On 12/18/2013 2:38:27 AM blm510 wrote:
I spent all day Saturday out and about car shopping. I had been turned down at a couple different places in the area. I knew that it would be a long day anyway car shopping it always is. I was out and about with the family and had visited 3 dealerships prior to walking into Chysler/Dodge. At first I thought I was gonna get the same song and dance I had gotten all day. By this time it was I believe 830 or so and the dealership was closing in a half hour. I noticed that there was no salesmen on the lot and my family and I were just walking around freely. After about 5-10 minutes or so Anthony came out I guess he had saw us peeking into cars and he was real cool and not pushy at all. I told him about my experience so far during the day and that it was my cousin's choice to come over and check out the lot not mine. Anthony showed me a couple of Jeep Patriots that I wasn't really feeling so we went inside and Anthony showed me the used cars that were available and I decided upon test driving a Dodge charger 2010. We test drove the Charger I was glad that he didn't mind that the family tagged along because I value their opinions. After the test drive Anthony brought me into discuss numbers and I told him what I had to work with and what my credit score was and that it was close to Christmas and what I payment amount I could afford. Anthony showed me a couple offers he discussed with the finance manager Phil Anima and we were able to come to an agreement. I met with Phil and he was real easy going and explained clearly what my payments would be based on my down payment. Both Anthony and Phil made me feel welcomed and stayed a hour pass closing time to make sure I was satisfied with the vehicle. Anthony also gave my cousin and I some great advice advice on our improving our credit for future purchases. I would recommend any one who is shopping for a vehicle to check out San Leandro Dodge and ask for Anthony.
On 12/17/2013 3:22:50 PM stealthjeep1 wrote:
Very poor customer service or assistance.
When we bought our nee 2006 Chevy truck we also purchased an extended warranty. The dealership explained it was money back. Have a flyer in our paperwork to prove it. Fast forward to this year. Contact dealer to start refund process and dealer claims we declined the money back coverage on the warranty. Who would decline a money back guarantee? We believe there was a paperwork mistake made at the time of sale, and all McConnell can say is we should have read our contract better. How's that for customer support. Took the dealership to small claims court and won our case. Now the dealership has decided to appeal the case. I guess to drag it out further and make this as expensive to us as possible? The facts in small claims court will remain the same facts in Superior Court. Not sure how an attorney will change that. Oh wait, it won't, just gonna make it more expensive. Stay clear of this dealership if you ask me.