Troy Brickner
Troy Brickner at Southern Team Hyundai Nissan Subaru Volkswagen

Troy Brickner

Used Car Service writer

Southern Team Hyundai Nissan Subaru Volkswagen

6520 Peters Creek Rd
Roanoke, VA 24019

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4.8
348 Reviews
4.8

348 Reviews

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348 Reviews of Troy Brickner

March 17, 2026

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Employee Rating

It was excellent service; everyone was very friendly, and the care and service were very good. More

by guillermo1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 10, 2026

Dealership Rating
Employee Rating

Troy is always friendly and professional. He makes the process easy and keeps me updated throughout the service. The team works efficiently and is very accommodating. Great experience every t More

by GLOVERDELQUANNYA
Recommend Dealer
Yes

Other Employees Tagged: Troy Brickner

Mar 11, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 10, 2026

Dealership Rating
Employee Rating

So far so good. Haven't had any real dealings other than oil changes. When we do I'll be better equipped to answer. More

by lrfitzg
Recommend Dealer
Yes

Other Employees Tagged: Troy Brickner

Mar 11, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 09, 2026

Dealership Rating
Employee Rating

Troy was extremely helpful and kept me informed through the whole process Three more words More

by nathan67
Recommend Dealer
Yes

Other Employees Tagged: Troy Brickner

March 06, 2026

Dealership Rating
Employee Rating

The service department is the worst I've ever encountered. I literally had to argue that I had a recall multiple times just to get scheduled way over a month out. For an airbag issue, this is More

by MARKDIFFERENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Baker, Mike White, Maria Durham, Danielle Starkey, Melissa Sigmon- SUBARU, Sam Williams, Alyse Allen, Megan Gartmann, Jennifer Tucker , I can't recall the large number of staff I was in contact with. It was several!

Mar 11, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVRAHY@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 04, 2026

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Employee Rating

Kind, considerate, helpful folks. I've always found the members of their team to be very professional. More

by dan.patrick.hickey
Recommend Dealer
Yes

Other Employees Tagged: Troy Brickner

February 28, 2026

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Employee Rating

Moves fast and doesn't take long for service Easy to talk to when it comes to service and vary helpful More

by dolo4886
Recommend Dealer
Yes

Other Employees Tagged: Troy Brickner

February 25, 2026

Dealership Rating
Employee Rating

Everyone was courteous, professional, efficient on time and accommodating. The facility is very accommodating and comfortable. More

by SWILLIS5219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 24, 2026

Dealership Rating
Employee Rating

Brought our Nissan Altima for an oil leak. They were quick in diagnosing the issue and kept me informed throughout the process. Great service center. More

by Duncanalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike White

February 23, 2026

Dealership Rating
Employee Rating

Takes the time to explain details. Willing to listen to a customer before just come out talking. Also a great person overall More

by dolo4886
Recommend Dealer
Yes

Other Employees Tagged: Troy Brickner

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