Zakk Kim | Page 4

Fast and good bussines with zakk i like the service and car thank you for all car thank you for all More

by YANCIBURGOS1980 Verified Customer Verified Customer

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People working in this dealership are professional and trustful esp Tik and Zak We happy deal over there Thanks trustful esp Tik and Zak We happy deal over there Thanks More

by MCFANAI Verified Customer Verified Customer

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This Universal Mitsubishi dealership is my new car dealer! When you walk inside , starting with the lady receptionist until the lady in finance, they welcome you with smile. They work very hard for y dealer! When you walk inside , starting with the lady receptionist until the lady in finance, they welcome you with smile. They work very hard for you to keep you satisfy and send you home happy with a smile sitting in your new vehicle. Excellent , helpful and professional staff. Completely SATISFIED with everything. Zakk the salesman was amazing guy. He was so honest and nice and helpful. He wasn't annoying or pushy person to just sell you a car. He took his time to explain every detail about the car and he was very patient. After buying my car, he explained every detail about the car and he made sure I GOT IT ! Bobby was an awesome, knowledgeable guy who's in this business for long time and his goal was just to help you, so you can get the best deal on your favorite car. He worked very hard to get what I wanted and I got it ! The only bad thing about him is, when it comes to soccer , he's Manchester united fan ( Lol) !!!!!!! Just joking Bobby Now is time to talk about Tiki ! She's the last person of your day ( finance lady) and I can tell that I wish she was the first ,second ,third and last person ! I mean she is an amazing lady. Very nice, professional, jolly , courteous and ofcourse very PRETTY !!! She is another professional person like Bobby who works extremely hard for you to send you home with smile and your favorite car with the best deal. I was witness and saw how he was on the phone all the time to help me and other customers. Thank you so so so so much Tiki ,Tigranoohi ( I never forget this name) for a great and excellent experience with you and other staff at Universal Mitsubishi . You make our life more joyful and bring happiness with your kindness ! I never forget you and I hope I'll see you again ! I recommend %100 this dealership to whoever is reading this ! You won't regret to visit this dealership and these amazing people . Again , thank you soooooooo much . Love you guys ! More

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***COMPLETELY SATISFIED with THE EXPERIENCE*** On January 28, 2023, my daughter & I paid a visit to UM, Sherman Oaks. At first entry, greeted by the lovely Maria @ the front desk. Immediately, point January 28, 2023, my daughter & I paid a visit to UM, Sherman Oaks. At first entry, greeted by the lovely Maria @ the front desk. Immediately, pointed us in the direction to Zakk Kim's desk. Such a lovely, helpful and informative salesman. Long story short, we made the purchase of the vehicle we were interested in. A 2016 Mitsubishi, Outlander SEL. What a beauty......what a smooth ride. Bobby was awesome......and what can I say about Tiki, that hasn't been said already. She is beyond......any wonderful compliment about her, please imagine 10-fold. My daughter & I enjoyed our brief time there. Zakk, was such a great person to speak to in regard to what we were in search for and what we could do to make the experience far beyond our expectations. Thank YOU, Universal Mitsubishi, for the great service, great coffee and above all great staff. ***OVERALL, would most DEFINITELY recommend*** More

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I had a pleasant experience at the Mitsubishi dealership. Everyone were professional, welcoming and not pushy. Very easy and smooth transaction. Thank you Everyone were professional, welcoming and not pushy. Very easy and smooth transaction. Thank you More

by elainekrim Verified Customer Verified Customer

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Deceptive, disrespectful, lied multiple times. Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifi Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifically asked for her to not have anything to do with my transaction. She apparently communicated through Zakk and did everything anyway. I would highly recommend she be fired after her behavior and the manager Carlos and Zakk need significant retraining. I walked away from San Jose Mitsubishi because of a disrespectful salesperson. I wish I had walked away from Universal as well. Zakk was kind and helpful at first, but deceiving me, or any customer, when dealing with personal information and running credit is certainly unethical and probably illegal. This is the 5th Mitsubishi I have owned and it will definitely be the last, no matter how much I like or dislike the car after my experience with these two dealerships. More

by GRACEFACE7 Verified Customer Verified Customer

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Overall great customer service. Everyone was very professional my sales person Ivan was fantastic. I also had the pleasure of dealing with him Everyone was very professional my sales person Ivan was fantastic. I also had the pleasure of dealing with him More

by SAMER_ALCHAMAS Verified Customer Verified Customer

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Thank you for every thank good service good good good good good good good good good good good good good More

by Shant.tajian Verified Customer Verified Customer

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Although I had no personal contact, the broker who handled everything on My behalf made me satisfied with this dealership handled everything on My behalf made me satisfied with this dealership More

by uniqueone13 Verified Customer Verified Customer

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We were very glad that we met a very friendly agent, he is willing to help and gave us very good advice, we appreciated that! is willing to help and gave us very good advice, we appreciated that! More

by phiglow Verified Customer Verified Customer

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