Above the rest - Jeep_family
First I would like to say I drove from Pennsylvania to Adam's Jeep. I went originally because they were one of the only places that had a manual Jeep Wrangler. After I got there I met Keith my sales person and he was a wealth of information on options, differences, and made himself available. He even took the time to talk with me on his day off and then stayed late to to accommodate my work schedule! Above the rest! Everyone there were friendly and helpful, not to mention their inventory is awesome. If you can't find the Jeep you want there, then it is not available. They even do custom Jeep Wrangler. Highly recommend this dealership! Above the rest!
Very nice Experience! - Daniel Kuebel
Our salesman was Charley Wallace, he is such a nice pleasant and very accommodating person. We explained what we were looking for and he found it!! They worked it down to our price and the deal was set!!
Nik Bratton was a Go-Getter - JAG_2017
I test drove five (5) vehicles before deciding - few people in my experience have taken that amount of time in one morning to make sure I am satisfied with my choice of vehicle! I have already recommended Heritage (& Nik Bratton) to an acquaintance looking to buy a Jeep in the near future.
Quick and Fast deal - dew5089
I purchased a new Jeep Grand Cherokee and was given fast and extremely fair pricing compared to other dealers in the area. Mitch Stainback was very pleasant to work with and very friendly. He answered all of my questions with quick responses. I will purchase my next vehicle from him as well.
Great Experience! - Tom and Mary
Normally buying a new car is a chore but Raymond made our purchase a great experience! Thank You for making our day relaxing and easy..
Outstanding salesman - Blackhawk_0810
My last experience was absolutely the best. Mr. Hardy explained what my options were for leasing a vehicle. The process was smooth and enjoyable. I was able to get the truck I had dreamed of. Mr. Hardy is the best salesman around.
Great job at Heritage - Adam
What a nice experience! John Ferraiuolo did a great job explaining the vehicle and make the process smooth and simple. In owning vehicles for over 20 years, this was the easiest and friendliest sale ever. Thank you!
Fantastic Experience! - Hattricksi
Juliet (CA), CC, and Darcars Jeep in Rockville knocked it out of the park. I've purchased many cars (all makes and models including BMW, Audi, Ford, Lincoln, Honda, Toyota to name a few) and this was hands down one of the best and easiest experiences I've ever had. I made one phone call to CA before even visiting the dealership and in a short 5 minutes I was at the right price without any hassle. With a very busy schedule I committed a day later to make the purchase (Tuesday) and told CA I would be in on Saturday to complete the transaction. Within an hour I was emailed a credit application (which I easily filled out online in 2 minutes) and had a phone call from CC (Salesperson for the transaction) to make sure they had everything they needed for a smooth transaction. When Saturday arrived, CC called to confirm my arrival time and to obtain a picture of my drivers license. I arrived at the dealership at 2:00pm and I was immediately greeted by CC with the keys to my new jeep (which was out front on the curb freshly detailed and ready for a test drive). We went for a quick spin, came back to the dealer and walked right into finance. 10 minutes later the transaction was done and I was out the door on my way home. This experience couldn't have been better.
Satisfaction - Paul Foster
They have a good team at Antwerpin Chrysler Jeep, They work well together and that give the customer a sense of confidence. Charles Green fits right in and help create good customer satisfaction.
Fast and friendly service - 2012Shadow
Went up to Thompson Jeep on August 1st and spoke to Don Ward in service to have my 2016 Jeep Rubicon Alignment checked. Don scheduled me for the next day. Went in at 7:45am and Don gave the total cost up front and my Jeep was brought in to have the Alignment checked. All went great! With my rewards points the cost was very inexpensive! Jeep was brought up and felt great! Many thanks to the entire service department, especially Don Ward and Dan the Service manager!
Assistance at Parts Department - Elizabeth60
We were assisted by Jason in the Parts Dept. He went the extra mile and provided us answers to all of our questions in a polite and professional manner. Thank you Jason.
GOOD SERVICE - john1979
Look for a 2017 jeep cherokee they give me a good value...great experience for get a new car...i recommended this dealer and service
Amazing Customer Service - Jackie1021
Salesman Frank Mitchum is a great salesman. He was very knowledgeable and made my purchase decision an easy one. I would recommend Frank and the dealership to anyone. Also the finance gentleman really works hard to help the customer too.
Excellent - MSCHILDSHICKS
Everything was great and I enjoyed everything about the transaction Karmella and Terrell was amazing especially mspugh I loved darcars and will buy from them again in the future thanks you for everything team!!
Efficient, pleasant, knowledgeable - Raiza Bonaparte
Saji & Sam helped me through a difficult time...My step dad had just passed and I had to find the right vehicle and financing for my mom. Both Saji and Sam were WONDERFUL....very patient and handled the transaction in the most professional manner.
I will continue to reach out to them for our future personal and business purchases.
Daughter's Purchase - BLESSED
Ms. Pat King is reliable, timely, honest, friendly etc. etc. This is the second time I have used Ms. King through the years to purchase a vehicle and I would definitely use her again and again. She doesn't try to steal you blind but steals you into the right direction. Thank you Ms. Pat for your faithfulness and for not keeping us there for several hours before we could drive off with a brand new Chrysler 200. I will see you on my next purchase. God Bless
Very easy transaction !! - Ron & Tracy
We had a great experience with Jon when purchasing our Jeep Cherokee. No pressure sale and we got exactly what we wanted at an awesome price. Highly recommend Century Jeep and Jon!!!
Best Damn service department in Maryland!!! - ScottyD1963
And again. Best damn service department in Maryland!!!! Always friendly and on the needs of the customer immediately. I would never go an where else.
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Poor troubleshooting - Cds166
I brought my Grand Cherokee in for a dash replacement and asked them to troubleshoot a no start condition and brake squeak/chirp.
The dash was replaced, but a few trim pieces I had to remove and reposition because they were not seated properly. One trim piece is broken and is loose in the dash.
The no start condition they said could not be recreated, so they did not troubleshoot or fix. Even if they could not recreate I would have hoped they at least troubleshot and checked out. This no start issue still exists.
The brake chirp/squeak was not heard, but they said they checked the brakes, bearings and driveshafts out with no findings. 10 minutes after I picked up the car, I had to return to take the tech for a ride and show them, let them hear the squeak. I troubleshot and fixed the issue myself (out of adjustment parking brake pad).
Extremely disappointed in the level of service, work and professionalism displayed.
Worst customer service in Baltimore. Constantly overbooking. - dulls1000
I bought a a brand new 2008 Town and Country from Don White Timonium. The customer service is unbelievable. I have taken my vehicle for repair an average of 3 times a year for the past 8 years and yes they never cease to amaze me. Every single trip, 100% of my visits my vehicle has to stay in the shop longer than they promise. an average of a week every other place i take my car it an average of 24 hours. I have had this car 8 years and till today my A/c has never functioned correctly i have taken it back every year and they have kept my car an average of 2 weeks and still the A/C is never fuctioning always blowing hot air. My car is currently at Don white as we speak for the same problem and as usual 3 days have already past and no word. Why do i keep taking my car back to Don white? Because like the fool I am I paid for the extra warranty (hence A/C)so if the repair falls under the warranty i will get it done at Don White although as i mentioned worse experience in my life. I don't usually complain and the guys at the front desk are very nice and helpful but 8 years of constant bad service its time I say something. I am going to all feedback sites to complain about Don Whites constant overbooking and bad service, the least i can do is warn others out there.
A great experience! - Ron
I purchased a used 2016 Kia Soul from Tate Dodge to tow behind my motorhome. I dealt primarily with Judy whose friendly persona and determination to get "the right deal" led me to this fantastic review. Once my wife and I decided on the vehicle, all of the negotiations were conducted by phone, which completely eliminated the wait time. When we came to the dealership to sign for the vehicle, we were there for only an hour and 15 minutes. This was by far the most pleasurable and stress less car purchase I have ever had. We will be going back to Tate from now on.
Best Dealership Experience Ever - Champions1
I've bought over 15 cars in my life time, this by far was the best experience i have ever had with any dealership. Everyone from Rodney Mattison (Internet Sales Rep) to John Barbo (Sales Rep) were immaculate and professional and made my wife and i feel like family. Anytime the owner walks over to introduce himself, that speaks volumes about the company. I have yet to encounter another dealership that seems to put customers above making a dollar.
Taken advantage of - rowdy1z
I have purchased 2 cars from this dealer. 1 new and 1 used.
My main concern is with the second deal they offered me for a new car.
I like that they didn't add any freight charges and the doc fees weren't too high, but I learned that they add all of that in to the finance part of the deal. The finance guy acts like he is a great neutral type of guy, but the deal he offers are really designed to make them the top dollar. I am paying 20% on top of the price of the car over the course of my auto loan on just interest. Be very slow to deal and walk out and calculate everything before signing anything including the offer sheet.
They will dishonor the offer sheet if it doesn't favor them and will not honor it if it favors you more.
Awesome Customer Service - shanaspinxo
Very helpful!! Looking for a new / used car? Defiantly recommend Prince Frederick Jeep and Dodge!
Shout out to the salesman Brandon for helping me purchase my 2017 Jeep Wrangler!!
Stay away! - Golions
Sales person (RJ) spent the first interaction and didn't introduce himself. He left the desk three times - didn't excuse himself at all. Rude. In their defense, the deal worked was pretty good, however, I was away and couldn't bring my trade until the following week. Upon returning the we're going to do the same deal but the trade was $1000 less. Luckily I saved his voicemail because he said it was the same amount. Still really wanted the car and was just going to do it. Got two follow up voicemails from RJ basically saying that last chance because someone is coming in to buy it and there is "nothing like it for 300 miles." Well 300 miles is really 30 because found same car, with more options, The incentives were better, and they gave $2600 more for my trade. What's even better - it was the same wholesaler who took my trade, that Tate said would give $1000 less !!! Stay clear!! Very dishonest!!
Worst overall buying experience ever. - porter111
I got the deal I could handle, but it went down hill from there !!!! I was the first sale of the day, but it took an hour and 15 minutes to get into settlement. Settlement was very professionally done--thanks Jackie. My salesman did the best he could do. At delivery, they ran my truck through a local car wash, left all the stickers on the windows, some writing on the window was still visible, and the floor mats were still in the bag on the floor in the back. They could not find the second key and said they would order one. Five days later they had not ordered it!! Guess what? I went over to parts myself and John, the Parts Manager, said they had them in stock. He then cut me a key (good man). My new truck had a vibration at speeds between 55/65 mph. The Sales Manager told me to drive the truck for 1200 miles and that it should work its self out. xxx !!!!! Sorry Jim, worst experience I ever had, and it's not over yet. Mike D'A, Princess Anne
poor customer service - Anthony Scelsi
no respect given at the service department. its their way or the highway. not too friendly when it comes to warranty work. just needed a zipper repaired on a jeep soft top?
What Customer Service? - DaGrinch
Bought a used Jeep Liberty from an individual and it came with only one key. I bought a blank key from an outside source and had my son go to Bender's to have the key cut and programmed. They wouldn't touch it because it wasn't a MOPAR key. I knew I was risking the blank to be bad - what difference does it make to them? They were going to be paid for their time and effort. Nope, wouldn't touch it.
This would have been the perfect opportunity for this dealership to establish a good rapport - never know, I might need parts for the used Liberty and with a good experience, there's always the possibility I'd be back. They don't have to worry about it now.
Heritage Chrysler Dodge Jeep Ram Parkville
Adams Jeep of Maryland