I wrote today's review while relaxing in one of the - Kevin O
I wrote today's review while relaxing in one of the large, comfortable, attractive waiting areas, after being offered a smile, and a cup of coffee, by Tyheshia, a phenomenal receptionist, hostess, and organizer. The brand new, squeaky clean, bright facilities are as detailed and shiny as the new cars. Tyheshia took over after Elvis, my Service Advisor, greeted me as I pulled in, confirmed today's work, and immediately started following up with progress. Today I am waiting as it is a minor service, and each customer is made to feel at home. In the background I hear friendly conversations, some laughter, and some longtime customers discussing showroom models. I have been returning to Porsche Silver Spring for over a decade due to this friendly, welcoming atmosphere. My previous Porsche dealerships struck me as cold and aloof. Here, you are among friends. Meanwhile, in the service area, the outstanding technician team, led by the Service Manager, Linda, keep my car feeling and running like new! They are awesome, and I appreciate their efforts. Here comes Elvis with an estimated completion time... We are right on schedule, as usual. My personal 'Porsche Experience' happens at the dealership, and the team here makes it very special. I will continue to return for Service at Porsche Silver Spring, and look forward to the day I can meet with the Sales staff to purchase a new car. Likewise, I am happy to recommend Porsche Silver Spring Sales and Service to all prospective customers. As others have commented, many customers, who can be anywhere in the mid-Atlantic states, go miles out of my way to get here, and you will too - the staff will make it worth your while. Visit, enjoy the people, watch your car being serviced (from an overlook) if you have the time and desire, and relax.
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