On 5/18/2013 1:21:59 AM matty642xo wrote:
For clarity I will start from the beginning of my experience at Mazda City. I showed up at this dealership and was being helped by Alex (I'm not sure what his last name was) he was very friendly but you could tell he was somewhat new and still getting into the groove of things there. I noticed this because his knowledge of his vehicles was only moderate and he only had generic things to say about the quality of the vehicle that I was looking at, nothing specific. Also he didn't have a voice mail set up for his extension so I couldn't leave him any messages, as i would later find out, and the secretary only relayed my messages to him about half of the time, which I had to call him dozens of times in the course of the next month and a half. Moving on, I found the car I wanted and asked if there were any problems with it and he told me no and I didn't notice anything wrong with it until after I got it and had some time with it (the stereo will short out and there is a problem with a sensor that regulates heating and my traction/skid control comes on and off randomly, lately I've been noticing a loud popping sound coming from somewhere around the front drivers side tire well when I turn but I have yet to figure out what that is, I'm praying it's not something major but it's a substantial pop so I fear the worst). Regardless of all that I'll describe the grueling process that I had to face next. Now this is the 5th car I've bought and I know the process can be tedious but this has nothing to do with that. First off, the price was a bit more than I wanted to pay, especially after all the fees were going to be added on so I negotiated with Alex a little bit and he went and got his supervisor to talk out what they could do. His supervisor comes in and talks to me (a really nice guy, and I believe he had the best intentions on helping me out) I can't remember his name for the life of me, but he was a former Marine, anyways we were able to settle on him giving me a bit more credit on my trade in than the original price to help bring down my overall cost, which it's all the same in the end so I was happy with it. So Alex and I head back into Al Wilson's office to finish up the paperwork (Al was probably the least friendly person there but he wasn't rude, just seemed like he had better things to do than talk anymore than was necessary) after the paperwork was all said and done I was good to drive it off the lot and take it home. I didn't notice until after I got home that he hadn't given me the extra money for my trade in and that I was charged for the full resale price, that was really unfortunate since that was what had convinced me to buy it then and there rather than keep looking for something else and I should've slowed Al down while he was having me sign but I figured since Alex was in the room and Al had been out for a few minutes before we started either Alex or his supervisor would have informed him of our negotiation, naive me. They also needed a copy of my orders (I'm in the military) for some of the paperwork they needed to file so we agreed that I would bring it by the next day. I brought my order to them the very next day and had to sign an additional form because they forgot to have me do it the day before, so I just thought whatever I'll sign it and be on my way. I get a call about two weeks later saying that they need me to drop off my orders again and sign that form again because they lost it. Well this is very disheartening to me because no one knows where the copy of my orders went and it has some very personal and job specific information on it about my present and past so I don't like having it out there for anyone to read or use for their own means. I end up going back and giving them another copy and they assure me that they won't lose it this time, they think that the situation is somewhat amusing but I am far from that feeling. Also, throughout this time, I was using my own bank to get a loan, since the interest rate was better, so a day or two after getting the car I went back and gave them the check from the bank to clear off the loan that I had gotten from them so I could drive it off the lot when I bought it. Sounds simple enough, use one loan to pay off another, well I was dead wrong about that (I'll throw in that it was their idea to do it this way in the first place). Now that I had a loan through my bank they needed the title of my vehicle as collateral for the loan which the financial institution that the dealership uses (Wells Fargo I think) still had so it needed to be transferred over. Well they told me that they would get the title transferred over first thing in the morning, I thought this was a done deal, wrong again. A month goes by and I get a call from my bank telling me I'm about to default on my loan because they don't have the title for it. Once again I have to drive back down to the dealership, since I had been calling for a few days but hadn't heard anything back from Alex, so that I can tell them in person to get the title transferred over to my bank. I show up and tell Alex about this and he says he'll get it taken care of in the morning but call him and remind him just so he doesn't forget (it's not a good sign when you have to remind a person to do their job) but I did. He later told me that the paperwork to get it transferred over got lost so they had to do it again, I called my bank later to verify they received it and thankfully they did. Now the story doesn't end here, because they had so much trouble filing my paperwork they never got my registration sent off so with only about two weeks left on my temporary plate I start to panic because in order to get to my job I have to go through security where they check your registration and if my plate expires I can't get to work and have to arrange alternate transportation. I call Alex to address this with him and he informs me that they should've gotten them by now but they haven't so he'll check the status. The next day he calls me back and tells me that the paperwork was never sent off and that he is doing that today and they should get the plates within a week. Well it took longer than a week, it took almost two weeks, the day before my plates were due to expire he calls and tells me that he has my plates and registration and I can come by and get them whenever I can. So again I have to drive back down there to get my plates and registration. After I get them he and we shake hands (I'm hoping I never have to see him again at this point) he says "the nightmare is finally over" which is exactly what I was thinking but if he even admits that it was a nightmare and that was his job and I always had to drive to him when they screwed up how much worse was it for me? I have to work 55-70 hrs a week for my full time job, I have a second job where I work 12-16 a week, plus I'm going to school, I didn't have time for all of this, I easily wasted a full tank of gas just going back and forth from that place on my "free time", I was stressing about every situation that seemed to materialize as time went by which I didn't need since I'm also in the middle of planning my wedding. I would never recommend my friends to shop here or even my enemies, it is something that no person should have to go through and I regret ever coming across this forsaken dealership.
On 5/16/2013 9:09:29 PM Kaza3 wrote:
It was a wonderful experience, the salesman give us what we want and gave us the best price on market. I really recommend this seller and sure I'll come back. I love my new car :-) Thank you
Maravillosa experiencia, nos trataron de película, con palomitas y todo, nos dieron el mejor precio del mercado y el carro que exactamente queríamos a un precio excelente. Muchas gracias al vendedor por esta experiencia inolvidable. Definitivamente se los recomiendo, no van a conseguir mejor precio porque son los dealers número 1 de Mazda a nivel nacional. Cuídado que no te dejan ir sin haberte llevado tu carrito. Gracias :-)