Mike Rocks! - Scott's Ford
We had the pleasure of meeting Mike yesterday while we were researching our options for the end of my Lincoln MKZ lease. Mike was an absolute gentlemen and truly listened to our situation carefully. He provided us the information we needed to make an informed decision, giving us options we had not considered. Given our circumstances, our options were limited and we figured we would end up having to purchase my lease. Not necessarily a bad thing as the Lincoln is arrest car. However, knowing what we were attempting to do, Mike did something few salesman can actually do with me, he sold me on an option I had not thought of...and that option is now sitting inside my garage today! Mike was a professional and never pressured us at any time in the sales process. He worked with us on price, giving us options that worked with our budget and met our needs. Simply, he exceeded my expectations! The whole dealership seemed the same way. Relaxed, non-pressure, accmodating, professional and frankly interested in customer satisfaction. I can honestly say that if your in the market for a new vehicle, his is the dealership to visit. Just ask for Mike!
Great service & salesperson! - RadrDva
Tony Martin was the best salesperson! He is very knowledgeable and reliable. He did everything he said he would do and I recommend him highly!
Todd Kessler - Smilin62000
Todd been a trusted Galpin employee for years and a loyal sales person for my family. In this era of lackluster costumer service Todds a breath of fresh air. Thanks again!!
purchasing a Ford Escape - fishcamp
I am very pleased with the low stress sales representative in purchasing my Ford Escape. I recently purchased a Ford Explorer from Future Ford in Clovis in January 2016 and there was too much pressure and I felt I couldn't trust the personnel. So when I purchased a Ford Escape I gave Lithia Ford a try. And I was very pleased with the experience.
south bay ford the best dealer - dowal87
Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)
I contacted the Internet Mgr. on-line for a price quote... - Rondo 2831
I contacted the Internet Mgr. on-line for a price quote for a MKX. I received a quick response and set a meeting to view and test drive the car. After doing so, we discussed detailed pricing and financing options. Everything was very straight forward and all my questions were answered. I bought the car. All the transactions went smoothly and the delivery of the vehicle was as I requested. I am very satisfied with the purchase.
Excellent product knowledge and customer service! - Shawneen Mitchell
Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff were fast and friendly. One of the best car buying experiences we have had. And the vehicle is great! Thanks for the great experience and high level of customer service. Keep up the great work.
Excellent Car Dealer! - AuntCarol
I have purchased numerous cars over the years from McAuley's and always get my cars serviced there. They are courteous, do a good job, give me a ride home or let me use a loaner when I need it. They are always good to deal with. They all have a good sense of humor too which is important to me!
I would not hesitate to recommend McAuley's to anyone who needs a new car, a used car or service on their car. They are #!.
Best Customer Service Ever - aneale523
I had previsouly visited SM Chevy and Toyota and had the worst experience. My family and I just purchased a 2015 Ford Edge from SM Ford and could not be happier. Not only is the car amazing the Service provided by Sales Manager Michael Rocha and Sales Consultant James Beckman was literally as good as customer service gets. We will be back to buy more cars from them and will refer everyone we know to do the same! Ask for them, you will get great help from genuine people!
Hands Down Best Experience EVER!!! - JustinJ
It all started with a week long intensive search around the entire County of San Diego for the perfect vehicle for our family. We visited roughly 30+ dealers from all brands: Dodge, Jeep, Toyota, Honda, Nissan, Chevy...the list goes on and on. After going round and round with other dealers, we got tired of the same old run around and unprofessional demeanor. Finally, after nearly giving up the search, I drove into Witt Lincoln. From the very moment I stepped foot on the sales lot and met Bob Garbo I felt at ease. I let Bob know what we were looking for and our comfort zone. The accommodation factor of the Witt dealership is phenomenal. My wife was at home caring for our two younger kids so Bob, without hesitation, suggested we take the vehicle to her. The first vehicle on test drive was the MKC. After running numbers we still weren't in our comfort zone. Search over right? Nope, the very next day Bob contacted me to follow up and we ran through some more ideas and figures. We came back to the dealership and he showed us an MKZ, which by the way is a very sexy sedan. We instantly fell in love. We thought there would be no way for Bob to get to our price. Somehow, with the help of Tony Lafaro, in the finance department, we have a new lease on a 2016 MKZ Hybrid parked in our driveway. Bob, we cannot thank you enough for taking your time with us. All and all, the Witt Lincoln team of Bob Garbo, Tony Lafaro and Todd Witt made our purchase experience amazing. We certainly will never forget this experience and we recommend anyone looking for a new vehicle and/or lease to stop into Witt Lincoln and ask for Bob.
great women - angiebabe
I went to your dealership last week and I walked around and looked at your cars and then I went inside just to see how it looked it was teal nice very friendly employees but one wad really great her name was Christine Avila she was so friendly and het smile was real I really enjoyed talking to her we talked about the cars, the company she was just a very pleasant woman please let her know. You are real lucky to have het working for your company. Thanks
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Amicable - Philippe M.
Despite initial misunderstandings, Napa Ford Lincoln have gone above and beyond
to making our deal as amicable an experience for us both as possible. My hat is off to them.
Thanks to you all at Napa Ford Lincoln.'
My Nissan Leaf Purchase at Sunnyvale Ford - Dboler
My visit to Sunnyvale Ford was a positive experience! Salesman Abe, was great, & Finance approved a good price that worked! I am happy! 5 stars!
Best deal on the inland empire - Jhsoto
I purchase a new 2016 ford explorer xlt from Fairveiw ford in San Bernardino I got the best deal compare to the other ford dealers in the inland empire area if you want to get the best deal on a ford vehicle contact Johnny Rodriguez at email@example.com
I had a problem wih my Maxda. I went to the dealer and the - auto
I had a problem with my Mazda. I went in this morning, The customer service Manager fixed it right on the spot. He was knowledgeable, polite and friendly Thanks
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Outstanding Service Department - juanm051
Well first of all i don't speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in because my car had a clutch recall. This young guy by the name of Anthony Andersen helped me. my wife needed loaner Vehicle he offered to give her one while they worked on her fiesta, to me that speaks on its own. Someone going out of there way to help a customer. Excellent service would definitely recommend it
Integrity? Honesty? Mean nothing. - K. S.
I entered into communications over a vehicle located at Price Ford in Turlock, CA. I am located in Colorado. After multiple verbal phone calls regarding condition of vehicle with Dylan (sales rep), I gave him my credit card information for a deposit/hold on the vehicle while it was sent to a mechanic for a pre-purchase inspection paid for by myself at the cost of $199.99. He assured me the vehicle would be pulled from the lot and would not be sold until taken for inspection and communications after. Communications fell away following the cars return to the dealership after inspection. There were several "safety concerns" that had to be addressed prior to me deciding to purchase the vehicle that Dylan and his assistant, Joe, agreed to - battery replacement and exterior bulbs that were causing additional dash warnings. Communications again ceased as I repeatedly tried to find out what was being done with this vehicle since I was still interested. I received a phone call a week later from Joe informing me of the "bad news" that the vehicle had been sold despite my deposit. I phoned Chuck, the dealership sales manager, and left him a message, which he did not return. I phoned again 2 days later and left another message. He then returned my call and after I asked for reimbursement for the $199.99 pre-purchase inspection since I had a hold on the vehicle, he adamantly refused stating it was my prerogative to have this completed. This is despite the only reason I went forward with the inspection, at my cost, was due to the hold on the vehicle, and being reassured it would NOT be sold. They went against a verbal agreement entered into with myself and Dylan, the sales rep. In no way do I recommend this dealership who is unable to keep their word. They give new meaning to typical "sleazy car sales people" and it starts from the very top down with Chuck. Run away and find a reputable group that will actually be on your side. I invite the owners to reach out to me. This is just the first of many social media sites that these actions will be shared. All for a measly $200 they are too cheap to reimburse because they could not keep their word.
After you give them a sale...you mean nothing. - FusionGirl
I purchased a 2016 Ford Fusion about 2 weeks ago. When I purchased the vehicle it was at night so I couldn't see any faults in the car. The next day i see that there are 3 huge gauges in my glove compartment. On a new car I don't expect to see such things & on top of that my tire pressure alert comes on. So I call my salesman and he says come in so we can take a look at what is going on.. So I drive out to the dealership, he takes a look at the scratches and says he will bring it over the service department to see if they can fix it. Apparently the main service manager is not there that day so he didn't have any answer, but he took some pictures and said he would let me know what the service manager will say. A couple days later my salesman calls me and says they can fix my glove compartment & my tire pressure problem, I just have to come back to the dealership so they can take a look at it, then they will order the part for the new glove compartment, then I will need to come back AGAIN when the part arrives. Keep in mind this is like the third time coming out to the dealership after I had purchased the car & i live about 30 minutes from the dealership. I have tried to ask my salesman & a sales manager if they could just order the part without me coming back out there but I have received no response so far. I am very frustrated with the service and treatment I am receiving. I love my new ford fusion and I just want my glove compartment & tire fixed. So aggravated & it better get resolved soon.
bad sales service - water0033
never answered my question and quote, very unprofessional, , so I guess you are too busy to sell cars, no problem, we bought chevy instead, cheaper better and great services and sales over at chevy
Horrible Service Center - Db
My first experience with the service center was an oil change. I had an appointment. It took 5 hours for the service to be completed. Took my car another time for a transmission issue, with an appointment. They didn't even look at my car for four days and then took another 4 to complete the service. A year later I have another transmission issue. They service center reps were very smug and told me it would be a week before they could look at my car and another two weeks to complete any necessary service. They wanted to keep my car for 3 weeks! I went to Concord. The service is great with no excessive wait times. I live in Oakland, Concord is a long way to go for basic service, but it's worth it not to have to deal with San Leandro's service center.
If I cold rate with zero stars I would.... - jgillick
I tried to purchase a vehicle in April from Star Lincoln in Glendale, CA without avail. I went in with printout of the same vehicle (identically equipped) from a local competitor with similar miles and said "If you could come within $500 of this price, I would rather purchase from Star as it is closer to my home." They tried to explain that it is not the same vehicle when was clearly the same except for the color (black vs. red). I am a realist and understand not all deals can be made based on a number of variables. They did not want to make the sale, so I purchased from Vista Lincoln (GREAT dealership!) that evening.
Fast forward approx. 30 days .....
I took the vehicle I purchased in for service as there was a suspension/steering issue. They said they fixed the issue and replaced a strut. After getting it home (nearly 10 days later), one issue was fixed and another created with the steering. I brought it back that week and another part was replaced. Got it home and the same issue was there (approx. 10 more days later). I made an appointment, brought it back and another MAJOR part was replaced. Got it home, same issue existed.
By the sixth time I brought it back (yes, 6th!), and after being in one of their loaner cars for over 30 days between May 1 and September 30), I was told "the noise/feeling is normal." This was after multiple service advisors and the service manager (Manny) all sat in the vehicle and agreed prior to taking the vehicle in that there was an issue. It took a call to Lincoln customer service to start a complaint process to get anything moving forward.
The General Manager at Star Lincoln in Glendale, CA and I connected and he asked if I could bring the car by so he could personally drive the vehicle (Alex). He was very nice and genuinely seemed as if he cared. I drove to the dealership and he drove the vehicle and agreed there seemed to be an issue as he never felt steering like mine in another vehicle. He asked what he could do as I explained that I had an appointment to bring the vehicle to another dealership for another opinion. He said he wished he could have one last shot at it as he would "personally oversee the repair." Again, he seemingly seemed like he wanted to figure it out, I agreed and he whisked me off to service and put me in a loaner minutes later. Approx. seven (7) days later, he informed me that the issue was "normal" like the tech and Service Manager said. He was very nice about it, but I knew he was wrong and was nearly infuriated and frustrated at that point. In my mind, Lincoln would never be able to compete against the other luxury brands with dealerships like Star and I gave up. I wasted enough valuable time and was on my way to trading the car in for a Lexus which is what it replaced. I never had such an issue with Lexus (or Audi, Nissan, Honda, Chevrolet, Infiniti, etc.).
After sharing my disbelief with my assigned customer service representative, she suggested that I bring the vehicle to another dealership for one last opinion as her hands were tied (at this point, I was ready to go to arbitration per the Lemmon Laws in California and actually started filling out the paperwork). I chose to give it one last try and brought it to Advantage Lincoln in Duarte, CA, where they took me in with open arms. After actually listening to what I had to say, they found the part that was causing the issue and replaced it. Less than one week later, I had the car back and guess what, it was fixed! Moving forward, I am driving 25 miles out of my way to service our two Lincoln vehicles at Advantage as they earned my trust, respect and ultimately, my business.
While all this was happening, I had my wife's vehicle in for service at the same time (we were expecting our first vehicle back by this time) which is under factory warranty. They did find that her battery was weak and needed a replacement, but wanted to charge us over $160 to replace it. Had my wife picked up the vehicle, she would have paid, but luckily I asked "why would we pay when it is under warranty?” It turns out the service manager did not check to see if it was under warranty. Really?
At the end of the day, Star Lincoln in Glendale, CA has fundamental communication and systems challenges to overcome as they are greatly flawed. Things happen in business, I get it. This situation was simply ridiculous, avoidable and probably due to the laziness of people who did not want to take the time to find the real issue. After reading a number of reviews on this dealership, it seems to be a common thread.
I can say that Vista Lincoln was GREAT to deal with on a purchase. As a person that has owned 24 vehicles in my lifetime, I have seen the good and the bad from the Midwest to West Coast. Vista Lincoln was open, honest and genuine from the get go. Not like Star Lincoln in Glendale, CA.
I can also say that based on my experience with dealership service departments, Greg at Advantage Lincoln in Duarte, CA is world class. He communicates with the customer, provides updates and is honest about his findings. Not like Star Lincoln in Glendale, CA. He earned my trust to the pint that I said “If you tell me the issue is normal as Star Lincoln in Glendale, CA stated, I will admit I am wrong an 10 dozen doughnuts to the Star Lincoln in Glendale, CA service department as an apology (I can admit when I am wrong).” As you read above, I did not have to buy the doughnuts as Advantage Lincoln in Duarte, CA found the issue on the first try.
I would not recommend Star Lincoln/Ford in Glendale, CA in any capacity. Buyer beware.
Total fraud, cheaters, avoid at all cost! - tgf
The salesman pressured me in buying the car I did not like while offering to pay my remaining lease payments. They returned my car but did not pay, unknown to me they listed that I should pay that!
They also totally misrepresented the car, turned out it was already in the accident, they sold it as new!
They did not let me call anyone for help describing how great the deal they wanted to offer. It was another lie as much much more, its just too painful to talk about. I called the manager who just dismissed me.
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........
Going on a month to get a visor replaced and a handle painte - Joe Urena
I imagine since this is warranty work and they make no money I'm of no importance (4 weeks now)
no call backs SALES BUT NO SERVICE is their slogan.
Not responsive to service needs! - NSJ
Bought an 07 Ford Escape hybrid from them new in 06. I called the service department on 5/1/15 to try to get a recall service done on the hybrid cooling pump because my wife was due to take the car on a long trip starting on 5/5. I was told that nothing could be done until the part failed. The part failed in the Arizona desert on the first night of the trip, was undrivable, and it was towed to the nearest dealer. She and a friend continued their trip in a rental car and picked up the repaired Escape about a week later on the way home. Ford covered the cost of the repair, but not the approximately $900 in rental car, extra days in a motel, and towing expenses incurred as a result of their not repairing the vehicle in a timely manner.
Customers aren't priority! - Casper
My husband and I stopped in the dealership to find a certain vehicle but were guided to three others none of which were what we were looking for. The salesman said he was going to get us a bottle of water and look to find what we were looking for. We went and waited by small building where he said he was going. About 15-20 minutes later we see him pull up a car in front of main building get out and run up to the car we last looked at. We continued to wait out in the heat. My husband then pull his truck up next to building so we could wait in air conditioning for another 10-15 minutes. Sales person still had not returned? Really? Way to go Crown I'm sure treating customers like that will make them want to do business with you. Lost my business!
Bait and Switch - carshopper
This dealership is unscrupulous and is probably running a borderline illegal bait-and-switch operation. The owner and managers should be investigated by the Monterey County District Attorney's office. They advertised a car at a low price on the internet. I went in and test drove it. All along they were trying to get me to buy an new or more expensive car. I said I would be interested in buying the car that I test drove. I went back 4 days later to make the purchase. The salesperson told me that they could not sell me the car because of mechanical problems and it would take 3 months to get the parts to fix it. This salesperson was given instructions to tell me this by the owner or whoever made the decision.
The worst dealership in California - Chester volcanoes
They have terrible customer service. Extremely unintelligible. They are very rude an unprofessional. A guy named Corey lied to my face an told me he would make sure my truck got taken car of. I called a few days later concerned that I haven't gotten a call about my truck, they had no idea where my truck was an denied it was even there. I absolutely hate Ed Wittmeier Ford Lincon me Mrcury dealership an ever single one of its employees. You guys suck an should all be fired!