Traci Roberts | Page 249

Great Service From the moment I walked in, Tucson Subaru was the best as far as service was concerned and it helps that their cars are great as well. They were very From the moment I walked in, Tucson Subaru was the best as far as service was concerned and it helps that their cars are great as well. They were very informative and extremely helpful. They made my car choice easy. More

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This is the way Car Buying should be! Both Kevin and Traci did an excellent job explaining and demonstrating the car's features and answering our many questions. No pressure. Very patien Both Kevin and Traci did an excellent job explaining and demonstrating the car's features and answering our many questions. No pressure. Very patient and polite. A delightful experience. More

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Excellent service We received the best service we have ever received at a new car dealership. The employees were outstanding and understood our wants and desires. The We received the best service we have ever received at a new car dealership. The employees were outstanding and understood our wants and desires. There was no high pressure to buy and Kevin was very willing to show us all models of Subaru's in stock. We had not planned on buying but after looking over the inventory and prices we decided to go ahead a buy a Forester. Kevin was very professional and quick getting every thing together and the paperwork to Traci. Both personnel we exceptionally knowledgeable about the vehicle and were able to show and give us all of the information we needed about the vehicle. I would recommend this dealership and the Subaru over any other dealership or car I have ever bought. More

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Great Service My lease was up and was looking for a new vehicle. I wasn't sure what I wanted, but Joe showed my wife and I plenty options, and we ended up with a gr My lease was up and was looking for a new vehicle. I wasn't sure what I wanted, but Joe showed my wife and I plenty options, and we ended up with a great new car! More

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They Stepped Up to the Plate Now days it's rare to find Companies or individuals who are willing to "step up to the plate", especially when they make an honest mistake. In my per Now days it's rare to find Companies or individuals who are willing to "step up to the plate", especially when they make an honest mistake. In my perception I believe that Tucson Subaru dealership did just that, then not only did they take responsibility for an honest mistake they went beyond expectations and gave me a very good exchange. I didn't have to beg or plead my case. Marco's Romero in the service department was honest and "frank" about the problem. Sean Johnson again was professional, "Managed up his co-workers and explained in detail and gave evidence with every question I asked of him. Traci Roberts gave excellent advice and did the footwork to help me get an even better percentage rate than I started with on my first loan. Tim Hanson explained "Car financing lingo" in detail and "managed Up" his fellow co-workers. As a side note: the facility is clean, well managed, great free coffee, drinks and snacks. Steve Willis was very courteous. Tucson Subaru supports many different Charities like the Human Society, Cancer Society, Youth on their Own and more. Everyone is very professional, from the front desk to the service and Parts departments. I can honestly say I had a lovely experience. I Love my Subaru! I can't wait to name her! More

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This was a very good experience. We were treated like we really mattered by the staff and they did all they could to get us into our new Forrester. They really knew what they were doi We were treated like we really mattered by the staff and they did all they could to get us into our new Forrester. They really knew what they were doing. More

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Everything was great! Kevin and Traci were wonderful. I was moving across the country and the ease with which they helped me lease a car was amazing. Kevin and Traci were wonderful. I was moving across the country and the ease with which they helped me lease a car was amazing. More

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"Great car, great staff" Day before yesterday, I bought a 2016 Forester from Tucson Subaru. Besides having a superior product, Tucson Subaru staff really "gets" customer serv Day before yesterday, I bought a 2016 Forester from Tucson Subaru. Besides having a superior product, Tucson Subaru staff really "gets" customer service. In the past, I have had negative experiences at other dealers from male sales people who were patronizing or talking "down to me" just because I'm female. Not so at this dealership! The sales person who helped me, Kevin Gribble, was respectful, knowledgeable and professional. Same with the sales manager, Terry, and the finance person, Traci. When you have a great car and good, capable people, what's not to love? More

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Pleasant buying experience We shopped three Phoenix Subaru dealerships and after each one either lied, or failed to follow through we decided to contact Tucson Subaru. Our initi We shopped three Phoenix Subaru dealerships and after each one either lied, or failed to follow through we decided to contact Tucson Subaru. Our initial contact was through the Internet. Chris S. was up front and without a doubt followed through. When we arrived to pick the car up, most of the paperwork was already finished. Traci in financing was thorough in explaining our options and super friendly. I LOATHE buying cars because it's always a hassle and a headache. I usually spend two hours at a dealership and ultimately leave exhausted and frustrated. This was not the case at Tucson Subaru. I highly recommend this dealership. Linda, Phoenix More

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Very positive experience Gill Warren was very helpful in all aspects of purchasing this car. We are very pleased. We will certainly return to this dealership and Gil when bu Gill Warren was very helpful in all aspects of purchasing this car. We are very pleased. We will certainly return to this dealership and Gil when buying our next car. More

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