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Stoneridge Chrysler-Jeep-Dodge-Sprinter - Dublin, CA

On 11/7/2009 3:20:53 PM scotia wrote:
Nav system on 2006 Jeep commander not working and disc would not eject. System said "insert disc." I indicated that I did not remove the disc to my recollection and thought it may be stuck. Took it to service at Stoneridge Jeep in Dublin. They said it would be $157 to diagnosis the problem. ok. Diagnosis was supposed to take 1 hour. 2.5 hours later, report said there was no disc. I requested more details on the diagnostics that they did because I thought the disc was jammed. 45 minutes more of waiting, they said the guy was at lunch and they would return my $157. Which they did because I wasn't going to leave until I knew what they did for the $157. Called Nav company directly and they told me to try to insert any DVD. I did, it wouldn't take it and behold the stuck nav disc popped out. Complete waste of almost 4 hours, no diagnostic service and not pleasant to deal with.