Tracie Benton-Mason | Page 5

Worth the 2 hour drive! I can't give enough praise to Crews Subaru and their entire staff for the "most" pleasant car buying transaction I have ever had (and there have been I can't give enough praise to Crews Subaru and their entire staff for the "most" pleasant car buying transaction I have ever had (and there have been many). I live in Savannah but decided to look farther afield due to poor ratings of the local dealership here. I thoroughly researched online and found a certified pre-owned Outback Limited that I was interested in at Crews. From my initial contact with Tracie to my meeting with Subaru Specialist Rhett Crull, I was impressed with the dealership's professionalism and integrity. At no time did I ever feel pressured or haggled. The transaction was smooth and completely transparent. Rhett even delivered the car to me in Savannah and thoroughly reviewed all the operational details. I have already recommended Crews to friends, And most importantly, the dealership is dog friendly! My golden retriever basked in the attention of the entire staff and came away with his own doggie gift bag. Now that's what I call great customer service. More

Report | Print

New car purchase The sales/financial team were friendly,knowledgeable and a pleasure to have worked with. This was a great buying experience, and plan on purchasing o The sales/financial team were friendly,knowledgeable and a pleasure to have worked with. This was a great buying experience, and plan on purchasing our next vechicle with them. More

Report | Print

Great Experience! Great Customer Service!! Smooth transaction. Always been a fan of Subaru. The service and sales department are always there to help. Thank you Tea Great Customer Service!! Smooth transaction. Always been a fan of Subaru. The service and sales department are always there to help. Thank you Team Crews Subaru. More

Report | Print

New Outback purchase Millet Deangles was very helpful and low pressure proving assistance as we considered our new car purchase. He was responsive to our questions and wo Millet Deangles was very helpful and low pressure proving assistance as we considered our new car purchase. He was responsive to our questions and worked effectively with other members of the Crews team to make the process quick and painless. Pam Baker worked through the paperwork with ease and efficiency, giving us all the information needed quickly and pleasantly. We left Crews with a feeling we had made a good buying decision and had a great new car for which we had paid a fair price. More

Report | Print

Great car-Great experience Millet,(sales), and Jerry,(used car mgr.), were both courteous and professional. They knew their product and my wife and I felt like they were genuine Millet,(sales), and Jerry,(used car mgr.), were both courteous and professional. They knew their product and my wife and I felt like they were genuinely interested in what our needs/wants were. Great car, fair price. (2015 Forester Touring,low mileage) More

Report | Print

Great buying experience! My first contact with Crews Subaru was to bring in my older Forrester for service and repair. I knew I wanted a newer model and had been searching onl My first contact with Crews Subaru was to bring in my older Forrester for service and repair. I knew I wanted a newer model and had been searching online. I made an appointment with Tracie Mason over the phone and the process from start to finish was great. I have nothing but good things to say about Crews Subaru as a dealership, my first contact with Tracie who then introduced me to Rhett Crull who guided me through the decision making process, and Pam Baker who helped me through the finance process, usually the most stressful part of buying a car. I new I wanted to upgrade and had picked a new Forrester online. Rhett greeted me with a smile. His name suits him well, aka Rhett Butler, charming, delightful to work with, no pressure sales, knowledgeable about the cars and available inventory, and suggesting an Outback that was available that had all the features on my wish list and more. Have to say, I immediately fell in love with the car after the test drive. A good product sells itself; a good "salesperson" helps the buyer make the right decision. I bought a 2018 Outback with all the trimmings and don't regret it one bit. I usually drive cars a long time and wanted one that would last many years and provide me with safety, security, and the Subaru reputation that is well earned. I don't understand why folks spend thousands more on those "luxury" cars that are very costly to drive and maintain. I wake up everyday to my Wilderness Green Outback and the commute to work/home makes it all worth it. I am an outdoorsy person and animal lover and Subaru definitely has the hold on those markets. The Saturday I bought my car, there was a promotion going on and I had the fun experience of meeting Ken French, whom I had coincidentally attended and graduated with from USC. It was a great day in what has been a stressful year. And, some nice gentleman brought me "sweet tea" a southern staple. Can't ask for more than that. And, there is the "coolest" sink in the ladies room! I notice things like that. And, Pam Baker has the most gorgeous vintage diamond ring that I would have probably bought had it been for sell:) Pam was great, We really hit if off. She put me at ease and helped me with financing. Got me a better deal than I had researched. Great team! Hope to see you all in the not too distant future. It's just a fun place to be! More

Report | Print

Outstanding in every way The best car-buying experience I've ever had, by far. Like most people, I am sceptical of car dealers, but Crews Subaru changed y opinion. Every sin The best car-buying experience I've ever had, by far. Like most people, I am sceptical of car dealers, but Crews Subaru changed y opinion. Every single person with whom I dealt , including those servicing the website, was professional, knowledgeable & a pleasure to work with. No pressure, no rush, just good quality individuals. I highly recommend this dealership & its staff. More

Report | Print

Bought a used car here I purchased a used auto from these people. Tracie was great at following up, and Robert K was friendly and professional. Met Jerry and Rhett as well, I purchased a used auto from these people. Tracie was great at following up, and Robert K was friendly and professional. Met Jerry and Rhett as well, very welcoming. I recommend this group as straight-shooters. More

Report | Print

A+ Sales @ Crews Subaru of Charleston I have been going to Crews Subaru of Charleston for about seven years now (since they opened). This purchase of an 18 Crosstrek was my fifth subaru, I have been going to Crews Subaru of Charleston for about seven years now (since they opened). This purchase of an 18 Crosstrek was my fifth subaru, and my fourth from Crews. All I can say is the staff there are amazing, and try to work with you through every step. While very attentive, they are also personable and responsible. More

Report | Print

Great car buying experience If you're anything like me, you dread coming to a car lot. Not at Crews . I requested info on a car online and received information from Tracie within If you're anything like me, you dread coming to a car lot. Not at Crews . I requested info on a car online and received information from Tracie within minutes and set me up with an appointment with Barry. He kindly reached out to introduce himself and didn't not pressure me to hurry and come in. He greeted myself and my family extremely polite and respectfully. He had the car ready to be test drove. Barry was extremely knowledgeable about the vehicle as well as others. They offered me a fair price on the trade in and made the process so extremely easy. Zero pressure whatsoever & everyone there made a point to smile and say hello. Pam walked me through financing and asked the right financial questions and for what was important to me before pushing any warranties. When it's time for another car I will be coming to see Barry and the team at Crews. More

Report | Print