Zach Claybrooks | Page 3

Disappointed. We have been a customer of Cobb County Toyota since 4/11/2009, Customer number 93745, invoice TOCS597678. Nearly 26 years of loyalty to one Toyota Se We have been a customer of Cobb County Toyota since 4/11/2009, Customer number 93745, invoice TOCS597678. Nearly 26 years of loyalty to one Toyota Service Department. But yesterday, 2/20/26 we had an oil change done on our 2002 Toyota 4Runner, invoice TOCS636757. When we received the 4Runner back from the oil change, the Trac Off, VSC Trac and the ABS lights were on. We never left the parking lot because this has happened before. A cable came unplugged when the vehicle was lifted, or something else but the Service person would take the vehicle back and fix the issue without mentioning charging us for the issue since it was obviously not in that condition when it was given to them to do the oil change. So we went back directly to the Service Manager, Zach Claybrooks and he said that we would be charged for a Diagnostic Test or we could "take" the vehicle. We let him know that this had happened before but, Zach said bluntly that we would pay for the Diagnostic. He never said that if it was due to something that they had done it would be no charge. Even though he looked and admitted that in our history of 75 oil changes, he did see some notes from 2024 but he never waivered from the fact that we would pay for the Diagnostic. I called and left a message with the receptionist to ask the General Manager, Joel Treiger to call me but I have yet to hear from him. Everybody has a bad day, and I totally understand that. I am human and I have those days too in my job as a customer service representative for an international company. So, this bad day can be remedied just like my bad days. It starts with an apology and a commitment to re-establish the service that made us a loyal customer of Cobb County Toyota for nearly 26 years. More

by gltowery Verified Customer Verified Customer

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Always great service. The explanations are always clear and the cars are ready when promised. The explanations are always clear and the cars are ready when promised. More

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Great team from start to finish, from the greeter to the last person who sent me on my way. My tech was open about my time being there, which I appreciated, and he thoroughly listened to my concerns about m last person who sent me on my way. My tech was open about my time being there, which I appreciated, and he thoroughly listened to my concerns about my vehicle and ensured I had the necessary information to make the decision for repairs. More

by supercharged.dw Verified Customer Verified Customer

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Awesome service and management. I had new tires installed on my Toyota Sequoia TRD pro and they went above and beyond. I had new tires installed on my Toyota Sequoia TRD pro and they went above and beyond. More

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Thanks to Zach at Toyota Service for taking great care of my car and helping solve my issue. Really appreciate it! my car and helping solve my issue. Really appreciate it! More

by SHANTIA Verified Customer Verified Customer

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Zack and his did an excellent job which was done on time he also called to approve more repairs I will highly recommend him and his team! he also called to approve more repairs I will highly recommend him and his team! More

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Another most excellent service experience at the service center. Zack always takes outstanding care of me. center. Zack always takes outstanding care of me. More

by burnettbuddy12 Verified Customer Verified Customer

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We just got a tire rotation done. Fast and efficient. Very nice folks working there! Fast and efficient. Very nice folks working there! More

by JAYSHORNSTUDIO Verified Customer Verified Customer

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I recently brought my Toyota Camry in for service, and I couldn’t be more satisfied with the experience. The staff was professional, courteous, and made the entire process smooth and stress-free. They expla couldn’t be more satisfied with the experience. The staff was professional, courteous, and made the entire process smooth and stress-free. They explained everything clearly, provided accurate estimates, and kept me updated throughout the service. Anthony & Zach have become like family to me as they take good care of me and my car for anything I need. They are always helpful to answer questions and take time to look through my service history. I really appreciate the attention to detail and the friendly atmosphere. Highly recommend this Toyota service center for anyone looking for reliable and trustworthy care for their vehicle. More

by SportyDivaAE Verified Customer Verified Customer

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Really nice place to bring car to service the did job about 20 minutes!! Thanks!!😊 about 20 minutes!! Thanks!!😊 More

by serginho_618 Verified Customer Verified Customer

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