Great service - Jesus 5.0
Kevin's is really helpful, friendly and most of all he understands his costumers and does the best he can do to ensure that all of his costumers are satisfied and happy.
Found the vehicle I wanted for a fair price. - Tazman77
The Ford Explorer sport drove like a dream....i didn't want the vehicle at first. I was looking for a red one but it was a great deal I got a white one....
JOB WELL DONE - THANK YOU - Bill Van Housen
Our sales representative TODD KESSLER handled the transaction in the most professional manner. He was most attentive to our requirements and was ost responsive to questions before the transaction. After the purchase he has been readily available to answer questions as have come up. It was a pleasure work with.
problems in service department - Dee C.
Dear Cal, I wanted to thank you and Tom for the care and help with the problems in the service department I had experienced. I wanted to Thank you and Tom for the fast help in the problems I had gone thru, but I did not see Tom's name in list and before the year is over I was hoping to send a letter to corporate there is still the tool box that has not been replaced yet,still waiting for it? If you could check to see if it came in yet. I would like to let the customers know if anytime you have a problem then go to Cal in stead of posting complaints you will find out as I did problems can be taken care of the right way, if you treat others as you want to be treated it always works out. Mr. Sager listened to my complaints and took care of it in a few days!
Thank you Cal
After all is completed I will be changing my rating of service department to 5 stars.
Merry Christmas and a Happy an Healthy New Year to you and yours.
south bay ford the best dealer - dowal87
Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)
Paul is the guy to get it done - ET92676
I had been to several dealerships since buying the car in 2013. Most dealership service centers don't pay much attention to the specific car you have (ours is a plug in hybrid) and what the needs are for that vehicle. I also have a tendency to actually require that I be treated fairly and at the first sign that isn't happening I'm gone. So for me to have the same service advisor and be with the same dealership for over two years is really a compliment to Paul Parsons.
We have had some issues with the car and unlike most service advisors who will try to shuffle you out the door without addressing the issue, Paul has stuck with the issues and seen them through.
Nice that he remembers who I am, too!
Service on my jaguar for the lst time - Lanie
My car was serviced cleaned and i was taken back and forth to work. All within the time frame they told me. They always take such good care of me and my car...very thankful.
Hands Down Best Experience EVER!!! - JustinJ
It all started with a week long intensive search around the entire County of San Diego for the perfect vehicle for our family. We visited roughly 30+ dealers from all brands: Dodge, Jeep, Toyota, Honda, Nissan, Chevy...the list goes on and on. After going round and round with other dealers, we got tired of the same old run around and unprofessional demeanor. Finally, after nearly giving up the search, I drove into Witt Lincoln. From the very moment I stepped foot on the sales lot and met Bob Garbo I felt at ease. I let Bob know what we were looking for and our comfort zone. The accommodation factor of the Witt dealership is phenomenal. My wife was at home caring for our two younger kids so Bob, without hesitation, suggested we take the vehicle to her. The first vehicle on test drive was the MKC. After running numbers we still weren't in our comfort zone. Search over right? Nope, the very next day Bob contacted me to follow up and we ran through some more ideas and figures. We came back to the dealership and he showed us an MKZ, which by the way is a very sexy sedan. We instantly fell in love. We thought there would be no way for Bob to get to our price. Somehow, with the help of Tony Lafaro, in the finance department, we have a new lease on a 2016 MKZ Hybrid parked in our driveway. Bob, we cannot thank you enough for taking your time with us. All and all, the Witt Lincoln team of Bob Garbo, Tony Lafaro and Todd Witt made our purchase experience amazing. We certainly will never forget this experience and we recommend anyone looking for a new vehicle and/or lease to stop into Witt Lincoln and ask for Bob.
Happy Customer - Barrios Happy
I had a really good experience when I went to purchase a part for my ford focus. The customer rep was very helpful and he was very patient when answering my questions.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Amicable - Philippe M.
Despite initial misunderstandings, Napa Ford Lincoln have gone above and beyond
to making our deal as amicable an experience for us both as possible. My hat is off to them.
Thanks to you all at Napa Ford Lincoln.'
The worst service experience I have ever had at a dealer - Luv2drum
Took my new 2016 F150 that was purchased at another dealer in for a front end alignment check. The steering wheel has been slightly off center since I purchased the truck and it pulls to the right. I was immediately told Ford only covers initial warranty claims once for each potential problem. I found that very strange, but none the less proceeded with my service appointment. I was informed that F150's pull to the right and that's normal. They drove the truck said the wheel was normal and my pull is from the crown in a road. I'm embarrassed for the Ford Motor Company who has built a truly World Class Truck, that they have licensed such a horrible dealership. In the Long Beach area we have several Ford dealers to choose from. They will never see me again at Caruso.
2014 MKX - Sauce
Great buying experience. Beautiful vehicle. Great people. Would highly recommend to anybody buying a new or used car. Sunnyvale Ford is a top notch dealship that seems to pride itself on making sure the consumer is satisfied before, during and after the sales process.
Great experience while getting car serviced/ repaired - Tej
I had my Ford car serviced and repaired here at the Future Ford Lincoln of Concord (had bought this car from them as well). There were some additional fixes needed on top of basic service and everything was taken care very well. Ed did a great job in managing the whole process and fully keeping me in the loop. My car was there for 4 days as some parts were needed that they didn't have in stock. I always got a call back with the latest info, the whole process was streamlined and smooth. Would love to go back to them as needed.
I had a problem wih my Maxda. I went to the dealer and the - auto
I had a problem with my Mazda. I went in this morning, The customer service Manager fixed it right on the spot. He was knowledgeable, polite and friendly Thanks
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Outstanding Service Department - juanm051
Well first of all i don't speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in because my car had a clutch recall. This young guy by the name of Anthony Andersen helped me. my wife needed loaner Vehicle he offered to give her one while they worked on her fiesta, to me that speaks on its own. Someone going out of there way to help a customer. Excellent service would definitely recommend it
Quick and courteous - EugeneM
Phoned to set up an appointment for a recall. They had my Edge in the next day and it was finished before the end of the day. Servicemen were very courteous and helpful.
oil change gone bad - jeff o
Went in for an oil change , and they didnt put in enough oil and ruined my engine, and wanted to charge me over 6000.00 The guy that did the work no longer works there. Do not go there for any service , they suck big time !!!
No Match! - Helen Penagraph
I received a True Car certificate for this dealership for a new Ford Edge; I was contacted by one of their internet salesmen and was issued 2 quotes which neither quotes included the True Car pricing. The dealers quotes only included the MSRP minus the rebates.
My issue is, they are not actually using the True Car price but, hiding behind the rebates off the MSRP.
If you are NOT truly participating in the True Car pricing program, please don't waste the consumers time.
After you give them a sale...you mean nothing. - FusionGirl
I purchased a 2016 Ford Fusion about 2 weeks ago. When I purchased the vehicle it was at night so I couldn't see any faults in the car. The next day i see that there are 3 huge gauges in my glove compartment. On a new car I don't expect to see such things & on top of that my tire pressure alert comes on. So I call my salesman and he says come in so we can take a look at what is going on.. So I drive out to the dealership, he takes a look at the scratches and says he will bring it over the service department to see if they can fix it. Apparently the main service manager is not there that day so he didn't have any answer, but he took some pictures and said he would let me know what the service manager will say. A couple days later my salesman calls me and says they can fix my glove compartment & my tire pressure problem, I just have to come back to the dealership so they can take a look at it, then they will order the part for the new glove compartment, then I will need to come back AGAIN when the part arrives. Keep in mind this is like the third time coming out to the dealership after I had purchased the car & i live about 30 minutes from the dealership. I have tried to ask my salesman & a sales manager if they could just order the part without me coming back out there but I have received no response so far. I am very frustrated with the service and treatment I am receiving. I love my new ford fusion and I just want my glove compartment & tire fixed. So aggravated & it better get resolved soon.
Deceptive Dealer Practices - Nellie
I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they WASTED TWO HOURS OF MY TIME!!! Most or all dealerships have an online approval process, which is how the sales rep contacted me. I stressed that I was reluctant to come down if my loan was not approved because I didn't want to waste time if they couldn't do the deal. But once I got there, the Internet Manager Chuck Treister does a bait and switch routine, saying "we think we might get this deal brought" but we need to add to gap insurance, bank fees, etc, etc...... of an additional $3000. They wanted me to agree to a loan amount that was not even sold yet? Then the internet manger Chuck insulting me by referring to my lack of car buying experience in the last 10 years, my credit report and telling me that he is losing money on the car because it is priced so low. I'm confused, he is the Internet Manger or the Finance Manager? And how is the list price of the car any of my concern? I really do feel sorry for the sales rep Dustin Hawkins (who was a good sales rep) because the management team and practices are deceptive.
Slow Service - Reconsider Vista Ford
Salesmen was fine, the support staff, General Manager (Aaron Johnson) and financing was poor. 45 minutes of negotiating / waiting for questions to be answered. Waited another hour for financing to start, then was another 45 min with that paperwork. Was pushed to buy extra insurance from finance guy, which I did not appreciate. Arrived at 12 pm and left at 4.30....4.5 hours of buying a used car. While waiting for all of this to take place, the salesmen were slapping high fives on the sales floor, celebrating the sales they were making that day. Perhaps they should have paid more attention to the customer(s)? I should have walked away, but I needed a truck the next day.
"Your complete satisfaction is our #1 concern"...yea right.
Need to change to "OUR complete satisfaction is OUR only goal"
Dishonest business practices - do NOT service your car here - TDwyer
I just picked up my car from the service department- 4 days to repair two door handles. Original estimate $180 - tried to bill me $755 and they only repaired one of the two door handles. This is a dishonest business only interested in maximizing revenue - customer respect and customer service is nonexistent here. Do NOT take your car to this place for service.
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Going on a month to get a visor replaced and a handle painte - Joe Urena
I imagine since this is warranty work and they make no money I'm of no importance (4 weeks now)
no call backs SALES BUT NO SERVICE is their slogan.
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........
Not responsive to service needs! - NSJ
Bought an 07 Ford Escape hybrid from them new in 06. I called the service department on 5/1/15 to try to get a recall service done on the hybrid cooling pump because my wife was due to take the car on a long trip starting on 5/5. I was told that nothing could be done until the part failed. The part failed in the Arizona desert on the first night of the trip, was undrivable, and it was towed to the nearest dealer. She and a friend continued their trip in a rental car and picked up the repaired Escape about a week later on the way home. Ford covered the cost of the repair, but not the approximately $900 in rental car, extra days in a motel, and towing expenses incurred as a result of their not repairing the vehicle in a timely manner.
Customers aren't priority! - Casper
My husband and I stopped in the dealership to find a certain vehicle but were guided to three others none of which were what we were looking for. The salesman said he was going to get us a bottle of water and look to find what we were looking for. We went and waited by small building where he said he was going. About 15-20 minutes later we see him pull up a car in front of main building get out and run up to the car we last looked at. We continued to wait out in the heat. My husband then pull his truck up next to building so we could wait in air conditioning for another 10-15 minutes. Sales person still had not returned? Really? Way to go Crown I'm sure treating customers like that will make them want to do business with you. Lost my business!
Bait and Switch - carshopper
This dealership is unscrupulous and is probably running a borderline illegal bait-and-switch operation. The owner and managers should be investigated by the Monterey County District Attorney's office. They advertised a car at a low price on the internet. I went in and test drove it. All along they were trying to get me to buy an new or more expensive car. I said I would be interested in buying the car that I test drove. I went back 4 days later to make the purchase. The salesperson told me that they could not sell me the car because of mechanical problems and it would take 3 months to get the parts to fix it. This salesperson was given instructions to tell me this by the owner or whoever made the decision.