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Klaben Ford Lincoln
Kent, OH
13,591 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 13,591 reviews
September 07, 2017
Joe Bellian salesmanship Professional service,explaining all car features. Took a lot of time with us. Would gladly recommend him to anyone interested in purchasing a new vehi Professional service,explaining all car features. Took a lot of time with us. Would gladly recommend him to anyone interested in purchasing a new vehicle. More
by Grandma
Employees Worked With
Joe Bellian
Helpful September 06, 2017
Oil Change and Part Replacement Went in for our first Oil Change and was very happy with the service! Mentioned the check engine light was periodically coming on and off and they fou Went in for our first Oil Change and was very happy with the service! Mentioned the check engine light was periodically coming on and off and they found a bulletin for our Ford and told us the next time it came on to come right in. A week later the check engine light came on; I called, was able to drive right in, and they quickly got me a rental and had the part replaced and the car ready to go the next day. Everything was covered from the bulletin. Fantastic service and customer care! More
by hliptak
Verified CustomerSeptember 06, 2017
Happy Customer Mike and Richard were honest, fair and fast to work with. Richard helped set up a fleet account for our 40+ vehicles! I have purchased many commercial Mike and Richard were honest, fair and fast to work with. Richard helped set up a fleet account for our 40+ vehicles! I have purchased many commercial vehicles over the past eight years for County Fire Protection, Inc. and this was the best purchasing experience ever experienced. More
by MHARRISON1
September 06, 2017
Klaben visit Came in to have THE WORKS package performed. Car was serviced promptly, and every thing was explained. Waiting area was nice with drinks and donuts. A Came in to have THE WORKS package performed. Car was serviced promptly, and every thing was explained. Waiting area was nice with drinks and donuts. Advisor Kyle helped me with a problem I was having with my NAV. Very pleased with my visit. More
by dgarner26
Employees Worked With
Kyle Sott
September 06, 2017
Lengthy Although this is a large purchase, I feel it could have moved along a little faster. The waiting and being moved from office to office seemed like a w Although this is a large purchase, I feel it could have moved along a little faster. The waiting and being moved from office to office seemed like a waste of time. More
by aprejna
Employees Worked With
Joe Bellian, Stephanie Slomberg, James Stickler, Nick Schrader
September 06, 2017
Arrived skidish and left smiling. Buying or leasing a car can be a very scary process. At no time did I feel uneasy, Doug made me feel very comfortable. Each and every point was explai Buying or leasing a car can be a very scary process. At no time did I feel uneasy, Doug made me feel very comfortable. Each and every point was explained thoroughly. We will definitely lease from Klaben again. More
by pamsweese
Employees Worked With
Doug Beavers, Stephanie Slomberg, Jim Bills
September 06, 2017
#1 customer service From the moment I pulled my car into the Kent Ford Service department I was blown away by the professional staff. I was made to feel important. Takin From the moment I pulled my car into the Kent Ford Service department I was blown away by the professional staff. I was made to feel important. Taking care of checking me in immediately so I could get into my rental and get to work. Loretta at the rental car agency is absolutely lovely too! I had been a disappointed customer of Liberty Ford in Solon for over 8 years. I just thought poor customer service had become the new normal. Not so!! The drive to Kent is so worth it! So impressed from beginning to end with every employee I came in contact with. Thank you! More
by Jodie7731
Employees Worked With
Kyle Sott, Duane Taylor
September 06, 2017
Easy and fast process. Terry was knowledgable of the loan process and was easily able to find a vehicle that matched what I neededmaking for a fast painless experience. Terry was knowledgable of the loan process and was easily able to find a vehicle that matched what I neededmaking for a fast painless experience. More
by Steven39
Employees Worked With
September 05, 2017
A vehicle for my 82 year old mother Nick Schrader and Klaben was extremely helpful and considerate of my 82 year old mother and her needs during her vehicale purchase. I will be going b Nick Schrader and Klaben was extremely helpful and considerate of my 82 year old mother and her needs during her vehicale purchase. I will be going back! Excellent experience! More
by valpal2u2
Employees Worked With
James Stickler, Nick Schrader
September 05, 2017
Oil change I went in for my first preventative maintenance, staff was friendly and knew how to help me! My only downfall was the hour and a half wait. I'm j I went in for my first preventative maintenance, staff was friendly and knew how to help me! My only downfall was the hour and a half wait. I'm just gonna chalk that up to being the time of the day I went. So no worries there. Great job Klaben! More
by Jcoop72
Employees Worked With
