Galpin Premier - ScottS
I just bought my new Lincoln Continental from Todd Kessler from Galpin. What an amazing car and dealership. Great knowledge, great customer service. Just great ,,, I had fun, I got a good deal. Todd was extremely helpful and made the whole process a breeze. Do yourself a favor and go into Todd at Galpin and take home a new Lincoln. You won't be sorry.
5 Star Review !! - Jordyn
I've been struggling to get a car , I spoke with Neri weeks before he said he will help me out , he really helped me out he went out of his way not a lot of people so .it was a pleasure doing business with him I will continue to do business and Norms Reeves Ford is where I recommend every one get a car from !
Easy, quick and friendly - bonnijc
I purchased my Ford Flex from Mark Byrd. He was awesome and great to work with. Very happy and I love my new car! Than you Mark!
problems in service department - Dee C.
Dear Cal, I wanted to thank you and Tom for the care and help with the problems in the service department I had experienced. I wanted to Thank you and Tom for the fast help in the problems I had gone thru, but I did not see Tom's name in list and before the year is over I was hoping to send a letter to corporate there is still the tool box that has not been replaced yet,still waiting for it? If you could check to see if it came in yet. I would like to let the customers know if anytime you have a problem then go to Cal in stead of posting complaints you will find out as I did problems can be taken care of the right way, if you treat others as you want to be treated it always works out. Mr. Sager listened to my complaints and took care of it in a few days!
Thank you Cal
After all is completed I will be changing my rating of service department to 5 stars.
Merry Christmas and a Happy an Healthy New Year to you and yours.
Extraordinary Customer Service - jonbrankin
Overall, this is a great Ford dealership with authentic customer service. The team at this dealership consistently strives to provide a positive experience throughout the entire buying process. I will definitely be recommending this Ford dealership to others. And plan on doing business with them for many years to come. Thank you again Sandy, Emiliano and the entire team! See you all again soon. ~Jon R.
south bay ford the best dealer - dowal87
Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)
Service on my jaguar for the lst time - Lanie
My car was serviced cleaned and i was taken back and forth to work. All within the time frame they told me. They always take such good care of me and my car...very thankful.
Outstanding Service Department - juanm051
Well first of all i don't speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in because my car had a clutch recall. This young guy by the name of Anthony Andersen helped me. my wife needed loaner Vehicle he offered to give her one while they worked on her fiesta, to me that speaks on its own. Someone going out of there way to help a customer. Excellent service would definitely recommend it
Hands Down Best Experience EVER!!! - JustinJ
It all started with a week long intensive search around the entire County of San Diego for the perfect vehicle for our family. We visited roughly 30+ dealers from all brands: Dodge, Jeep, Toyota, Honda, Nissan, Chevy...the list goes on and on. After going round and round with other dealers, we got tired of the same old run around and unprofessional demeanor. Finally, after nearly giving up the search, I drove into Witt Lincoln. From the very moment I stepped foot on the sales lot and met Bob Garbo I felt at ease. I let Bob know what we were looking for and our comfort zone. The accommodation factor of the Witt dealership is phenomenal. My wife was at home caring for our two younger kids so Bob, without hesitation, suggested we take the vehicle to her. The first vehicle on test drive was the MKC. After running numbers we still weren't in our comfort zone. Search over right? Nope, the very next day Bob contacted me to follow up and we ran through some more ideas and figures. We came back to the dealership and he showed us an MKZ, which by the way is a very sexy sedan. We instantly fell in love. We thought there would be no way for Bob to get to our price. Somehow, with the help of Tony Lafaro, in the finance department, we have a new lease on a 2016 MKZ Hybrid parked in our driveway. Bob, we cannot thank you enough for taking your time with us. All and all, the Witt Lincoln team of Bob Garbo, Tony Lafaro and Todd Witt made our purchase experience amazing. We certainly will never forget this experience and we recommend anyone looking for a new vehicle and/or lease to stop into Witt Lincoln and ask for Bob.
Bait and Switch Promo tactics - F150Tester
Bait and switch tactics for promotions. Poor integrity and shady management.
Now this is going to sound ungrateful, but it was the manner in which we were treated that connvinced me never to do business here. Ford is currently running a promotion where you get a Free List Ticket to snowboard when you test drive a car. I've been shopping for a truck and a friend of mine was interested in an RS so I figured we'd get two birds and one stone and take advantage of the promotion as well. I called a couple dealerships and found out this one still had tickets so we went there. Went in with a friend to test drive an F150 for myself and a Mustang for him (they did not have an RS available to test drive).
After driving both and we let the salesperson Julian know we weren't interested in making a purchase right then as I haven't explored all my options yet and my friend was still more inclined towards another brand. When we brought up the promotion, he spoke to his manager who then told us that we could only have one ticket as they only had three tickets left. The promotion specifically said "one per person, per test drive" and when I mentioned that, they rudely brushed me off and said "We have to save the tickets for the public". I asked if we would have been treated different if we had come in seperate cars instead of driving in together and he just repeated the same words back to me and gave me a "This is what you get" look.
While a free ticket is obviously a great thing, I was not as upset about that as I am about the lack of business integrity this place has. Listen to the other reviewers, MANAGEMENT HERE DOES NOT CARE ABOUT THE CUSTOMER. These tickets are given to them from corporate to bring in potential customers like us and they held them back when they realized they weren't getting a sale that day. This pettiness towards a potential customer who just so happened to not want to sign on the dotted line that day has left me with a bad taste for both this dealership and the brand in general. My first car was a Ford and now don't think my next one will be.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Extremely Satisfied Customer - McCrabb, Tracy 1234
I recently purchased an new truck. I received excellent service from Sam & Amir. I love my new truck! Would definitely recommend Caruso Ford to anyone shopping for a new vehicle.
Seem like honest people - 2017explorer
Came in on Presindents day, salespeople were nice and gave me a good deal. I heard service is good so I got the service package too, I hope to be as happy with the service as I was with the purchase. Moe in Finance was a pro.
Service done the right way. - Wayne
Brakes went out on my p/u Saturday 1/28. Called you and talked to Tony in service. He got right on it. Tow truck delivered my p/u to your shop and was ready the next morning and I was on my way to AZ by noon. Special thanks to Tony. He took great care of me...Happy Camper 😎Wayne I
Great experience while getting car serviced/ repaired - Tej
I had my Ford car serviced and repaired here at the Future Ford Lincoln of Concord (had bought this car from them as well). There were some additional fixes needed on top of basic service and everything was taken care very well. Ed did a great job in managing the whole process and fully keeping me in the loop. My car was there for 4 days as some parts were needed that they didn't have in stock. I always got a call back with the latest info, the whole process was streamlined and smooth. Would love to go back to them as needed.
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Unprofessional at best - No Napa
We stopped in to look at new vehicles and like to do our best by shopping locally. The sales person was very nice and very helpful. I believe his name was Jeffrey. That was as good as it got. Once the used car manager was involved it went down hill fast. The manager made some very inappropriate statements about me and one of the other salesmen tried to shut the door before I could hear it all. One salesmen said "you can't say that". We are all very busy and have a lot of work to get done, but when your job is customer service and you have a customer ready to make deal. I would expect more professionalism from anyone than I received from Napa Ford. I will never set foot in that dealership again and will steer people I know away from them. Zumwalt Ford is just 20 minutes up the road. I will be giving them my business from now on.
Quick and courteous - EugeneM
Phoned to set up an appointment for a recall. They had my Edge in the next day and it was finished before the end of the day. Servicemen were very courteous and helpful.
oil change gone bad - jeff o
Went in for an oil change , and they didnt put in enough oil and ruined my engine, and wanted to charge me over 6000.00 The guy that did the work no longer works there. Do not go there for any service , they suck big time !!!
Deceptive Dealer Practices - Nellie
I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they WASTED TWO HOURS OF MY TIME!!! Most or all dealerships have an online approval process, which is how the sales rep contacted me. I stressed that I was reluctant to come down if my loan was not approved because I didn't want to waste time if they couldn't do the deal. But once I got there, the Internet Manager Chuck Treister does a bait and switch routine, saying "we think we might get this deal brought" but we need to add to gap insurance, bank fees, etc, etc...... of an additional $3000. They wanted me to agree to a loan amount that was not even sold yet? Then the internet manger Chuck insulting me by referring to my lack of car buying experience in the last 10 years, my credit report and telling me that he is losing money on the car because it is priced so low. I'm confused, he is the Internet Manger or the Finance Manager? And how is the list price of the car any of my concern? I really do feel sorry for the sales rep Dustin Hawkins (who was a good sales rep) because the management team and practices are deceptive.
Service office reps are not female customer focused - Raji Rykert
I had an appointment with the Service dept at this Ford dealership. I arrived a few minutes early and two male reps were on the phone. Another male customer walked in behind me a few minutes later. When the first rep got off of the phone, he immediately started speaking to the gentleman behind me, completely ignoring the fact that I was standing there. I was about to say something when a young woman walked up to the cashier's window. I approached her and explained that it was my first time at that location and I wanted to make sure I was in the right place. She looked up my information and verified that I was, she told me my service advisor was the rep who was still on the phone and stated the he would be with me momentarily. When he got off the phone, he asked how he could help me. I described my car issue, he looked it up in his computer and then told me I was in the wrong location. He directed me to the Quick Lane service department next door. I drove to the secondary service location and the lady at the desk told me the first location I had gone to was correct but that she would help me anyway since her service center was able to handle my car's repair. I described what occurred earlier at the other service office and she responded "I get that feedback a lot". She gave me her card and told me in the future, to bring my car to her Quick Lane service site. She said they can handle almost all repairs.
HORRIBLE INCOMPETENT SERVICE DEPT! - MGE
NASTY AMATEURS! - Brought my car in for a suspected exhaust leak. Strong fumes/chemical odor in the car. Soon as Service Advisor comes up, says "you prob know about the exhaust problem from the news." and said there was no fix. He couldn't figure out the smell, then said he couldn't smell anything. I got the GM (part owner also) to come out and he too smelled the strong chemical odor. Then the svc adv noticed the canvas seat cover I have in the backseat. Told him it was for my dog and that NO, my 8-LBS dog has never ever had an accident in the car, nor was anything spilled in the car, EVER. But I knew he was seizing on the cover anyway.
They had my car all day and never called me w update. I finally call at 5p and got the "I was just going to call you" bit. They found an oil leak. Then the Svc Mgr Ken told me he was an "animal technician" for 20 years (real impressive, buddy) and in his "expert" opinion it was a dog odor. Um, NO it's a chemical odor (like your GM said). After 20 years of catching dogs maybe the smell is stuck in your nose. And being a 20-yr dog catcher isn't something I'd be bragging about to bolster my auto repair resume. Just an overall ignorant guy.
Biggest bunch of lazy amateurs I've ever seen! And based on the fact the GM/Owner was involved I wouldn't buy anything from them as they can't be trusted since this is an acceptable level of service to the owners.
False representation of car condition. Promised to send DVD. - cargirl sam456
Asked the salesman if the car had dents.He assured me that it had none. When I received it,it had minor and one big dent on the front left fender. He promised to snd the navigation DVD and never did. Since December 11 2016 I Have been calling him never answers. I needed the title and the DVD. I called the the sales manager,the business office,the internet manager, the main manager. Two of them promised to look into the matter and call me back. All my calls went to the answering machine. It is now two months and I am waiting for someone who has the courtesy to call back. The dent and scrape on the wheel will cost $ 500 . This is a brief synopsis of my experience. Salam Aboujaoude
Don't purchase or service your Lincoln here!! - DSF
They call themselves a Lincoln dealer but they are really only a Ford dealer - there is no quality "Lincoln" service experience here. I have taken each of my three Lincoln vehicles here and every time they have screwed things up so bad that I had no alternative but to get my vehicles out of there and drive to either Palm Springs Lincoln or Eugene Lincoln to correct their mistakes. They ruined my nav module, the collision avoidance system, the adaptive cruise control and even replaced a yellow turn indicator light with a white bulb!
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Going on a month to get a visor replaced and a handle painte - Joe Urena
I imagine since this is warranty work and they make no money I'm of no importance (4 weeks now)
no call backs SALES BUT NO SERVICE is their slogan.
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........
Not responsive to service needs! - NSJ
Bought an 07 Ford Escape hybrid from them new in 06. I called the service department on 5/1/15 to try to get a recall service done on the hybrid cooling pump because my wife was due to take the car on a long trip starting on 5/5. I was told that nothing could be done until the part failed. The part failed in the Arizona desert on the first night of the trip, was undrivable, and it was towed to the nearest dealer. She and a friend continued their trip in a rental car and picked up the repaired Escape about a week later on the way home. Ford covered the cost of the repair, but not the approximately $900 in rental car, extra days in a motel, and towing expenses incurred as a result of their not repairing the vehicle in a timely manner.
Customers aren't priority! - Casper
My husband and I stopped in the dealership to find a certain vehicle but were guided to three others none of which were what we were looking for. The salesman said he was going to get us a bottle of water and look to find what we were looking for. We went and waited by small building where he said he was going. About 15-20 minutes later we see him pull up a car in front of main building get out and run up to the car we last looked at. We continued to wait out in the heat. My husband then pull his truck up next to building so we could wait in air conditioning for another 10-15 minutes. Sales person still had not returned? Really? Way to go Crown I'm sure treating customers like that will make them want to do business with you. Lost my business!
Bait and Switch - carshopper
This dealership is unscrupulous and is probably running a borderline illegal bait-and-switch operation. The owner and managers should be investigated by the Monterey County District Attorney's office. They advertised a car at a low price on the internet. I went in and test drove it. All along they were trying to get me to buy an new or more expensive car. I said I would be interested in buying the car that I test drove. I went back 4 days later to make the purchase. The salesperson told me that they could not sell me the car because of mechanical problems and it would take 3 months to get the parts to fix it. This salesperson was given instructions to tell me this by the owner or whoever made the decision.