Excellent Service from Russ Davis - jimbo20000
I first purchased at Galpin over 25 years ago, and I believe this was my fourth or fifth vehicle from there. RUSS DAVIS did an absolutely fantastic job assisting me with the decision of which model to purchase. He walked me through every step, and demonstrated an extremely high level of customer service. Russ is the consummate professional, and deeply cares about the level of service he and Galpin provide. Galpin Motors is a better place of business because of Russ Davis. Thank you for the outstanding facilities, immense selection of inventory, and incredible attention to detail at Galpin. Be assured I will share my experience with all my friends and colleagues.
Parts and Service Department - S Alexander
Excellent customer service. Very helpful from both departments. I did not get the name from the person in Service. My cigarette lighter fuse was out and I needed a print out of the fuse box to take back to Autozone for them to replace. Artie helped me. I returned the next day because now my car alarm remote was not working. I replaced the battery at Autozone but that still did not work. After trying to program a new remote, Artie figured out that the rep at Autozone had moved a fuse around. Once we figured out which fuse, Artie and the guy from Service replaced. I was very happy with the service. I will no longer go back to Autozone. Thanks guys!
Searching for a used F-250 - Christopher Johns
My wife and I had been in the market for a used F -250. I made a call to Fairfield Ford and Brittany answered. She let me know what she had and we came down. She had the truck ready for us to take on a test drive. She was extremely helpful and had a no pressure positive attitude. After the test drive we sat down and talked price. She showed us everything and made the experience simple and easy to say yes. My wife forgot the check book so Brittany followed us home so we didn't have to drive back. Amazing service and I will absolutely reach out to her for our next need.
Excellent support / great for new arrived professionals - Nelson Perez
Despite of the excellent support and service, they help you as a new profesional person in the country - ask them about it - I am glad surprised for all the people in the dealer, what a customer service !!!!
FORD TAURUS IS A BEAUTIFUL & PERFECT CAR - osenbeigal
Gilbert Gomez was an A-1 salesperson for Lithia Ford. We knew coming back for the third time to Lithia was not a mistake! We drove off in a practically brand new 2016 Ford Taurus w/all the bells & whistles. We never owned such a nice car before. WE LOVE THE CAR!
Our next car will be through Lithia Ford again, Gilbert until we come back have a wonderful year. See you again soon.
south bay ford the best dealer - dowal87
Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)
Leasing our new Jaguar - baileygrey
We dealt online for the majority of the leasing negotiations, but went to Riverside to pick up the FPace.
Everyone was fantastic, from the salesman to the business department. Our salesman was Alejandro and he was helpful, knowledgeable, and professional. We would definitely recommend this dealership!
Great Sales Experience - happyfordowner
My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me.
Hands Down Best Experience EVER!!! - JustinJ
It all started with a week long intensive search around the entire County of San Diego for the perfect vehicle for our family. We visited roughly 30+ dealers from all brands: Dodge, Jeep, Toyota, Honda, Nissan, Chevy...the list goes on and on. After going round and round with other dealers, we got tired of the same old run around and unprofessional demeanor. Finally, after nearly giving up the search, I drove into Witt Lincoln. From the very moment I stepped foot on the sales lot and met Bob Garbo I felt at ease. I let Bob know what we were looking for and our comfort zone. The accommodation factor of the Witt dealership is phenomenal. My wife was at home caring for our two younger kids so Bob, without hesitation, suggested we take the vehicle to her. The first vehicle on test drive was the MKC. After running numbers we still weren't in our comfort zone. Search over right? Nope, the very next day Bob contacted me to follow up and we ran through some more ideas and figures. We came back to the dealership and he showed us an MKZ, which by the way is a very sexy sedan. We instantly fell in love. We thought there would be no way for Bob to get to our price. Somehow, with the help of Tony Lafaro, in the finance department, we have a new lease on a 2016 MKZ Hybrid parked in our driveway. Bob, we cannot thank you enough for taking your time with us. All and all, the Witt Lincoln team of Bob Garbo, Tony Lafaro and Todd Witt made our purchase experience amazing. We certainly will never forget this experience and we recommend anyone looking for a new vehicle and/or lease to stop into Witt Lincoln and ask for Bob.
Dishonest management, no regard for the customer.. - Ex Puente Hills Ford Customer
Canceled a lease contract after two weeks without warning. Zero communication. Management are rude, threatening, unapologetic. Worst Ford dealership in LA. Don't waste your time.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
My Ford Taurus needed emergency repairs - Frank B. Anderson
I have been a customer at this dealership almost thirty years. I have bought three Tauruses from them and I have had all of them serviced at the dealership. The salesmanship and service have remained consistently excellent. I expect a great deal from the businesses that I choose to patronize. Caruso Ford meets the standards consistently.
I brought my 2003 Taurus in with undercarriage damage. Richard Canada, my service adviser, was prompt, courteous and efficient as usual. I had to leave the car overnight, and the dealership provided me with transportation home and back. I had my car back home the next afternoon. The estimate on costs had been reduced by half due diligence in repair procedures.
I don't expect to be treated like royalty, but Caruso Ford and its employees have always excelled at making me feel like my automotive problems are a priority. Kudos to Richard Canada and others at the dealership who have continued that tradition of excellence.
Frank B. Anderson
everyone was very friendly - Manny
I text with Mark about a month ago did not pressure me at all gave me my time I needed exelent job with the crew that attended me at my visit and a good deal I got my van thanks everyone
Service Department - Best Customer Service EVER!!!! - JayJnTexas
We were on vacation in Palm Springs for 3 days and our last day (Friday) we suspected a leak in the heater coil of our 2011 Ford Escape. I found Palm Springs Motors (PSM) through internet search and read the reviews. (Note: I am always suspicious of new car service centers - especially when I am from out of town.)
When I arrived I discussed my findings with Service Adviser Frank R. These guys jumped through hoops to get me back on the road that evening as we were scheduled to catch a flight in LA Saturday morning. Since I arrived late Friday morning they move quick on the analysis to try to get any parts on this days delivery. They had just missed the delivery cut off (no fault of Service dept) but somehow got the parts to the service center in time. Jon (mechanic) explained the cause and solution to me and offered to do whatever it took to get the parts installed and tested by end of work day on Friday (4 hrs)
They even had a driver take me back to hotel and pick me up at the end of the day to get the car.
The total cost of the repair was comparable to average cost and I was back on the road.
This team exemplified some of the best customer service I have ever experienced in my 56+ years. I highly highly recommend Palm Springs Motors
A VERY SATISFIED CLIENT - Shadow Soldier
I commend Dina Chavez and the rest of the staff at NAPA Ford Lincoln. The whole staff I dealt with are all very professional.
Ready to assist throughout the whole purchasIng process.
Dina had been excellent with her customer service skills.
The every member of the team that assisted me was a pleasure to work with. Dina is an asset to Napa Ford Lincoln, the Ford company and her clients.
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Failure to make it right - Concerned consumer
Purchased a used car, with an extended warranty 8 months ago. 2-1/2 months in there service dept, only received 2 calls from them. All information i got was initiated by me. Warranty co says it needs a new engine but its not covered. Paul clark tells my wife either the dealership or the warranty company will make it right. Warranty company bailed and we are told to take our disfunctional vehicle to another dealership to trade it in because they dont know about the engine issue and we will get more money for the trade. What is "right" about this?? I will never return to this dealership ever for a car!!
Ridiculous! If you want to be insulted future Ford is for yo - Burntheliars
From the G.M to the service manager on down future Ford is made up of a bunch o for low class con men and liars.I would hate to be as woman and bring my car to them..disgusting
oil change gone bad - jeff o
Went in for an oil change , and they didnt put in enough oil and ruined my engine, and wanted to charge me over 6000.00 The guy that did the work no longer works there. Do not go there for any service , they suck big time !!!
Horrible Service - Ally9030
I had brought my 2014 Ford Focus in to be looked at because the transmission was slipping back in 11/2016. They said it was slipping but not at a high enough RPM to be replaced, apparently their policy is that it needs to slip at 2500 RPM and mine was doing it at 2000, so it wasn't enough. I asked what I was supposed to to when my car decides not to work anymore and I'm stranded somehwhere, and the guy (who's name I can't remember) told me, "well I'm sorry but it's part of our policy that it has to be slipping at 2500 RPM, and I don't know what to tell you". So I had to drive my car around untill they were satisfied with more "transmission slipping". I took it in his month and they replaced the clutch in it, I've had it for a week but I still have a little bit of shuttering when I first take off from a stop. Granted it's not where near as bad as it use to be, but I feel like I paid 20k for a full functioning car. If I wanted to deal with something that had transmission issues I would've saved my money and bought an old beater.
No sleazy pushy salesman or gimmicks. Just solid vehicles. - Myzoelove
I drove 49 miles and passed up many dealerships, to buy a car from Vista Ford. As if that isn't convening enough there's more.
Lee, the sales manager was FANTASTIC. He gave me an offer on a low mileage lease return I could not refuse. He was also able to negotiate a low interest rate on my less-than-stealer credit and got me into a low monthly payment loan that meet my budget.
Nissim in finance is detailed and proceeded my paperwork quickly. He's patient and explained the loan and warranty terms in detail.
My salesman Henry was over the top FRIENDLY and EXTREMELY knowledgeable. It's not exaggeration to say he knows Ford vehicles inside and out. He sat with me for 30 minutes, after my purchase, to go over all of the bells and whistles on my car. He even programmed the blue tooth feature to my iPhone.
This was THE BEST car buying experience I have ever had! No sleazy pushy salesman or sales gimmicks. Just solid vehicles and honest conversations.
Deceptive Dealer Practices - Nellie
I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they WASTED TWO HOURS OF MY TIME!!! Most or all dealerships have an online approval process, which is how the sales rep contacted me. I stressed that I was reluctant to come down if my loan was not approved because I didn't want to waste time if they couldn't do the deal. But once I got there, the Internet Manager Chuck Treister does a bait and switch routine, saying "we think we might get this deal brought" but we need to add to gap insurance, bank fees, etc, etc...... of an additional $3000. They wanted me to agree to a loan amount that was not even sold yet? Then the internet manger Chuck insulting me by referring to my lack of car buying experience in the last 10 years, my credit report and telling me that he is losing money on the car because it is priced so low. I'm confused, he is the Internet Manger or the Finance Manager? And how is the list price of the car any of my concern? I really do feel sorry for the sales rep Dustin Hawkins (who was a good sales rep) because the management team and practices are deceptive.
Service office reps are not female customer focused - Raji Rykert
I had an appointment with the Service dept at this Ford dealership. I arrived a few minutes early and two male reps were on the phone. Another male customer walked in behind me a few minutes later. When the first rep got off of the phone, he immediately started speaking to the gentleman behind me, completely ignoring the fact that I was standing there. I was about to say something when a young woman walked up to the cashier's window. I approached her and explained that it was my first time at that location and I wanted to make sure I was in the right place. She looked up my information and verified that I was, she told me my service advisor was the rep who was still on the phone and stated the he would be with me momentarily. When he got off the phone, he asked how he could help me. I described my car issue, he looked it up in his computer and then told me I was in the wrong location. He directed me to the Quick Lane service department next door. I drove to the secondary service location and the lady at the desk told me the first location I had gone to was correct but that she would help me anyway since her service center was able to handle my car's repair. I described what occurred earlier at the other service office and she responded "I get that feedback a lot". She gave me her card and told me in the future, to bring my car to her Quick Lane service site. She said they can handle almost all repairs.
False representation of car condition. Promised to send DVD. - cargirl sam456
Asked the salesman if the car had dents.He assured me that it had none. When I received it,it had minor and one big dent on the front left fender. He promised to snd the navigation DVD and never did. Since December 11 2016 I Have been calling him never answers. I needed the title and the DVD. I called the the sales manager,the business office,the internet manager, the main manager. Two of them promised to look into the matter and call me back. All my calls went to the answering machine. It is now two months and I am waiting for someone who has the courtesy to call back. The dent and scrape on the wheel will cost $ 500 . This is a brief synopsis of my experience. Salam Aboujaoude
Don't purchase or service your Lincoln here!! - DSF
They call themselves a Lincoln dealer but they are really only a Ford dealer - there is no quality "Lincoln" service experience here. I have taken each of my three Lincoln vehicles here and every time they have screwed things up so bad that I had no alternative but to get my vehicles out of there and drive to either Palm Springs Lincoln or Eugene Lincoln to correct their mistakes. They ruined my nav module, the collision avoidance system, the adaptive cruise control and even replaced a yellow turn indicator light with a white bulb!
Incompetent - Neenee467
I have a 2012 Focus. It started getting stuck in "park". After removing the key, & sometimes disconnecting the battery, I could get it out of park, but putting it in gear was like, having it in "neutral". It revs up, but goes nowhere. After "3" days at the dealer, they said it was a battery issue, & replaced it. The day after picking up the car, it started doing the exact same thing. On the way back to the dealer, I got stuck at the end of the frwy off ramp, & literally coasted to the service area. And all the while, they're diagnosing or misdiagnosing my car, I have to rent another one. So frustrating.
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........
Not responsive to service needs! - NSJ
Bought an 07 Ford Escape hybrid from them new in 06. I called the service department on 5/1/15 to try to get a recall service done on the hybrid cooling pump because my wife was due to take the car on a long trip starting on 5/5. I was told that nothing could be done until the part failed. The part failed in the Arizona desert on the first night of the trip, was undrivable, and it was towed to the nearest dealer. She and a friend continued their trip in a rental car and picked up the repaired Escape about a week later on the way home. Ford covered the cost of the repair, but not the approximately $900 in rental car, extra days in a motel, and towing expenses incurred as a result of their not repairing the vehicle in a timely manner.
Customers aren't priority! - Casper
My husband and I stopped in the dealership to find a certain vehicle but were guided to three others none of which were what we were looking for. The salesman said he was going to get us a bottle of water and look to find what we were looking for. We went and waited by small building where he said he was going. About 15-20 minutes later we see him pull up a car in front of main building get out and run up to the car we last looked at. We continued to wait out in the heat. My husband then pull his truck up next to building so we could wait in air conditioning for another 10-15 minutes. Sales person still had not returned? Really? Way to go Crown I'm sure treating customers like that will make them want to do business with you. Lost my business!