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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
1,979 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,979 reviews

March 13, 2023

I recently purchased a Tiguan from Colonial Volkswagen. The sales rep,Keven Umana, made it an excellent experience. I couldn’t be happier with the entire experience. More

by Coppinger61mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Colonial Volkswagen of Medford responded

Thanks for your feedback on your recent visit to Colonial Volkswagen of Medford. I'm glad to hear that Keven was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Helpful
March 09, 2023

I always feel that I am treated fairly and the quality of the work is very good. More

by paulshaskan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business, Paul, and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 09, 2023

Great dealership and team. I had an awful experience at another one of the “big” dealerships in the area. I walked into VW and Paul did absolutely a tremendous job. All my conc More

by Ag2211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Helpful
March 07, 2023

Paul was wonderful to work with as well as the rest of the team! It was a fast and easy process and Paul ensured it would be that way considering I am 8 months pregnant! More

by JLCAPPIELLO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

Helpful
March 05, 2023

I had to follow up for a recall that the service agent was supposed to reschedule and confirm. More

by MARK.DYDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Mark, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 04, 2023

Simple to make the appointment and bring the car in. Dan was great! He understood my needs and let me know what needed to be done, in a sympathetic way. Great job!! More

by CHIC_MALDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Swartz
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Mar 04, 2023 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 03, 2023

Paul helped me out a lot. He made sure I had a seamless experience. I appreciate how he, and the whole staff made sure I had everything that I needed. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to write this review, David! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Colonial Volkswagen of Medford are glad to have you as a customer.

Helpful
March 02, 2023

EVERYONE WAS VERY POLITE. CAR WAS READY WHEN STATED. WORK WAS DONE WITHOUT ANY EXTRA CHARGES. I WILL ALWAYS USE YOUR SERVICE. More

by sopter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. Frank and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 01, 2023

Steve was super easy to work with on a recent move from one lease to another. Took time to explain things and answer questions - a breeze to get our new car! More

by LCG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Colonial Volkswagen of Medford are glad to have you as a customer.

Helpful
March 01, 2023

Steve saw me for the lease buyout. He is informative, courteous, and patient. I appreciate him and his service. More

by Andi
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

Colonial Volkswagen of Medford responded

We are so glad that Steve had the opportunity to work with you, and that our team could make this a top-notch experience. We appreciate your business and look forward to continuing to serve you in the future!

Helpful
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