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Stoneridge Chrysler-Jeep-Dodge-Sprinter - Dublin, CA

On 11/7/2009 3:20:53 PM scotia wrote:
Nav system on 2006 Jeep commander not working and disc would not eject. System said "insert disc." I indicated that I did not remove the disc to my recollection and thought it may be stuck. Took it to service at Stoneridge Jeep in Dublin. They said it would be $157 to diagnosis the problem. ok. Diagnosis was supposed to take 1 hour. 2.5 hours later, report said there was no disc. I requested more details on the diagnostics that they did because I thought the disc was jammed. 45 minutes more of waiting, they said the guy was at lunch and they would return my $157. Which they did because I wasn't going to leave until I knew what they did for the $157. Called Nav company directly and they told me to try to insert any DVD. I did, it wouldn't take it and behold the stuck nav disc popped out. Complete waste of almost 4 hours, no diagnostic service and not pleasant to deal with.

Stoneridge Chrysler-Jeep-Dodge-Sprinter - Dublin, CA

On 11/2/2009 11:18:10 PM splinters2005 wrote:
Was forced to this dealership after mine closed, the experience had with the service writers was less than desireable. It was if I was bothering them with what I had paid for, I guess warranty work isn't very profitable. I had returned a rental car after my vehicle was worked on and the service writer said just leave the keys, my response was,"Don't you want the check the gas, mileage, and check for damage?". I was asked if I had a camera on my cell phone and if so take pictures. They couldn't even walk outside. Then my vehicle was left, not under the canopy, but across the driveway with the door open. The man that drove it up just left without saying anything. My most recient experience is that I called for an update on my vehicle, I gave my name and vehicle description, and was put on hold for 20 minutes, I called from another phone leaving the first one still on hold and told the operator (20 feet away from service) to please tell the service writer I was still on hold and pick up. Another 25 minutes passed and still no pick up, I had to leave so I hung up. When I returned home there was no message on my machine or a call on my cell phone even thought they knew who I was and why I was calling. If this doesn't answer "Why" please notify me for more.