Traci Roberts | Page 215

Trent was beyond amazing. Trent was so helpful and knowledgeable about every aspect of the buying process and the car.I couldn't have asked for a more effortless experience. Tr Trent was so helpful and knowledgeable about every aspect of the buying process and the car.I couldn't have asked for a more effortless experience. Trent and everyone at Subaru were the best. Seriously! More

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My wife and I bought a new Subaru Outback today! I first contacted Tucson Subaru through the internet/text on a Sunday. Within minutes Kevin Gribble responded, and we held court for much of the day. I first contacted Tucson Subaru through the internet/text on a Sunday. Within minutes Kevin Gribble responded, and we held court for much of the day. Lots of questions answered to get the ball rolling. My neighbor highly recommends Gil Warren who met us the next morning at the dealership. We hunted colors, nailed one down, and began the process. Did a test drive, and had the normal Q&A. It seemed that Gill was a bit distracted or not fully engaged in our interaction. There were many interruptions, where he left the office. No big problem as we did not set up anything the day before and had allotted the time. This is not a process to rush through. I had emailed him early that AM that we would like to work with him. The Starlink system is not only complex, but the variations of options and cost is confusing. Gill seemed, by our observation to be a bit frustrated by our lack of tech savvy knowledge regarding this sophisticated aspect of the car. He showed us the video and that helped. He seemed a bit frustrated with my wife's questioning of this system, the packages, and costs, as well as a few other options. We don't buy cars every year, so we go into this with great deliberation. The normal back and forth ensued, and eventually we left happy with a new Outback. There was no pressure. There was some negotiation, that seemed to work favorably for us. Tracy Roberts knows her stuff. She deals with financing and the promotion of aftermarket products like extended warrantee, and extended service contracts. She does not get flustered, has a sense of humor, knows the content very well, so it is delivered with confidence but not with arrogance. She seemed to understand the overwhelming amount of content she delivered to us and was patient with our slow pace. More

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Purchase Great customer service. Sean and Traci did a fantastic job ans worked with us with our timeline for when we needed to come in and leave by. Very happy Great customer service. Sean and Traci did a fantastic job ans worked with us with our timeline for when we needed to come in and leave by. Very happy More

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Great Experience Again! This was the 3rd Vehicle I've purchased from Tucson Subaru during the past two years and each time has been great! Steve and Louie are a pleasure to w This was the 3rd Vehicle I've purchased from Tucson Subaru during the past two years and each time has been great! Steve and Louie are a pleasure to work with this time around and Kevin and Traci where also great for the first two purchases. I'll keep coming back to this great dealership. More

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Very patient with this old tightwad. Thanks! Kevin was great. He was a great host and answered all of our questions. We loved exploring the car in the parking lot and testing the EyeSight syste Kevin was great. He was a great host and answered all of our questions. We loved exploring the car in the parking lot and testing the EyeSight system on the road. Nerve wracking for a second and then happy amazement when the car did exactly what it was supposed to do! I hadn't bought a new car in fourteen years, so it was a bit of a shock to see how much prices have gone up in that time. It makes perfect sense though when you think about it, inflation and all. Kevin made me feel comfortable about it and never pressured me. Thanks for your patience, Kevin! We were handed off to Traci for the financial paperwork. She was thorough, yet efficient, I could tell she's been doing this a while. She explained everything clearly and answered all of our questions. CJ had given me the initial quote from my Internet query, but he was busy with another customer when we got to the dealership. He took the time to greet us and then introduced us to Kevin. Later on, I had a short chat with CJ and he was very nice and took the time to answer all of my questions. We drove home in the car last night, and we're even happier with it today. Thanks to all of you! More

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beloved outback with 250,000 miles, bought new one Known these folks over many years now- all great to work with. Jack is friend with no sales hype (just good information) and Dan has clear explanatio Known these folks over many years now- all great to work with. Jack is friend with no sales hype (just good information) and Dan has clear explanations of what needs repairing now for safety and what can be positioned until next time which I really appreciate. More

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Amazing! I had such a great experience with Joe! He was so patient and helpful. He had a wonderful knowledge of the vehicles and didn’t mind showing me lots of I had such a great experience with Joe! He was so patient and helpful. He had a wonderful knowledge of the vehicles and didn’t mind showing me lots of different options! I was very indecisive and he didn’t mind whatsoever!! Car buying was easy and not so time consuming! Loved it! More

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Best car buying experience ever From start to finish, everything about this experience was wonderful. Trent made us feel comfortable about our purchase decision and thoroughly went t From start to finish, everything about this experience was wonderful. Trent made us feel comfortable about our purchase decision and thoroughly went through car to educate us after. Traci in finance was professional and a delight. I am excited to own my first Subaru and look forward to dealing with Tucson Subaru in the future. I have already referred people to Trent for their new Subaru. More

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New car purchase This is my fourth Subaru and, as usual, everyone I met and worked with there were very helpful in getting me the best car for my needs. And, where This is my fourth Subaru and, as usual, everyone I met and worked with there were very helpful in getting me the best car for my needs. And, where else, do you get a bouquet of a dozen red roses upon leaving the dealership? More

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Car Buying An Enjoyable Experience Car buying can be an exciting, yet stressful and scary experience. C.J. Nichols made my experience enjoyable. He is very knowledge yet very personab Car buying can be an exciting, yet stressful and scary experience. C.J. Nichols made my experience enjoyable. He is very knowledge yet very personable! Thanks to him I found just the right vehicle for me. He took the time to explain everything to me. He treated me with respect. I am a woman. Sometimes dealers speak to women like they are not intelligent enough to understand cars and the car buying process. I felt respected by C.J. and enjoyed working with him. I think he cared that I found the right car for me. I would recommend him to friends who are in the car buying market. I also enjoyed working with Traci Roberts regarding financing my car. I found her friendly and helpful as well. This is my first Subaru. I anticipate my Outback will live up to its reputation. I also hope that the service department does the same. More

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