William Fanning
William Fanning at Master Buick GMC

William Fanning | Page 6

Customer Assistance

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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72 Reviews
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72 Reviews

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72 Reviews of William Fanning

September 26, 2018

Dealership Rating
Employee Rating

Excellent Saturday service took a bit long, but the service team were exceptionally nice and professional. The waiting room was comfortable and the coffee avai More

by Klack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Sep 27, 2018

Master Buick GMC responded

Thank you for the kind words and review! I am happy that the waiting area was to your liking and that everyone treated you exceptionally. Please come back and see us again if you need any assistance in the future! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 31, 2018

Dealership Rating
Employee Rating

Very professional! Great experience always. Master Buick GMC has been servicing my cars for years. Its always nice to see a friendly face with a honest update. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie

Nov 27, 2018

Master Buick GMC responded

Steve, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 16, 2018

Dealership Rating
Employee Rating

100000 Mile Checkup Great service department. Based on other auto service center, the overall cost are price. Good transportation to/from service center. Everything discu More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Aug 18, 2018

Master Buick GMC responded

Thank you for taking the time to give us this great review! We do try very hard to be competitive with other service departments in the area! We look forward to serving you in the future and thank you for your business! Kathy Hensley, Owner

August 16, 2018

Dealership Rating
Employee Rating

They were friendly and completed the service on time. Charles was very nice when he checked me in for service. I only had to wait an hour for my service to be completed. William was friendly and helpful w More

by Bev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Aug 17, 2018

Master Buick GMC responded

Thank you for your review! We appreciate your business! Kathy Hensley, Owner

August 14, 2018

Dealership Rating
Employee Rating

Wonderful experience Stopped by without an appointment. David checked and right away knew what was wrong with my vehicle and immediately sent it to be repaired. Didn't hav More

by GMCTerrain2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Aug 26, 2018

Master Buick GMC responded

We are thrilled our Service Team was able to quickly and efficiently get you back on the road! We appreciate your kind words and your business! We look forward to seeing you again! Kathy Hensley, Owner

August 14, 2018

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Employee Rating

GMC Terrain TSB Service adviser was excellent and went out of his way to repair my vehicle in a prompt manner. I look forward to bringing my vehicle here again for se More

by gmcuser123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Aug 16, 2018

Master Buick GMC responded

Thank you! We look forward to seeing you! We appreciate your business! Kathy Hensley, Owner

August 13, 2018

Dealership Rating
Employee Rating

Very friendly and timely service We enjoy having our vehicles serviced by Master Buick. The customer service and integrity of the staff keep us coming back. That is why we keep coming More

by DANARAMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Nov 27, 2018

Master Buick GMC responded

We appreciate your kind words about our service team. Thank you for choosing Master Buick GMC for your vehicle needs. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 13, 2018

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Employee Rating

Service Department I took my son's GMC truck in to Master for a couple of small issues and met with my service advisor, Brad Gillespie. I did not have a scheduled appoi More

by popsicle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie

Nov 27, 2018

Master Buick GMC responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Master Buick GMC and we look forward to your continued business! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 12, 2018

Dealership Rating
Employee Rating

Always get great service. William Fanning is an excellent service manager who gets you the service you need and when you want it. Charles is a great service advisor who always More

by m&mrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Nov 27, 2018

Master Buick GMC responded

Thanks for your awesome review! I'm very happy to hear that William and Charles were of such great help to you. They take pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 11, 2018

Dealership Rating
Employee Rating

Great customer service! We Came in for an oil change, great service as always. Gmc is the only place I go to service my 2017 Denali. Thanks guys! More

by Melcoles508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Aug 13, 2018

Master Buick GMC responded

Thank you so much for taking the time to give us this great review! We are grateful for your business! Kathy Hensley, Owner

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