Trey Russell | Page 4

This was our first experience with 5-Star Ford in Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience w Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience with our salesperson, Alex Ruvalcaba, everybody worked hard to ensure we were happy with our purchase, none more than Alexandra Benvenuto. I cannot give the dealership 5 stars, because our salesperson, Alex Ruvalcaba, was far too typical of a car salesman. Once the sell was complete, Alex was no longer interested in taking care of our concerns. We purchased a 5 year old truck that was a certified pre-owned vehicle. After getting the truck home, we discovered a variety of issues that needed to be addressed, some more significant than others, but all of which should have been caught and addressed as part of the nearly 200 point inspection that should have taken place. Mr. Ruvalcaba treated the purchase like we bought a piece of junk off some tote-the-note lot rather than taking care of us, going on to complain that we were "mad at him" for things that weren't his fault. I had to explain to him, as if to a child, that I wasn't mad at him, but that he was my single point of contact and should be handling things differently. Fortunately, Alex Benvenuto picked up the ball and addressed all the issues and concerns we had without question. She sent a driver across D/FW to pick up the truck while I was at work, got all the issues addressed, and had the truck back to me by the end of the day. Thank you, Mrs. Benvenuto! Later, I found a couple of other issues; nothing major, but the kind of things that should have been fixed in advance. I contacted Dennis White, Mr. Ruvalcaba's sales manager, who had been pulled into this earlier in the process. Mr. White made arrangements to have the issues fixed, so I took the truck to have the items addressed. I give Mr. White 4/5 stars, because he never spoke to me while I was there, never apologized for the issues - never even personally acknowledged I was there. I assume this is part of the ridiculous hierarchy of car sales where people like him don't have to talk to customers - just one of the reasons I hate buying a vehicle. That said, he arranged for the issues to be resolved, and in the end, that is what I wanted. All in all, I am very pleased with the price of the truck we purchased. We looked everywhere, and in the midst of the chip shortage, Sam Pack had that hidden treasure for the right price. Ultimately, the service was good, but not excellent. There were standouts in customer care such as Mrs. Benvenuto as well as those that seem to not care at all, such as Mr. Ruvalcaba. I would definitely recommend purchasing from this dealership, and I would recommend the internet sales experience. However, I, personally, will not deal with Mr. Ruvalcaba again and suggest working with other professionals at the dealership if you want a better experience. On another note, I feel I should call out Mr. Trey Russell. In the midst of my frustrating interactions with our salesperson, I left a less than stellar review through another site. Mr. Russell left a message apologizing with instructions for how to reach out to him via email. I did so, and never heard from him. Mr. Russell, that message "looks" great when you leave it as a response, but does little when you never follow through. More

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I paid a visit to this dealership on 5/1/21 and was greeted by Eric G. We discussed options and he presented me with a car that was on the showroom floor. He introduced me to his manager Reuben K and h greeted by Eric G. We discussed options and he presented me with a car that was on the showroom floor. He introduced me to his manager Reuben K and he was demonstrated he was eager for business. After thinking about it, I did not want to proceed. I then received a follow up call from Eric on Monday 5/3 and he presented me with a different option which I was interested in. We exchanged several emails regarding the option he presented and I provided him with information he needed and I agreed that I would come to see the car and test drive it on 5/5. I came there on 5/5 about 2:45pm. Eric said he was going to get the key. 10 minutes or so passed and he came back and said the car was not there and that it was given as a loaner to someone and he was trying to find the ETA of the car. Then said he knew I wasn't going to be happy so passed the buck to his manager Reuben K. Mr Rueben then came over and apologised and asked if there was another car I'd like to see. I informed him this was a bad way of doing business, wasting my time with all the emails, calls and coming the distance I came to test drive and potentially go through with the lease. Questions: 1) If Eric already knew I was coming, why would he not ensure the car was available? It wasn't sold. 2) Why would Eric or Rueben not present alternatives to me in this situation, rather than asking me if there was another car I'd like to see. I don't know their inventory. Thats their job. 3) Why waste my time and think that its ok? I would definitely NOT RECOMMEND this place and suggest you think twice before you waste your time with this company. More

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Bought a 2020 Ford Expedition SUV online with advertisement of 16 miles. Documents signed for vehicle purchase, vehicle delivered, large amount of cashier check paid as a downpayment. Before the advertisement of 16 miles. Documents signed for vehicle purchase, vehicle delivered, large amount of cashier check paid as a downpayment. Before the vehicle was brought over, i was assured by Alejandro R and his manager that the car is clean and it's on the way. When the vehicle delivered, signed new documents with odometer on contract saying 16 miles. Gave cashier check to Alejandro R and he left. I got in the vehicle to take it for a spin and noticed that it had over 3000 miles and that the car wasn't wiped or vacuumed, some scratches. There was no disclosure about actual odometer before the vehicle was purchase and or after. I contacted the dealership and they acted like it was no big deal and no apology issued. I told them that the contract signed had 16 miles but the actual odometer reading was over 3000 miles so they wanted me to sign a new contract like NOW and pressured to send over additional documents. Upon talking to legal counselor, the contract becomes null and void since the document was altered to show a vehicle with 16 miles and odometer disclosure wasn't presented. Told Alejandro that i'm returning the vehicle and he said that he would pick it up in the morning and i requested a cashiers check at pick up. He said that management needs to inspect the vehicle before i refund can be issued. I said well how come they didn't inspect it before it left their parking lot for customer? No reply and was told to bring the vehicle back ad they would issue me a cashiers check, came over, Reuben said we started the process but leave the car here and come back another time. I said no because i was told the i would get it when i bring the vehicle. Reuben with a smirk on his face says, we started a process but you'll eventually get the a refund and i said then you'll need to add $80 to my refund to cover my fee for cashiers check and for coming here twice. Reuben said i'm not covering anything and i don't care what you said or request. Communication is awful and to this day, i haven't received an acknowledge or an apology from no one because they want to protect themselves from acknowledging any wrong doing. I don't know who runs the show falsifying odometer reading on contract is a felony and after 3rd day of back and forth e-mails, text, calling, haven't received a cashier check and the car hasn't been pick up. Today, i was sent a carfax report but i replied back by saying it doesn't change the fact you doctored odometer reading and pressured me to signing a new contract and refusing to refund the money. Alejandro R offered for me to keep the car but to send additional info and sign a new contract with correct milage. I said, i will only keep the car if the new contract price is $2000 less for milage compensation. If i was the Director i would want to know what is actually going on at my dealership and resolve problems ASAP! More

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I want to personally thank my salesman Alan, management team RJ and Trey and all the way up to ownership for all the blessings and love they provided to me. As a disabled combat veteran (OIF/OEF) , they do team RJ and Trey and all the way up to ownership for all the blessings and love they provided to me. As a disabled combat veteran (OIF/OEF) , they donated all of their extra time and money to help modify my new car to make it handicap accessible. Unlike most dealerships, they didn't quit after the sale was completed but they continued to provide the best care and to make sure I was completely satisfied with my experience. It was one of my best experiences I had with a dealership in such a long time. It's nice to feel loved and valued by Americans such as the Sam Pack Ford family. The entire process that I had with Sam Pack five Star Ford of Carrollton was an outstanding experience. God bless 🇺🇲🇺🇲🙏 More

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He is the very best at what he does and a tremendous asset to the dealership. I would have never been able to achieve financing of the 2017 Honda Pilot for my wife without him with my credit situation. asset to the dealership. I would have never been able to achieve financing of the 2017 Honda Pilot for my wife without him with my credit situation. And he is a proud Ford owner himself! Grateful to him! More

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First class Service from beginning to end No pressure, competitive pricing and very professional. If you are looking for a new car and no hassle give these folks a shot you won’t be disappointed! competitive pricing and very professional. If you are looking for a new car and no hassle give these folks a shot you won’t be disappointed! More

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Best car buying experience I've ever had. My salesman, Oleg Pilipovski showed me exactly what I wanted to see and the finance manager, Micharl Pisarik gave me all of my options with no pressure. The GM, T Oleg Pilipovski showed me exactly what I wanted to see and the finance manager, Micharl Pisarik gave me all of my options with no pressure. The GM, Trey Russell came out before during and after to make sure everything was good. Absolutely no buyers remorse. More

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Service of Exellence! I am a repeat customer. The service, attention to detail, and professionalism of this dealership cannot be expressed! From the moment I entered the de I am a repeat customer. The service, attention to detail, and professionalism of this dealership cannot be expressed! From the moment I entered the dealership, I was treated with respect. More

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Trey Russell the GM and salesman Jared were very professional and pleasant to deal with. It was our most pleasant truck buying experience. That is the only lace we will shop in the future. professional and pleasant to deal with. It was our most pleasant truck buying experience. That is the only lace we will shop in the future. More

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Alan Reynolds and Trey Russell are the guys to talk to the at Sam Pack 5 Star Ford. My trade in was generous, the discount was generous and they’ll spend all day with you. Every dealership I’ve been to kn the at Sam Pack 5 Star Ford. My trade in was generous, the discount was generous and they’ll spend all day with you. Every dealership I’ve been to knows how to train their sales-people how to sell but not all of them train their staff to be people-people. I won’t go to another dealership and I’ve been a Chevy man since I was 16. Get Alan or Trey on the phone. Top notch fellas! More

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