Wes Herlong | Page 2

Jackie is fantastic, made the car buying experience smooth. Her and the dealership worked after hours to assist me, and I would rate their customer service and the buying experience as a 5/5. smooth. Her and the dealership worked after hours to assist me, and I would rate their customer service and the buying experience as a 5/5. More

Report | Print

We had a terrible experience with this dealership. We trusted them to keep their word and have been sorely disappointed. I only post this so no one else will have to go through what we have. Long s We trusted them to keep their word and have been sorely disappointed. I only post this so no one else will have to go through what we have. Long story short, we bought a defective car from them that they swore up and down was thoroughly checked out, and we had to pay to have it towed the last 180 miles home. The owner of the dealership, Wes, told us over the phone and via text they would make it right by reimbursing us the money for the tow and getting a replacement differential. Time went by with increasingly less contact until, here we are, 4 MONTHS later at time of review and a car we can't use that we paid $15,500 for. Long story in full: My husband and I bought a used vehicle for CASH from Herlong Ford on August 9th, 2022. We drove up to purchase it as it was the only car of it's type in the southern united states. My husband had been in touch with the salesman, TJ, all week about the car. We had to drive up to my grandmother's funeral in Il and decided on the way home we would go by Herlong and get the car. We arrived late and got ourselves a hotel room for us and our 2 toddlers. Next morning my husband went over to test drive the car. He decides he likes it, we hand them the cash, and start to drive the 250 miles home. We made it 20 miles and the car died while idling at a gas station. They came and picked it up and took it back. We wound up having to get a hotel room for a second night while they "fixed" the problem. I should say now, my husband was a mechanic at a dealership 10ish years ago and has worked on his cars all his life. He knows cars. When they returned the car to us they said it was a loose shifter cable and sent us on our way. My husband had noted a noise that sounded like it was coming from the front differential and asked them to check all fluids as we had a long drive ahead of us, they assured us all had been topped off and checked. The car shut off at a gas station 180 miles from our house. We paid $1,100 out of pocket for the tow to get home. Wes, the owner of the dealership, assured us that he would do what it took to make it right. He would reimburse us the amount of the tow after what our insurance covered (which turned out to be $100 and he was sent the paperwork from our insurance less than 2 weeks later). When we were finally home my husband discovered the issue with the car shutting off (the fuse housing was bad) and we replaced it at our own cost of $230. THEN my husband discovered the blown front differential. He xxxx near sheared the bolt off the differential housing to check the fluid, which we realized had never been checked as the bolt was rusted on, and he discovered a bone dry reservoir filled with metal shavings. Clearly they had not checked the fluids as we'd beed assured they had when we bought it. We called Wes and TJ, again. Wes told my husband to find a replacement and get him the quote so he could order it. Over the next 2-3 weeks my husband worked tirelessly to call every manufacturer and any junk lots he can find looking for a differential. My husband did find a rebuilt one for $1200 + $400 core + shipping. When he finally locates it and sent the info we began the 2 month long game of "Will he answer this week?". My husband would call the dealership, Wes directly, and TJ directly every day only to get voicemails or ignored. We would get a call back about once every 2 weeks. And each of those times Wes would claim he didn't have enough info or the quote to order. We haven't been responded to in 3 weeks now. We have a car we cannot drive that we paid $15,500 in CASH for that we now have to invest another $3000 into to make it road worthy. This has been our experience with Herlong Ford. They are cheats and utterly dishonorable. STAY AWAY! More

Report | Print

I WANT TO GIVE THEM A 0 STAR. Extremely upset with this stealership. I buy a 2013 gt500 for site unseen. Already had the check in hand before I even got the car. When I was suppos Extremely upset with this stealership. I buy a 2013 gt500 for site unseen. Already had the check in hand before I even got the car. When I was supposed to pock the car up they said it needed a clutch. When I got the car wouldn't let me drive it. Drove the car 250 miles had to pull transmission. Had to replace the clutch because I thought that is what was pinging. Now upon further investigation I find a broken piston. I know what they are going to say is that it's my fault but I can assure that I am not hard on the car. Now I'm probably going to have to pay big money to rebuild the motor. I feel like if they would have done the full inspection or certifying the car was 100% then they knew the motor was hurt. One would think the safest place or person to buy from would have been a dealership. This car has been nothing but trouble from the start. #herlongford More

Report | Print

Eli great, disclosure of things wrong beside the minor dings and dangs. But Eli good dings and dangs. But Eli good More

by thatch56 Verified Customer Verified Customer

Report | Print

Good place to do business easy to deal with. i was in and out in a couple of hrs with a new vehicle and the DMV all taken care of sales guy easy to deal with very interested in what I wanted to a i was in and out in a couple of hrs with a new vehicle and the DMV all taken care of sales guy easy to deal with very interested in what I wanted to accomplish More

by WINDYRIDGE.SC Verified Customer Verified Customer

Report | Print

Best dealershipship In sc hands down and the salesman tj is the best at his job is the best at his job More

by TREZZWILLIAMS56 Verified Customer Verified Customer

Report | Print

Great customer care and attention to detail. Very attentive to customer satisfaction. Goes above and beyond to be sure customers are completely satisfied Very attentive to customer satisfaction. Goes above and beyond to be sure customers are completely satisfied More

by TIMHODGES301 Verified Customer Verified Customer

Report | Print

Excellent customer relationship. Experienced, friendly and very knowledgeable of vehicles and inventory. Helpful with all aspects of sales transaction. Excellent sales experience wi Experienced, friendly and very knowledgeable of vehicles and inventory. Helpful with all aspects of sales transaction. Excellent sales experience with Wess Herlong! More

by baddy43 Verified Customer Verified Customer

Report | Print

Everyone was so nice & helpful. Price was fair and staff were very knowlegable. I would definitely recommend this dealership to friends and family. Price was fair and staff were very knowlegable. I would definitely recommend this dealership to friends and family. More

by BILLYDARLENE Verified Customer Verified Customer

Report | Print

Great customer service from the team at herlong ford. I would hightly recommend them to anyone. I would hightly recommend them to anyone. More

by DWLEONA Verified Customer Verified Customer

Report | Print