Traci Roberts | Page 260

The most pleasant experience at a car dealership EVER! The dealership is clean, comfortable and modern. The people are friendly. It did not feel smarmy, the way some dealerships do. My husband and I le The dealership is clean, comfortable and modern. The people are friendly. It did not feel smarmy, the way some dealerships do. My husband and I lease one of our cars and it was that time again. The car we were turning in was not a Subaru. We've owned Subarus in the past and thought we would give them a look. We were not leaped upon when we got out of our car. Although a number of the dealership employees smiled and said hello, they did not bother us as we looked at the various cars on display both outside and in. When we were ready to speak with someone, we approached the receptionist and asked for a sales rep. Less than a minute later, Jennifer Duran walked up and introduced herself. She asked what we were interested in knowing about particular cars. She opened several of them; we sat in them while she explained features and differences between them. As we talked, we volunteered that we were looking for a lease and that we were not interested in putting money down. She offered to have us drive the car but we opted to talk money before taking a test drive. (I didn't want to fall in love before I knew whether or not we could afford the car - we are retired and on a fixed income.) She never batted an eye. She dropped us off at the snack area where we were offered coffee, water, and fresh cookies. After speaking with her manager (that took about 10 minutes), we went to her office where she explained payment options for one of the Outbacks we were interested in. She left us alone for a few minutes, to talk it over, came back in and asked if we wanted to test drive it or not. We agreed to take it for a spin. We liked the car and decided to take it. Jennifer gave us a very basic credit app to complete - took 5 minutes. Within 10 minutes we were in the finance manager's (Traci Roberts) office. She gave us additional information about special service options (Starlink, prepaid service, upgraded security). No pressure, just explained them and moved on. We were out of her office within 10 minutes, with papers signed and keys in our hands. Our rep, Jennifer Duran was the best! She is the only female rep in the dealership but seems to be well-accepted. She's funny and personable. It's obvious that she likes people. She was very knowledgeable about the vehicles we looked at. She made us feel like she knows her business and that she is competent to handle whatever comes up. The finance manager, Traci Roberts, is great. We could be friends. After walking us to our new car, Jennifer ran back into the dealership and came out holding a dozen roses. In her wake was one of the service reps. He just wanted to introduce himself. I'm sure this is standard operating procedure, but it was nice, nonetheless. Since our purchase, we have had emails from both Jennifer and the Sales Manager, thanking us for our purchase and inviting us to call with questions. GREAT EXPERIENCE! More

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Easy and friendly Communication was good, persistent but not annoying and we took our time but are happy with our forester! Thanks to jack, cj and traci and the whole s Communication was good, persistent but not annoying and we took our time but are happy with our forester! Thanks to jack, cj and traci and the whole staff! More

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Quality of product Already knowing the quality of the product, my questions were on which vehicle would suit my needs and what did the vehicle have to offer in terms of Already knowing the quality of the product, my questions were on which vehicle would suit my needs and what did the vehicle have to offer in terms of reliability and care. My sales person, Ken Murch, was patient and knowledgeable, answering all of my questions and giving me facts I didn't even think of. Traci Roberts could not have been nicer or more helpful. Traci helped make the experience of paying a bit less painful! More

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Pleasant Experience Tucson Subaru made the car buying experience the way it should be. There was no pressure and everyone was professional, knowledgeable, friendly and e Tucson Subaru made the car buying experience the way it should be. There was no pressure and everyone was professional, knowledgeable, friendly and efficient. This was my wife's car and first experience with all the advanced safety features. Kevin understood her priorities and addressed them completely. The entire negotiating process was upfront and open. No surprises, and all line items were fully explained and documented. The detailed orientation was very complete and given in easily understood terms. The extensive paperwork to complete the transaction was well organized and pressure free. More

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Blown away! My experience here was a very pleasent. Everyone was so nice and helpful, Rudy was awesome, very knowledgeable, friendly and helpful. This dealership My experience here was a very pleasent. Everyone was so nice and helpful, Rudy was awesome, very knowledgeable, friendly and helpful. This dealership is hands down the best ive ever been to! They got me in and out with a good deal and a amazing car! Couldnt be happier. Outstanding place and people to purchase a car from! More

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A pleasant purchase. In the past I would rather have had a root canal then purchase a new vehicle. This purchase was a pleasant experience and nothing came as a surprise! In the past I would rather have had a root canal then purchase a new vehicle. This purchase was a pleasant experience and nothing came as a surprise! More

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It was a very nice experience. Great experience. Polite helpful salesperson. Bought a great car that I love. Paperwork processing was pleasant and took about 2 hours. Service Great experience. Polite helpful salesperson. Bought a great car that I love. Paperwork processing was pleasant and took about 2 hours. Service department courteous. Place is dog-friendly for those who care. I love it. More

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Subaru Steve is awesome Three weeks of patience and found me the perfect car!! I went in 8 months ago and Steve stuck with me even after my constant nagging. Great staff! Three weeks of patience and found me the perfect car!! I went in 8 months ago and Steve stuck with me even after my constant nagging. Great staff! More

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The best service from any dealer I have dealt with in my 78 The personnel in every function are trained well and all strive for customer satisfaction. Every employee is dedicated to customer satisfaction. I The personnel in every function are trained well and all strive for customer satisfaction. Every employee is dedicated to customer satisfaction. I would single out Traci Roberts Finance Manager. Knows the business. Makes the customer comfortable. Explains everything well. Trent Nichols, sales person, makes the customer feel important. He becomes a friend. Very knowledgeable! Finest dealership I have dealt with. More

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Tucson Subaru Absolutely the best customer service ever. In and out in no time. From Steve Norris who sold us the car to Traci in finance it was awesome experien Absolutely the best customer service ever. In and out in no time. From Steve Norris who sold us the car to Traci in finance it was awesome experience. More

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