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Klaben Ford Lincoln

Kent, OH

4.9
13,498 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,498 reviews

December 01, 2020

Steve was very professional, prompt, and kept me in the loop the entire time the truck was being worked on. Job finished ahead of time. More

by DAVIS358
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2020

This is the 4th car we have purchased from Klaben. Chris Moldas did a great job! Made car buying easy! Thanks Chris! Great service. Their service department has been great also. I recommend Klaben & Chris More

by Lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! It's great to know that you had such a great experience working with Chris and we hope to see you again real soon!

December 01, 2020

The techs are terrible, take way too long to work on a fix and the quality of work is very poor! Sorry to say this but it is what it is. More

by DRJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback through a few of the multiple venue requests we send out. First off, thank you for the 4 stars given to 2 of our team members, Mona and Tom. They are both long term team members that truly care about what they do. My focus naturally turns to your other comments regarding our technicians and work quality. It is mortifying that we would put you, or any customer for that matter, in a position to have that perception. That was not our intention and I truly apologize for doing so. No excuses. We try hard every day to separate ourselves from the competition, in a good way, that leads to customers for life. We failed miserably in your case. I hope that our numerous attempts to contact you were not a nuisance as we were simply trying to engage in any way that might be of assistance in rectifying the situation. It is my responsibility, along with the other members of the leadership team, to use your feedback and share with those involved, as an awakening to what the end results of our actions can be. All of that being said, if there is anything that I can try and do for you at this point, please let me know. Again, I thank you for your feedback and apologize for not delivering the type of experience that you should expect and deserve. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

December 01, 2020

Actually worked with David Mitchell. He did an excellent job. Knowledgeable, personable, patient...comfortable experience. Tyler contributed also, solid team. Impressive dealership. First time visiting More

by Joe - Brecksville OH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 30, 2020

Roscoe always goes above and beyond! I needed to get an oil change and Roscoe and Brian Thompson made it as seamless as possible! Between the holiday and working I wasn’t able to make it in for my schedule More

by jseidel3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Thompson
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It's great to know that you had such a great experience working with Roscoe and Brian and we hope to see you again real soon!

November 30, 2020

Chris Volk and Robert and the Finance team were all great. Seamless experience and very helpful. Refreshing to find good people. Thank you very much! More

by rick.platt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Rick, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Take care!

November 29, 2020

This was my second vehicle purchase through Louis Polos via online in the last year!! This sales crew that works for Klaben Ford is incredible!!!!! They made both my purchases very easy with no stress what More

by countryboy7516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 29, 2020

I ran into a problem recently and called the dealership. Not only did they come to my work to get my truck they brought me a car to ensure I had transportation to get home. More

by GCarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 29, 2020

Klaben Ford did a fantastic job assisting me through the sales process. I stopped in looking for a new F-150 and they had exactly what I was looking for. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Homrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Casto, Andy Bellian, Terry Colbert, Branden Johnson
Feb 09, 2021 -

Klaben Ford Lincoln responded

Joe, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

November 29, 2020

I called in with a couple of questions; this gentleman pointed me in the right direction. Ended up getting everything I was looking for. Thank you! More

by Nateelmert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

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