Great experience from purchase to service! - Momwithlincoln
Galpin treats you with respect and you feel like you are important. Great communication and your car is ready when they tell you it is.
Buying my dream car - Dorky23
My visit at NR Ford was awesome. Dealership and people are so friendly. They 'll try everything to get you approved. Special thanks to Mrr.Nelli Ellis. And to finance dept.
VIP Treatment - Loves Fords
I bought my Escape over a year ago and every time I bring the car in for an oil change they treat me like a VIP. It is easy to come in using the Quick Lane and Megan took care of me right away last week. She even remembered me from my last visit. It took very little time and I was back on the road. I didn't mind waiting because I enjoy looking at the cars in the showroom while my car is being serviced.
2017 C-Max Energi - KB
I recently leased a C-Max from Tuttle Click Ford. Jim Follmer helped with the leased. I would highly recommend him. He wasn't your typical high pressured car salesman. He ran through all my options in regards to buying vs leasing. In addition, he was was very accessible by phone or email to answer any questions I had. He was thorough in going over the car with me too. Very happy with Jim and I'll buy from him again.
South Bay Ford Review - 'Mustangs Today'
“Five Stars” says it all! From the first time I visited South Bay Ford to the day I drove off in a new 2017 Mustang, my experiences at this dealership have been fantastic. Looking at the inventory online and then visiting the dealership to actually see the cars, allowed me to compare the different trim levels and to meet the very nice and knowledgeable staff who work there. Mr. Patrick Purcell, a Fleet Manager, was the one who assisted and guided me with the search for my Mustang. He is simply the best when it comes to making sure that the customer finds the right car with the proper equipment. Naturally, South Bay's inventory and sales prices fit nicely into my car search, so I was able to choose a car directly from the lot. After a test drive, it was 'Game Over' - I was Sold! The car was everything my old Mustang was, but only newer & better. The 2017 is not my first Mustang and, for sure, it will not be my last... I can say this because, I got a great lease on a great car (and you should too!). The people at a dealership really do make a difference, and I trust that you will find South Bay Ford to be one satisfying experience.
Lithia was a Great Experience - Rodcochran559
From Miles getting used in the parking lot, to Matthew finding us an incredible deal to Jorge getting us buttoned up.... It was the best experience
Top Reviewed Specialists At This Dealership
Assistant Sales Manager
Alvarez Jaguar - K.King
I recently took my Jaguar in for service at Alvarez Jaguar and I couldn't have been more pleased with the service I received. I was greeted immediately by the service manager Ivan who was beyond professional, courteous and informative. In fact, I was also approached by two other members of the team there who were also very helpful and both asking if I needed anything. I've owned other luxury car brands and have to say that after experiencing service at Alvarez Jaguar they have earned a customer for life. Truly and great experience!
Great Sales Experience - happyfordowner
My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me.
By far the Best Dealership to buy from!!!! - Betsey
I had the best car buying experience ever. They treat you like part of the family. Barry was great to work with. I bought a MKX that is beautiful, I LOVE IT!!! They spent time with me before I left the lot, showing me all the bells & whistles and I will go back for even more training. There is more than my brain can learn at one time. Their classes every month are a great idea. I would buy from them again definitely. And I will recommend them to everyone. Thanks again for a great buying experience.
very simple to purchase vehicals from chuck - 1
Purchased three trucks for a construction company and never visited the dealership. Chuck took care of everything.
Very happy will all aspects of our purchase.
we went to buy a new car - mark jamroz
My girlfriend needed a commuter car for her job. We saw an ad for a new Ford Focus on the billboard right outside the dealership for $11,700. We went inside and told them we would like to see the car. Everyone we talked to from the salesman to the floor manager and the general manager acted like they had no idea what we were talking about but they would try to find the car in the ad. After two absolutely frustrating hours of getting the run around, we finally walked out. They never found the car or offered us anything comparable. It was a complete waste of our time. We next went to Chino Hills Ford where we were treated with respect and given a good deal on a new Ford Focus.
Easy and awesome - Dudeabides88
Peter made the entire experience painless and quick. He was knowledgeable, funny, and not pushy whatsoever. The time it took from arriving to driving off the lot was less than 2 hours which impressed me. Doesn't get much better than that!
2017 Ford Escape Purchase - Palos Verdes Car Buyer
My experience with Caruso Ford staff members Manny Lopez and Susan Henderson was excellent in my purchase of a new 2017 Ford Escape Titanium with 2.0L engine and 301A Equipment option. Manny and Susan handle the internet sales and also the Costco membership car purchase service. Over a two month period of time, they answered all my questions patiently and quickly. The went the extra mile to find the exact car I was looking for. It was the best car buying experience that I ever have had. They were excellent, and I highly recommend working with them and Caruso Ford in the future.
great customer service Dept. - loves fords
We have purchased several cars from this dealership, and are very satisfied with the cars, and the
work done by the service Dept. For years, John in Service Dept. has been a great help and is a
very valuable employee, and great asset to the dealership. This time, Tom also helped us, and he was
also a help. Please give both a raise or bonus, as they are a great help to customers, and valuable.
We have trusted this dealer for years, and hope to continue.
P.S. Since we are Seniors, and have not ever driven one of the newer model cars, when we asked for a
"Loner" Courtesy car to drive home, John wasn't there, and we did not get a good explanation of how to use it, or lock it.
No one showed us where the "Remote" lock gizmo was located deep in the middle console, chamber, out of sight, so we could not figure out how to lock-up the car for the night, in our driveway, and we were concerned it might be stolen. Please tell staff to better inform us older customers, when we have to use a newer model loaner car.
great service - lillian1
I have never been disappointed in my dealings with Vista, Gregg Kennick has taken care of me since I purchased my car in 2009. I wouldn't think of going anywhere el.se
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
New car buying experience - Sherry10150
We had an amazing experience when buying our new transit van from Billy & the rest of the team. Very friendly, professional & expedient! Five stars!! Would highly recommend!
Everybody from Sales to Financing are experts. - Dron Singh
I found this van I was looking online and called the dealership for test drive,,,I met Marci who showed me the van all around nd took me for a road test,,,loved it..Then Don, John and Kevin from Sales helped me every way they could to properly suit my payments nd trade-in values,,also with extended warranty nd free oil changes,,,then comes Financing,,,Mr Tony took no time helping me get over with all the paperwork necessary faster then I could imagine,,,I have bought several vehicles elsewhere but nothing compared to this dealership,,,they are the best of the bestesss out there..will recommend this Dealership to everybody who needs to purchase from their Used nd New inventory .
Sunland Ford Experience - Eric760
Had a fantastic experience at Sunland Ford. Andrew and his sales manager did a fantastic job putting the deal together. It was so good I turned around form heading to another dealer to drive back home and purchase my car there.
Michael beaty wonderful person - lizbeth y navarrete
I was in a desperate situation i thought everything was lost, mike the financial director changed my life in a few minutes i invite everyone to come to ford and get the best deals. Thank you mike.
Fabulous service---as always! - Joanie16
Easy to make an appt, check in, get a rental car and be on my way. Appreciate the staff in service so much! Outside staff also watchful that I didn't wait too long and tall black service man (didn't get his name but he is always there) ended up driving me to rental car personally so I wouldn't have to wait any longer. Such a gracious man. Mario always a pleasure to see.
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Bad service. Make promises they can't keep. - Very disgusted
Sep 4, 2017. Promise they can get you financed with bad credit. They try to get you into a new car instead of a precertified vehicle without knowing if you got qualified. I waited 5 days and no response from Mannie Dhillion in Sales. I've called several times and can't get a hold of anyone. No one returns my calls including the managers or owners. Very disgusted with this dealership. Don't recommend this dealership to anyone.
Soooooo Disappointed - Taft Customer
Bout a 1 year old Lincoln from them. The salesman we had talked to on the phone (we live 2 hours away) was not there when we got there, we had an appointment, they had to call him to come in. The car was not ready, he showed us nothing about the car. They even still had the previous owners phone numbers set in the car and his radio stations. All they wanted to do and pushed until we were getting frustrated was the additional warranty. Forget the warranty, show us how to use our "new" car. I will NEVER buy from them again!!
Fraudulent CPO Rating - Mag06Num
Stay away! Even if they have what you are looking for at a competitive price it's not worth the hassle of dealing with these nitwits. Absolutely zero customer service skills. GM actually told me "I don't know what to tell you if you honestly believe ALL of our CPO (Certified Per-Owned vehicles pass Ford's 172 point inspection". Really?? Isn't that what I'm paying for? Total crooks!! ENTER AT YOUR OWN RISK!!
Failure to make it right - Concerned consumer
Purchased a used car, with an extended warranty 8 months ago. 2-1/2 months in there service dept, only received 2 calls from them. All information i got was initiated by me. Warranty co says it needs a new engine but its not covered. Paul clark tells my wife either the dealership or the warranty company will make it right. Warranty company bailed and we are told to take our disfunctional vehicle to another dealership to trade it in because they dont know about the engine issue and we will get more money for the trade. What is "right" about this?? I will never return to this dealership ever for a car!!
Service dept is horrible - brn2sailaway
I take my vehicle there because I was foolish enough to purchase the service contract there. Wife took our Ford Flex in because "charging system" error message came on. After a couple days they tell my wife that the alternator overcharged the battery and acid damaged the battery cable/harness. Extended warranty will cover alternator and will cost $100 deductable to replace. The battery was installed by them at the last service so they will replace it at no cost. Now the battery cable/harness will cost $755 to replace!!!!! When I asked why so much, Simon (service advisor) said the part is about $400 and the rest is labor because this wire goes through some areas that other parts will have to be take out and takes a while. He then suggested I contact the extended warranty company to see if I could talk them into covering the price of the wire/harness. He gave he some info and I tried to call them, boy after 40 min of back and forth with voice mail menues I got a live person. They said that the part the dealer submmited was only $308.95 ( i checked on fordparts.com and they were right). Also that since Ford calls the part a "battery cable" it isn't covered. So that was a waste of time, except that it gave me the price of the part. Meanwhile my wife had called Ford Customer Service and explained the situations to them. They gave a claim number said it seemed unfair we would have to pay for the item and that they would investigate with the dealer and let us know. A few days later we recieved an email from Ford that said "unfortunately we are sorry we cannot meet your expectations" and that they wouldn't assist with the cost and to try to work with the dealer. I've spoken with a few friends that work for a VW dealer and another at another Ford dealer and they say that if it were they're dealership they would have taken care of it at no cost because the damage came from thier component or a component that was warranty covered. Unfortunately this isn't the first time i've gotten into a bad situation with this dealer, I think their service dept can be down right incompetent. About a year ago we had a simple oil change done and they replaced the wipers too, we are on our way to Lake Tahoe the same day and when we turned the wipers on it shoots off the car and I have to pull over to get it.
On a previous car purchased from them they were also working on a warranty issue and when I took it in they told me they would call in about an hour , 4 hours later they are telling me I won't get my car back for 4 days, when I asked about a loaner or car rental they told me they couldn't cover that. I had to write an email to the Service Dept Manager and then they told me the car would only take 3 days and they would get me a rental car for those days. I don't know if they care about their image or reputation at this particular location but looking at the other reviews and comments out there it seems this is NOT the place to take you vehicle!
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........
Horrible service. Used Lemon Law to get rid of Ford Fusion - NOFUSION
Horrible service. If you make the mistake of buying a Ford, take it to Walnut Creek for service. Car would receive error 'FOB not found'. They could not fix problem then said they would need to charge a $700 diagnostic fee. Final straw was the error 'FOB not found engine shut off in 30 seconds' while on the freeway. Finally returned car thru the Lemon Law after the warranty had expired.