Victor Reynoso | Page 2

Worst dealership ever. They ruined my engine and always did the least amount of work possible never fix the problem. Did major work three times and never fix the problem. Now after eight years they final did the least amount of work possible never fix the problem. Did major work three times and never fix the problem. Now after eight years they finally replace the engine light they should have in the first place. The problem is the same as always before it went the cheapest way possible. They put a used engine in and I’m sure it’s the cheapest one they could get. It has corrosion on the outside like it’s been exposed to salt water. I can only hope that it has not been in a flood. More

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Victor is friendly and helpful. The dome light issue, though is not resolved. I have been brining my truck in for service for the better part of 15 years and with a couple of exceptions, the service has though is not resolved. I have been brining my truck in for service for the better part of 15 years and with a couple of exceptions, the service has been great. More

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My service tech Victor’s knowledge and courtesy for over 15 yrs Is well worth the drive from Natomas. He is thorough, explains what is needed in common terms, I can understand..he should be Given an opport 15 yrs Is well worth the drive from Natomas. He is thorough, explains what is needed in common terms, I can understand..he should be Given an opportunity to supervise n train staff..victor compliments Elk Grove Toyota staff..Carl Davis 2001 4 Runner.. More

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Great service Took our Prius in for its 35k service. As we’ve come to expect from Elk Gove Toyota, the customer service was excellent. We are a repeat customer and Took our Prius in for its 35k service. As we’ve come to expect from Elk Gove Toyota, the customer service was excellent. We are a repeat customer and when it’s time to upgrade vehicles again we will no doubt choose Elk Grove Toyota as our dealer again. More

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Great service they treat as you are family!! Very accommodating. They are great people. They listen to what you need and prices reasonable. The service are done in timely manner. accommodating. They are great people. They listen to what you need and prices reasonable. The service are done in timely manner. More

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Great service, courteous, and prompt. Like the communication tools via email, text, or phone. You can get updates on your car being serviced. With the current pandemic, they take the time to make communication tools via email, text, or phone. You can get updates on your car being serviced. With the current pandemic, they take the time to make sure your steering wheel, chair, and stick/auto shift handle are covered with protection for peace of mind. Of course, like the free car wash. More

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Overall very satisfied. We have been customers at Toyota for about 20 yrs.We have always been treated with respect and with good courtesy. We have two very minor complaint We have been customers at Toyota for about 20 yrs.We have always been treated with respect and with good courtesy. We have two very minor complaints:At one time a dollar was taken from the car console.We did not mention it due to the unimportance.On our last service on22April2020,we discovered that a styluss was missing.I hope I spelled the item correct.It is a pen/pencil like item to change the radio selections without having to leave fingerprints.We do not recall the cost of the item.The dollar and cost of the item is irelevant.What items will be missing next time?We are sure it is the oversight of a single employee.Thoughts of that employee shoud be:How does his actions reflect on the Dealership and other personell.Thyank You,Pedro and Antonia Duran More

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Elk Grove Toyota has such a good service department. From the person who greets you in line, to the one who writes up your order, to the mechanics, to the the parts department, to the cashier service is thei the person who greets you in line, to the one who writes up your order, to the mechanics, to the the parts department, to the cashier service is their first priority. They service ad/or repair my car with accuracy and efficiency every time I use their facility. The staff is very courteous courteous, and the waiting areas are super comfortable. What more can I say? Buy from Elk Grove Toyota, and have your vehicle serviced there. More

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Took my Prius for an oil change, went to pay and learned they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filte they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filters which supposedly they did, but I do not know for sure. Now I do not know if those were mine or someone else's. I'll not use them for a long time if ever More

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Staff helpful and explained work to be done and provided free rental since repairs took longer. Will definitely take my car back to dealer again free rental since repairs took longer. Will definitely take my car back to dealer again More

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