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james Brown
james Brown at Toyota of Scranton

james Brown | Page 5

Detail Manager

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.6
115 Reviews
4.6

115 Reviews

Write a Review

115 Reviews of james Brown

April 28, 2023

Dealership Rating
Employee Rating

Wonderful experience as always! Highly recommend this dealership to all my friends and my family. More

by BZIMMY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kacie Greico, Tom Kirkpatrick, David Grieco , Alan Aimer, Travis Langlois, Curt Manck, Kevin Morrow

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Apr 29, 2023

Toyota of Scranton responded

BZIMMY77, Thank you for sharing your positive experience with our dealership! We are thrilled to hear that you had a wonderful experience and that you would highly recommend us to your friends and family. It is always our goal to provide excellent customer service and to make every visit as smooth and enjoyable as possible. We appreciate your business and look forward to serving you and your loved ones in the future. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

April 24, 2023

Dealership Rating
Employee Rating

Easy to deal with and good prices , very painless experience. They have a good selection of used cars to choose from More

by DCDONLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Vierra

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Apr 25, 2023

Toyota of Scranton responded

DCDONLIN, Thank you for taking the time to share your positive experience with our sales team at Toyota of Scranton. We're thrilled to hear that you found the process easy and painless, and that our prices and selection of used cars met your expectations. We understand that purchasing a car can be a significant decision, and we're glad that our sales team provided you with a stress-free and enjoyable experience. We strive to make the car-buying process as smooth and efficient as possible, and we're delighted that you found this to be the case. Thank you again for your feedback, and we hope to have the pleasure of serving you again in the future. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 15, 2023

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Employee Rating

It was a very good experience. I was treated very well. I’d defiantly go back More

by JOE.LABORANTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kacie Greico, Tom Kirkpatrick, David Grieco , Alan Aimer, Travis Langlois, Curt Manck, Kevin Morrow

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Mar 16, 2023

Toyota of Scranton responded

JOE.LABORANTI, Thank you for sharing your wonderful experience at our dealership! We are thrilled to hear that you were treated very well and that you had a very good experience with us. We are also grateful that you would consider coming back to us again in the future. At our dealership, we pride ourselves on providing exceptional customer service and making sure that every customer feels valued and respected. We are glad that we were able to meet your expectations and provide you with a positive experience. Thank you again for your review, and we look forward to seeing you again soon! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

January 27, 2023

Dealership Rating
Employee Rating

I owned several new vehicles before this 4 runner and I always have them serviced at their respective dealership . They were all nice however this dealership has them beat by a mile.it was a step into the More

by JAYGOULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kacie Greico, Brian Cloud , A J Wallace

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Jan 27, 2023

Toyota of Scranton responded

Hi Jay, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

January 03, 2023

Dealership Rating
Employee Rating

My experience was excellent would recommend Toyota of Scranton any time thank you for your service More

by JP7564302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: George Zepherin, Joe Cawley

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Jan 03, 2023

Toyota of Scranton responded

JP7564302, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

December 16, 2022

Dealership Rating
Employee Rating

James Brown always takes of his customers and keep them updated. Always good service at this dealership. More

by DBISSOONDIAL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2022

Toyota of Scranton responded

DBISSOONDIAL13, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership, and you enjoyed working with James Brown. Thank you for letting us know! We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

November 24, 2022

Dealership Rating
Employee Rating

I love Toyota of Scranton service department. They never take advantage of you or recommend service you don’t need. More

by JFoley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer

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Nov 29, 2022

Toyota of Scranton responded

JFOLEY, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are delighted you enjoyed working with our team. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 18, 2022

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Employee Rating

The Scranton team is great to deal with. I purchased my vehicle from another dealer, what a big mistake that was. When it was time for my service check. I pulled into the garage of the o More

by BWHITE21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Tom Kirkpatrick, David Grieco , Alan Aimer

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Nov 18, 2022

Toyota of Scranton responded

BWHITE21, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 16, 2022

Dealership Rating
Employee Rating

Always great service by great people . Very friendly and helpful every visit is very comfortable in their beautiful lounge. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair , Kevin Cloud, Kevin Morrow

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Nov 16, 2022

Toyota of Scranton responded

LNSEC, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 02, 2022

Dealership Rating
Employee Rating

Jason was great but a bad part will make me have to return again for repair. I paid 63K and am unhappy that this part broke in the first place. The next day, Jason had a part overnighted and installe More

by LNSEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Cloud , Kevin Cloud, Kevin Morrow, Jason was great

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