Trey Russell | Page 6

Christopher Krause Christopher was my salesman and I had a fantastic experience! He really explained everything about the car that I needed to know, and made the test dr Christopher was my salesman and I had a fantastic experience! He really explained everything about the car that I needed to know, and made the test drive very pleasurable. I really also appreciate how he respected what I was looking for, and accommodated me for that vehicle, and didn't try to steer me in a different direction. I will definately recommend him to friends and family. Also Trey Russell put all the right people in the right position to help me. He also worked to get me the vehicle that I wanted. Thank you again for the Great experience! i More

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Very happy customer! Very pleased to have another great experience at Sam Pack Five Star Ford! From the moment I walked in the door, I was taken care of by Miguel Rojas. H Very pleased to have another great experience at Sam Pack Five Star Ford! From the moment I walked in the door, I was taken care of by Miguel Rojas. He got me the Expedition I wanted...explained everything about the vehicle to me and has helped me after the sale with service above and beyond. He's passionate and knowledgeable, and cares about taking care of us even after the purchase. I would highly recommend Miguel to anyone interested in getting a new vehicle. More

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Very pleased with our 5-Star Ford experience Jerry Reynolds, the Car Show Pro, recommended we visit this dealership. Sales rep, Jeff Flaishans, did a great job of navigating us through the proces Jerry Reynolds, the Car Show Pro, recommended we visit this dealership. Sales rep, Jeff Flaishans, did a great job of navigating us through the process, and negotiating on our behalf. Jeff was very congenial, attentive, and encouraged us to communicate our wish list for our new Edge. We got just about everything we hoped for, and we are very pleased with our new Edge. Jeff made every effort to make our experience as pleasant as possible. Without hesitation, we would recommend and refer others to Jeff. (Mr. Russell, and Mr McCarroll were very gracious, but other than being introduced to them, we had very little direct contact with them.) Mr Pisarik, our finance rep,, was very personable and helpful, and did a great job of wrapping up the deal. Overall, we had a very good experience at Five Star Ford- Carrollton, TX. More

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Excellent Buying Experience From start to finish Sam Pack's Five Star Ford Carrollton exceeded our expectations as always. Danny Forsee makes the purchase process simple, fair, From start to finish Sam Pack's Five Star Ford Carrollton exceeded our expectations as always. Danny Forsee makes the purchase process simple, fair, and convenient. He is the only sales person I trust to refer my family and friends to for their vehicle purchase. Justin McCarroll worked quickly finalizing the deal, which was helpful since we had our 8 month old son with us. Thank you again to the team at Five Star Ford Carrollton!! More

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Always exceeding our expectations Can't say enough about Don Wagner and his approach and relationship we have established over the years buying from him. He always exceeds our expectat Can't say enough about Don Wagner and his approach and relationship we have established over the years buying from him. He always exceeds our expectations along with Trey Russell and Mo DanDan. This team works extremely well together and will make sure you leave happy and pleased about your deal. No pressure environment all the way to Garrett in service. Truly has been a great experience and will never go anywhere else as long as they are there. More

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Excellent Service The team at Ford was very attentive & provided great service! Made sure we could find a deal that worked for our family! In a short amount of time we The team at Ford was very attentive & provided great service! Made sure we could find a deal that worked for our family! In a short amount of time we drove off the lot in our new car! More

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Great customer service, great overall experience! We had a great experience at Sam Pack's Ford in Carrollton - Trey and Jeff were fantastic! They listened to our needs for our family as well as our pr We had a great experience at Sam Pack's Ford in Carrollton - Trey and Jeff were fantastic! They listened to our needs for our family as well as our price point and made it work! We couldn't have asked for better service and will definitely be back for any future vehicle needs. More

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Nothing but AMAZING from start to finish!!! I've purchased a lot of cars and dealt with a lot of salesmen and dealerships but 5 Star is by far the best experience from start to finish! Their cu I've purchased a lot of cars and dealt with a lot of salesmen and dealerships but 5 Star is by far the best experience from start to finish! Their customer service is top notch every one involved in the process was nothing but friendly and helpful. The entire experience was stress-free and easy. I highly recommend Sam Pack's 5 Star Ford in Carrollton to anyone looking to purchase or lease a vehicle. I was skeptical at first I live two hours away but it was well worth the drive up there. They will be the only dealer I deal with in the future and the only dealership I recommend!! I highly recommend using Jeff "flash" Flaishans as your salesman. He was super friendly always had a smile even on the phone you could hear the smile on his face in the way he talked. I had to drive by myself with my two kids two hours into an area I'm not familiar with let alone a large city I'm not used to driving in (I'm from the country lol) and Jeff kept in contact with me the entire time. He offered to come find me if I got lost. Lol, thankfully I didn't get lost. But the customer service is the best I've seen in a long time. My kids even named our car after him "The Flash" lol!! C-JACKSON More

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2018 Ford Edge I was referred to this dealership by a family friend. This was my first experience buying/leasing a car on my own. Everyone made it a smooth transitio I was referred to this dealership by a family friend. This was my first experience buying/leasing a car on my own. Everyone made it a smooth transition and helped me understand my options of pricing, leasing, benefits to both buying vs. leasing for my age. Jared showed me cars in my price range, but also what I was wanting; didn't try to sell me something else which is nice. He definitely made my first time getting a car hassle free. I was worried it was going to take hours on hours and it didn't. Overall, the staff was very nice, the dealership was clean and well kept. Joseph, helped me understand all the technology since my last car was 12 years older and had no technology in it. I got an AMAZING deal, which I know it would not have been possible anywhere else. I love my new Ford Escape! More

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AN AMAZING EXPERIENCE! I was first introduced to Sam Pack Ford Carrollton through Jerry Reynolds the Car Pro guy! I typically hate the car buying experience but fom the fir I was first introduced to Sam Pack Ford Carrollton through Jerry Reynolds the Car Pro guy! I typically hate the car buying experience but fom the first time I walked through the door of this dealership things were different!! My sales professionals were Christopher Krause and his brother Reuben ( they are part of the “Car Pro” certified team ). I was trying to decide between an Audi Q7 and the new Platinum Expedition. I had been to Sewell and was really impressed with their customer service so I was expecting a lesser experience at a “Ford” dealership but that wasn’t the case at all! Everything from the start, to the time I drove away from the dealership in my new black Platinum Expedition, was a GREAT experience! I live in McKinney and work in Allen but am glad to drive to Carrollton for this white glove service! I’ve only had a couple of Ford/Lincoln vehicles as I’ve mostly driven Suburbans and my last SUV was a ‘14 Toyota Platinum Sequoia. This new redesigned Expedition is the finest vehicle I’ve ever owned! The ride is like you’re floating on air, the technology rivals the Audi Q7 and the performance including mpg is truly amazing! I brought my Expedition back to have the windows tinted and worked with Vincent in the service department and he was great! They loaned me a truck to use while they were tinting my windows. Sam Pack Ford Carrollton, Christopher / Reuben Krause and the new Expedition has made for an incredible experience!! This is also my first time to write a review for a car dealership and I’ve bought over 30 vehicles. More

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