George Kasem was the best Service Advisor ever! - SuePotter
I haven't been disappointed at this Ford dealer. I have tried several dealers and Cerritos continues to be my choice.
The service department is very responsive and they keep you informed through the entire process. They are the only dealer (that I know of) that uses text system to keep you updated. I really like that. But George picked up the phone and called me throughout the process.
I have a company car that was issued to me via a fleet service. George knew how to deal with the fleet service and jumped right on the issues I needed to be looked at.
Thank you George! Keep up the great service.
Excellent Service - Tdfreich
I wanted to end my existing lease on my VW and get into a Ford Fusion Energy
I had 3 remaining payments left
A friend told me to contact Kent Fry , the Fleet Manager at Ford of Fairfield. I did and Kent was able to have Ford pay off my 3 payments and get me into a brand new Fusion Energy and my monthly payment is less than what I was paying.
Kent Fry was professional and he introduced me to everyone at the dealership making me feel welcomed.
Go see Kent Fry from the Fleet Department at Ford of Fairfield when you purchase another car or truck, he is the best
The Best in Central Valley !! - Yesenia G.
We have bought 4 vehicles with Lithia Ford Lincoln of Fresno and have worked with Stephen Ash each time. Stephen goes above and beyond to help us every time. We never have an issue go unanswered and his professionalism is the reason we return any time we need a vehicle. We recently bought our new F150 Platinum truck and the first person we thought of was Ash and Lithia Ford. Financing with Zack was quick and easy and we appreciated the attention to all the details with options and service agreements. The service department here is another great reason to choose Lithia Ford Lincoln. We are very happy with our purchase and recommend Lithia Ford Lincoln of Fresno and Stephen As to anyone looking for their next car.
We noticed the dealership really improved over the time, they added QuickLane service and fully remodeled the building. It looks very beautiful inside and outside. Very nice people work here, very friendly, attentive and professional. We will be back here for sure.
Danielle Brian, Outstanding Employee - zookeepr
Danielle Brian has been our Savior. Our 2104 ford focus has had to be serviced 4 times now for the same problem with transmission. We have tried to patient, but our patience and loyalty to Ford is waning! Thank goodness for Palm Springs motors and Danielle Brian, or we would be litigating this problem, instead of singing praises for the best employee a business could want or have! Danielle has been super sensitive to our problem, and because of her we are going to give our focus another chance. Again this review does not reflect the excellent employees at Palm Spring Motors, just the incompetence of Ford the corporation for having the audacity to produce many Lemons in the Focus itself.
Thank you Danielle and the excellent technicians that have worked on our Lemon, (Focus), We appreciate you.
My experience. - d.t
After 10 years and 3 leases by Nissan we have decided to look around for a different car. We stepped into Galpin Van Nuys to look at the Lincoln MKX and boy or boy am I glad we did so. Our sales representative was Orson Van Gay, From the moment we stepped in this nice and professional man took his time to understand exactly what we want and more importantly what we need. You can easily get lost between all the options, which of course I did, but he kept me focus on what important. When we finally found the car I want, Orson went out of his way to make the numbers work for me. He put aside the fact it was Valentine and he was late for dinner with his wife, he even put up with our 7 years old losing her patients and only focus on making us as happy customers as can be – and he did. I leased a beautiful black MKX and I am so happy! Thank you Orson for being so reliable and respectful, you made this car-shopping experience a one to remember.
Great dealership, great salesperson, great deal! - Satisfied Customer
We just purchased a 2016 F150 from South Bay Ford. Our salesperson, Marisela Vazquez, was exceptional. She went out of her way to find us the exact truck we wanted. She was professional, friendly, and helpful throughout the process. She always responded quickly to my emails and questions. We have not had such positive experiences with other dealers or salespeople, so we were grateful to have Marisela take such good care of us.
I contacted the Internet Mgr. on-line for a price quote... - Rondo 2831
I contacted the Internet Mgr. on-line for a price quote for a MKX. I received a quick response and set a meeting to view and test drive the car. After doing so, we discussed detailed pricing and financing options. Everything was very straight forward and all my questions were answered. I bought the car. All the transactions went smoothly and the delivery of the vehicle was as I requested. I am very satisfied with the purchase.
Excellent product knowledge and customer service! - Shawneen Mitchell
Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff were fast and friendly. One of the best car buying experiences we have had. And the vehicle is great! Thanks for the great experience and high level of customer service. Keep up the great work.
Excellent Car Dealer! - AuntCarol
I have purchased numerous cars over the years from McAuley's and always get my cars serviced there. They are courteous, do a good job, give me a ride home or let me use a loaner when I need it. They are always good to deal with. They all have a good sense of humor too which is important to me!
I would not hesitate to recommend McAuley's to anyone who needs a new car, a used car or service on their car. They are #!.
Great Buying experience - Kraig T.
I can't say enough about the sales experience at Patchetts Ford. Josh was extremely patient, keeping in touch with me trying to find a new car within my budget. The price was super competitive and the approach was low pressure ( OK zero pressure ). The selection of models was enough to make me think bit about which color I should choose. Seriously, the advertised prices on the full website are no joke. I found that Josh was a straight shooter ,Peter was pleasant and straight forward in explaining the paper work.
They have earned our future business.
Best Customer Service Ever - aneale523
I had previsouly visited SM Chevy and Toyota and had the worst experience. My family and I just purchased a 2015 Ford Edge from SM Ford and could not be happier. Not only is the car amazing the Service provided by Sales Manager Michael Rocha and Sales Consultant James Beckman was literally as good as customer service gets. We will be back to buy more cars from them and will refer everyone we know to do the same! Ask for them, you will get great help from genuine people!
Hands Down Best Experience EVER!!! - JustinJ
It all started with a week long intensive search around the entire County of San Diego for the perfect vehicle for our family. We visited roughly 30+ dealers from all brands: Dodge, Jeep, Toyota, Honda, Nissan, Chevy...the list goes on and on. After going round and round with other dealers, we got tired of the same old run around and unprofessional demeanor. Finally, after nearly giving up the search, I drove into Witt Lincoln. From the very moment I stepped foot on the sales lot and met Bob Garbo I felt at ease. I let Bob know what we were looking for and our comfort zone. The accommodation factor of the Witt dealership is phenomenal. My wife was at home caring for our two younger kids so Bob, without hesitation, suggested we take the vehicle to her. The first vehicle on test drive was the MKC. After running numbers we still weren't in our comfort zone. Search over right? Nope, the very next day Bob contacted me to follow up and we ran through some more ideas and figures. We came back to the dealership and he showed us an MKZ, which by the way is a very sexy sedan. We instantly fell in love. We thought there would be no way for Bob to get to our price. Somehow, with the help of Tony Lafaro, in the finance department, we have a new lease on a 2016 MKZ Hybrid parked in our driveway. Bob, we cannot thank you enough for taking your time with us. All and all, the Witt Lincoln team of Bob Garbo, Tony Lafaro and Todd Witt made our purchase experience amazing. We certainly will never forget this experience and we recommend anyone looking for a new vehicle and/or lease to stop into Witt Lincoln and ask for Bob.
Great new vehicle buying experience!! - tcary
Highly recommend this dealership. My purchase was easy, hassle free with great customer attention. The made my purchase as easy and fast as possible without a lot of back and forth. The salesperson, Wayne, was very easy to talk to without feeling any pressure. Finance was a breeze with Irma. Great owner that truly cares about his customers.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Take your car here if you want it damaged repeatedly - Svtsnake98
I wanted to make you aware of my experience with your service dept. And how I was treated by your sales manager.
*I took our 2015 Explorer Sport in for an oil change and because the retractable headliner for the moon roof made creaking and popping sounds.
We received it back with grease all over the glass and headliner, scratches on interior paint, and pillar panels not reinstalled properly.
* took it back in to get the scratch fixed and the hediner/pillar installed correctly.
Relieved the car back with new chips on the passenger rear door (same door they had to fix paint on interior) and the chip they "fixed" was cheaply done with touch up paint and looked worse than when it was scratched.
* took the vehicle back in to get chips on door fixed and the interior correctly fixed.
Recieved vehicle back with clear coat on steering wheel.
*took vehicle back to get clear coat removed from steering wheel.
Received vehicle back with noises coming from drivers window.
*took vehicle to get drivers window corrected, windshield cowl fixed and moonroof cover started popping again.
Received vehicle with damaged interior d pillars, moonroof not sealing correctly, missing clear bra on a pillar, and grease on third row seat, and grease on rear headliner.
* told to go get a clear bra put back on the a pillar and the dealership would cover it and to bring it back to get everything fixed.
Brought in receipt for the a pillar clear bra (not reimbursed) moonroof was fixed, grease cleaned, and the service manager mike called email to accuse us of the damage to the district pillars. He tried telling us it could be from strollers or loading the vehicle. He said the service tech was not on the back of the vehicle so it couldn't be him and that they were not in the business to refurbish our vehicle to new. I asked him why would there be grease from the moonroof rails on the headliner and the seat if the tech was never back there and his response was to continue accusing us of the damage. Our vehicle had around 7k miles the first time it went to your service department. It had one chip on the front of the hood before we spent 2k on installing a clear bra on the entire front end. That vehicle was pristine and is professionally detailed every 6 months with professional cleaning once a week. I know every flaw in the vehicle and Steven the service advisor knows this. He knows that the techs keep screwing up and that obviously you don't get people as ocd about their vehicle as I am. I was told by the service manager that they would cover the pillars as a one time good will but I refused because your service department will probably damage another part of our vehicle. It is sad and pathetic to have a service department damage your vehicle repeatedly and refuse to acknowledge that they are the issue. If you look at my paperwork that I signed yesterday to pick up my vehicle, I ensured I put the reason for the refusal of the "goodwill". It is not goodwill when the business is the one who damaged the vehicle. If this matter is corrected I will be loyal again. However if it continues to be unresolved, I will have no choice but to continue speaking out about the horrible quality control and unprofessional service management.
Shopping for a mustang - Csanchez11
I talked to Abe when I went in to get information on mustang pricing, he was great, answered all my questions with respect and gave me all his attention and time I needed.
Outstanding Service Department - juanm051
Well first of all i don't speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in because my car had a clutch recall. This young guy by the name of Anthony Andersen helped me. my wife needed loaner Vehicle he offered to give her one while they worked on her fiesta, to me that speaks on its own. Someone going out of there way to help a customer. Excellent service would definitely recommend it
Absolutely Awful Sales and Service! - sjs2016
Hands down the WORST dealership I've ever been to! Overpriced vehicles and the salesmen don't even act like they want to sell a vehicle. But that's not even the worst-- the service department has been giving me trouble for over a year.
I bought my car in March of 2015. It was pre owned and had a couple of cosmetic issues, one being on the drivers side trim. They promised to repair the issues and said I would get a rental because I have no other vehicle. Three months later I still hadn't heard from them about fixing the due bills so I called yet again and they said they had no proof of a due bill on my vehicle. I was holding my copy in my hand. Weeks later and countless phone calls and I finally got them to find the paperwork. I had to bring the car in twice just to get them to look at the car and order parts. A month later the parts finally came in but I'm military and I left for training for a month. When I got back I was informed that they don't give rentals and it's up to me to pay for a rental for two or more days so that they could fix my car. Meanwhile the Sync stereo system started malfunctioning and so did the air conditioning system and they told me my bumper to bumper warranty wouldn't cover them troubleshooting the issue. They said I would have to pay for a rental or I had the option to wait until my fiancé went out of town to use his car. Now that the damaged piece broke off and scraped the side of my car they're saying it's my fault for not giving them the chance to fix it. I'm military and I'm GONE for months out of the year! It was promised to me that the issue would be fixed within a month of purchase.
no one is home - riodavid
i've contacted this dealer via internet at least three times. they always send the thank you and they will get back to me in 24 hours. to date, no response. guess they don't need the business.. ciao!
bad sales service - water0033
never answered my question and quote, very unprofessional, , so I guess you are too busy to sell cars, no problem, we bought chevy instead, cheaper better and great services and sales over at chevy
Stay away from this dealer - jello231
This dealership took my car for service and refused to give it back for 3 months. They had to replace a part and every time I called they told me that they have opened up the car and they don't have parts. Its a criminal behaviors on their part. Stay away from them at any cost.
AV ford is a scam dealership - Michellerothdaniels
AV ford has been the worst experience of my life from sales to service to trade in! They screwed me on the purchase, they refused to honor recall notices or warranty work. Then they back peddle on agreements made for fixing their product. Then bring me in with an offer of 8015.00 to buy back my car when really they only were going to pay me 2500.00 when I got there! Doug killebrew is a liar, the slaesmen are cheats and the service people are scam artists! Go anywhere else than here!!!!!
Ford service department - Travis
Took my fusion to Oroville Ford for the 45k service. Was charged nearly 300 and did not get a complete service done. Ford did not have the tools to clean the injectors. Also had an oil change completed as part of the service, I have no idea what oil was used and if they actually changed anything. No window sticker on when the next oil change is due (mileage, date, oil type). Also, previous services at other ford dealers (Elk Grove, Gridley) were more satisfying and made me feel like they appreciated my business. The other ford dealers washed and vacuumed during their services and you had a clean car with no grease prints. The new location looks nice, the cashier was nice, but bottom line I don't trust the work completed by the staff and feel that the 45k service is a ripoff and I could of or should of went next door to jiffy lube for better service.
300 gets you an oil change, fluids topped off, tread wear checked, brakes checked, hoses checked. Sounds like what jiffy lube or speedee does for around $50.00
Only filter changed was the oil filter, no air filter, cabin filter or fuel filter changed.
GREAT SERVICE! - naruomary12
I brought in my Ford Escape for some minor issues. I made my appointment about a week ahead of time. Once I got there , I got out of the car and before I could turn around one fellow was covering the seat and floor and two gentlemen came over to find out what I needed. Within 30 minutes I was out of there with a fixed car and ample explanation. The guys were friendly and efficient. I will take my car back anytime. Thanks S.L FORD service center!
Wiper blade turn indicator light debacle - Kittymac
20 mins job took 7.5 hrs; lying and loss of my truck n trunk cover. Promised after 48 hr time period to rekey trk ( that day)! Almost 2 wks later still no key n my trk still not re-keyed! Lied to by mechanic n management!
Great car terrible service - Beaure
First off let me say I love my car 2012 fusion ..... The reason for the one star rating is the service is a joke. When they're selling you a car they tell you how great the extended triple play warrantee is. And I quote it keeps your car looking like brand-new. Unfortunately that couldn't be further from the truth I have brought my car in on three separate occasions for service and each time it was not covered under warranty.The first was for a paintless dent removal, The second is for a chipped windshield, and the third was for tires. All of these should be covered under the triple play warranty according to the salesman.
Every time I've came, their service quote me a timeframe and it's always one to two hours later when I get my car back. there's been a recall on my car in the last three times I've came for service they have not even brought it up. To me it seems like there should be a red flag in their system, this car hasn't had a recall yet! This one was the final straw I called this morning they told me to bring it in for the recall and they would check my tire which I did. They called me and told me that the tire was not covered under warranty so I could pick it up. When I got to the clerk they had not done the recall and guess what? an additional 45 min. At this point I'm still waiting for manager which said he be back in five minutes and that was 10 minutes ago. These last three experiences are enough to make me never buy a Ford model ever again. My advice stick with Toyota they know what's going on.
Not responsive to service needs! - NSJ
Bought an 07 Ford Escape hybrid from them new in 06. I called the service department on 5/1/15 to try to get a recall service done on the hybrid cooling pump because my wife was due to take the car on a long trip starting on 5/5. I was told that nothing could be done until the part failed. The part failed in the Arizona desert on the first night of the trip, was undrivable, and it was towed to the nearest dealer. She and a friend continued their trip in a rental car and picked up the repaired Escape about a week later on the way home. Ford covered the cost of the repair, but not the approximately $900 in rental car, extra days in a motel, and towing expenses incurred as a result of their not repairing the vehicle in a timely manner.
Used Car Sales - Arny7407
Saw a Chevy Van in their inventory...Price was Quoted $7900.00....Asked what would be the DwnPmt...He said $10,000.00.......????????
Later they sent me an email in response to the original email and if they could be of service. I replied about the Van...They replied the van is sold!!!
The worst dealership in California - Chester volcanoes
They have terrible customer service. Extremely unintelligible. They are very rude an unprofessional. A guy named Corey lied to my face an told me he would make sure my truck got taken car of. I called a few days later concerned that I haven't gotten a call about my truck, they had no idea where my truck was an denied it was even there. I absolutely hate Ed Wittmeier Ford Lincon me Mrcury dealership an ever single one of its employees. You guys suck an should all be fired!
No Customer Service - Michaelalewis
I Bought a 2013 Ford Fusion for 14899 and Put $3000 down in cash , to help out my little brother, he got a DUI So i brought it back about 31 days later .
I was offered $12200 for this car I just paid $14899 31 days ago.
The Manager Steve told me all he would do for me in this situation is buy the car back for $12200 and I would have to pay the difference and lose my $3000 down payment.
Nobody would work with me
Horrible customer service I have never lost so much money within 30 days
They are not honest and don't care about anything then making money , they will tell you whatever you want to hear just so you buy