On 3/11/2014 11:18:28 PM billjets wrote:
I originally purchased a new C-Max via the internet a few days ago. After the car was delivered to me (I live in San Francisco) I noticed the Panorama Roof was chipped and the seal was damaged as well. I called Fairfield Ford immediately to discuss my options and decided it was best to drive over so they could observe the damage. As I walked through the front door there were two people standing by to greet me, the internet salesman(who sold me the first car and hand delivered) and Bryan Rice, the Direct Sales Manager. From the moment I sat down it was all about making me happy and quickly solving the situation. I decided that I would like another car rather than repair the chipped glass. I thought for sure this would be an all day negotiation with salesmen, managers, finance, etc. However, three hours later I was driving home in another new C-Max with the exact same options, identical interior and slightly different exterior paint. All for the exact same price! Bryan spent extra time with me to assure there were no defects and I couldn't be happier with the entire experience. I highly recommend Fairfield Ford and I would not hesitate to return for another new car.
On 3/10/2014 4:52:36 PM markleif wrote:
I had a 2013 Lexus GS that I loved and had been a long term member of the Lexus family. I needed to trade my car in for a larger SUV because of severe back pain and after visiting several other Lincoln dealers and being very disappointed and treated poorly I had given up. As a last try I called Galpin Lincoln and was connected to Joseph, told him where I was in my current lease and what I was looking for and what I was looking to pay. I also explain that was suffering from chronic pain and wanted this to be as easy as possible and "painless" as possible.
He asked some additional questions to get a more accurate idea of what exactly what I was looking for and what I needed and what would help me the best. He invited me to come to Galpin have a cup of coffee (on him) and look and at Navigator. I arrived at the dealership which is stunning facility by any standard. Joseph was waiting for me when I arrived and had already brought down a Navigator for me to look at and parked it at the front door. Considering I suffer from chronic pain the simple fact that I didn't have to "tour the lot" was incredibly helpful.
What I was surprised about what Joseph did not immediately find the most expensive Navigator on the lot but the one that fit my needs and the amenities I was looking for. There was no constant "up selling" or trying to get me to buy more than what I was looking for. I have been driving luxury brand cars for some time and expect a certain experience and treatment and Joseph exceeded all my expectations.
He with the sales manager immediately came back with the deal that I was looking for and made the entire process of financing and purchasing the vehicle. The experience that I had at Galpin Lincoln and Joseph was impressive to say the least. I made a point of tracking down the General Manager to explain what an amazing experience it was. Any luxury car dealer could take notes from Joseph and Galpin Lincoln on how to work with customers to meet their needs.
If you are going to Galpin Lincoln be sure to ask for Joseph Jones....it will be the best car buying experience of your life.