james Brown | Page 4

Toyota of Scranton responded

LINDEN1320, It is very unfortunate that your situation has come to this place after owning Toyotas for 13 years. It is very concerning to know you will no longer be a Toyota customer. IF you have any desire to speak to me regarding your situation, you can reach me at 570.702.8776. Regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Rhinos forever, We're absolutely delighted to hear that you love your experience with us at Toyota of Scranton! Thank you for your wonderful review and for recognizing both our service and sales teams for their exceptional efforts. We take pride in providing top-notch service and assistance, and we're thrilled that we could meet your expectations. If you ever need anything in the future, whether it's service, sales, or any other assistance, please don't hesitate to reach out. We're here to help and are excited to continue serving you with the same level of excellence. Your support is truly appreciated, and we look forward to seeing you again at Toyota of Scranton! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

HAJ92278, We hope this message finds you well. We wanted to extend our heartfelt gratitude for taking the time to share your recent experience at Toyota of Scranton. Your feedback means a lot to us, and we're delighted to hear that you had a great and informative visit! Our team strives to provide exceptional customer service, and it's rewarding to know that you found our manager to be friendly and not pushy. Creating a welcoming and pressure-free environment is one of our top priorities, and we're thrilled that it resonated with you. Your kind words are a testament to our continuous efforts to deliver the best car-buying experience to our valued customers. At Toyota of Scranton, we remain committed to offering top-notch service, expert advice, and high-quality vehicles to meet your needs. If you have any further feedback or questions, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We genuinely appreciate your business and look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Stroudsburg

Toyota of Scranton responded

THULUNGDILAN149,. Thank you for taking the time to provide feedback on your recent car inspection. We appreciate your positive rating and apologize for any inconvenience caused by the tire change and pricing. During a car inspection, our primary focus is to ensure the vehicle meets safety and regulatory standards. If your tires did not require replacement based on their condition, it is our standard practice not to recommend unnecessary changes. We apologize if there was any miscommunication or confusion regarding this matter. Regarding pricing, we strive to offer competitive rates for our services while maintaining the quality and expertise that our customers expect from us as an authorized dealership. However, we understand that pricing is an important consideration, and we appreciate your feedback on this matter. We regularly review our pricing structure to ensure it aligns with industry standards and will take your comments into account during our evaluation. We value your business and appreciate your feedback. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We look forward to serving you again in the future and providing you with an even better experience. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LNSEC, Thank you for your 5-star review! We greatly appreciate your kind words about our clean and professional service at Toyota of Scranton. Our team is dedicated to providing the best care possible and we're thrilled to hear that we've met your expectations. We look forward to serving you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BZIMMY77, Thank you for sharing your positive experience with our dealership! We are thrilled to hear that you had a wonderful experience and that you would highly recommend us to your friends and family. It is always our goal to provide excellent customer service and to make every visit as smooth and enjoyable as possible. We appreciate your business and look forward to serving you and your loved ones in the future. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

DCDONLIN, Thank you for taking the time to share your positive experience with our sales team at Toyota of Scranton. We're thrilled to hear that you found the process easy and painless, and that our prices and selection of used cars met your expectations. We understand that purchasing a car can be a significant decision, and we're glad that our sales team provided you with a stress-free and enjoyable experience. We strive to make the car-buying process as smooth and efficient as possible, and we're delighted that you found this to be the case. Thank you again for your feedback, and we hope to have the pleasure of serving you again in the future. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton