Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Zulimar Parra

Overview Reviews (57)

Contact Me

View All Employees

< View All Employees

Zulimar Parra

Refer Me

Zulimar Parra | Page 4

Finance Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

Contact Me

4.8

57 Reviews

Overview Reviews (57)

4.8

57 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Zulimar Parra

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

57 Reviews of Zulimar Parra

November 18, 2023

Dealership Rating

Employee Rating

Sales department was not ready and prepared for my appointment. I had to wait over 30 mins for someone to attend to my needs. Sales person was in a class and gave no courtesy call or text out, he was appointment. I had to wait over 30 mins for someone to attend to my needs. Sales person was in a class and gave no courtesy call or text out, he was unable to fulfill my appointment. More

by AGORDINA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Rohan Alexander, Ronald Hector

Helpful 0

Report | Print

Nov 20, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to learn about your experience with our sales department. We value your time and it's clear we fell short in this instance. I'd like the opportunity to make things right, so please reach out when you have a moment for us to discuss further. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 25, 2023

Dealership Rating

Employee Rating

My second car with this dealership and it is always amazing. Everyone I dealt with was very knowledgeable and helpful making the experience an enjoyable one. Patrick Hew is the most experienced and pro amazing. Everyone I dealt with was very knowledgeable and helpful making the experience an enjoyable one. Patrick Hew is the most experienced and professional person I ever dealt with when getting a new car. He makes getting a car fun and exciting!! More

by Linda

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Patrick Hew, Michael Hidalgo

Helpful 0

Report | Print

Oct 25, 2023 -

Lexus of Pembroke Pines responded

Linda, it's fantastic to know that Patrick and the team at Lexus of Pembroke Pines made your car-buying experience fun and exciting! We're grateful for your continued support. Enjoy driving around in your new vehicle!

October 21, 2023

Dealership Rating

Employee Rating

Jorge Leon should be fired. Worst customer service. So rude. No idea how to do his job. An embarrassment to Lexus. His condescending attitude is prejudice at best. Worst customer service. So rude. No idea how to do his job. An embarrassment to Lexus. His condescending attitude is prejudice at best. More

by GERI2

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Michele Alter, Jorge Leon, John Wirshing

Helpful 0

Report | Print

Oct 30, 2023 -

Lexus of Pembroke Pines responded

We're really sorry to read about your experience, Geri. We take pride in our customer service and it's clear we missed the mark during your visit. I'd like to personally look into this matter, so please reach out at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Oct 30, 2023 -

GERI2 responded

I called you Lynn the next day. Surprise surprise no return call. You must work in Pembroke Pines!

September 17, 2023

Dealership Rating

Employee Rating

Arrived at 3 pm and had to look for my car around 6 pm if finished since I noticed the service dept with less personnel and that my service agent office is already closed for the day, I did not get a call finished since I noticed the service dept with less personnel and that my service agent office is already closed for the day, I did not get a call nor text re: the car's progress and proper instructions as to the whereabout of my car. What a big difference from my BMW experience when I had their car, Additionally, Prior to service , I inquired re: my second key and did not get a call back from my sales agent as to date of availability . I had to inquire again during my recent visit , More

by ZETTEW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

Report | Print

Sep 20, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your recent experience with us. We strive for clear communication and efficient service, so it's disappointing to see we've missed the mark here. I understand how frustrating this must be, especially when compared to previous experiences elsewhere. Let me assist you in resolving these issues—please reach out at your earliest convenience so we can discuss further details regarding both the servicing of your car and the availability of a second key. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 05, 2023

Dealership Rating

Employee Rating

Michelle, Zully, and Ashley were amazing. They explained everything clearly and there were zero surprises. I walked out of the dealership with my new lease with 0 stress. They explained everything clearly and there were zero surprises. I walked out of the dealership with my new lease with 0 stress. More

by JULIEAMAYA11

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michele Alter , Ashley

Helpful 0

Report | Print

Sep 06, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Michelle, Zully, Ashley, and our team at Lexus of Pembroke Pines made your leasing experience stress-free and transparent. Enjoy the ride!

September 03, 2023

Dealership Rating

Employee Rating

‘Excelente servicio rapidez amabilidad seguridad calidad esfuerzo privacidad confortable idioma sencillez tranquilidad rapidez humildad amabilidad esfuerzo privacidad confortable idioma sencillez tranquilidad rapidez humildad amabilidad More

by EVELINREYES_81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Warren Haynes, Donna Osborne, Jeremy Rivera, Scott Mankin, REINALDO ENRIQUE RIVERA RAMOS, Gustavo Palacio, Jaime Garcia, Adam Hoglievina, Steve Pastukhov

Helpful 0

Report | Print

Sep 05, 2023 -

Lexus of Pembroke Pines responded

Evelin, gracias por compartir su experiencia con nosotros en Lexus of Pembroke Pines. Nos alegra saber que nuestro servicio fue de su agrado. Esperamos verle pronto!

August 05, 2023

Dealership Rating

Employee Rating

Always satisfied with their service and dedication! ! Highly recommended, Richard is your guy, also Jorge the best salesman ! Highly recommended, Richard is your guy, also Jorge the best salesman More

by BEESCORP

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Richard Monivis

Helpful 0

Report | Print

Aug 07, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you've had a satisfying experience with our team at Lexus of Pembroke Pines! Your recommendation means the world to us. We'll be sure Richard and Jorge get your praise - they are indeed fantastic members of our team!

July 16, 2023

Dealership Rating

Employee Rating

Knowledgeable courteous timely helpful and will educate on the car you are purchasing will recommend this place to family and friends on the car you are purchasing will recommend this place to family and friends More

by qualitysuppse27

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Irv Smith

Helpful 0

Report | Print

Jul 17, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review! We're glad to hear that our team at Lexus of Pembroke Pines provided you with knowledgeable and helpful service. We appreciate your recommendation, and we hope to see you again in the future! Safe travels!

July 11, 2023

Dealership Rating

Employee Rating

Worst experience I’ve ever had at a dealership. They only care about sales and will do anything to trick and fool customer into purchasing. Did not disclose all required info They only care about sales and will do anything to trick and fool customer into purchasing. Did not disclose all required info More

by briana.henry77

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Warren Haynes, Duane Massa, Frank Marsala, Mike Banko, Donna Osborne, Fred Carey, REINALDO ENRIQUE RIVERA RAMOS, Steve Pastukhov, Julio Arango

Helpful 0

Report | Print

Jul 12, 2023 -

Lexus of Pembroke Pines responded

Briana, I'm sorry to hear about your negative experience at our dealership. We strive to provide transparent and honest service, so it's disappointing that we left the wrong impression. I would like to personally address your concerns and ensure that all necessary information is provided. Please reach out to me at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 11, 2023

Dealership Rating

Employee Rating

Ron helped me with my first 2020 NX and as much as I gave him a little kickback cause I didn’t want another one , he came through and help me with my now 2024 NX . Best Salesman him a little kickback cause I didn’t want another one , he came through and help me with my now 2024 NX . Best Salesman More

by TMaxwell

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ronald Hector

Helpful 0

Report | Print

Jul 11, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review! We're so glad that Ron could assist you in finding your perfect vehicle. Enjoy your new 2024 Lexus NX, and we hope to see you again at Lexus of Pembroke Pines!

Get a $150.00 check when your friends make a purchase here.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.