Preferred Customer Treatment - Lana Buckley
On September 22 I took delivery of a 2014 MKZ at this dealership. JR Rodriguez was the sales person that found this car for me, and spent his time making sure that I understood how to use all of the features, especially the electronics. He also set-up many features that I needed to be automatic right away. JR listens to what the customer wants (I wanted safety and economy) and provides the best product available for the customer. My situation was unusual in that I made a mistake yet the dealership worked together to help me with a viable solution. JR was instrumental in coordinating this entire transaction. From the top leadership down to the sales force, mechanics, and receptionists, this dealership is exceptional. I would highly recommend JR Rodriguez and this dealership to anyone
Very helpful and accommodating. - Bentley07
Bryan was very helpful and accommodating. Very knowledgeable and reliable, making us feel comfortable during the whole process. Bryan knows the kind of car we're looking for based on the necessity of the purchase. Most of all, he's willing to answer questions even after the purchase.
Galpin Premier Collection - Great Cars + Amazing Experience! - BEHRUZ SHAHLORI
Our first visit to Galpin Premier Collection was extraordinary. Lana Krizki was our sales executive and she made it a great experience. She made us feel very comfortable and has a welcoming and friendly personality. She took her time to show us the available cars and gave us time to consider our options before making our final decision. Lana explained and made sure we were comfortable with the car's operation, specs, etc before driving off. She made sure the car detailing was done to perfection and we were happy with the overall experience.We would definitely come back to Galpin Premier Collection and Lana Krizki for future car purchases.
The Best in Central Valley !! - Yesenia G.
We have bought 4 vehicles with Lithia Ford Lincoln of Fresno and have worked with Stephen Ash each time. Stephen goes above and beyond to help us every time. We never have an issue go unanswered and his professionalism is the reason we return any time we need a vehicle. We recently bought our new F150 Platinum truck and the first person we thought of was Ash and Lithia Ford. Financing with Zack was quick and easy and we appreciated the attention to all the details with options and service agreements. The service department here is another great reason to choose Lithia Ford Lincoln. We are very happy with our purchase and recommend Lithia Ford Lincoln of Fresno and Stephen As to anyone looking for their next car.
We noticed the dealership really improved over the time, they added QuickLane service and fully remodeled the building. It looks very beautiful inside and outside. Very nice people work here, very friendly, attentive and professional. We will be back here for sure.
Hi prinessa lewis - Lady p
South bay ford dealer in Hawthorne are best in town I got 2017 fusion from there .Freddyk help me he is the best .I didn't just get a brand new car but I'm part of the ford family now cause that way they treat u there .If you're part of ford family.
I contacted the Internet Mgr. on-line for a price quote... - Rondo 2831
I contacted the Internet Mgr. on-line for a price quote for a MKX. I received a quick response and set a meeting to view and test drive the car. After doing so, we discussed detailed pricing and financing options. Everything was very straight forward and all my questions were answered. I bought the car. All the transactions went smoothly and the delivery of the vehicle was as I requested. I am very satisfied with the purchase.
Excellent product knowledge and customer service! - Shawneen Mitchell
Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff were fast and friendly. One of the best car buying experiences we have had. And the vehicle is great! Thanks for the great experience and high level of customer service. Keep up the great work.
Excellent Car Dealer! - AuntCarol
I have purchased numerous cars over the years from McAuley's and always get my cars serviced there. They are courteous, do a good job, give me a ride home or let me use a loaner when I need it. They are always good to deal with. They all have a good sense of humor too which is important to me!
I would not hesitate to recommend McAuley's to anyone who needs a new car, a used car or service on their car. They are #!.
Best Customer Service Ever - aneale523
I had previsouly visited SM Chevy and Toyota and had the worst experience. My family and I just purchased a 2015 Ford Edge from SM Ford and could not be happier. Not only is the car amazing the Service provided by Sales Manager Michael Rocha and Sales Consultant James Beckman was literally as good as customer service gets. We will be back to buy more cars from them and will refer everyone we know to do the same! Ask for them, you will get great help from genuine people!
Hands Down Best Experience EVER!!! - JustinJ
It all started with a week long intensive search around the entire County of San Diego for the perfect vehicle for our family. We visited roughly 30+ dealers from all brands: Dodge, Jeep, Toyota, Honda, Nissan, Chevy...the list goes on and on. After going round and round with other dealers, we got tired of the same old run around and unprofessional demeanor. Finally, after nearly giving up the search, I drove into Witt Lincoln. From the very moment I stepped foot on the sales lot and met Bob Garbo I felt at ease. I let Bob know what we were looking for and our comfort zone. The accommodation factor of the Witt dealership is phenomenal. My wife was at home caring for our two younger kids so Bob, without hesitation, suggested we take the vehicle to her. The first vehicle on test drive was the MKC. After running numbers we still weren't in our comfort zone. Search over right? Nope, the very next day Bob contacted me to follow up and we ran through some more ideas and figures. We came back to the dealership and he showed us an MKZ, which by the way is a very sexy sedan. We instantly fell in love. We thought there would be no way for Bob to get to our price. Somehow, with the help of Tony Lafaro, in the finance department, we have a new lease on a 2016 MKZ Hybrid parked in our driveway. Bob, we cannot thank you enough for taking your time with us. All and all, the Witt Lincoln team of Bob Garbo, Tony Lafaro and Todd Witt made our purchase experience amazing. We certainly will never forget this experience and we recommend anyone looking for a new vehicle and/or lease to stop into Witt Lincoln and ask for Bob.
Only from the best - Christopher granthem
Walked inside needing a car, met a series of problems, but for edith and glens people it was no trouble at all. When you walk into a building one your unfamiliar with and those who are there not only offer there services however they sacrifice their time and even at the cost of missing meals- it is quite humbling. Believe when i say they are the ipitome of what it means to sell cars- im so accustomed to the oiled slick car salesman but with this it was a new experience altogether. Iv never been so satisfied with customer care and if i could sell my car just to go back i qoute "i believe i would" although it isnt ideal of course haha. Joking aside their human beings who understand the individual problems everyone faces and with them i felt more than safe knowing god was using them as a medium to let me know id be alright- thank you glen and edith and everyone else in back operations, this will never forgotten- their hand picked individuals who raise the bar in the automotive industry- anyone who goes is more than lucky, they are blessed- sincerely Christopher granthem
Great Experience - Maaya10
Finally after looking for so long I have finally found the perfect Ford Fusion. Thanks to Omar Cervantes who helped me answer all my questions and picked out the perfect car with no rush. I will definitely recommend Omar and this place to friends and family if they wanna find the perfect car. By far the best dealership I have ever dealt with after wasting my time at other places that would try to pressure me into getting a car I didn't like.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Excellent Service - Sauce
Excellent service. Knowledgeable sales staff. Beautiful dealership. Overall, great buying experience. Would highly recommend Sunnyvale Ford / Loncoln dealership to friends / family for their next car purchase.
Best deal on the inland empire - Jhsoto
I purchase a new 2016 ford explorer xlt from Fairveiw ford in San Bernardino I got the best deal compare to the other ford dealers in the inland empire area if you want to get the best deal on a ford vehicle contact Johnny Rodriguez at email@example.com
Service repair Accusations. - Esco24
This morning I brought my 2014 Ford Focus that was just purchased used in May, for the front air dam hanging under front axle. Immediately I was told I hit something and this was not a defective part. I explained to them how all the holes were intact and the clips and bolts were all missing 5 in total, of course they started pointing out scrapes and scratches that were obvious to everyday driving, mind you I bought this car used from here and I was probably a dealer loaner. So now it's 2:00 and my car is still I sitting in service driveway and everyone in service hsad continued to ignore me and my issue. Great job PSFord service manager Brain another dissatisfied customer you have gained your record is outstanding in the complaint department.
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Outstanding Service Department - juanm051
Well first of all i don't speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in because my car had a clutch recall. This young guy by the name of Anthony Andersen helped me. my wife needed loaner Vehicle he offered to give her one while they worked on her fiesta, to me that speaks on its own. Someone going out of there way to help a customer. Excellent service would definitely recommend it
Integrity? Honesty? Mean nothing. - K. S.
I entered into communications over a vehicle located at Price Ford in Turlock, CA. I am located in Colorado. After multiple verbal phone calls regarding condition of vehicle with Dylan (sales rep), I gave him my credit card information for a deposit/hold on the vehicle while it was sent to a mechanic for a pre-purchase inspection paid for by myself at the cost of $199.99. He assured me the vehicle would be pulled from the lot and would not be sold until taken for inspection and communications after. Communications fell away following the cars return to the dealership after inspection. There were several "safety concerns" that had to be addressed prior to me deciding to purchase the vehicle that Dylan and his assistant, Joe, agreed to - battery replacement and exterior bulbs that were causing additional dash warnings. Communications again ceased as I repeatedly tried to find out what was being done with this vehicle since I was still interested. I received a phone call a week later from Joe informing me of the "bad news" that the vehicle had been sold despite my deposit. I phoned Chuck, the dealership sales manager, and left him a message, which he did not return. I phoned again 2 days later and left another message. He then returned my call and after I asked for reimbursement for the $199.99 pre-purchase inspection since I had a hold on the vehicle, he adamantly refused stating it was my prerogative to have this completed. This is despite the only reason I went forward with the inspection, at my cost, was due to the hold on the vehicle, and being reassured it would NOT be sold. They went against a verbal agreement entered into with myself and Dylan, the sales rep. In no way do I recommend this dealership who is unable to keep their word. They give new meaning to typical "sleazy car sales people" and it starts from the very top down with Chuck. Run away and find a reputable group that will actually be on your side. I invite the owners to reach out to me. This is just the first of many social media sites that these actions will be shared. All for a measly $200 they are too cheap to reimburse because they could not keep their word.
bad sales service - water0033
never answered my question and quote, very unprofessional, , so I guess you are too busy to sell cars, no problem, we bought chevy instead, cheaper better and great services and sales over at chevy
Total fraud, cheaters, avoid at all cost! - tgf
The salesman pressured me in buying the car I did not like while offering to pay my remaining lease payments. They returned my car but did not pay, unknown to me they listed that I should pay that!
They also totally misrepresented the car, turned out it was already in the accident, they sold it as new!
They did not let me call anyone for help describing how great the deal they wanted to offer. It was another lie as much much more, its just too painful to talk about. I called the manager who just dismissed me.
Bait and switch - Roberth777
The only reason why I rate this one star is because of the bait and switch. I showed up at the dealer on 6/20/ 2016 because of a sign shown on multiple vehicle windows saying $5,000 off and 0% APR for the next 72 months I spoke with Henton and Sal . After they had ran my credit they had told me that offer was for Memorial Day and they had forgot to remove that sign, and would not honor it told by Sal. They told me to come back on Independence Day and they should have 0% for 72 months. Today is 4th of July and I showed up at the dealer because I saw a email online saying $6000 cash back and 0% for the next 72 months and on their website. At that time I was greeted by Manuel. He told me that they should be able to honor it. He took my wife for a test drive as I spoke to the manager Bob heninger. I told them I came in because of an email. I showed him the email and a deal online which was valid till July 5th. He told me they can only give me $4000 and 0% APR for the next 72 months not $6000 I told him why if your deal shows this $6000 cash back and 0% APR for the next 72 months I showed him the email and that it says it on their website and the pictures I took last time I was there. The sales manager told me sorry but they cannot honor it. Plus they had gave me a higher price for the car then the last time I showed up and I told him last time I came in the price was lower than you're price right now. They just gave me the run-around. I told him it was a bait and switch. Will not buy a car from them.
Horrible Service Center - Db
My first experience with the service center was an oil change. I had an appointment. It took 5 hours for the service to be completed. Took my car another time for a transmission issue, with an appointment. They didn't even look at my car for four days and then took another 4 to complete the service. A year later I have another transmission issue. They service center reps were very smug and told me it would be a week before they could look at my car and another two weeks to complete any necessary service. They wanted to keep my car for 3 weeks! I went to Concord. The service is great with no excessive wait times. I live in Oakland, Concord is a long way to go for basic service, but it's worth it not to have to deal with San Leandro's service center.
Wiper blade turn indicator light debacle - Kittymac
20 mins job took 7.5 hrs; lying and loss of my truck n trunk cover. Promised after 48 hr time period to rekey trk ( that day)! Almost 2 wks later still no key n my trk still not re-keyed! Lied to by mechanic n management!
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........
Going on a month to get a visor replaced and a handle painte - Joe Urena
I imagine since this is warranty work and they make no money I'm of no importance (4 weeks now)
no call backs SALES BUT NO SERVICE is their slogan.
Not responsive to service needs! - NSJ
Bought an 07 Ford Escape hybrid from them new in 06. I called the service department on 5/1/15 to try to get a recall service done on the hybrid cooling pump because my wife was due to take the car on a long trip starting on 5/5. I was told that nothing could be done until the part failed. The part failed in the Arizona desert on the first night of the trip, was undrivable, and it was towed to the nearest dealer. She and a friend continued their trip in a rental car and picked up the repaired Escape about a week later on the way home. Ford covered the cost of the repair, but not the approximately $900 in rental car, extra days in a motel, and towing expenses incurred as a result of their not repairing the vehicle in a timely manner.
Customers aren't priority! - Casper
My husband and I stopped in the dealership to find a certain vehicle but were guided to three others none of which were what we were looking for. The salesman said he was going to get us a bottle of water and look to find what we were looking for. We went and waited by small building where he said he was going. About 15-20 minutes later we see him pull up a car in front of main building get out and run up to the car we last looked at. We continued to wait out in the heat. My husband then pull his truck up next to building so we could wait in air conditioning for another 10-15 minutes. Sales person still had not returned? Really? Way to go Crown I'm sure treating customers like that will make them want to do business with you. Lost my business!
Don´t trust this dealership - Andrea R.
Purchased a used car here on February this year. I was told the vehicle had only one owner, and their CarFax report said it had not been involved in any accidents. I now recently took the car to a repair shop and they said this car definitely had a major collision on the rear bumper, and so I contacted them to tell them about this. They said they COULD NOT guarantee the reports on Carfax, and so I asked if they had car mechanics that inspected the cars before selling them. The incredible response was that their car mechanics DON´T CHECK for collision damages. Then what are their car mechanics for? Again I am not an expert, but you can visibly see that the car had paint jobs done on the rear back of it. A car mechanic would have seen that. So they DON´T TAKE RESPONSIBILITY for the products they sell, they don´t inspect the used vehicles properly before selling them. The whole point of buying from a dealership is that you can trust that the product is going to be good and that the information given is accurate. Don´t trust this business, go somewhere else to get a car.
The worst dealership in California - Chester volcanoes
They have terrible customer service. Extremely unintelligible. They are very rude an unprofessional. A guy named Corey lied to my face an told me he would make sure my truck got taken car of. I called a few days later concerned that I haven't gotten a call about my truck, they had no idea where my truck was an denied it was even there. I absolutely hate Ed Wittmeier Ford Lincon me Mrcury dealership an ever single one of its employees. You guys suck an should all be fired!