Vladimir Keslin

My 2026 GX was returned to me after the first service without any fuel and 30 miles added to my vehicle without any explanation. I followed up with management and completely ignored, despite filing a co without any fuel and 30 miles added to my vehicle without any explanation. I followed up with management and completely ignored, despite filing a complaint with Lexus Brand Engagement Center. They offered me $400 service credit which was a take it or leave it offer. In the absence of a clear explanation from Lexus of North Miami, I must assume that someone took the car for a joy ride or used it for Lexus business. Very disappointing experience. More

by WaltGX Verified Customer Verified Customer

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I would like to express my sincere gratitude to Anna Kaloshina, Finance Manager, and Denis Shadrin for their outstanding professionalism and exceptional service. They helped my husband and me purchas Kaloshina, Finance Manager, and Denis Shadrin for their outstanding professionalism and exceptional service. They helped my husband and me purchase a wonderful car, and they made the entire process smooth, easy, and stress-free. They were always available to answer our questions, explained everything clearly, and worked hard to find us the best financing option. Thank you, Anna and Denis, for your dedication, honesty, and excellent customer service. We are absolutely thrilled with our new car and truly appreciate everything you did for us. We highly recommend working with them to anyone looking for a great car-buying experience! More

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Great atmosphere, great team, great finance leader Alex, and Kristina was a great sales person and Kristina was a great sales person More

by RALTER55 Verified Customer Verified Customer

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Good service everything was done on time friendly atmosphere definitely get back. Will suggest my friends do the same. atmosphere definitely get back. Will suggest my friends do the same. More

by MICHAELVEKSLER Verified Customer Verified Customer

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BEWARE OF THIS DEALERSHIP. ... No need for me to write my opinion and experience as all you need to do is go read all the existing bad reviews this dealership has which have alr ... No need for me to write my opinion and experience as all you need to do is go read all the existing bad reviews this dealership has which have already been posted. You will see many of us have been treated poorly and most importantly, Lexus of North Miami doesn't even have the decency to say "SORRY". Clearly the Founder Craig Zinn, his GM Tony Stampone and sales manager Vlademir Kesling know the reputation their dealership has just from the vast amount of negative posts they have received. If they aren't aware then I understand the behavior of the employees representing them. More

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They were Friendly professional and caring to your individual needs. Their Attention to details were amazing individual needs. Their Attention to details were amazing More

by cdeleonardis Verified Customer Verified Customer

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Do Your Self a Favour And Do Not Do Business With This Lexus Dealership . I am Beyond Upset By The Disrespect We received From The Manager Sean Kamal (The Bully) With His General Manager Vladimir Keslin C Lexus Dealership . I am Beyond Upset By The Disrespect We received From The Manager Sean Kamal (The Bully) With His General Manager Vladimir Keslin Condoning His Behavior . Feel Free To Check My Husband's Review ( Karim Abbas ) It Has All The Details. We're Grateful We Decided Not To Purchase From There . I Can't Believe That Those Two Careless Individuals Vladimir Keslin , Sean Kamal Running a Multi-Million-Dollar Business Treat Thier Clients with Disrespect . It Makes Me Wounder How They Treat Thier Employees. I Plan to Reach Out To The Founder And The Ceo They list On Thier Website To Inform Them How Thier Clients Are Being Mistreated And Disrespected Under GM Vladimir Keslin Knowlege and Acceptance . I Already Filled A Compliant With The Better Business Bureau And Toyota corporation (Lexus) . Also My Legal Team Is Exploring Possibility Of Filling Compliant With The State Attorney's office Because The Way Payment Was Quoted To My Husband Included Gap Coverage With out Him Asking For It ( Payment Packing ) . Payment Packing Can Rang Between Questionably Unethical To Downright Illegal ; Dealership Should Quote Payments Transparently With Out Including Any Coverage . Additionally We Were Quoted Interest Rate 8.99% @72 Month Term Even Though Toyota (Lexus) Finance Approved Us @6.99% For 72 Month Term. They Have This Customer Relation Manager Brittany Claiming They Thrive On Respect and professionalism -What A Joke. I Will Make Sure This Matter Escalates To Ownership And The Proper Authorities To Prevent This From Happening To Other Clients .Terrible Experience All Stemming From A Phone Call With This Awful Manager Sean Kamal . In My Opinion He Is Not Fit To Fill His Position As A Manager . Shady Shady Dealership . Stay Away . FYI EveryTHing I Mentioned Above Is Documented . More

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Stay away , horrible experience, tried to buy my wife $74000 Lexus GX , put $5000 refundable deposit based on what I was told on 01/11/2025 , delivery was supposed to be before end of January , never hap $74000 Lexus GX , put $5000 refundable deposit based on what I was told on 01/11/2025 , delivery was supposed to be before end of January , never happened, so I took my business elsewhere, told salesman it’s no go , he said no refund on deposit because vehicle was reserved for me , non sense, so I dispute it with my American Express card company , received a call this morning from incompetent, vulgar, disrespectful , low life general sales manager Sean kamal , trying to push the sale on me , hang up on me , so I called back the general manager Vladimir keslin told him about his unprofessional, disrespectful staff he has in place , his response was he can’t do anything about it ( one of those empty suits , useless ) , I am reporting dealership to bbb and Lexus corporation about their deceptive unprofessional sales tactics, also ownership needs strongly reevaluate the leadership they currently have in place due to incompetence, carelessness and utter disregards for their clients , Rubbish. More

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Got 2025 Lexus GX 550. Perfect car! Good price! Best service, fast, friendly Will recommend Perfect car! Good price! Best service, fast, friendly Will recommend More

by alex.damaratski Verified Customer Verified Customer

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My service is excellent as always. I remain totally satisfied with work, the professionalism, the contact regarding any issues and the concern. Thank you for being an organization th I remain totally satisfied with work, the professionalism, the contact regarding any issues and the concern. Thank you for being an organization the caters to your customers. More

by BEVPKING Verified Customer Verified Customer

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