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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
687 Reviews
Call Service Center (781) 475-5200

687 Reviews of Colonial Volkswagen of Medford - Service Center

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May 04, 2024

We have all of our services done here because of the great staff and honesty of the service department. More

by BDAETSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
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Helpful
May 04, 2024

Service team was professional and flexible, even though I showed up to my appointment early. More

by BRIBEIRO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 02, 2024

Colonial always makes it easy with any work that needs to be done on the VW's we have. Great service and tech/mechanic team! More

by barros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 01, 2024

I dropped off the car to fix two manufacturer recall issues. Frank and the entire team are very friendly and professional. The service took less than 2 hours. I would highly recommend them to anyone. More

by jamesjyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to hear that Frank and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 30, 2024

Prices are egregious. Service was fine but I won’t go back anymore given I can go elsewhere for half the cost with the same result. More

by MJMURRAY85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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May 04, 2024 -

Colonial Volkswagen of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 30, 2024

The service department is well run and responsive. It is always a pleasant experience to have my care serviced here. More

by timhaynes
Recommend Dealer
Yes
Employees Worked With
Dan
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May 01, 2024 -

Colonial Volkswagen of Medford responded

Thanks, Tim, for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 30, 2024

The service department was amazing to work with, Frank has been my service advisor over the years that I have own my VW. extremely kind and professional, every time I bring it for service, I have detailed More

by rarodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Frank here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 25, 2024

Al was incredibly helpful and communicative throughout my service this morning! I waited at the dealership and he kept my posted throughout my service. More

by FITZPATRICKE07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
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Apr 26, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your kind words for Al and this review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 18, 2024

My original salesman as always recognizes me & says hello. I appreciate that. VW Medford has always taken care of the car & she’s running just fine. More

by GRAFIKSCHMIDT
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Swartz
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Apr 18, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 16, 2024

Great, professional help. Friendly and easy to work with. A+. Will always come back thank you More

by RCMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Apr 16, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear Dan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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