Tracie Benton-Mason | Page 8

I traveled 200 miles to purchase my car from Crew. I traveled 200 miles to purchase my car from Crew in 2015 and again this year 2016. The internet sales staff and Sales people are fantastic. I sent th I traveled 200 miles to purchase my car from Crew in 2015 and again this year 2016. The internet sales staff and Sales people are fantastic. I sent them a list of what I wanted and they sent me a vin# and time it would be in stock. I arrived before opening to check out their lot and was impressed by the amount of selections they had in all Subaru models. I was in and out of the show room with a new car in less than 2 hours. Would I go back again? YES! With no hesitation. Crew's Crew deserves more than 5 Stars! More

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Second Purchase I had previously dealt with the dealership on 2012 and had been vey satified with the experience and the follow-on service department. When it came ti I had previously dealt with the dealership on 2012 and had been vey satified with the experience and the follow-on service department. When it came time to purchase a second vehicle, I had no hesitation in delaing with Crews again. The second time around was even better than the first. A well run dealership. More

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Excellence in motion This dealership was bustling with business when I was in and yet Trey and Pam made me feel like I was the only person there. They answered all my que This dealership was bustling with business when I was in and yet Trey and Pam made me feel like I was the only person there. They answered all my questions and made sure I had the deal I needed. More

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Great folks Everyone was very professional, friendly, and knew their jobs. Great value for the purchase on the 2017 Forester. Linda and Carmelo did an outstanding Everyone was very professional, friendly, and knew their jobs. Great value for the purchase on the 2017 Forester. Linda and Carmelo did an outstanding job. More

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Unsatisfactory Sales Experience I went to Crews Subaru in N. Charleston in the hopes of driving a 2017 Subaru Legacy Limited. I was told that they only had one automobile available, I went to Crews Subaru in N. Charleston in the hopes of driving a 2017 Subaru Legacy Limited. I was told that they only had one automobile available, which was in possession of the manager, but the manager was on vacation. I was told that if I ordered my second choice of vehicle, a Limited V6, such vehicle that it would have to be ordered by me and that could pose a problem. When I was given an estimate on my automobile (2009 Honda Accord EX-L V6 (47000 miles) they allowed $9000 as a trade. A Toyota dealer offered $2000 more on a competitive automobile. Iit appeared to me that the salesman and the manager showed little interest in selling me a car I wanted. I am glad I made the decision to not deal with Crews Subaru. Subaru just lost a prospective customer. Considering they are the only Subaru dealer in Charleston, maybe they thought they had a monopoly on the market. More

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Great work! Everyone we encountered at Crews was positive and helpful. Scott, our salesperson, was great! I'd recommend this dealership in a heartbeat. We purch Everyone we encountered at Crews was positive and helpful. Scott, our salesperson, was great! I'd recommend this dealership in a heartbeat. We purchased an Outback. We are retired and transport our grandchildren often, so we wanted a car with a proven reputation for safety and reliability and that's what we feel we got. We've had dealings with a number of dealerships over the years and have never been to one where everyone had a smile for us. Keep up the great work! More

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No Pressure, Very Welcoming and Pleasant Experience The sales staff were all very welcoming and our particular sales person never seemed bothered at all by the fact that we were still in the decision-ma The sales staff were all very welcoming and our particular sales person never seemed bothered at all by the fact that we were still in the decision-making phase of car-buying. He always took his time with us and was so helpful during each of our 3 visits to the dealership. He was even patient and pleasant when we brought along our 2 large dogs to "test-fit" them in the back of a Forester. The internet sales associate was also helpful in answering questions about various vehicles that we spotted on their website. We initially planned to buy a new model but were fortunate enough to end up with the current year's dealer loaner, which had extremely low miles. The finance staff were also very customer-friendly, as well. All around, it was the easiest, fastest car-buying transaction I've ever been through. This will be our first stop for our next vehicle purchase. More

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The Good and Bad I have a mixed review. The Internet Sales Rep, Tracie was excellent in emailing and relaying info regarding their pre owned car sales. Jerry, the sale I have a mixed review. The Internet Sales Rep, Tracie was excellent in emailing and relaying info regarding their pre owned car sales. Jerry, the sales manager, was also terrific in his representation of Crews Subaru. In fact, he was the redeeming grace after my awful experience with Rhett, the salesman. Rhett came off as very personable, at first. I drove a Civic and did question him about a crunching sound I heard during the test drive. He assured me the CV joints had been inspected. After buying the car, the sound was very noticeable. I contacted Rhett the next day and he asked Jerry if they could fix it. Jerry was very agreeable. The car came back and still crunched. I contacted Rhett again. He responded in a demeaning, chauvinistic and insulting manner. I sent my friend down with the car and Rhett continued to unleash his attitude on them as well. He is the stereotypical slick salesman and I would not want anyone else to give him business. If Jerry had not stepped in, I would have been a satisfied customer. Subaru does seem to want to earn your business but Rhett is not a trusted car salesman to deal with. More

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Crews' crew creates incredible experience !. To say that the folks at Crews Suburu and I ran a few marathons to get me in the car I've wanted the past year and a half is an understatement. For di To say that the folks at Crews Suburu and I ran a few marathons to get me in the car I've wanted the past year and a half is an understatement. For different reasons there were many occasions over the past 18 months that I was ready buy a Suburu Crosstrek but was unable to. At every step of the way, Tracie, Josh, Trey and the entire gang at Crews were with me and supporting me until, finally, a few days ago, I got my Crosstrek ! I consider the folks at Crews to be my dear friends and would love to do anything for them because of their kindness and patience with me. So, maybe this is my opportunity ? I looked at other cars in the final week of decision. There are alot fine SUVs and small SUVs out there, so it was not a slam dunk until I realized that throughout my 'shopping', 2 things were very clear. First, I was comparing every vehicle I drove to the Crosstrek. Secondly, I never felt any trepidation about walking in or making an appointment to talk or drive the Crosstrek again. I don't know about any of you reading this, but there is a certain feeling I get as I walk into most dealerships and they are valid feelings. I feel a need to protect myself. Never at Crews. So, after driving other great SUVs at some of these dealerships, I realized that I loved the Crosstrek by quite a bit over the other options AND I felt like I had friends who have my back at Crews. The bottom line for me was and is Crews has the best product and my back. Thank you ! More

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They sue make it easy and comfortable I haven't purchased a car from a dealer in over 20 years and was dreading the experience. I could not have been more relieved. From the initial contac I haven't purchased a car from a dealer in over 20 years and was dreading the experience. I could not have been more relieved. From the initial contact with Tracie to taking a test ride with Jeremy everything was very pleasant and low key. They had a car I wanted to see. They showed it to me and answered all the questions with absolutely no pressure. We looked and left. I received an email soon after thanking me for my visit and offered to answer any other questions I might possibly have. A few days later I got a notice online of a price drop on the car. We really wanted it so I contacted Jeremy and said we were ready to purchase. He arranged an appointment and again the whole process was quick, friendly and efficient. Pam in Finance made the final purchase process quick and efficient. All in all a great experience and we're SO happy with our Subaru Outback! More

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