New Hampshire Jeep Dealers

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Bournival Jeep - Portsmouth, NH

On 10/21/2009 1:05:59 PM jogi1978 wrote:
I was in the market for an suv and have dealt with Bournivals for years. I went in just to take a look around and real nice guy by the name of David came out to greet me. Even though he didnt have exactly what I wanted he found a Grand Cherokee that fit all my needs. The part I dislike the most is having to trade my vehicles. David intruduced me to the general manager Patrick and he made the part of the process I dislike the most the easiest part. So needless to say not only did I get a Grand Cherokee that fit all my needs but I got a good deal on my trade in. David and Patrick worked very hard to get me a deal I was happy with and they were an absolute pleasure to deal with. Very low pressure, very easy to talk to and overall one of the best experiences I have ever had. I would recommend this dealership and David and Patrick to my closest friends and family...Keep it up guys...this is how buying a car should be!!

Bournival Jeep - Portsmouth, NH

On 9/9/2009 10:12:34 PM dontyaknow wrote:
I came into Buy a 1998 Dodge Dakota SLT I found on Bournival's web page at a discount. After being on the lot for more than 20 minutes without being contacted I went into the showfloor and asked if they wanted to sell a car. I told them what car I was interested in, what I could for a downpayment and what I wanted my monthly payments to be. The salesperson said, "a car at that price is normally purchased outright and not financed." After giving Mike (the salesman) a puzzled look, I asked if he wanted to get it off the lot or not? Mike was not impressed, and it was only after I asked to speak to his boss that he came out with that Mike presented me with the financing application. I have great credit and it came back just like I wanted. Ever other car I have purchased has gone through a final check before I took it home. This did not happen. Mike explained, "this has been on the lot for a month we have already done that." Two weeks later my tranny dropped out because it had no fluid. I had not even driven 150 miles. I had towed it back to Bournival and expressed my disapointment. The service manager was less than courteous, and had no desire to rectify the situation. I pulled out a copy of NH no lemon policy handed it to him, and said my next step was the New Hampshire Attorney General. After 6 weeks (with no progress reports and no returned phone calls) I went back to the service department and made my intentions clear. A week later I had my truck back fixed and ready to go. These guys have no idea what service is and I will never go back to them.