james Brown
james Brown at Toyota of Scranton

james Brown | Page 6

Detail Manager

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.5
113 Reviews
4.5

113 Reviews

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113 Reviews of james Brown

August 26, 2022

Dealership Rating
Employee Rating

Toyota of Scranton was a joy to work with as always. They were prompt efficient and extremely knowledgeable. More

by CRICHARDS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kacie Greico, Tom Kirkpatrick, David Grieco , Alan Aimer, Travis Langlois, Curt Manck, Kevin Morrow, Justyn Richards

Aug 29, 2022

Toyota of Scranton responded

CRICHARDS80, Thank you for taking the time to let us know about your recent visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 03, 2022

Dealership Rating
Employee Rating

Only dealership in over thirty years where every visit is a pleasure. Staff is courteous, helpful and efficient. They are direct about service and setting accurate expectations and keeping me informed of the More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, David Grieco, Christine Shean , Alan Aimer, Kevin Morrow

Aug 03, 2022

Toyota of Scranton responded

Hi David, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

July 28, 2022

Dealership Rating
Employee Rating

Staff at Toyota of Scranton was very accommodating and made good on what they promised. Communication was excellent. More

by DANNI1622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2022

Toyota of Scranton responded

Danni1622, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

July 22, 2022

Dealership Rating
Employee Rating

Very good service, as usual! There’s never been an issue, and if there were, I’m sure they’d make it right. More

by JRSHERIDAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kacie Greico, Tom Kirkpatrick, David Grieco , Alan Aimer, Travis Langlois, Curt Manck, Kevin Morrow

Jul 22, 2022

Toyota of Scranton responded

JRSHERIDAN3, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 21, 2022

Dealership Rating
Employee Rating

Frank, my sales associate, was very nice, helpful, and polite. The place was clean. I recently had a visit due to the mark I had in my car when I picked it up that I couldn't find but finally found and so More

by FRIENDCEEJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Mercado Jr, Michael Reilly, Chris Wagner

Jul 22, 2022

Toyota of Scranton responded

FRIENDCEEJ, Thank you for taking the time to share your thoughts regarding your recent SALES experience. Thank you for commenting on the performance of our sales team, especially Frank and James. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 19, 2022

Dealership Rating
Employee Rating

Toyota of scranton is a good place and they have a good service. Very nice More

by YESILOVEGOD27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Kacie Greico, Tom Kirkpatrick, David Grieco , Alan Aimer, Alyssa Esteras, Travis Langlois, Curt Manck, Kevin Morrow

Jul 19, 2022

Toyota of Scranton responded

YESILOVEGOD27, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 08, 2022

Dealership Rating
Employee Rating

I am used to getting excellent service from Toyota of Scranton. My last experience was not so excellent and I called to let them know. Their manager called me and I made him aware of the issue and told h More

by STARGAZRBONNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2022

Toyota of Scranton responded

Hi STARGAZRBONNIE, Thank you for telling your story of your experience at our dealership. We are delighted your issue was resolved in a timely manner...that is our goal. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

May 24, 2022

Dealership Rating
Employee Rating

My dealings with Toyota of Scranton are always a pleasant experience. They are efficient, polite and keep me informed of the service and status. More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair , Kevin Morrow

May 24, 2022

Toyota of Scranton responded

Dave, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 23, 2022

Dealership Rating
Employee Rating

Decent wait time. No issues. Stephanie was very helpful, polite, and pleasant to work with. More

by CHICAGOBEARS3485
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair

May 23, 2022

Toyota of Scranton responded

CHICAGOBEARS3485, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 18, 2022

Dealership Rating
Employee Rating

Toyota of Scranton is a very great Toyota dealership that I would recommend any buyer looking for a car. More

by ALLENLOYOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Kacie Greico, Tom Kirkpatrick, David Grieco , Alan Aimer, Alyssa Esteras, Travis Langlois, Curt Manck, Kevin Morrow

May 19, 2022

Toyota of Scranton responded

Allen Loyola, Thank you for your recommendation and 5 star rating. The entire team appreciates you. We are delighted you had an outstanding experience and we value your friendship. All the best, MJ Preno Vice President of Guest Experience

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