Travis Mckoy | Page 7

Always a professional visit with clear communication, also flexible scheduling in bringing in multiple vehicles. also flexible scheduling in bringing in multiple vehicles. More

by MATTARMETTA Verified Customer Verified Customer

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Very friendly, professional service. Expedient work and quality maintenance. Will plan on using Courtesy Acura again in the future. Expedient work and quality maintenance. Will plan on using Courtesy Acura again in the future. More

by K Verified Customer Verified Customer

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Everyone was very friendly and really easy to work with. They were able to add some additional items on that weren't scheduled. They were able to add some additional items on that weren't scheduled. More

by KACY1 Verified Customer Verified Customer

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Service was great. Travis took great care of me and got me on the road quickly! 10/10 Travis took great care of me and got me on the road quickly! 10/10 More

by Chris M Verified Customer Verified Customer

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Excellent communication and superb customer service. Kept me informed and provided specific details on my vehicle's repair process. Kept me informed and provided specific details on my vehicle's repair process. More

by CONRADJT Verified Customer Verified Customer

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Amazing service, Travis is very trustworthy and honest. I would recommend this dealership to anyone looking for great service. I would recommend this dealership to anyone looking for great service. More

by aluhx Verified Customer Verified Customer

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Excellent service. Customer service went beyond. Provided a safe comfortable place for me to use my laptop for work. Customer service went beyond. Provided a safe comfortable place for me to use my laptop for work. More

by yyang7734 Verified Customer Verified Customer

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Travis took the time to listen to and understand the issue with my new car. He ensured that the issue was resolved and assured me that should it reoccur or should I have any concerns I was welcomed to r issue with my new car. He ensured that the issue was resolved and assured me that should it reoccur or should I have any concerns I was welcomed to return. He was friendly and professional throughout the process. Wonderful job, wonderful service. More

by jakesilvia Verified Customer Verified Customer

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I'm always suspicious of dealership service centers. Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the biggest profit center of any dealership. What caused me to be particularly unimpressed with this visit was the following: 1) Within 30 minutes of dropping off the vehicle I received the results of a 50 point (exaggerated) inspection along with multiple "recommendations" of additional things to have done. Red flags immediately go up! 2) I made the appointment online and (in addition to other services) requested one specific thing to be checked. When I picked up the vehicle I asked if that item had been checked. My Service Advisor had no clue but noticed my comment on the work order. Their response was "well, keep an eye on it and if it's still an issue let us know." 3) in the multipoint inspection the tire pressure was noted as 35 psi on a, ll 4 tires. When I picked up the , vehicle, I checked the pressure using the dashboard display. Numbers displayed were 38,37,38 and 36. Not sure if the computer is messed up or if the tech just threw in numbers on the report. 4) when an alignment is recommended without actually checking to see if the wheels are out of alignment, I don't see that as the kind of diagnostics a good service center would perform. 5) When I dropped off the vehicle I asked if they could apply any of your current coupons/discounts to the work being done. They said they would take care of it. I had to remind them of what the current offers were when I picked up the vehicle. Sorry, can't give you 5 stars this visit. More

by REGNARL Verified Customer Verified Customer

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Great experience, kudos to Travis. So glad to bring my car over here for service So glad to bring my car over here for service More

by Umut Verified Customer Verified Customer

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