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Burnsville Toyota - Service Center

Burnsville, MN

4.4
1,004 Reviews
Call Service Center (952) 592-9846

1,004 Reviews of Burnsville Toyota - Service Center

Sort by
May 10, 2024

Great service, I always have my vehicles serviced in this place. Very nice customer service More

by R55D62CCR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota for your vehicle servicing needs. We're glad to hear that you appreciate our customer service. We look forward to serving you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 10, 2024

I always enjoy the excellent service at Toyota. Great customer care and service! I will always service my cars at Toyota. More

by BENONSOMU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stibal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean O'Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Burnsville Toyota responded

Thank you for the fantastic review! We appreciate your loyalty and trust in Burnsville Toyota for all your car service needs. We look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 10, 2024

Everything was done in a timely manner! No complaints on my end! Thanks a lot!😊😊 More

by HAYNES_KENYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean O'Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Burnsville Toyota responded

Thank you, Kenya, for the positive feedback! We are glad to hear that everything was done in a timely manner at Burnsville Toyota. Your satisfaction means a lot to us, and we look forward to serving you again in the future! 😊😊 Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 09, 2024

Thank you very efficient. Thanks very informative and ready to sell nee services that met the needs More

by CINDY35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Burnsville Toyota responded

Thank you, Cindy, for the fantastic 5-star review! We're thrilled to hear that you found our team efficient and informative, and that we were able to provide services that met your needs. We appreciate your support and look forward to assisting you again in the future at Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 07, 2024

i dont' mind filling out reviews but dont' have time for a wordy review each time. More

by RISKALLAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Burnsville Toyota responded

Thank you for the 5-star rating! We appreciate your time and willingness to leave feedback, even if it's brief. Your support means a lot to us at Burnsville Toyota! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 07, 2024

Efficient. Good communication via personally as well as on video. Got me in early. Friendly Polite More

by DAR.CRUSHSHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
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May 09, 2024 -

Burnsville Toyota responded

Thank you for your kind words! We are thrilled to hear that you found our communication efficient and our team friendly and polite. We always strive to provide top-notch service to our customers. We appreciate your feedback and look forward to assisting you again in the future. Safe travels! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 05, 2024

I found scratches on my console (passenger side). Vehicle is only 6 mos old. Not happy! More

by EMDEX001
Recommend Dealer
No
Employees Worked With
Mario Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Burnsville Toyota responded

I appreciate you bringing this to my attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 04, 2024

This is the first time when I had my car serviced at Burnsville Toyota that I found the service less than exemplary. I texted my advisor twice - once for a status update and after for clarification abou More

by JIMH_MISC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our service center, Jim. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you and restoring your trust in our dealership. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 04, 2024

excellent service was informed of findings of recall and advised immediately that there were no defects noted excellent waiting area and wonderful staff More

by guard42362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stibal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean O'Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Flenniken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Burnsville Toyota responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 04, 2024

I got in my car the next day and found one windshield wiper missing. called and Dave sent someone out to my house to replace it. More

by WALLY205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Burnsville Toyota responded

Thank you for the great feedback, Wally. We appreciate hearing all comments so we can provide the best service to our customers. I am glad we were able to get your windshield wiper replaced easily. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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