A little history… I bought my car brand new off a lot San - JPFCASELAW
A little history… I bought my car brand new off a lot San Diego Dodge Jeep Ram. I also bought every #Warranty I could including oil changes. Each time I went to have my car service. It was ridiculous as my wait was anywhere from 2 1/2 hours to 5 hours. The service was lousy and the communication was worse. When I realized that I needed an oil change I literally groaned at the idea of going back there. I called what I thought was San Diego Chrysler Dodge, and discovered that it had been taken over by Carvana and their people were even more rude and told me that San Diego Chrysler Dodge had gone out of business (not true, just sold to Carvana) and they took over. I made an appointment very unhappily, especially when they said they had none of my records and I wasn’t sure that they were going to honor my contracts. I called your service department only to discover that you were very backed up. So I was resigned to having to go to Carvana, with a cringe.
As I was in the Poway areaj, and two hours away from my appointment at Carvana, I took a chance and drove over to the Pedder dealership anyway.
I was greeted almost immediately by your service tech Gregory Cooper, who was very personable, professional, and surprisingly, he made the experience so much easier and better than what I was used to! He also informed me that my car had a recall, and explained that I needed to get an appointment to get that resolved. The entire experience took less than an hour. Gregory was a wonderful representative for your dealership and I am now happy to say that I am going to go to Pedder Dodge to care for my car from now on! I am so pleased to find out that there is someone in the car dealership/customer service world like Gregory who understands the value of caring for the customer. This employee is a gem. I hope you keep him on your team for a long time and pay him well because he truly turned this Dodge owners opinion of the service at a dealership around !!
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