Traci Roberts | Page 253

Happy Camper This was the best car buying experience I've had, such an improvement from the last in town. Such a friendly, helpful staff who didn't push, only mad This was the best car buying experience I've had, such an improvement from the last in town. Such a friendly, helpful staff who didn't push, only made me feel like my interests and needs were the most important thing. After this, I can't imagine doing this any other way. More

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Exceeded expectations Buying a car can be a stressful experience, but the conduct of the Tucson Subaru staff, particularly Gil and Traci, put us at ease immediately. There Buying a car can be a stressful experience, but the conduct of the Tucson Subaru staff, particularly Gil and Traci, put us at ease immediately. There was no pressure whatsoever. They listened to us and then guided us through the process. We ended up with the perfect (for us) vehicle, a 2014 Forester. I have found all of the staff -- sales and service -- to be courteous, professional and understanding. If you are looking for a vehicle in Tucson, I recommend you start at Tucson Subaru. In our case, it was the first and only stop in our journey, and I'm glad we found them first. More

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TUCSON SUBARU - ONE SATISFIED CUSTOMER I STARTED MY CAR SEARCH BY DOING MY RESEARCH THROUGH CONSUMER REPORTS. I WAS LOOKING FOR A MORE ECONOMICAL SOLUTION FOR MY CURRENT LUXURY INFINIT I STARTED MY CAR SEARCH BY DOING MY RESEARCH THROUGH CONSUMER REPORTS. I WAS LOOKING FOR A MORE ECONOMICAL SOLUTION FOR MY CURRENT LUXURY INFINITY FX35 SUV. I NARROWED MY SEARCH DOWN TO 4 THAT I FELT BEST FIT MY NEEDS AND WERE TOP RUNNERS IN THE CONSUMER REPORTS STUDIES. I DROVE EACH CAR I WAS CONSIDERING AND WEIGHED MY OPTIONS CAREFULLY. THE CARS I TESTED INCLUDED THE TOYOTA PRIUSV HYBRID, MAZDA CX-5, SUBURU CROSSTREK HYBRID AND THE SUBARU FORESTER. MY FINAL CHOICE WAS THE 2015 SUBURU FORESTER 2.5i LIMITED MODEL. I LOVE THIS CAR! NOT ONLY DOES IT HAVE ALL THE BELLS AND WHISTLES I WANTED INCLUDING LEATHER SEATS, POWER DRIVER SEAT, NAVIGATION, POWER REAR DOOR, MOON ROOF, BUT IT HAS THE NEW EYESIGHT DRIVER ASSIST SYSTEM WHICH BRINGS SAFETY TO A NEW LEVEL. I FEEL SAFE IN THIS CAR! I LOVE THE WAY IT DRIVES AND THE VISIBILITY IS FAR BETTER THAN ANY CAR I'VE EVER DRIVEN. I WAS WORRIED GOING FROM LUXURY TO A MORE ECONOMICAL CAR WOULD BE DIFFICULT FOR ME, BUT I AM GETTING MUCH MORE FOR MY MONEY AND AM COMPLETELY SATISFIED. THIS CAR HAS JUST AS MUCH LUXURY FOR ABOUT $10,000 LESS THAN I WOULD HAVE PAID FOR A NEW INFINITY. EVEN THOUGH I HAD DECIDED ON THE FORESTER, I WAS WILLING TO WALK IF I DIDN'T FEEL SATISFIED WITH THE FINAL DEAL. I HAD SEVERAL OTHER OPTIONS THAT I WAS CONSIDERING, BUT I REALLY WANTED TO MAKE THE FORESTER WORK. AFTER A COUPLE OF ROUNDS OF NEGOTIATION I GOT THE DEAL I WANTED AND AM A VERY SATISFIED CUSTOMER. I GOT A FAIR TRADE IN VALUE FOR MY INFINITY AND THEY DISCOUNTED THE PRICE OF THE CAR ENOUGH TO HIT MY GOAL FOR FINANCING. EVERYONE I WORKED WITH AT TUCSON SUBARU WAS PROFESSIONAL, RESPECTFUL, AND WORKED HARD TO GIVE ME THE DEAL I WANTED. IT TRULY WAS AN EASY AND FAST EXPERIENCE. MY SALES PERSON - KEVIN WOESSNER WAS THE BEST. I LOVED HIS NO PRESSURE, GOOD LISTINER APPROACH AND HE REALLY HELPED ME UNDERSTAND WHAT I WAS GETTING AND HOW IT COMPARED TO OTHER MODELS I WAS CONSIDERING. I WANT TO POINT OUT HE DIDN'T JUST TALK THE DIFFERENCES HE SHOWED ME THE DIFFERENCES BY GOING ONLINE AND PROVING HIS POINTS. I TRUSTED HIM FROM THE BEGINNING AND HE IS PART OF THE REASON I FINALLY WENT WITH TUCSON SUBARU. MY EXPERIENCE WITH TRACI IN FINANCE WAS GREAT AS WELL, SHE HELPED ME COME TO SOME GOOD DECISIONS ON EXTRA WARRANTY AND PROTECTION OPTIONS BY WORKING WITH ME TO UNDERSTAND MY PAST CAR HISTORY AND WHAT MADE THE MOST SENSE FOR ME. END OF THE DAY I RATE MY OVERALL EXPERIENCE A 5 OUT OF 5. I LOVE MY NEW CAR AND REALLY APPRECIATE THE FOLKS AT TUCSON SUBARU. More

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Trent is a Great Guy! Thanks Tucson Subaru Trent is a great guy! He is very professional and sincere. Trent is a man who you can feel very comfortable in purchasing a vehicle from. Trent wor Trent is a great guy! He is very professional and sincere. Trent is a man who you can feel very comfortable in purchasing a vehicle from. Trent worked with me to find a vehicle that suited my needs and that was with in my budget. He even reduced the price of the vehicle to make the deal happen. Trent has good communication and people skills. He picked me up from the airport in the vehicle that I was going to purchase so I can see the vehicle in person and test drive it. All of the purchase agreement paperwork was ready. Traci walked me through the signature process, explained all of the documents to my satisfaction, and provided me with the necessary copies. Trent had the vehicle detailed and provided me with a full tank of complimentary gas for my four (4) road trip back home. I cannot say enough positive things about Trent and the Tucson Subaru family. He is definitely an asset to Tucson Subaru, and I look forward to purchasing similar “quality” vehicles from Trent in the future. More

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Purchasing new car Curt and Traci were extremely helpful in purchasing a new Outback. Curt explained all of the features in a easy to understand fashion and made the bu Curt and Traci were extremely helpful in purchasing a new Outback. Curt explained all of the features in a easy to understand fashion and made the buying very enjoyable. Traci explained all of the financial parts and how the extended warranty worked. My wife and I had a pleasant experience. More

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Our Third Subaru - Best Experience So Far Our first Subaru was purchased in Pittsburgh, PA, (2005) our second in Tucson through Emich (2008) and our third yesterday at Tucson Subaru. All in a Our first Subaru was purchased in Pittsburgh, PA, (2005) our second in Tucson through Emich (2008) and our third yesterday at Tucson Subaru. All in all, Alan Ferlan, with the negotiating guidance of John Petersavage, made this last experience the most satisfying of all. Even though it took us basically the entire day to ask our endless barrage of questions and decide between Wonderful Outback A and Wonderful Outback B, Alan was consistently patient, upbeat and knowledgeable. We are pleased with the price of our new vehicle and feel as though the Tucson Subaru team will be available to answer and questions and address any needs that may arise. In addition, Traci Roberts was superb in her financial explanations and suggestions as we applied for our loan. Honestly, everyone we came in contact with was just terrific. Thank you! Janis and Paul Ferraro More

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My Used Car Buying Experience I booked a 1-way flight from Colorado to visit family & purchase a car in Tucson. Knowing I only had a few days to shop, I was anxious & a bit nervous I booked a 1-way flight from Colorado to visit family & purchase a car in Tucson. Knowing I only had a few days to shop, I was anxious & a bit nervous about what would transpire. I was able to book an appt. with Trent, the salesman the day before I arrived at the dealership. As soon as I arrived, Trent put my nerves at ease. He clearly explained the process & made every step easy for me. He was helpful in answering any questions I had. I also found Traci, the Finance Mgr. to be very helpful. She was friendly & helped me through the financial process. I highly recommend both employees when buying a new or used car & I truly feel I can drive my car back to Colorado with no worries whatsoever! Kari Nelson Cedaredge,CO More

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I asked for no pressure and that is exactly what I received. They were there when I needed them. Smooth transaction from start to finish. Would highly recommend Chris Smith and had the financial p received. They were there when I needed them. Smooth transaction from start to finish. Would highly recommend Chris Smith and had the financial portion of sale completed by Traci. They both explained fully what I needed to know. Kuddos to Tucson Subaru. So happy to have spent my dollars in Pima county. Love my Forester. More

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Tucson Subaru is the best dealer experience we've ever had - relaxed, helpful, honest, very fair. They exceeded our high expectations and gave us a fair market value on the trade-in. Traci Roberts ever had - relaxed, helpful, honest, very fair. They exceeded our high expectations and gave us a fair market value on the trade-in. Traci Roberts processed our financing; she got us a great rate and was very informative and friendly. Trent Nichols (sales) worked with us for two months, kept us in the loop on our WRX order, timely updates, excellent communication, and never pressured us into a sale. He knows his product inside and out and guided us through the entire process. We would especially recommend Tucson Subaru because of staff like Trent. Best of all, we are loving our new WRX. More

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I had no previous experience with Suburu, and I was wowed by the straightforward approach to selling exhibited by this dealership. I've walked out of a lot of dealerships without buying because nobody would by the straightforward approach to selling exhibited by this dealership. I've walked out of a lot of dealerships without buying because nobody would give me a list price on a specific car. Curt was so easy to work with, and we found the car I bought within just a few minutes of my arrival. He explained all the terms to me clearly and took my deposit, with the understanding that I'd return for the final paperwork and pick up the car after I'd had money transferred into my checking account. The whole transaction took only a little over an hour. When I returned yesterday to pick up and car, Traci walked me through all the paperwork efficiently and explained everything clearly. She answered my questions, and when we were finished, she turned me back over to Curt, who gave me a quick review of all the buttons and features, programmed my gate opener into the car for me, and sent me on my way with a bouquet of roses. I remain amazed at how little time the whole process took and how skilled and efficient both Curt and Traci are--two employees who leave a buyer with the certainty that Suburu is an agency that will offer the kind of reliability and treatment that any buyer hopes for. I'm certain that I'll have just as good an experience with the service department in the years to come. I'm delighted! I didn't answer question #2, as that appears to apply to the service department. More

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