Trey Russell | Page 4

First class Service from beginning to end No pressure, competitive pricing and very professional. If you are looking for a new car and no hassle give these folks a shot you won’t be disappointed! competitive pricing and very professional. If you are looking for a new car and no hassle give these folks a shot you won’t be disappointed! More

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Best car buying experience I've ever had. My salesman, Oleg Pilipovski showed me exactly what I wanted to see and the finance manager, Micharl Pisarik gave me all of my options with no pressure. The GM, T Oleg Pilipovski showed me exactly what I wanted to see and the finance manager, Micharl Pisarik gave me all of my options with no pressure. The GM, Trey Russell came out before during and after to make sure everything was good. Absolutely no buyers remorse. More

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Service of Exellence! I am a repeat customer. The service, attention to detail, and professionalism of this dealership cannot be expressed! From the moment I entered the de I am a repeat customer. The service, attention to detail, and professionalism of this dealership cannot be expressed! From the moment I entered the dealership, I was treated with respect. More

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Trey Russell the GM and salesman Jared were very professional and pleasant to deal with. It was our most pleasant truck buying experience. That is the only lace we will shop in the future. professional and pleasant to deal with. It was our most pleasant truck buying experience. That is the only lace we will shop in the future. More

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Alan Reynolds and Trey Russell are the guys to talk to the at Sam Pack 5 Star Ford. My trade in was generous, the discount was generous and they’ll spend all day with you. Every dealership I’ve been to kn the at Sam Pack 5 Star Ford. My trade in was generous, the discount was generous and they’ll spend all day with you. Every dealership I’ve been to knows how to train their sales-people how to sell but not all of them train their staff to be people-people. I won’t go to another dealership and I’ve been a Chevy man since I was 16. Get Alan or Trey on the phone. Top notch fellas! More

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I CAN’T BELIEVE....IT HAPPENED AGAIN!!I bought a 2018 I CAN’T BELIEVE....IT HAPPENED AGAIN!! I bought a 2018 Platinum Black Expedition almost 2 years ago and not only had a GREAT EXPERIENCE buying, I’ve I CAN’T BELIEVE....IT HAPPENED AGAIN!! I bought a 2018 Platinum Black Expedition almost 2 years ago and not only had a GREAT EXPERIENCE buying, I’ve been bringing my Expedition for service and working Oscar Oscar Jaramillo and he’s great!! Always makes me feel like I’m the only customer he has s as nd always shoots me straight! I live in McKinney and pass 4 dealerships on my way to Carrollton! Well, I couldn’t pass up the opportunity of the zero percent financing and the other incentives and I knew exactly what vehicle I wanted since my ‘18 Expedition made me like Fords over my past Suburbans and Toyota Sequoia, I went right back to the best Ford dealer in DFW and talked to Reuben Krause who hooked me up with David Baldovin! Once again, I had an amazing experience and couldn’t be happier! When you have a great and unusual experience, you can start thinking that maybe that would never happen again! Found out it must happen all the time because I’m two for two at Sam Pack Ford in Carrollton!! They’ve made me a customer for life!! Oh and I got a white 2020 King Ranch Expedition and already am enjoying this edition!! Trey Russell the GM even came down and welcomed us back! For the record...Michael was great in finance too!! He was the icing on the cake!! Thank you Mr. Pack for making the car buying experience a great one and not the Dreaded...BIG GAME playing car experience so many other dealers seem to enjoy! Thank you David and Reuben...you guys are GREAT!!! One last thing...David even came up on his day off to help us with our purchase and he had a great attitude too!! Larry and Grace More

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David & Reuben were great! Many thanks to both David & Reuben who worked with me today on my purchase of a 2020 Ford Escape. This was our sixth purchase at Five Star in Carrollt Many thanks to both David & Reuben who worked with me today on my purchase of a 2020 Ford Escape. This was our sixth purchase at Five Star in Carrollton. I'm sure it won't be our last. Amazing people, amazing service, amazing cars! More

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It all started with a great recommendation from Megan Ramberg, who put me in touch with RJ. RJ threw the sweet alley oop to Jared and it was like watching D Wade throw that famous lob to Lebron. I am for Ramberg, who put me in touch with RJ. RJ threw the sweet alley oop to Jared and it was like watching D Wade throw that famous lob to Lebron. I am forever thankful for my guys! The service was top tier, they went above and beyond to make a dream come true! This cowboy finally got his dream pickup truck! To say I am thankful would be an understatement. Hats off to the whole staff especially Alex, her energy is unmatched and a super special thank you to the GM Trey. If you are the person that reads reviews before you go to a dealership, trust me when I say it.. "The Five Star in Carrollton is the only place you should be getting a Ford from!" That was not a paid advertisement. They make things happen and the service is amazing! More

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Encore Experience was Awesome Just Like My First Purchase I previously leased a 2017 Mustang from this dealership and was so pleased with my initial experience that I went back to them for an encore performan I previously leased a 2017 Mustang from this dealership and was so pleased with my initial experience that I went back to them for an encore performance. The result was an awesome experience from a Sales Management perspective with Trey Russell and R.J. Rebolloso actively supporting my Sales Consultant David Baldovin. They all worked flawlessly to make my transition to a new 2020 Ford Escape and I greatly appreciated the team effort that exceeded my expectations. More

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Service and New sale I took my Truck in to have the three required recalls performed and ended up have to go back three separate times to get the issues that the service t I took my Truck in to have the three required recalls performed and ended up have to go back three separate times to get the issues that the service team created fixed. After the recalls were completed. I was give my truck back with a broken passenger window button and a door that would not shut completely. Both issues were because of poor handling and care when fixing the recalls. Ken in service was probably the only positive part of my experience. After my initial visit to fix the recalls, I was contacted by a sales rep about trading in/purchasing another vehicle. I was happy with my truck but figured it couldn't hurt. After weeks of getting the run around from multiple sales members and over promising and under delivering, I missed out on the truck I wanted. It took me reaching out on multiple occasions to even get a response. On top of that, I told the sales reps what I wanted my payments to be and they still wasted my time with vehicles that were 20k+ outside of what I was looking for. I would not recommend this dealership. It is a black eye on the ford name. More

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