Great experience at Galpin Lincoln! - Mpgutierrez13
My experience at Galpin Lincoln was fantastic. Right from the get go I was met by my sales rep Todd Kessler who worked with me and helped get me in the car I wanted. He was very courteous and friendly which made the usual terrible experience of looking for a new car enjoyable. The rest of the team at Galpin was very friendly and helpful. I will definitely be going back here in the future.
Couldn't have asked for a better salesman! - TRamos
Neri was incredible, I told him my current situation and he stayed well beyond his shift to help make sure I was able to get my car. Iam currently filling out all the paperwork and this has to be one of the smoothest and professional transactions. So glad I came here!
VIP Treatment - Loves Fords
I bought my Escape over a year ago and every time I bring the car in for an oil change they treat me like a VIP. It is easy to come in using the Quick Lane and Megan took care of me right away last week. She even remembered me from my last visit. It took very little time and I was back on the road. I didn't mind waiting because I enjoy looking at the cars in the showroom while my car is being serviced.
2017 C-Max Energi - KB
I recently leased a C-Max from Tuttle Click Ford. Jim Follmer helped with the leased. I would highly recommend him. He wasn't your typical high pressured car salesman. He ran through all my options in regards to buying vs leasing. In addition, he was was very accessible by phone or email to answer any questions I had. He was thorough in going over the car with me too. Very happy with Jim and I'll buy from him again.
FORD TAURUS IS A BEAUTIFUL & PERFECT CAR - osenbeigal
Gilbert Gomez was an A-1 salesperson for Lithia Ford. We knew coming back for the third time to Lithia was not a mistake! We drove off in a practically brand new 2016 Ford Taurus w/all the bells & whistles. We never owned such a nice car before. WE LOVE THE CAR!
Our next car will be through Lithia Ford again, Gilbert until we come back have a wonderful year. See you again soon.
South Bay Ford Review - 'Mustangs Today'
“Five Stars” says it all! From the first time I visited South Bay Ford to the day I drove off in a new 2017 Mustang, my experiences at this dealership have been fantastic. Looking at the inventory online and then visiting the dealership to actually see the cars, allowed me to compare the different trim levels and to meet the very nice and knowledgeable staff who work there. Mr. Patrick Purcell, a Fleet Manager, was the one who assisted and guided me with the search for my Mustang. He is simply the best when it comes to making sure that the customer finds the right car with the proper equipment. Naturally, South Bay's inventory and sales prices fit nicely into my car search, so I was able to choose a car directly from the lot. After a test drive, it was 'Game Over' - I was Sold! The car was everything my old Mustang was, but only newer & better. The 2017 is not my first Mustang and, for sure, it will not be my last... I can say this because, I got a great lease on a great car (and you should too!). The people at a dealership really do make a difference, and I trust that you will find South Bay Ford to be one satisfying experience.
Ivan is the person to see - Jasoncee
I wish all my experiences with a dealer were as good as with Ivan from Jaguar. This guy makes coming to the dealer a pleasure thank you
Great Sales Experience - happyfordowner
My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me.
Hands Down Best Experience EVER!!! - JustinJ
It all started with a week long intensive search around the entire County of San Diego for the perfect vehicle for our family. We visited roughly 30+ dealers from all brands: Dodge, Jeep, Toyota, Honda, Nissan, Chevy...the list goes on and on. After going round and round with other dealers, we got tired of the same old run around and unprofessional demeanor. Finally, after nearly giving up the search, I drove into Witt Lincoln. From the very moment I stepped foot on the sales lot and met Bob Garbo I felt at ease. I let Bob know what we were looking for and our comfort zone. The accommodation factor of the Witt dealership is phenomenal. My wife was at home caring for our two younger kids so Bob, without hesitation, suggested we take the vehicle to her. The first vehicle on test drive was the MKC. After running numbers we still weren't in our comfort zone. Search over right? Nope, the very next day Bob contacted me to follow up and we ran through some more ideas and figures. We came back to the dealership and he showed us an MKZ, which by the way is a very sexy sedan. We instantly fell in love. We thought there would be no way for Bob to get to our price. Somehow, with the help of Tony Lafaro, in the finance department, we have a new lease on a 2016 MKZ Hybrid parked in our driveway. Bob, we cannot thank you enough for taking your time with us. All and all, the Witt Lincoln team of Bob Garbo, Tony Lafaro and Todd Witt made our purchase experience amazing. We certainly will never forget this experience and we recommend anyone looking for a new vehicle and/or lease to stop into Witt Lincoln and ask for Bob.
Horrible Dealership or should I say STEALERSHIP - Carbuyer424
This dealership is horrible, the sales men are some deceiving lying criminals. All they try to do is find ways to try to steal as much money as they can from you when you try to buy a vehicle from this place. If you liked getting ripped off, lied to in your face, be treated like if you were lesser then the sales men or if they are some how smarter then you and can try to lie to you about a price, and try to steal your money by making you put a huge down payment just so it could go into the salesmen pockets then this is the STEALERSHIP you want to come to get robbed.
Vehicle Trade in (buy back) - mxthump
From the GM down to the salesman that I dealt with, all were pleasant to deal with and didn't waste my time. Transaction was over quickly and they went out of their way to make it happen, even delivering my new truck to me rather than making me drive back down the hill.
2017 Ford Escape Purchase - Palos Verdes Car Buyer
My experience with Caruso Ford staff members Manny Lopez and Susan Henderson was excellent in my purchase of a new 2017 Ford Escape Titanium with 2.0L engine and 301A Equipment option. Manny and Susan handle the internet sales and also the Costco membership car purchase service. Over a two month period of time, they answered all my questions patiently and quickly. The went the extra mile to find the exact car I was looking for. It was the best car buying experience that I ever have had. They were excellent, and I highly recommend working with them and Caruso Ford in the future.
Excellent service - Gerardo
The attention given by all the staff is excellent, they take the time to listen to your needs and offer you the options that fit you better.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Love my Focus! - Janis2012FF
In 2011, my beloved 1985 Mercedes 300D needed to be sold to someone willing to deal with its needs to keep running, I had been in touch with Mike Bobay at Cyprsss Coast Ford in Seaside regarding my interest in the Focus hybrid. Due to where we lived we decided on the Ford Focus hatchback model, 5-speed manual transmission. Excellent choice! In the past six yeRs I've received nothing but 5-star service and assistance when needed. Roger and John in Service are friendly professionals who know and perform their jobs well, and Mike Bobay is a patient and knowledgeable sales rep that I'd recommend to anyone! He sold us two cars in 2011, and if we re-enter the car buying market again we hope to be able to work with Mike Bobay again.
Outstanding customer service! - 12345
I have leased my third Ford Explorer from Vista just last week and the entire experience was wonderful from beginning to end! Clarence and Michael made then entire transaction, paperwork, financing and followup up a breeze. I was out the door in about an hour. I love this dealership. They are the greatest!
Service Department - Best Customer Service EVER!!!! - JayJnTexas
We were on vacation in Palm Springs for 3 days and our last day (Friday) we suspected a leak in the heater coil of our 2011 Ford Escape. I found Palm Springs Motors (PSM) through internet search and read the reviews. (Note: I am always suspicious of new car service centers - especially when I am from out of town.)
When I arrived I discussed my findings with Service Adviser Frank R. These guys jumped through hoops to get me back on the road that evening as we were scheduled to catch a flight in LA Saturday morning. Since I arrived late Friday morning they move quick on the analysis to try to get any parts on this days delivery. They had just missed the delivery cut off (no fault of Service dept) but somehow got the parts to the service center in time. Jon (mechanic) explained the cause and solution to me and offered to do whatever it took to get the parts installed and tested by end of work day on Friday (4 hrs)
They even had a driver take me back to hotel and pick me up at the end of the day to get the car.
The total cost of the repair was comparable to average cost and I was back on the road.
This team exemplified some of the best customer service I have ever experienced in my 56+ years. I highly highly recommend Palm Springs Motors
A VERY SATISFIED CLIENT - Shadow Soldier
I commend Dina Chavez and the rest of the staff at NAPA Ford Lincoln. The whole staff I dealt with are all very professional.
Ready to assist throughout the whole purchasIng process.
Dina had been excellent with her customer service skills.
The every member of the team that assisted me was a pleasure to work with. Dina is an asset to Napa Ford Lincoln, the Ford company and her clients.
Ridiculous! If you want to be insulted future Ford is for yo - Burntheliars
From the G.M to the service manager on down future Ford is made up of a bunch o for low class con men and liars.I would hate to be as woman and bring my car to them..disgusting
Sunland Ford Experience - Eric760
Had a fantastic experience at Sunland Ford. Andrew and his sales manager did a fantastic job putting the deal together. It was so good I turned around form heading to another dealer to drive back home and purchase my car there.
Great customer service - pricing sketchy - niccim
Our sales person (Mustafa) was very friendly and knowledgeable about the vehicles we were considering - also no pressure at all to buy. It was the best car buying experience we've had - until the next day when we saw the exact vehicle we purchased advertised on the dealer website (VIN, mileage, and all so we verified it was our vehicle) for $3,000.00 LESS than what we paid. When we asked about it, we were given the run around and no real explanation. Although the customer service and buying experience were pleasant, we will definitely think twice before purchasing here again due to the sales price discrepancy. Would recommend with hesitation and fair warning . . .
oil change gone bad - jeff o
Went in for an oil change , and they didnt put in enough oil and ruined my engine, and wanted to charge me over 6000.00 The guy that did the work no longer works there. Do not go there for any service , they suck big time !!!
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Excellent, fast, friendly service - Happy camper
Excellent customer service. I had my car in the service dept for regular maintanence. My advisor was friendly, helpful, and was able to answer all my questions. Work was compleated even sooner than expected, and I got a call that it was compleated and I could pick up the car. I would highly recommend SM Ford to my friends and family.
Fraudulent CPO Rating - Mag06Num
Stay away! Even if they have what you are looking for at a competitive price it's not worth the hassle of dealing with these nitwits. Absolutely zero customer service skills. GM actually told me "I don't know what to tell you if you honestly believe ALL of our CPO (Certified Per-Owned vehicles pass Ford's 172 point inspection". Really?? Isn't that what I'm paying for? Total crooks!! ENTER AT YOUR OWN RISK!!
Don't waste your time - Dontwasteyourtime.com
They treated me as if I woke up on the left side of the Stupid Factory. They tried to sell me a 8 year old car ehen I went to purchase a new car. Maybe they thought since I am a women, the could take advantage of me. Remember: Don't waste your time.
Failure to make it right - Concerned consumer
Purchased a used car, with an extended warranty 8 months ago. 2-1/2 months in there service dept, only received 2 calls from them. All information i got was initiated by me. Warranty co says it needs a new engine but its not covered. Paul clark tells my wife either the dealership or the warranty company will make it right. Warranty company bailed and we are told to take our disfunctional vehicle to another dealership to trade it in because they dont know about the engine issue and we will get more money for the trade. What is "right" about this?? I will never return to this dealership ever for a car!!
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........
Terrible customer service - Teejay
I went here a few different times in the same week looking for a used car and every time I had to deal with the salesman Ryan, who is extremely rude, talks over you, and just speaks xxxxxxxx when you ask a question. I will never be doing business at this place and recommend others to take their money elsewhere.