Vik Patel | Page 8

Alap and Vik were very helpful. Had my vehicle in and out of service within time frame given. Highly recommend this dealership for all service! ⭐️⭐️⭐️⭐️⭐️ out of service within time frame given. Highly recommend this dealership for all service! ⭐️⭐️⭐️⭐️⭐️ More

by Pannarale Verified Customer Verified Customer

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Cancel all my appointments, I hate Toyota. Keep my appointments canceled or I'll continue with your bad reviews. Leave me alone. That is all appointments canceled or I'll continue with your bad reviews. Leave me alone. That is all More

by SHADOW140 Verified Customer Verified Customer

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Timely and efficient service. The representative was friendly and professional. The work was done in a timely manner and was completed to my satisfaction. I would recommend to others. friendly and professional. The work was done in a timely manner and was completed to my satisfaction. I would recommend to others. More

by GMLETAVAY Verified Customer Verified Customer

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Great service completed in a timely way. Answered all of my questions, and kept me updated with the work being done! Great people to work with my questions, and kept me updated with the work being done! Great people to work with More

by TCB12470 Verified Customer Verified Customer

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Fast service, i did not wait to long for my vehicle to be serviced. They were able to provide a great body shop for me to fix my truck. serviced. They were able to provide a great body shop for me to fix my truck. More

by MATINEZ.JOSE50 Verified Customer Verified Customer

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I really love this dealership and service department. I have purchased three Land Cruises from them through the years and never have taken them anywhere else for service. My last service appointment was n have purchased three Land Cruises from them through the years and never have taken them anywhere else for service. My last service appointment was not a good experience at all because of the service advisor (K.T) but I will not let one bad experience change my impression of the entire dealership. I hate it when people (K.T.) act put-out or stupid when asked to just do their jobs. So sorry that it upsets you having to get off your stool for a moment and help me. I asked K.T. to complete the service log page in my Toyota book and he actually looked at me then down at the book and back at me and asked, “What do you want me to do?” I thought this guy is kidding. My initial thought was to ask him if he was 1. Lazy, 2. Stupid, 3. Ignorant, or 4. A combination of 1, 2, and 3. But I took the high road and said well just complete the log page with the date, mileage, and check box of the service performed; just like the 20 previous log pages were completed by your coworkers through the years. (By the way, in over 20 years, no one from Oakbrook Toyota ever responded in such a way to me.) In response to that K.T. turned to his computer and said to give him a few minutes as he had things to enter. What a bad attitude. I said it was no problem and take your time. After five minutes of making me wait he scribbled the date and mileage on the page but did not mark the checkboxes. What a great employee this guy is, right? In my opinion he might be the one bad apple at a great organization. The total opposite of Nate, Leon, and John, who are absolutely terrific guys. I wish Vic all the luck in the world having to manage K.T. You got your work cut out for you Vic. More

by The Big Land Cruiser Verified Customer Verified Customer

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My wife waited for a long time and stated after diagnosing the issue with car They started working on the car after 1.5 hrs Also in other Toyota as the one in Naperville where I originally boug diagnosing the issue with car They started working on the car after 1.5 hrs Also in other Toyota as the one in Naperville where I originally bought the car they wash the car following any service Twice now the car wasn’t washed Lastly the cost for labor was $250 for $79.95 Parts I always bring my car for service there cause I live in Oak Brook But my next service will be in another Toyota dealer More

by KINGHORES Verified Customer Verified Customer

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Mario kept me informed if everything that was being done, how long it would take and what it would cost. The work was done in less time than expected. The waiting area is comfortable and clean. It was a plea how long it would take and what it would cost. The work was done in less time than expected. The waiting area is comfortable and clean. It was a pleasant experience and my car runs like a top More

by APMANOUEL Verified Customer Verified Customer

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I was in 3 times this month. Again the service center is great at your dealership. I rated everyone top even though I only worked with 2 this month, because over the years servicing my 3 cars I have worke great at your dealership. I rated everyone top even though I only worked with 2 this month, because over the years servicing my 3 cars I have worked with all of them at one time or another. More

by barbaraschweihs Verified Customer Verified Customer

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Great Service & courteous service Staff.Vik Patel & his Great Service & courteous service Staff. Vik Patel & his staff very friendly ,I have been customer for last 15 years, servicing is done right in tim Great Service & courteous service Staff. Vik Patel & his staff very friendly ,I have been customer for last 15 years, servicing is done right in time no unnecessary waiting Thanks. More

by cenfil Verified Customer Verified Customer

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