incidents... It started off good. Bought a Q50 red sport here in June 2017. Had a decent experience purchasing. Opted for the paintless dent repair, wheel coverage, and paint warranties. First sign of trouble was 2 days after purchase I went to pick up some wheel locks from them, and they said they'd put them on. I told them I'd do it, as I wanted to make sure they were torqued per the specs in the manual. The GM assured me they would be. So, on his word, I let them put them on. Got the car home, and low and behold, not torqued. Not even close. Was about a full half of a turn each away. But, whatever, that's a small thing in and of itself. Next, about a month after owning the car, got hit with hail. But, I have paintless dent repair right? Paid about 4K for those warranties. So I call to file a claim and see if it's covered. After getting transferred 3 times, I'm told to send them a copy of the contract (who sells warranties and doesn't have a copy of what they sold??). So I send it to them. A week goes by, and no reply. At all. Not to my call or email. Not to even deny the claim. In the meantime, Allstate fixes the car. So I end up having to call THEM back, and they still can't give me a straight answer. Apparently the warranty is useless, they'll just cash the check and dodge the calls. On top of this, from day 1 off the lot, the steering wheel was off to the left a bit. I chalked it up to maybe it's new and needs some road time. After a little while, it became a bit annoying to have to have the wheel left to go straight. And a rattle inside the driver side door started to develop, behind the little panel with the leather in it. So, I called to make a service appointment. Since I work during the week, tried to set up to drop off on Saturday. The girl on the phone says they don't do anything besides oil changes on saturdays, so I'm out of luck. Even though under the warranty I'm supposed to get a loaner. Tried contacting the salesperson and the GM and neither replied after 4 days and multiple attempts. So after being denied the service, I ended up leaving a review on Facebook. I was contacted within hours by the salesman to set up an appointment. He one of the service department guys call me (one of the 2 people I could say something positive about..that 1 service guy and the finance guy were ok), and we get the appointment set up. I drop the car off, leave it for a couple days, and pick it up. When I go to pick it up, I take thebtehcnician on a ride to hear the door rattle, and he puts some padding inside. Says it'll be 20 minutes. Ends up being 2 hours. They did an alignment and apparently the toe was off on the car, which shouldn't be happening with a brand new car. Now the steering wheel is off to the right. So, I make a couple attempts to get this serviced and no replies. I end up doing one of those Infiniti service surveys, and mentioned the issues. Now I get a reply within an hour. So, I try to set the service up to get it repaired. I figure since I'm going out of town for work, I can drop it on a Saturday and pick it up Thursday, that way I won't need a loaner and they won't be rushed. But as soon as I mention dropping it off, the Service manager sends me an email about how they're "not in the practice of giving out loaners". A loaner I didn't ask for or need, but by all rights considering it was an off the lot issue, as well as an issue THEY failed to fix the first time. So I tried to explain to him how, considering all the other times they've dropped the ball, that's not exactly good customer service. He proceeds to point the finger at the sales department and the aftermarket department (for the record, it WAS the service department that didn't torque the lugs. I was there). So, now we have a major issue. They dropped the ball, sold me a defective vehicle, failed to fix it properly, and the customer service is HORRENDOUS. Once your check clears, good luck getting any service or halfway decent service here. After this experience, despite the fact that it is a quick and nice car, I would NEVER buy another Infiniti. This has soured me on the whole brand. And unlike the last review, I will not be deleting this one. They failed to actually follow through on properly repairing a defect, while making it difficult to get anything done. Worst car buying experience I've ever had. This is the ONLY time I've bought a car and if I could do it over again, I'd change it. I got way better service when I bought a Nissan a few years ago. More

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Great service department and aftermarket department I had a clip for my floor mat replaced and infiniti Welcome lighting installed. Anna from service was great in getting me the part ordered , kept me u I had a clip for my floor mat replaced and infiniti Welcome lighting installed. Anna from service was great in getting me the part ordered , kept me up to date and detailed my car! Dre Korallus and Andres Cordero are great to get any aftermarket work, They quoted me two hours labor, even though it took longer they stayed to their word and did not bill me extra. Even game me a 2017 Q50 Loaner. Only dealership I trust with cars. They have done aftermarket work on my 2017 Q60, 3 other previous Infiniti cars I have owned. Gil from parts always gets the pats fast at a fair price and the aftermarket work is always perfect. I would recommend anyone with aftermarket car accessories and performance parts to call Andreas. Not just for Infinitis or Nissans, They have services for all cars! More

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Awful service Bad People and bad service, they lie in every word they say. Run away from costumer when there is a problem hide behind doors. service manager inexper Bad People and bad service, they lie in every word they say. Run away from costumer when there is a problem hide behind doors. service manager inexperienced at all, can't control his anger. immature sale manager, inexperienced, and refuse to face his faults. It is a shame good car brand is carried by people like this More

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Fast, great, honest service. I took my vehicle in for an oil change, the service director, Tony, dealt with me directly. He informed me of potential service that my vehicle might I took my vehicle in for an oil change, the service director, Tony, dealt with me directly. He informed me of potential service that my vehicle might require soon, but was not pushy at all and very honest (I felt) with my options and time frames for said repairs. The courtesy car wash was exceptional and I plan on returning to Infiniti to complete the repairs very soon. It's hard to find someone who's willing to be honest and upfront, and I felt very comfortable with our interaction. Very professional service department, I couldn't have felt better driving out of their facility. More

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Came for an oil change, left with a spotless car I brought my car in on a Friday afternoon to have the oil changed. Not only were they prompt with their service, but they also did a complimentary car I brought my car in on a Friday afternoon to have the oil changed. Not only were they prompt with their service, but they also did a complimentary car wash. In my experience free car washes are garbage. But when they were done my vehicle it looked spotless, like it was brand new! All around it was a great experience and I highly recommend them. More

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Excellent This dealership is one of the best (if not the best) I have ever dealt with. I usually never write these but from sales staff to service to management This dealership is one of the best (if not the best) I have ever dealt with. I usually never write these but from sales staff to service to management to accessories, everyone here goes above and beyond to make you happy. I have purchased 2 cars/servicing both here for the last 5 years. I absolutely have no complaints. Joe Belmonte and Andres Cordero in particular have put significant time helping me out picking the right car, getting the best rate, awesome upgrades, etc. If you want an Infiniti...this is where you go! More

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Horrible EVERY Time GO SOMEWHERE ELSE You would think that after going there a few times they would value me as a customer and show some sort of appreciation, but after my third time here You would think that after going there a few times they would value me as a customer and show some sort of appreciation, but after my third time here I have had enough! This Tony is a character. He is BEYOND RUDE! Instead of helping me he causes additional problems. Regarding my initial problem, he took care of it, but he did not even have the nerve to even come see me when I came in to have work done on the car. I am sure he is a busy guy, but boy was I wrong he sure had the last laugh when his service department caused another problem with my car. Then to make matters worse I call him for about a week and I leave voicemails and he doesn't respond. Finally I here back from him and he literally raised his voice at me and told me that I accused him of wrong doing then went on and on and on and on and on about how he doesn't like how I am talking to him. Seriously?! How in the world is his joker the service manager!! More

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The dealer was very accommodating, providing me a loaner that was similar to the make and model and age of the vehicle I brought in for service. They followed up with me after the service was complete to h that was similar to the make and model and age of the vehicle I brought in for service. They followed up with me after the service was complete to help me understand why the problem occurred and what had been done to fix it. I provided 4's rather than 5's to two questions, and that was based on the fact that while they had my car in the shop for a longer than usual period of time, while they waited for Infiniti to provide parts to resolve my issue, it would have been nice to have received an email or phone call once a week to let me know the status. Overall, though, given the situation, my experience with Infiniti of Clarendon Hills was very good. More

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Outstanding experience as always they seem to go above and beyond the "call of duty". Truly a pleasure to deal with. The loaner came in handy also. and beyond the "call of duty". Truly a pleasure to deal with. The loaner came in handy also. More

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This is my first infiniti jx35 service which i bought from the same dealership. The service took only an hour from the time i dropped the car and picked it up. The service was to do oil change with other from the same dealership. The service took only an hour from the time i dropped the car and picked it up. The service was to do oil change with other inspections recommended by the dealer. Tony was truly proffessional and very friendly and helpful. This dealership has a great website that allows to book your service appointments online beforehand. I would highly rate this dealership for both sales and services. The dealership facility is also one of the best with all ameneties for customers to relax while their service is being done. Im glad i chose this dealership to buy the car and also do the services. Thanks Tony and team for great service. More

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