It's always a pleasure at Adams Jeep - Mrhardwood64
I have been going to Adams jeep for years and this trip was no different, always a great experience everyone is always very friendly, Thanks again Keith Cook and the Adams family.
New Jeep Purchase - 2017 Jeep
I visited Fred Frederick in back in October and spoke with Charlie Wallace about the purchase of a new Jeep as I was waiting to find out about the Volkswagen settlement. He was so upfront and honest. I decided to wait until the settlement was finalized, which recently was last week. I have had quite a few dealerships contact me, but Charlie's honesty and willingness to go above and beyond is what made me go back to him last week. No pressure and his integrity is second to none. I purchased my new Jeep from Charlie on Thursday night. He is by far one of the best and I can't say enough about his commitment to treating customers with respect and doing the best that he can for them! Thank you Mr. Charlie!
Great Expeirence - Alvin Sheely
Best easiest buying process ever. Brian Perry made it a first rate transaction. My wife hates the car buying process but even she agreed it was the smoothest ever. Great truck at an unbelievable price and great intrest rate. Have already directed 2 friends to Brian.
Awsome - urkahn
Everyone there was GREAT..I'll continue doing my business there I want thank Mike & Fred for helping me out The truck was clean and awsome.
Personal Service Guaranteed - carebear1288
Amii Ridgell is amazing! We found a Jeep we loved on the website, and within hours it was ours! Beginning with Amii, we had very personal service throughout the entire process. Loved that the process was comfortable and not pushy. Text, phone calls, and face to face for the final steps. We will be customers for life <3
Birthday present - CJ Clingman
My loving husband took me to this dealership on my birthday because he knew we needed to get SUV and I wanted a Jeep. He saw this Jeep before but took me there so I could see it. The salesman (Ray) met us immediately and asked which Jeep did we want to take a look at. We told him and he went to get the key right away. Ray was very friendly and personable. We eventually bought the car and went home to my surprise birthday party. March 17,2017 was a great day.
Fantastic car buying experience - sdrows1
Dennis helped me find a Jeep Cherokee with the features I cared about, at the price point that I wanted. He was more than happy to answer all of my questions and made the overall car buying experience very pleasant. Would recommend to all.
Great Fast Service - dascosi
I always have a good experience taking my jeep to criswell for service. The service rep is knowledgable and always gives recommendations. They don't waste time , get the job done and your on your way. Thanks Criswell for great service. Thank you Yami Villamia. Dom Ascosi Rockville, MD.
5 stars is not enough - Amine Saddem
5 stars is not enough to rate this place. Just bought my Grand Cherokee overland from them. Nabil was great showing me the car and test driving it. The process was very fast and IJ was so professional going through all the details. Also I want to thank Justin for his time trying to get me good rates and make the deal happen.
Highly recommended dealer and won't go anywhere else to buy a car for me or any my family members.
Finally Excellent Service! - 2012Shadow
After a bad experience with previous service manager(Dave) the new service manager Dan Patzwall is very friendly and caring. I brought my new 2016 Jeep Rubicon Hardrock to set up an appointment to have a recall performed. Met with Amanda Ordos-service advisor. Very sincere person and scheduled my service the next day. When I brought my vehicle in I was greeted with a welcome and smile. This really shows individuals like Amanda and Dan Patzwell really care about their customers. My vehicle was completed early by Mike Kalendek. Vehicle was very clean and Amanda-service advisor once again Thanked me! John
Quick to the point car deal. - Huntersmommy2016
I needed my deal to be quick short to the point because we had our 8 month old with us and well you know they get bored! we filled out our application on Friday, went in Saturday and within an hour and a half we had our new suv. Thank you Rich your the best!!
Amanda & Randy Wallace
Amazing Customer Service - Jackie1021
Salesman Frank Mitchum is a great salesman. He was very knowledgeable and made my purchase decision an easy one. I would recommend Frank and the dealership to anyone. Also the finance gentleman really works hard to help the customer too.
Excellent Experience - Tiffany Mays
I'm so grateful to Jared Wright for going above and beyond to help me purchase the vehicle of my dreams. Jared's patience, honesty, accurate knowledge, customer service skills, keen business sense, and his willingness to go above and beyond to help get my needs met were invaluable. As a result, my car shopping experience was a very secure and enjoyable one!
Jeep purchase - Westy523
Best experience I have ever had buying a car . Mark Russel and his team were great. Smooth, fast hassle free transaction- i definitely recommend them !!
Wonderfull service - WMsp0p
Had a great experience and painless purchase of my 2017 Durango Thanks to the Sales Manager Steve. sales person Belinda and James in Finance. I purchase a car from them in 1995 and when it came time to replace my 2005 Durango I knew when to go to get another.
Sales Experience - Darren99@
She is the best salesperson very knowledgeable and interpersonal skills are remarkable I will definitely
return to her she made sure I was well taken care of from beginning to end
horrible serviCe department. - disapointed mopar fan
service department is horrible. We bought brand new journey got check engine light same week. Took it in 4 times before they finally test drove it and figured out it needed an ecm flash update. Just took it in for a recall was told one day took 4. As soon as we left the lot engine light. They blame o2 sensor. Still never once test drove it. Bunch of lazy xxxxx. Avoid this dealer at all cost!
buying made easy! - jcrueyf150
I had a exciting time with Bob this is my first time buying my own car. and he did an awesome job
helping me today. I would definitely recommend contacting him when you are ready for a vehicle!
Great Customer Service from Barry - cjb12
Was at the dealership a little longer than I anticipated and wanted to be but Barry Barnes made the experience pleasant and did well with relating on several topics.
Best Damn service department in Maryland!!! - ScottyD1963
And again. Best damn service department in Maryland!!!! Always friendly and on the needs of the customer immediately. I would never go an where else.
Excellent Service and Service Writter - jacknisley
I called my service writter Chelsea Jefferson at Len Stoler about scheduling an oil change along with changing spark plugs, etc., possibly the next day? She said no problem for the next morning. Upon my arrival Chelsea was reviewing my trucks history and noted at 105,000 the coolant had not been replaced and should be. I agreed it should be done also. I had dropped off my 2013 Dodge Ram 1500 at 8 AM and it was completed while I waited in only a few hours. She is friendly and very knowledgeable about the service my vehicle needs. They have worked on my truck in the past and wouldn't think of going any where else. Nice job!
Great Experience Buying My Jeep Cherokee - randysb
I am giving Don White's a 5 star review and they earned it. I bought a used 2014 Jeep Cherokee after going to various dealers on York Road and a few in Pennsylvania. First and most importantly, the Cherokee is a 2014 model, but looks new. The interior is just as nice as an Acura RDX and blows away the GMC Terrain. The outside looked great and has new tires. If you have been to other used car dealers, the appearance of the interior and tires give you a good idea if the car was truly fixed up for the next owner. For example, Carmax's quality of used cars vary.
The sales person did a good job of explaining the features and was willing to answer my many questions. I went home the first night and looked up the VIN, so this gave me an idea of the history of the car. We did have some issues to work through, but they were very flexible. We worked through these issues and I can easily say not every car dealer is willing to this.
A incentive this dealer offer is lifetime oil changes. If anyone has visited Jiffy Lube lately, this is definitely a bonus. Some might say this is baked into the price, but I bought the car at a fair market price. But in my opinion, I rather pay a fair price and feel good knowing the car is good to go and not a lemon. Sure someone might sell this for $500 - $1000 less, but how are the tires? Are there other hidden problems or is the dealer selling the vehicle as is?
Sales Center Good; Service Center Is Not - GT
Purchasing my Jeep was a breeze. Getting the car serviced is not. Every time I try to make an appt - this time two days ahead, I'm told there's a week wait unless I want to rent a car and leave my car. I probably would not have bought a Jeep if I knew the service department was so onerous, not service friendly, and not accommodating to its customers. PS - my Jeep Renegade is less than 7 mos old...roof leaks, parking gauge needs service, oil needs to be changed.
Tate Dodge-Great Commercial purchase experience - Betto012863
First purchase of a dodge, and from Tate Dodge in Glen Burnie. Cant say enough about how easy this was. Worked closely with Jack Corbin and his team. Found the truck we needed, got a great price and financing was a breeze. In and out in 2 hours.
If your a business owner or not and need a vehicle, you got to go see these guys
Disappointed with them - William.long
So to start off I have recently purchased a 2013 Dodge Ram 4x4 from this location approximately 100 miles later the check engine light came on. I contact my salesman and asked why that might be. My dealer stated that the previous owner had put after market exhaust on the truck and that the exhaust he used would not match the trucks O2 censor and that is why the check engine light is on. Although I wasn't pleased with the answer given I decided to let it be and bite my lip.
Two weeks later I arrived on a Saturday morning to have the spray in bed liner installed. I removed the main bed cover which is a water seal cover to make the installation easier on the dealership. The cover has two rails with water hoses to drain water that would potentially stand on the cover itself. The dealership took both rails off the truck conducted the installation but failed to reinstall the rails so I could put my bed cover back on. In my experience with service departments if you remove an item of the truck you reinstall that item not leave them in the bed of the truck. I asked the service department why the weren't reinstalled and they stated to me that they would not be able to put them on for me and I could reinstall it myself or bring it back another day and they would take care of it. So I once again bit my lip Unsatisfied with the service. I got home 30 minutes later to discover that there was a series on small scratches above the handle to the tail gate. I contacted the dealership again on the following Wednesday to pay the remaining balance of my down payment of 3000 of the 8000 I put down. I notified the dealership that I was unhappy with the scratches and that they haven't tried to fix the problems. Later that night I was driving home from work when I heard a scraping sound coming from my truck at that time my exhaust pipe fell off and nearly caused three vehicles to wreck. I apologized to the people about the exhaust falling off almost causing a collision but was glad that no one was hurt. This could have been a very expensive law suit against the dealership if someone would have died because of there lack of inspection skills and selling a vehicle that had faulty equipment. I contacted the dealership that same night and to my surprise a salesman answered the phone and I told him what had happened. He asked me if I was going to bring the truck in and I said I would be there in the morning. I arrived expecting the dealership to seriously compensate me with several options and all I got was here's a rental car we will fix your truck and send you on your way. At this point I don't even want the truck it's faulty and has almost taken someone's life id rather they find me a truck that I like that has the same or better features and give it to me for the same price that I currently pay for the faulty truck if that can't happen I will be talking with a lawyer this afternoon.
Many years of great service - Cheri G.
My husband and I bought cars from Fred Frederick in Laurel for many years. We were always treated respectfully and fairly. Now that I am a widow, I need advice about repairs. The service department has treated me respectfully and has been a great help. They tell me what needs to be done and what is coming, but can wait. My car is a 2002 PT Cruiser, they don't make much money on me, but treat me like a queen. They go way above what I would expect from a business. I want my car to last as long as I drive, but if I need to buy another, it will definitely be at this dealership.
Overall Experience - Coleen
Everyone at Tate treated me with respect, worked within my budget, and made the whole car buying process fun. Thank you for the wonderful, car-buying experience.
poor customer service - Anthony Scelsi
no respect given at the service department. its their way or the highway. not too friendly when it comes to warranty work. just needed a zipper repaired on a jeep soft top?
Buy elsewhere, ANYWHERE, you will be glad you did. - RippedOffInMD
Traded a perfectly fine 2011 Jeep for a 2017 Jeep. Made deal where a comparable lift would be installed in the new vehicle, but were given a cheep body lift instead. Tire preasure monitoring system does not work in vehicle. When the vehicle developed problems they promised to come get it and fix it but never showed. Other dealerships refused to get involved in the mess created by Berlin Jeep. Several phones calls to the dealership were not returned. Filed Complaints with Jeep corporation but so far have not received any satisfaction. Do yourself a favor and shop elsewhere.
What Customer Service? - DaGrinch
Bought a used Jeep Liberty from an individual and it came with only one key. I bought a blank key from an outside source and had my son go to Bender's to have the key cut and programmed. They wouldn't touch it because it wasn't a MOPAR key. I knew I was risking the blank to be bad - what difference does it make to them? They were going to be paid for their time and effort. Nope, wouldn't touch it.
This would have been the perfect opportunity for this dealership to establish a good rapport - never know, I might need parts for the used Liberty and with a good experience, there's always the possibility I'd be back. They don't have to worry about it now.
DARCARS Chrysler Dodge Jeep RAM of Rockville
Adams Jeep of Maryland