Trey Russell | Page 6

Excellent Buying Experience From start to finish Sam Pack's Five Star Ford Carrollton exceeded our expectations as always. Danny Forsee makes the purchase process simple, fair, From start to finish Sam Pack's Five Star Ford Carrollton exceeded our expectations as always. Danny Forsee makes the purchase process simple, fair, and convenient. He is the only sales person I trust to refer my family and friends to for their vehicle purchase. Justin McCarroll worked quickly finalizing the deal, which was helpful since we had our 8 month old son with us. Thank you again to the team at Five Star Ford Carrollton!! More

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Always exceeding our expectations Can't say enough about Don Wagner and his approach and relationship we have established over the years buying from him. He always exceeds our expectat Can't say enough about Don Wagner and his approach and relationship we have established over the years buying from him. He always exceeds our expectations along with Trey Russell and Mo DanDan. This team works extremely well together and will make sure you leave happy and pleased about your deal. No pressure environment all the way to Garrett in service. Truly has been a great experience and will never go anywhere else as long as they are there. More

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Excellent Service The team at Ford was very attentive & provided great service! Made sure we could find a deal that worked for our family! In a short amount of time we The team at Ford was very attentive & provided great service! Made sure we could find a deal that worked for our family! In a short amount of time we drove off the lot in our new car! More

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Great customer service, great overall experience! We had a great experience at Sam Pack's Ford in Carrollton - Trey and Jeff were fantastic! They listened to our needs for our family as well as our pr We had a great experience at Sam Pack's Ford in Carrollton - Trey and Jeff were fantastic! They listened to our needs for our family as well as our price point and made it work! We couldn't have asked for better service and will definitely be back for any future vehicle needs. More

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Nothing but AMAZING from start to finish!!! I've purchased a lot of cars and dealt with a lot of salesmen and dealerships but 5 Star is by far the best experience from start to finish! Their cu I've purchased a lot of cars and dealt with a lot of salesmen and dealerships but 5 Star is by far the best experience from start to finish! Their customer service is top notch every one involved in the process was nothing but friendly and helpful. The entire experience was stress-free and easy. I highly recommend Sam Pack's 5 Star Ford in Carrollton to anyone looking to purchase or lease a vehicle. I was skeptical at first I live two hours away but it was well worth the drive up there. They will be the only dealer I deal with in the future and the only dealership I recommend!! I highly recommend using Jeff "flash" Flaishans as your salesman. He was super friendly always had a smile even on the phone you could hear the smile on his face in the way he talked. I had to drive by myself with my two kids two hours into an area I'm not familiar with let alone a large city I'm not used to driving in (I'm from the country lol) and Jeff kept in contact with me the entire time. He offered to come find me if I got lost. Lol, thankfully I didn't get lost. But the customer service is the best I've seen in a long time. My kids even named our car after him "The Flash" lol!! C-JACKSON More

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2018 Ford Edge I was referred to this dealership by a family friend. This was my first experience buying/leasing a car on my own. Everyone made it a smooth transitio I was referred to this dealership by a family friend. This was my first experience buying/leasing a car on my own. Everyone made it a smooth transition and helped me understand my options of pricing, leasing, benefits to both buying vs. leasing for my age. Jared showed me cars in my price range, but also what I was wanting; didn't try to sell me something else which is nice. He definitely made my first time getting a car hassle free. I was worried it was going to take hours on hours and it didn't. Overall, the staff was very nice, the dealership was clean and well kept. Joseph, helped me understand all the technology since my last car was 12 years older and had no technology in it. I got an AMAZING deal, which I know it would not have been possible anywhere else. I love my new Ford Escape! More

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AN AMAZING EXPERIENCE! I was first introduced to Sam Pack Ford Carrollton through Jerry Reynolds the Car Pro guy! I typically hate the car buying experience but fom the fir I was first introduced to Sam Pack Ford Carrollton through Jerry Reynolds the Car Pro guy! I typically hate the car buying experience but fom the first time I walked through the door of this dealership things were different!! My sales professionals were Christopher Krause and his brother Reuben ( they are part of the “Car Pro” certified team ). I was trying to decide between an Audi Q7 and the new Platinum Expedition. I had been to Sewell and was really impressed with their customer service so I was expecting a lesser experience at a “Ford” dealership but that wasn’t the case at all! Everything from the start, to the time I drove away from the dealership in my new black Platinum Expedition, was a GREAT experience! I live in McKinney and work in Allen but am glad to drive to Carrollton for this white glove service! I’ve only had a couple of Ford/Lincoln vehicles as I’ve mostly driven Suburbans and my last SUV was a ‘14 Toyota Platinum Sequoia. This new redesigned Expedition is the finest vehicle I’ve ever owned! The ride is like you’re floating on air, the technology rivals the Audi Q7 and the performance including mpg is truly amazing! I brought my Expedition back to have the windows tinted and worked with Vincent in the service department and he was great! They loaned me a truck to use while they were tinting my windows. Sam Pack Ford Carrollton, Christopher / Reuben Krause and the new Expedition has made for an incredible experience!! This is also my first time to write a review for a car dealership and I’ve bought over 30 vehicles. More

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A Dream Becomes a NIGHTMARE!!! Since 2012, I have been a loyal customer of Sam Pack’s Five Star Ford, purchasing three new vehicles from their dealership to-date. The first vehicle Since 2012, I have been a loyal customer of Sam Pack’s Five Star Ford, purchasing three new vehicles from their dealership to-date. The first vehicle I ever purchased from them was a new 2012 F-150 XLT back in July of 2012, and my experience was so outstandingly good, when it came time to procure another vehicle, there was no hesitation or doubt in where I would be purchasing from. Fast-forward to 2014, and I purchased a new Ford Focus from the same salesman, Oleg Pilipovski, who had helped me with my truck. Again, my experience exceeded any and all expectations. Fast-forward once more to August 11th of this year, when I purchased what will unfortunately be my third and final vehicle from Sam Pack’s Five Star Ford: a 2018 F-150 Platinum Edition. It’s true what people say: people typically only leave reviews for businesses when they have a negative experience. Why is that? Well, at least in the terms of this particular instance, I feel my repeat business and over $100,000+ in purchases was more of a testament to my satisfaction as a customer in contrast to what any online review of my experiences could begin to describe. On August 11th, 2018, I decided to again visit Five Star Ford in Carrolton to test drive a truck I had found on their website that I was interested in buying. I live in Denton, with Bill Utter Ford less than 5 miles from my home, but I was determined to give my business to the dealership that had earned it time and time again. Upon my arrival, I was extremely pleased to see my old friend, Oleg Pilipovski, the terrific, personable salesman who had helped me twice in the past. We loaded up in the truck, went for a drive, and it wasn’t long before I had made up my mind: this truck was going to be mine. Oleg and I parked the truck, re-entered the dealership, and began the most grueling part of any car-buying experience: the negotiation. Fortunately for me, I came prepared, and I intended to purchase my new truck with cash. That certainly shortened the negotiation process, and although I don’t feel I received the best deal possible (I obviously have no way of knowing for certain), I’m satisfied with the price I paid. Oleg once again provided me with an outstanding car-buying experience; five stars and a round of applause to that gentleman. Something I learned on that day is when you pay for a vehicle with cash, the financing office portion takes about 3 minutes to complete — piece of cake. I wire transferred the funds and was informed my title should be arriving in 4-6 weeks. I left the dealership in my brand new dream truck with an ear-to-ear grin. HERE’S WHERE THINGS GO AWRY! About a week later, I received a phone call from Oleg stating that due to a mix-up, nobody had performed the state inspection on my truck, and that before they could complete the registration, I had to bring my truck back up to the dealership to have that service performed. Although this was annoying and inconvenient, I understood that mistakes happen, so I scheduled an appointment and decided not to make a fuss of it. On the day of my appointment, I made my 44-mile round-trip commute back to the dealership so they could fix their mistake. Upon my arrival, I was met at the service desk by Clay Young, who took my keys and said he would call me upon the completion of my service. About a half-hour into my wait, Clay found me in the waiting area and informed me there was a recall on my truck pertaining to a potential fire hazard in the B-panel due to the airbags and the surrounding insulation. He said that it would take them roughly one hour to perform the recall, and that they already had all the parts on-hand. Without hesitation, I agreed to have the recall service performed. About an hour and a half later, Clay called me and informed me that my truck was finished. I went to the service desk, picked up my keys, and Clay and I walked out to my truck. As soon as I opened the driver side door, I noticed a glaring mistake: the weather stripping was not seated properly. It was a quick and simple fix I performed myself in the lot in front of Clay, but this single oversight prompted me to further investigate the other areas they had been working on, due to their disregard of the proper installation of the weather stripping. Thank goodness I did, because what I discovered was APPALLING, DISHONEST, & UNETHICAL. Upon further inspection, I noticed that there was extensive, penetrating scratches and gouges to both of my B-panels, my kick panels, and my seatbelt appliqués (refer to the pictures), all of which they completely failed to disclose! They were literally trying to hide blatantly negligent damage to my brand new, $60,000 truck! What would have happened had I not investigated this problem and drove off the lot?! There’s no way they would’ve accepted liability! I showed Clay all of the damage, and he was sincerely helpful and apologetic. He informed me that all would be taken care of, and that he would order me brand new replacement parts. I feel Clay was genuinely sympathetic to my experience, and I appreciated his professionalism and sincerity. Clay is a true asset to Sam Pack’s Five Star Ford. A week goes by and I receive a call from Clay informing me that my replacement parts had arrived. Once again, I set aside two hours of my day to be inconvenienced for mistakes I had no involvement in making. Another 44-mile round-trip to the dealership (88 miles total and roughly 5.5 gallons of wasted gasoline) and my truck was repaired…except for the seatbelt appliqué which, to this day, remains scratched. At this point, I’m so defeated, and the part is so minuscule and insignificant, I just decided to live with it. I left the dealership with hopes of never having to return again. At the 8 week mark, I reached out to the dealership to inquire about my title, as I had yet to receive it. I was initially told to expect my title in 4-6 weeks from the date of purchase; however, whomever I spoke with on the phone today explained that it could be another 2-3 weeks, which is fine. What ISN’T fine, however, is that she told me if it doesn’t show up in 2-3 weeks, I would need to apply for a duplicate title, which is another $2-$5 fee and who knows how much of a headache to acquire, all due to mistakes made by this clearly careless dealership. In conclusion, although I have been a loyal customer to this dealership for six years, and spent over six-figures of my money over that same span, they have officially lost my business moving forward. I have lost money, wasted gasoline, wasted time, and have been more than accommodating throughout each and every mistake they have made, and what do I have to show for it? A brand new $60,000 truck with scratched up interior panels, no title, unnecessary added miles to the odometer, 4+ hours of wasted time, and at least 5.5 gallons of gasoline less in the tank. Needless to say, Bill Utter Ford has just gained a new customer. More

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Great people, great experience! I came in looking for a vehicle I had seen listed online and the staff here went above and beyond to make sure that I found a vehicle that had all the I came in looking for a vehicle I had seen listed online and the staff here went above and beyond to make sure that I found a vehicle that had all the things I was looking for! Would highly recommend! More

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Deal to Brag About I want to start off saying this is the second vehicle I have purchased at 5 Star and the first sale went without a hitch and we were pleased from the I want to start off saying this is the second vehicle I have purchased at 5 Star and the first sale went without a hitch and we were pleased from the moment of sale in 2015 until the date of this one. This time I had a deal that turned out to be bad in my opinion so I posted a bed review. Almost immediately RJ Rebolloso and Trey reached out to me to try to change my opinion. I have to say I was not optimistic. I went to see them today and they went above and beyond the call of duty to make things right. My salesperson was Don Wagner and they made a team that can not be beat. They are sincere, honest people with a goal to make sure everyone that walks in leaves happy. More

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