William Fanning
William Fanning at Master Buick GMC

William Fanning | Page 6

Customer Assistance

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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5.0
88 Reviews
5.0

88 Reviews

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88 Reviews of William Fanning

January 26, 2019

Dealership Rating
Employee Rating

Great Service in timely manner. Work done correctly staff courteous and listens to what customer needs. Friendly and polite. Delivery with a smile Sati More

by RKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2019

Master Buick GMC responded

Thank you for stopping by to leave this incredible review. We strive to keep our guests satisfied and I’m very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 20, 2018

Dealership Rating
Employee Rating

Friendly staff, timely completion Staff Knew what I wanted and completed in a timely fashion. Always welcoming and understanding to my needs. Nice and very considerate every time I com More

by cover6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle, Charles Williams

Dec 20, 2018

Master Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 07, 2018

Dealership Rating

Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca More

by DowdTimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Charles Williams, Steve MacDonald, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, Not sure who we worked with, but it was terrible.

Dec 08, 2018

Master Buick GMC responded

I am extremely sorry for our miscommunication between departments. While I'd love to say we are perfect, we do make mistakes. I understand how you could lose confidence in us, but I assure you, this is a paperwork and miscommunication issue and not a performance issue. If you are still having issues with your back up camera, we would love to be able to make it right with you. We value your business and appreciate your honest review and will certainly work on how this happened. Kathy Hensley Master Buick GMC

December 06, 2018

Dealership Rating
Employee Rating

Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten More

by Jam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle, Charles Williams, Steve MacDonald, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, David Truitt

Dec 07, 2018

Master Buick GMC responded

Jam, thank you for the excellent review and we're glad to hear that you receive great service time and time again. We appreciate your business and we look forward to seeing you again on your next visit! Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 04, 2018

Dealership Rating
Employee Rating

Always top notch Charles Williams always gets me checked in fast. Very nice, always treated with respect. Car is always done on time and completed the right way each More

by MJONES39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams , Teddy Roberts

Dec 04, 2018

Master Buick GMC responded

We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Master Buick GMC. Come back and see us any time! Take care! Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

November 29, 2018

Dealership Rating
Employee Rating

Maintenance/ oil change, etc. Friendly, good service!! Parts if needed available. Location on Washington Road is very convenient for customers. Employees very helpful with upcoming More

by BNEWMAN3203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Nov 30, 2018

Master Buick GMC responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Master Buick GMC Augusta special. Reviews like yours help us to make sure that we're meeting the needs of our customers and I’m glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

November 12, 2018

Dealership Rating
Employee Rating

Excellent Service Department I appreciate the time that the service department takes to thoroughly make the proper diagnoses, explain their recommendations and then follow-up thei More

by mdefoor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kathy Hensley, David Truitt

Nov 13, 2018

Master Buick GMC responded

Thank you so much for choosing us as your “home” dealership! Please let us know if there is anything we can do to help you! We are always available to answer any questions or concerns! Welcome home to Master!!! Kathy Hensley Master Buick GMC (706)922-5213

November 02, 2018

Dealership Rating
Employee Rating

Excellent We love master Buick gmc. Friendly staff and wonderful customer service. We only buy from them. Very easy to work with. We will buy again from the More

by DONNASGIBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer , Gene Baxley, Keith Stone, David Truitt

Nov 05, 2018

Master Buick GMC responded

Hi Donna, thank you so much for your excellent review. As a team, we are committed to quality customer service and we’re happy that our team was able to show you that. Thank you for your commitment and we hope to see you soon. Best regards, The Master Buick GMC Team

October 27, 2018

Dealership Rating
Employee Rating

Great experience Charles took great care of me. I Was having the work done on my lunch hour And he had me in and out very fast More

by Lydianewsome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Oct 28, 2018

Master Buick GMC responded

We are so pleased that you were able to get in and out in a timely fashion! We do value our customers’ time and are pleased your visit went well!! Thank you for you business! If we can do anything for you, don’t hesitate to call on us! Kathy Hensley Master Buick GMC

October 25, 2018

Dealership Rating
Employee Rating

Service department was extremely professional and courteous. The department handled all my needs in a timely manner as well and a follow up with the service. More

by MCPETTITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 25, 2018

Master Buick GMC responded

Thank you for your 5 star rating! We are very passionate about making our customes’ every experience great and we are thrilled yours was no exception! Please let us know if we can do anything for you in the future! Kathy Hensley Master Buick GMC

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