Great experience, down to earth employees! - laura&gary
We love our Jeep and Adams Jeep employees were able to answer all of our questions, especially Frank who was extremely knowledgable!! Everyone was down to earth and friendly without any pressure. Were also very patient in answering our questions and all the test drives. Great customer service! Thank you Frank. Gary and Laura
Ourisman was very helpful and courteous - jeepstar
Sherwin Wilson was very nice and answered all my questions thoroughly. He also threw in some licensed headwear and a clean sweep of the vehicle
A " No Sales Pressure " Salesman! - Del
I just one day decided I wanted a Jeep. I was searching on the internet for one and inquired at Fred Frederick of Easton. I live in Howard County. I received a call later that day From Charlie Wallace. I made an appointment and went to see the Jeeps I found on the internet. He is a "No Pressure" kind of Salesman. (I'm not real fond of "pushy tell me anything to get me to buy" kind of salesmen) I test drove two and I picked the one I liked most. I was treated with respect and not like a woman who knows nothing about anything with a motor. I grew up a mechanics daughter, I'm a car girl. Charles gave me a good deal, told me to call if I needed anything and when I was just there for the servicing of my Jeep, He remembered me... he makes you feel like you matter. I want to say "Thanks" to Charlie and all of the nice folks he works with.
sales and finance experience - Larry L. Shirk
Aaron Lenz was the best salesman I have ever worked with! No pressure, huge effort on his part to get me what I wanted! Chad in finance was very helpful. He explained everything I didn't understand to my satisfaction. Both employees were professional and at the same time, personable. I'll be back when my lease is up! Larry Shirk
Purchase of first car - RavensFan93
As soon as we arrived we were greeted by Eddie, a friendly salesman who was able to guide us in the right direction for my daughters first car purchase. He was friendly and knowledgeable, which made for a smooth experience.
No Stress Car Buying! - Happy Single Mom
Jeff Boyd and Ale were laid back and made the buying process stress-free. No pressure tactics experienced, and as a single Mom buying the car, I really appreciated that level of professionalism.
First Wrangler - tmw6310
I had Charles Green as a sales rep and he was so patient and helpful throughout the entire car buying process. I would definitely give them my business again.
Very nice experience - castlehouse
My wife and I went into purchase a used pick-up. The selection in that area was limited, but we found a previously owned Yukon in our price range. During the inspection, some items were discovered that required repair and we were given the option of having them done by the dealer, or taking the car somewhere else. We chose the dealer. The worked was performed well and at a reasonable price. Everyone at the dealer was very kind. When we arrived to collect the car, all of the paperwork was printed, organized and ready to go. It took only about 10 minutes to complete the transaction. Our salesman was very courteous and kept us informed as to the status of the repair work all along the way. We are very pleased and would recommend this dealer to others.
2016 Ram Laramie Longhorn - Onyx
I just purchased a 2016 Ram 2500 Laramie Longhorn and could not be happier. Barry and Michael were great to deal with and made the purchasing experience hassle free. Everyone I met was friendly and professional, they went out of their way to ensure that I was not disappointed in any way when I drove off the lot. I travelled almost 100 miles to make this purchase as my local dealerships were not that interested in working with me on the price, I'm very happy I made the trip.
AMAZING SALESMAN AMAZING DEALS! - Taylor4176
By far one of the hardest working dealerships I've ever encountered. The salesman Mr. Don Okay is the friendliest and nicest saleman I've ever met. They gave us more for our trades than we ever would have expected. They saw we wouldn't pay more than our max price and when it showed the vehicle would be a little over that they worked it so we got exactly the price we could afford. If you're thinking of buying a vehicle, I 100% recomend this dealership and Mr. Okay. So SO happy!!
Excited and pleased.... - violetgamble56
I went to this dealership looking to purchase a Jeep. I was pleased with Andre Deshields. His professionalism made me glad that I chose Heritage.
2016 Journey - My4boys
I came in looking for a pre-owned vehicle but with EJ's help and expertise I ended up leaving with a 2016 Dodge Journey. Just the right size for my family and the right price for me. Thank you!!
My terms and quick - dionlove
I went in pretty well researched and knowing what I wanted in the car and the deal. They were very responsive to that. There was a bit of confusion as to whether my car was available at a sister dealership, so I double checked that and it was, and as soon as I told them, they got it straight over. I hope to change this car over as soon as the plug in comes out and I'll be going straight back to DARCARS. This is the third vehicle I have bought at three different DARCARS dealerships and my experience has been consistent over all three. As a bonus, Mark didn't tell me how to fill out the manufacturer's survey, but rather emphasized that I am the manufacturer's customer too and I should let them know if there's anything he could have done better (and he'd appreciate the chance to fix it first).
The best dealership experience - Jennifer1009
Our sales associate David was AMAZING.. He was very thurough and knowledgeable. There is nothing that I hate more then a dealer that rushes just to get a sale. David was very pleasant and I will forever only buy a car from him as well as recommend friends and family to him and only him. There isn't enough words to explain how grateful my husband and I are to have met Dave.
Awesome Team @ Darcars - RedCamaro14
3 weeks ago I purchased a 2014 Chevrolet Camaro with only 11,000 miles on it... My salesman Calvin was awesome and attentive to my every need. I purchased the car within 2 hours and the entire staff at Darcars should be applauded for their dedicated service. In addition, they have followed up with me for 3 consecutive weeks regarding my purchase and offering assistance, if I was experiencing any problems. I'll be purchasing ALL my future vehicles from Darcars and directing my family and friends to do the same. Thanks!
Great experience - Chris15
The customer service was wonderful. Andrea Figliozzi was very helpful and understanding of our needs. She has a lot of knowledge and is very dedicated.
Painless used car buying experience - Rosesonata
Mr Barrett and the staff were friendly and worked hard to accommodate us. They made sure that in spite of our special situation, all family members had ample opportunity to test the van. The van was presented to us in pristine condition. The paperwork went very smoothly, including accommodating the absence of the customer.
They also took time to make sure we were comfortable with the many features.
jeep rubicon unlimited great buy - Fnspr308
Great buying experience Mark was very informative and helpful in our purchase. Jeep was clean and full of fuel in record time. Great family dealership
Great buying experience - Beer run
I ordered a new 2016 RAM 2500 from Donny Ayers. He went far and beyond my expectations in making sure I test drove every vehicle to ensure I was pleased with all of the options I desired. Never once did he make me feel I was being a pain in the arse. I have purchased several new cars and never recieved such exceptional customer service. Thanks Donny!
THE BEST THE BEST THE BEST - MB529
They helped me and saved me money, and they were friendly and great and I love them. Thanks to the best dealer in the whole world.
Good Jeep Dealer in town - Dennis2008
The sales person Jason Price was very patient when we were test driving and asking about the details about the car. The sale price for the car was good as well when comparing with other dealers we contact with.
Great personable used car staff! - sharon707
Purchased a 20ll Dodge Nitro heat from Tate, it was the 7th time I have bought a vehicle from Tate. My sales person was Angie Frisnedi she was great. She was very thorough,kind and patient in helping me and my wife to decide the vehicle that was best for me and my wife. The manager Ken Mason along with the finance specialist Judy Longobardo were just great and as usual they guided me through the financial solutions to cunsumate the deal. A special shout out to Judy who has been involved in all 7 vehicle purchases! The staff is excellent in working with you and sealing the deal.
Worst Experience Ever - no deal
used manager ignored kbb dealer value & edmunds TMV info when offered over these values for 07 vehicle and gave up an $11K deal over $800 based on repairs made to be able to sell the vehicle which the bottom line is I would have been paying for the repairs that were mostly done in order for the vehicle to pass inspection- didn't even look at my information ... the vehicle details used to obtain the values were based on the vehicle being in very good condition which would not have been the case without the repairs ...also had a new or inexperienced sales lady... very disappointing and it was a cash deal!
Disappointed with them - William.long
So to start off I have recently purchased a 2013 Dodge Ram 4x4 from this location approximately 100 miles later the check engine light came on. I contact my salesman and asked why that might be. My dealer stated that the previous owner had put after market exhaust on the truck and that the exhaust he used would not match the trucks O2 censor and that is why the check engine light is on. Although I wasn't pleased with the answer given I decided to let it be and bite my lip.
Two weeks later I arrived on a Saturday morning to have the spray in bed liner installed. I removed the main bed cover which is a water seal cover to make the installation easier on the dealership. The cover has two rails with water hoses to drain water that would potentially stand on the cover itself. The dealership took both rails off the truck conducted the installation but failed to reinstall the rails so I could put my bed cover back on. In my experience with service departments if you remove an item of the truck you reinstall that item not leave them in the bed of the truck. I asked the service department why the weren't reinstalled and they stated to me that they would not be able to put them on for me and I could reinstall it myself or bring it back another day and they would take care of it. So I once again bit my lip Unsatisfied with the service. I got home 30 minutes later to discover that there was a series on small scratches above the handle to the tail gate. I contacted the dealership again on the following Wednesday to pay the remaining balance of my down payment of 3000 of the 8000 I put down. I notified the dealership that I was unhappy with the scratches and that they haven't tried to fix the problems. Later that night I was driving home from work when I heard a scraping sound coming from my truck at that time my exhaust pipe fell off and nearly caused three vehicles to wreck. I apologized to the people about the exhaust falling off almost causing a collision but was glad that no one was hurt. This could have been a very expensive law suit against the dealership if someone would have died because of there lack of inspection skills and selling a vehicle that had faulty equipment. I contacted the dealership that same night and to my surprise a salesman answered the phone and I told him what had happened. He asked me if I was going to bring the truck in and I said I would be there in the morning. I arrived expecting the dealership to seriously compensate me with several options and all I got was here's a rental car we will fix your truck and send you on your way. At this point I don't even want the truck it's faulty and has almost taken someone's life id rather they find me a truck that I like that has the same or better features and give it to me for the same price that I currently pay for the faulty truck if that can't happen I will be talking with a lawyer this afternoon.
A Great Dealership - Dawn
My husband & I have bought several (at least 15) cars from Craig Frederick. We strayed away last year because I wanted a Mercedes. It was a terrible decision, but so thankful to Craig... He was able to help us get out of it! Not only is he knowledge about every car on the lot, he is very patient ( a must with me) I have never had anything but positive experiences with him & I will never go anywhere else to buy a vehicle. Thanks Craig & your team at Fred Frederick!!
I was concerned about buying a used car but Mr DeBord... - adglazar
I was concerned about buying a used car but Mr DeBord made the experience go smooth. He took the time to adress my concerns and the service the dealership offers in addition to the Jones guarantee made me comfortable with the purchase.
rude and poor service after the purchase - Jeep
We went to this place and got our new car. They were very friendly until you drove your new car away. They only gave me one key fob at the delivery and told me that they would find the 2nd set. However, they started to ignore my phone call and email. And when I use a different phone to call, the sale representative finally picked up the phone, but he hang up on me after he realized that I called. Do not ever go to this place to buy a car!!!!
My car (2010 challenger) broke down outside of Accident... - Clevertitan
My car (2010 challenger) broke down outside of Accident MD 7 weeks ago. Needless to say it is still not fixed. The first week they had other work and could not look at my car to the end of the week (totally understand) The second week they informed me that it was the timing belt that broke, later that week they informed me that some of the valves were not holding pressure, resulting in them having to take the engine apart for repair. Weeks 3-5 they were ripping the motor apart and waiting for back ordered parts. On saturday at the end of week 6 after calling they informed me that it was all good it just needed to be timed. I called back tuesday where they again informed me its all good just needs timed.. so i called today (2-20-2014) to confirm the time i can pick up my car friday, only to be informed that there is still a cyclinder issues and it may be ready next week. As of right now Dodge corprate has "launched" a service review/investigation. After having Dodge HQ call them the service manager said he would provide me a rental car. If the service department is a example of this dealership i would stay very far away. Just a finishing note- They have never called me to update me on the repair work, i have had to call them everytime. Please beware.
What Customer Service? - DaGrinch
Bought a used Jeep Liberty from an individual and it came with only one key. I bought a blank key from an outside source and had my son go to Bender's to have the key cut and programmed. They wouldn't touch it because it wasn't a MOPAR key. I knew I was risking the blank to be bad - what difference does it make to them? They were going to be paid for their time and effort. Nope, wouldn't touch it.
This would have been the perfect opportunity for this dealership to establish a good rapport - never know, I might need parts for the used Liberty and with a good experience, there's always the possibility I'd be back. They don't have to worry about it now.