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Yvonne Russell
Yvonne Russell at Jackson Acura

Yvonne Russell | Page 43

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.8
1,868 Reviews
4.8

1,868 Reviews

Write a Review

Industry Experience

28 yrs, 10 mos

Specialties & Trainings

B.A. Business Leadership

1868 Reviews of Yvonne Russell

September 27, 2023

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Employee Rating

I came in to have my Acura MDX checked out as I was having some issues, Yvonne Russell was great! She made sure to explain everything to me clearly & anwsered all my questions/concerns. I would absolut More

by mckenzielang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2023

Jackson Acura responded

Thank you for taking the time to leave your feedback-- We're glad Yvonne and our team were able to help, and we look forward to seeing you again!

September 14, 2023

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Employee Rating

The service department at Jackson Acura is very good. Yvonne Russell is knowledgeable and professional! More

by dsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2023

Jackson Acura responded

Thank you for the kind words about Yvonne and the rest of our service department! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 12, 2023

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Employee Rating

Thanks for all you do. Yvonne has always made sure I get the right service at the right time for my vehicle. More

by sherwinboyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2023

Jackson Acura responded

Thank you for choosing Jackson Acura; we truly value your feedback and business. We're glad Yvonne and our team have continued to serve you well! Please don't hesitate to reach out if you need anything else-- We look forward to seeing you back again in the future!

September 11, 2023

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Employee Rating

Great dealership experience! Michael Wiest was very professional, and made our whole experience of purchasing a MDX wonderful. Everyone one was very nice and welcoming. We wil More

by trecerbabe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dmitry Gumanov, Michael Wiest, Joey Andrews

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Sep 19, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! We're glad Michael and our team were able to demonstrate our commitment to exceptional service. We look forward to assisting you with your future sales and service needs. Thank you for choosing Jackson Acura!

September 09, 2023

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Employee Rating

I have getting service here for mdx and it is always good. Yvonne service adviser was helpful. More

by pringleslite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2023

Jackson Acura responded

Thank you for choosing Jackson Acura, we truly appreciate your feedback and business. We're glad Yvonne and our team have been able to help, and we look forward to seeing you back again in the future!

September 08, 2023

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Employee Rating

The staff at Jackson Acura is friendly, efficient, and knowledgeable. You can't find a better place to service your vehicle. More

by jfarquhar2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chege Maina

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Sep 11, 2023

Jackson Acura responded

Thank you very much for your excellent review and for your business! It is our goal to provide every one of our customers with outstanding service, so we are delighted to hear about your positive experiences. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

September 07, 2023

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Employee Rating

This is an excellent dealership and provide great customer service. I’m highly satisfied with their work More

by zxq0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 07, 2023

Jackson Acura responded

Thank you for taking the time to leave this review! We love hearing about guests who have a wonderful experience at our dealership, and we're glad you are one of them! We sincerely value your business and look forward to your next visit.

September 07, 2023

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Employee Rating

Nick was so rude to me on the phone I almost didn’t bring my car in. He hung up on me when I called . No excuse for behavior like that to customers. More

by J1224smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino

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Sep 25, 2024

Jackson Acura responded

Thank you for your review, and we sincerely apologize for the delayed response. Our department is currently revisiting past reviews to ensure we address all feedback. We're sorry to hear about your experience with Nick and regret that it caused you frustration. That level of customer service does not reflect our standards, and we'll be addressing it with the team. We're pleased to hear that Yvonne provided excellent service and that you were satisfied with the workmanship, price transparency, and overall service time. We value your feedback and will work to improve in areas that didn’t meet expectations. If you need anything in the future, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

September 06, 2023

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Employee Rating

Yvonne was knowledgeable and professional as always! She is fantastic! Had our breaks and transmission fluid serviced on our Acura MDX. More

by ashleemo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 07, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback -- It's great to hear Yvonne and the rest of our team continue to deliver excellent service! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

September 02, 2023

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Employee Rating

Very prompt in getting our vehicle in and the work completed. Yvonne was very personable and helpful. More

by bobby_dunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 07, 2023

Jackson Acura responded

Thank you for choosing Jackson Acura -- Your feedback and business mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

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