Above and Beyond Service!! - Donald R Mertens
After researching our new car options with several dealerships, my wife and I chose Norm Reeves Ford Lincoln because they had in stock the exact Lincoln MKX that we wanted. And at a very competitive price.
Mike O'Connor, Internet Manager, was exceptionable with his help and the final delivery of the MKX. The entire process was the quickest (about two hours) and most seamless ever for us. Hats off to Mike and his staff!
After we got back home we discovered that my wife's cell phone was missing. Thanks to Mike he found it in the Ford Edge that we turned-in. Mike then went out of his way to deliver the phone to us. That's what I mean by "above and beyond service!"
We are really enjoying our new MKX. Thanks for making it happen!
Don & Lois
Great Expierence - COVanEnthusiast
I was looking for a used Ford van with very specific options, which made it necessary for me to look outside of my home state of Colorado. I was a little nervous about buying a vehicle so far away from home, but Ngawang was very helpful over the phone. He answered all of my questions about the vehicle and the details about buying from out-of-state. He also took and sent me a bunch of extra pictures which I requested of certain components of the vehicle. Ngawang even drove 40 minutes (one way) to the airport to come pick me up when I flew in to complete the sale. After the deal was complete and I was on my 1200 mile drive home, Ngawang called me to let me know he pulled all of the dealer service records for that vehicle and emailed them to me.
The whole experience exceeded my expectations.
Todd Kessler is not your typical Salesman - BKP91354
I have never been so relaxed and enjoyed buying a car like this! Todd Kessler made the sales process painless and fun! I love my MKZ and will recommend Todd to my friends and family, He was a service guy before so maybe that gives him and advantage. After 30 years in the business, he has learned so much, its hard not to enjoy his no pressure approach to sales. Thank you Galpin for having top notch people throughout the Dealership! They're all so friendly! And I love the Starbucks in their Lobby!! Thank you Todd! You've earned my referrals!
Lincoln's Adviser - demw
Scott is always very personable. He greets customers with respect, kindness and a smile.
Although Scott is not my adviser very often he is one of the few people that keep me coming back to Lithia Service.
south bay ford the best dealer - dowal87
Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)
Paul is the guy to get it done - ET92676
I had been to several dealerships since buying the car in 2013. Most dealership service centers don't pay much attention to the specific car you have (ours is a plug in hybrid) and what the needs are for that vehicle. I also have a tendency to actually require that I be treated fairly and at the first sign that isn't happening I'm gone. So for me to have the same service advisor and be with the same dealership for over two years is really a compliment to Paul Parsons.
We have had some issues with the car and unlike most service advisors who will try to shuffle you out the door without addressing the issue, Paul has stuck with the issues and seen them through.
Nice that he remembers who I am, too!
Excellent product knowledge and customer service! - Shawneen Mitchell
Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff were fast and friendly. One of the best car buying experiences we have had. And the vehicle is great! Thanks for the great experience and high level of customer service. Keep up the great work.
Excellent Car Dealer! - AuntCarol
I have purchased numerous cars over the years from McAuley's and always get my cars serviced there. They are courteous, do a good job, give me a ride home or let me use a loaner when I need it. They are always good to deal with. They all have a good sense of humor too which is important to me!
I would not hesitate to recommend McAuley's to anyone who needs a new car, a used car or service on their car. They are #!.
Hands Down Best Experience EVER!!! - JustinJ
It all started with a week long intensive search around the entire County of San Diego for the perfect vehicle for our family. We visited roughly 30+ dealers from all brands: Dodge, Jeep, Toyota, Honda, Nissan, Chevy...the list goes on and on. After going round and round with other dealers, we got tired of the same old run around and unprofessional demeanor. Finally, after nearly giving up the search, I drove into Witt Lincoln. From the very moment I stepped foot on the sales lot and met Bob Garbo I felt at ease. I let Bob know what we were looking for and our comfort zone. The accommodation factor of the Witt dealership is phenomenal. My wife was at home caring for our two younger kids so Bob, without hesitation, suggested we take the vehicle to her. The first vehicle on test drive was the MKC. After running numbers we still weren't in our comfort zone. Search over right? Nope, the very next day Bob contacted me to follow up and we ran through some more ideas and figures. We came back to the dealership and he showed us an MKZ, which by the way is a very sexy sedan. We instantly fell in love. We thought there would be no way for Bob to get to our price. Somehow, with the help of Tony Lafaro, in the finance department, we have a new lease on a 2016 MKZ Hybrid parked in our driveway. Bob, we cannot thank you enough for taking your time with us. All and all, the Witt Lincoln team of Bob Garbo, Tony Lafaro and Todd Witt made our purchase experience amazing. We certainly will never forget this experience and we recommend anyone looking for a new vehicle and/or lease to stop into Witt Lincoln and ask for Bob.
Happy Customer - Barrios Happy
I had a really good experience when I went to purchase a part for my ford focus. The customer rep was very helpful and he was very patient when answering my questions.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Amicable - Philippe M.
Despite initial misunderstandings, Napa Ford Lincoln have gone above and beyond
to making our deal as amicable an experience for us both as possible. My hat is off to them.
Thanks to you all at Napa Ford Lincoln.'
Lease a car - Stella
Safi was great- very knowledgeable and helpful He answered all of our questions- he offered to help us if we needed anything in the future
I had a problem wih my Maxda. I went to the dealer and the - auto
I had a problem with my Mazda. I went in this morning, The customer service Manager fixed it right on the spot. He was knowledgeable, polite and friendly Thanks
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Outstanding Service Department - juanm051
Well first of all i don't speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in because my car had a clutch recall. This young guy by the name of Anthony Andersen helped me. my wife needed loaner Vehicle he offered to give her one while they worked on her fiesta, to me that speaks on its own. Someone going out of there way to help a customer. Excellent service would definitely recommend it
Best deal on the inland empire - Jhsoto
I purchase a new 2016 ford explorer xlt from Fairveiw ford in San Bernardino I got the best deal compare to the other ford dealers in the inland empire area if you want to get the best deal on a ford vehicle contact Johnny Rodriguez at email@example.com
Integrity? Honesty? Mean nothing. - K. S.
I entered into communications over a vehicle located at Price Ford in Turlock, CA. I am located in Colorado. After multiple verbal phone calls regarding condition of vehicle with Dylan (sales rep), I gave him my credit card information for a deposit/hold on the vehicle while it was sent to a mechanic for a pre-purchase inspection paid for by myself at the cost of $199.99. He assured me the vehicle would be pulled from the lot and would not be sold until taken for inspection and communications after. Communications fell away following the cars return to the dealership after inspection. There were several "safety concerns" that had to be addressed prior to me deciding to purchase the vehicle that Dylan and his assistant, Joe, agreed to - battery replacement and exterior bulbs that were causing additional dash warnings. Communications again ceased as I repeatedly tried to find out what was being done with this vehicle since I was still interested. I received a phone call a week later from Joe informing me of the "bad news" that the vehicle had been sold despite my deposit. I phoned Chuck, the dealership sales manager, and left him a message, which he did not return. I phoned again 2 days later and left another message. He then returned my call and after I asked for reimbursement for the $199.99 pre-purchase inspection since I had a hold on the vehicle, he adamantly refused stating it was my prerogative to have this completed. This is despite the only reason I went forward with the inspection, at my cost, was due to the hold on the vehicle, and being reassured it would NOT be sold. They went against a verbal agreement entered into with myself and Dylan, the sales rep. In no way do I recommend this dealership who is unable to keep their word. They give new meaning to typical "sleazy car sales people" and it starts from the very top down with Chuck. Run away and find a reputable group that will actually be on your side. I invite the owners to reach out to me. This is just the first of many social media sites that these actions will be shared. All for a measly $200 they are too cheap to reimburse because they could not keep their word.
oil change gone bad - jeff o
Went in for an oil change , and they didnt put in enough oil and ruined my engine, and wanted to charge me over 6000.00 The guy that did the work no longer works there. Do not go there for any service , they suck big time !!!
After you give them a sale...you mean nothing. - FusionGirl
I purchased a 2016 Ford Fusion about 2 weeks ago. When I purchased the vehicle it was at night so I couldn't see any faults in the car. The next day i see that there are 3 huge gauges in my glove compartment. On a new car I don't expect to see such things & on top of that my tire pressure alert comes on. So I call my salesman and he says come in so we can take a look at what is going on.. So I drive out to the dealership, he takes a look at the scratches and says he will bring it over the service department to see if they can fix it. Apparently the main service manager is not there that day so he didn't have any answer, but he took some pictures and said he would let me know what the service manager will say. A couple days later my salesman calls me and says they can fix my glove compartment & my tire pressure problem, I just have to come back to the dealership so they can take a look at it, then they will order the part for the new glove compartment, then I will need to come back AGAIN when the part arrives. Keep in mind this is like the third time coming out to the dealership after I had purchased the car & i live about 30 minutes from the dealership. I have tried to ask my salesman & a sales manager if they could just order the part without me coming back out there but I have received no response so far. I am very frustrated with the service and treatment I am receiving. I love my new ford fusion and I just want my glove compartment & tire fixed. So aggravated & it better get resolved soon.
bad sales service - water0033
never answered my question and quote, very unprofessional, , so I guess you are too busy to sell cars, no problem, we bought chevy instead, cheaper better and great services and sales over at chevy
Dishonest business practices - do NOT service your car here - TDwyer
I just picked up my car from the service department- 4 days to repair two door handles. Original estimate $180 - tried to bill me $755 and they only repaired one of the two door handles. This is a dishonest business only interested in maximizing revenue - customer respect and customer service is nonexistent here. Do NOT take your car to this place for service.
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Total fraud, cheaters, avoid at all cost! - tgf
The salesman pressured me in buying the car I did not like while offering to pay my remaining lease payments. They returned my car but did not pay, unknown to me they listed that I should pay that!
They also totally misrepresented the car, turned out it was already in the accident, they sold it as new!
They did not let me call anyone for help describing how great the deal they wanted to offer. It was another lie as much much more, its just too painful to talk about. I called the manager who just dismissed me.
Going on a month to get a visor replaced and a handle painte - Joe Urena
I imagine since this is warranty work and they make no money I'm of no importance (4 weeks now)
no call backs SALES BUT NO SERVICE is their slogan.
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........
Not responsive to service needs! - NSJ
Bought an 07 Ford Escape hybrid from them new in 06. I called the service department on 5/1/15 to try to get a recall service done on the hybrid cooling pump because my wife was due to take the car on a long trip starting on 5/5. I was told that nothing could be done until the part failed. The part failed in the Arizona desert on the first night of the trip, was undrivable, and it was towed to the nearest dealer. She and a friend continued their trip in a rental car and picked up the repaired Escape about a week later on the way home. Ford covered the cost of the repair, but not the approximately $900 in rental car, extra days in a motel, and towing expenses incurred as a result of their not repairing the vehicle in a timely manner.
Customers aren't priority! - Casper
My husband and I stopped in the dealership to find a certain vehicle but were guided to three others none of which were what we were looking for. The salesman said he was going to get us a bottle of water and look to find what we were looking for. We went and waited by small building where he said he was going. About 15-20 minutes later we see him pull up a car in front of main building get out and run up to the car we last looked at. We continued to wait out in the heat. My husband then pull his truck up next to building so we could wait in air conditioning for another 10-15 minutes. Sales person still had not returned? Really? Way to go Crown I'm sure treating customers like that will make them want to do business with you. Lost my business!
Bait and Switch - carshopper
This dealership is unscrupulous and is probably running a borderline illegal bait-and-switch operation. The owner and managers should be investigated by the Monterey County District Attorney's office. They advertised a car at a low price on the internet. I went in and test drove it. All along they were trying to get me to buy an new or more expensive car. I said I would be interested in buying the car that I test drove. I went back 4 days later to make the purchase. The salesperson told me that they could not sell me the car because of mechanical problems and it would take 3 months to get the parts to fix it. This salesperson was given instructions to tell me this by the owner or whoever made the decision.
The worst dealership in California - Chester volcanoes
They have terrible customer service. Extremely unintelligible. They are very rude an unprofessional. A guy named Corey lied to my face an told me he would make sure my truck got taken car of. I called a few days later concerned that I haven't gotten a call about my truck, they had no idea where my truck was an denied it was even there. I absolutely hate Ed Wittmeier Ford Lincon me Mrcury dealership an ever single one of its employees. You guys suck an should all be fired!