Tony Coleman | Page 2

Denali I purchased a pickup truck from Patrick last month. I worked with Christopher & Tony. They were great work with. Great final selling price! We shopped I purchased a pickup truck from Patrick last month. I worked with Christopher & Tony. They were great work with. Great final selling price! We shopped for 7 months before our purchase. Thanks to the friendly knowledgeable staff at Patrick it put us at ease to make a same day purchase. They were up front and honset with transparent pricing. We would recommend purchasing from a new vehicle from Patrick Buick GMC. More

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Making the customer happy is their #1 goal I have purchased two GMC vehicles from Patrick. Our salesman Mark Houser worked hard to locate just the right yukon that we wanted. The service depart I have purchased two GMC vehicles from Patrick. Our salesman Mark Houser worked hard to locate just the right yukon that we wanted. The service department is probably the most advanced and customer oriented in the area. When their was a problem with the new yukon John Tarplee went out of his way to make things right. Andrew Eaton is also very knowledgeable and treats a customer right. Their are closer GMC dealers, but I still drive the 30 miles to Patrick. More

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Great professional dealership Leased my second car from Patrick, a flawless experience. From sales to service this dealership is right on. Was buying Jeeps from this dealer bef Leased my second car from Patrick, a flawless experience. From sales to service this dealership is right on. Was buying Jeeps from this dealer before they lost the franchise thru no fault of their own. I am back now with GMC and Buick. The dealership has bot skipped a beat. You could eat off the floor of the service department it is that clean. More

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Suberb Sales and Service - Very Professional Dealership It is an absolute pleasure stopping in to address any of my vehicle's maintenance needs the entire GM Service Team under John Tarplee are most accommo It is an absolute pleasure stopping in to address any of my vehicle's maintenance needs the entire GM Service Team under John Tarplee are most accommodating, professional, knowledgeable, and more importantly courteous and friendly ! They have become a regular part of my GM Service family ! I have also been extremely pleased with the Sales Department and their eagerness to satisfy their customers, the courteous and professional treatment that I recently received from Tony Coleman- GM Sales Manager, and Gary Johnson a long time sales associate. You have a rare and true asset in the smooth running and cohesive Sales & Service Department at Patrick's ! My Service Consultant on one recent visit was Mario Maimone please give him my very special Koodos for a job well done ! I would most certainly recommend Patrick's to any of my friends or business associations this is truly a dealership in a class all by its self ! Sincerely, Frederick Rath Fred...... More

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Excellent from beginning to end The staff at Patrick Buick GMC were pure excellence! They took the time to find out what I needed! They didn't push me to get a car I didn't want! Exc The staff at Patrick Buick GMC were pure excellence! They took the time to find out what I needed! They didn't push me to get a car I didn't want! Excellent pricing and a payment play I can live with! Friendly people that get it done fast and right! I would definitely recommend this dealership! More

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New Lease Another excellent deal with Patrick's. Had the vehicle I picked out ready on time and salesman was very helpful, going all over the details of the ope Another excellent deal with Patrick's. Had the vehicle I picked out ready on time and salesman was very helpful, going all over the details of the operation of the different perks the car had. Financial service was done at outstanding speed and I was on the road with my new vehicle with in an hour More

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Who is the animal that likes to drag bird, grass, mice. My 2014 Terrain for no reason decided to have a problem starting. Met Jeff Dahlin at the service area and described the problem, just thinking it cou My 2014 Terrain for no reason decided to have a problem starting. Met Jeff Dahlin at the service area and described the problem, just thinking it could be a sensor. To our surprise the service personnel discovered under the engine cover, there was a supply of grass, leaves, dead bird (blue jay), mice, plastic bag etc. One wire to a sensor as bitten though and two others with teeth marks showing exposed wires. Service personnel vacuum the area repaired the sensor. Note: I asked for pictures of the mess and was provided with them to prove it. Thanks to the service personnel, Jeff Dahlin for the quick response. All your service advisors have been great (Jeff Dahlin, Jeff Palm, Marino and Stephen. I didn't get the name of the service tech, but thanks for the pictures. More

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Service on Buick Lacross, always prompt, polite, Good Excellent service at Dealership! Jeff, my service Advisor always explains what is being done, informs me when more service is needed but no pressure Excellent service at Dealership! Jeff, my service Advisor always explains what is being done, informs me when more service is needed but no pressure to do it now, can wait till next service. Jeff Dahlin is one of the best I,ve seen. Thanks Jeff for a Great Job, Every time!! More

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Great Overall Interaction Can not say enough about Jon,Jackie, Dave ,Tony, Chris and all the folks who worked with us. Truly world class team and they delivered as promised. Can not say enough about Jon,Jackie, Dave ,Tony, Chris and all the folks who worked with us. Truly world class team and they delivered as promised. Entire company went the extra mile to deliver all three of our vehicles to us on time as promised. More

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I will be back for future purchases I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for nothing - absolutely fantastic experience buying a GMC Terrain. I looked at reviews and decided I would ask for Mark Houser. He was available and we (wife) met with him. He has complete product knowledge and since my last new car purchase was in 2004 (another reason to stay with GM -they last) he helped me in the transition to the plethora of electronics in new cars. In short, he managed to get an old guy into a new car. I would be remiss not to recognize the wonderful assistance provided by Mark's GM Sales Manager Tony Coleman - an absolute gentleman. Together, these men helped us navigate the system of purchasing a new vehicle - took care of EVERYTHING and followed through completely on everything. Additionally, I have a veteran friend who had a negative experience with a different dealer and I asked Tony for his guidance in problem solving. He provided the background and resolution for my friend to follow. As my friend struggles with some challenges I asked Tony if he would work with him on his next purchase of a vehicle. He said it would be his pleasure, apologized for the difficulty my friend experienced - at a completely different dealer - and I have provided my acquaintance with the information he needs. I have every confidence he will be authoring a similar review when he purchases his next vehicle. Potential customers need to know "service" is not a word tossed about lightly - it is demonstrated from the top down. Specifically, after purchasing a vehicle from Patrick GMC-Buick, they will receive an invitation to sign up for an evening with the team. Their VP Mark Pennella welcomes attendees and shares his passionate view of all things their customers will enjoy - post purchase. Assembled with him are his management team and representatives of each job description that makes it happen (technicians, admin, collision, etc). The best part is all employees have heard their VP set expectations so there is no question of their responsibilities - and quite honestly the empowerment this extends to each member of the Patrick team. Following this customers go into the repair area (spotless) and a technician is standing next to an identical vehicle each customer purchased. We then met with the service technician who answered any questions we had - this was very helpful. Before leaving we were provided with a gift bag with GMC products we can use for our vehicles. I should add beverages and snacks were available throughout the evening. It has been about a year since the purchase so I can attest you are not forgotten after the sale. We receive emails and mailings about the free service updates we need for our vehicle. Appointments are scheduled with our convenience in mind and once again - nothing short of incredible service is provided. They walk the talk. I no longer have to concern myself with where and whom I will be purchasing my next car. More

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