ORIGINAL REVIEW NOVEMBER 2024 (5 STARS)
Nice people to - NSTANDISH
ORIGINAL REVIEW NOVEMBER 2024 (5 STARS)
Nice people to deal with during a new traverse purchase. More of an old school way of doing business which has unfortunately been lost by many. Will be back for our next purchase.
AMENDED REVIEW 5/31/25 (1 STAR)
Just over 30 days and 1,000 miles in to our 2025 Traverse ownership period the car's transmission failed while traveling approx. 70 MPH down I95 about 4 hours from home. My pregnant wife, 1 year old child, and dog were stuck on the side of 95, 4 hours from home and 4 hours from our destination. I do not blame Tim Marburger for the mechanical issues on the car. However the now 5 month back and forth with Chevrolet I put a lot of blame because it never felt like they had my back. I called them the day this happened asking what I should do. It was constant episodes of me calling them with little to no response for days/weeks. For example, Chevrolet wouldn't give me a rental car at the dealership in Savannah, GA and Chevrolet corporate said I would not be getting reimbursed for the entire value. If somebody at TMC could have just assured me they would make sure I was made whole I could have gotten past things, however it took weeks for anyone to sort of acknowledge maybe I shouldn't' be on the hook for the $900 rental car bill. This was just one of the many issues I would have expected my purchasing dealer to have my back and fight on my behalf.
I was told this would be between me and Chevrolet. It took about a month for us to get our car back and obviously a lot of concern from my wife about the reliability. She is very nervous about the car suddenly losing power again while in three lanes of interstate traffic. Ultimately I had to file a claim with the BBB in order to get an additional year of power train coverage. I didn't get anything else or even demand anything else outside of my rental car reimbursement. Considering the over 30 hours of time I have put into this, calling various dealerships, Chevrolet corporate and the BBB I would have thought someone may have wanted to do something else even a courtesy check in call, but nothing like that has happened. To me that is just a reflection of how they handled the entire situation.
I highly recommend steering clear of TMC because if you do have an issue you will be on your own. If you just want to buy a car, again it was a great process, but I am very disappointed about this very real situation.
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