Trey Russell | Page 5

I CAN’T BELIEVE....IT HAPPENED AGAIN!!I bought a 2018 I CAN’T BELIEVE....IT HAPPENED AGAIN!! I bought a 2018 Platinum Black Expedition almost 2 years ago and not only had a GREAT EXPERIENCE buying, I’ve I CAN’T BELIEVE....IT HAPPENED AGAIN!! I bought a 2018 Platinum Black Expedition almost 2 years ago and not only had a GREAT EXPERIENCE buying, I’ve been bringing my Expedition for service and working Oscar Oscar Jaramillo and he’s great!! Always makes me feel like I’m the only customer he has s as nd always shoots me straight! I live in McKinney and pass 4 dealerships on my way to Carrollton! Well, I couldn’t pass up the opportunity of the zero percent financing and the other incentives and I knew exactly what vehicle I wanted since my ‘18 Expedition made me like Fords over my past Suburbans and Toyota Sequoia, I went right back to the best Ford dealer in DFW and talked to Reuben Krause who hooked me up with David Baldovin! Once again, I had an amazing experience and couldn’t be happier! When you have a great and unusual experience, you can start thinking that maybe that would never happen again! Found out it must happen all the time because I’m two for two at Sam Pack Ford in Carrollton!! They’ve made me a customer for life!! Oh and I got a white 2020 King Ranch Expedition and already am enjoying this edition!! Trey Russell the GM even came down and welcomed us back! For the record...Michael was great in finance too!! He was the icing on the cake!! Thank you Mr. Pack for making the car buying experience a great one and not the Dreaded...BIG GAME playing car experience so many other dealers seem to enjoy! Thank you David and Reuben...you guys are GREAT!!! One last thing...David even came up on his day off to help us with our purchase and he had a great attitude too!! Larry and Grace More

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David & Reuben were great! Many thanks to both David & Reuben who worked with me today on my purchase of a 2020 Ford Escape. This was our sixth purchase at Five Star in Carrollt Many thanks to both David & Reuben who worked with me today on my purchase of a 2020 Ford Escape. This was our sixth purchase at Five Star in Carrollton. I'm sure it won't be our last. Amazing people, amazing service, amazing cars! More

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It all started with a great recommendation from Megan Ramberg, who put me in touch with RJ. RJ threw the sweet alley oop to Jared and it was like watching D Wade throw that famous lob to Lebron. I am for Ramberg, who put me in touch with RJ. RJ threw the sweet alley oop to Jared and it was like watching D Wade throw that famous lob to Lebron. I am forever thankful for my guys! The service was top tier, they went above and beyond to make a dream come true! This cowboy finally got his dream pickup truck! To say I am thankful would be an understatement. Hats off to the whole staff especially Alex, her energy is unmatched and a super special thank you to the GM Trey. If you are the person that reads reviews before you go to a dealership, trust me when I say it.. "The Five Star in Carrollton is the only place you should be getting a Ford from!" That was not a paid advertisement. They make things happen and the service is amazing! More

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Encore Experience was Awesome Just Like My First Purchase I previously leased a 2017 Mustang from this dealership and was so pleased with my initial experience that I went back to them for an encore performan I previously leased a 2017 Mustang from this dealership and was so pleased with my initial experience that I went back to them for an encore performance. The result was an awesome experience from a Sales Management perspective with Trey Russell and R.J. Rebolloso actively supporting my Sales Consultant David Baldovin. They all worked flawlessly to make my transition to a new 2020 Ford Escape and I greatly appreciated the team effort that exceeded my expectations. More

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Service and New sale I took my Truck in to have the three required recalls performed and ended up have to go back three separate times to get the issues that the service t I took my Truck in to have the three required recalls performed and ended up have to go back three separate times to get the issues that the service team created fixed. After the recalls were completed. I was give my truck back with a broken passenger window button and a door that would not shut completely. Both issues were because of poor handling and care when fixing the recalls. Ken in service was probably the only positive part of my experience. After my initial visit to fix the recalls, I was contacted by a sales rep about trading in/purchasing another vehicle. I was happy with my truck but figured it couldn't hurt. After weeks of getting the run around from multiple sales members and over promising and under delivering, I missed out on the truck I wanted. It took me reaching out on multiple occasions to even get a response. On top of that, I told the sales reps what I wanted my payments to be and they still wasted my time with vehicles that were 20k+ outside of what I was looking for. I would not recommend this dealership. It is a black eye on the ford name. More

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GREAT SERVICE Our purchasing experience for our first ever truck was absolutely wonderful. We talked to Todd C. on the phone before going in, and he had two trucks Our purchasing experience for our first ever truck was absolutely wonderful. We talked to Todd C. on the phone before going in, and he had two trucks ready and waiting for us to look at/test drive. We picked one, and were able to get everything taken care of within just an hour or so. We didn't get to drive it home, as we had a few accessories we wanted added - were helped by Alex B. and are so happy with our choices. Everyone we dealt with at Sam Pack Carrollton was a total pleasure, nothing but professionalism and friendliness. We definitely recommend this Ford dealership! More

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Sales team worked to get me what I wanted. Went in with a car and an amount in mind that I wanted to leave with. Salesman David Baldovin worked with us along with his manager to get us in a 20 Went in with a car and an amount in mind that I wanted to leave with. Salesman David Baldovin worked with us along with his manager to get us in a 2019 Ford Escape that met our needs and fit our budget. Very pleased with their attention to what we wanted and needed and their tenacity to get the deal done when I was determined to not leave with less than what I came for in vehicle and price. More

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Dream car This was an amazing car buying experience. Everyone was super friendly and welcoming. Michael Chenarides and Justin McCarroll were very patient with m This was an amazing car buying experience. Everyone was super friendly and welcoming. Michael Chenarides and Justin McCarroll were very patient with me and wanted to make sure I was completely satisfied and with their help and the tedt of the staff I was able to drive off in my dream car brand new mustang gt. If you need a car and want amazing service go to Sam Packs Ford in Carrollton. This is gonna be the only Ford I go to for service and future car purchases. More

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Best car buying experience ever! We had a great experience at this dealership. Normally I hate going to the dealerships because you have to spend the whole day! Don Wagner was our sal We had a great experience at this dealership. Normally I hate going to the dealerships because you have to spend the whole day! Don Wagner was our salesman, and he did a wonderful job and made us feel very welcome. He also did a great job explaining everything to us. We are planning on coming back for our next vehicle. Thank you to Jerry Reynolds aka "The Car Guy"on WBAP/820 for referring us here! More

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Always outstanding service Special thanks to Dennis White, Trey Russell, and Melanie Lucero for always making my car shopping enjoyable. I have bought over 10 vehicles from her Special thanks to Dennis White, Trey Russell, and Melanie Lucero for always making my car shopping enjoyable. I have bought over 10 vehicles from here. More

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