149 Ohio Ford Dealers

Drake was outstanding. - Jinju624wes

Drake was outstanding. He was very knowledgeable. Everything went very smoothly. Would deal with him anytime.

They were very easy to deal with. - Pesw1954

They were very easy to deal with. They explained everything to me. They called to tell me I needed another part before fixing it. The work was done 3 days before I could pay and they were understanding.

STAY FAR AWAY! - Mike G

STAY FAR AWAY!!! The only thing worse then their sales staff, is the service department!!! They will be nice when you are buying from them, but if you have a problem, forget it!! Their service department continually missed diagnosed, an engine coolant intrusion into the cylinders for about 6 to 8 months, which is a common problem on Ecoboost engines. WAKE UP LIBERTY!! They are only interested in selling you a car, NOTHING ELSE!! I'm sure they would have been perfectly fine misleading me, until my warranty was up, and I would have to pay out of pocket. The salesman I bought the car from was only interested in selling me something else, and didn't care about the 40k problem he already sold me. I'm so glad I decided to go somewhere else. DEFINITELY WILL NOT RETURN TO LIBERTY!!

My car blew an engine and everybody from the service to - BZAKRON

My car blew an engine and everybody from the service to the sales departments, and even the owner, couldn't have been more helpful. They offered sound advice to help me weigh the cost of repairs versus the purchase of a new car. I'm now driving a new Bronco Sport and couldn't be happier. Thank you to everyone at Park Ford!

Our salesmen Heath Clemons was very accommodating, we - stebby

Our salesmen Heath Clemons was very accommodating, we were allowed to keep the vehicle for a period of time pending the repair of our vehicle. I would recommend Mark Porter to anyone looking for a vehicle. Thank you.

I had a Ford Ecosport and it has a recall and I’ve been - calliea07

I had a Ford Ecosport and it has a recall and I’ve been without a car for about 3 months. Antonio was such a big help getting me into a new 2023 Escape. I wasn’t expecting to get a newer car just wanted to see what my options were. Antonio was patient and I thank him for that.

All the team members at Ford are nice competent and - Gadavis21

All the team members at Ford are nice competent and efficient. The valet team is great. Service providers are excellent Zak is very knowledgeable, helpful and professional.

Took my truck in for an oil change and tire rotation and - richardlong0480

Took my truck in for an oil change and tire rotation and they found out that I needed a battery as well. But everyone was nice and courteous and was done in a very professional manner.

Chris “Bubba” Andrade was our salesman @ Ken Ganley Ford - Richard Boyce

Chris “Bubba” Andrade was our salesman @ Ken Ganley Ford West. He was attentive, asked all the right questions, and was the best salesman we could have asked for. Now, we look forward to the excellent-rated service department for future needs on our brand new 04’ Maverick. Great people to work with all the way. Thanks, Richard Boyce

Very poor experience I had a car gurus preapproval with - Littlesfire

Very poor experience I had a car gurus preapproval with pricing set on online pricing in buying it was told something totally different at the dealership

Really easy to work with. - jlmzm3417

Really easy to work with. Help me get the vehicle i wanted. Thabk you very much.

I worked with Josh today in purchasing a used Ford - Kelly Sevrence

I worked with Josh today in purchasing a used Ford Bronco. WOW ! What an amazing person , professional and made it so easy with no pressure. I am definitely going to refer my family and friends to Josh for their next vehicle. Josh is a class act and deserves recognition by his service he provided for us today . I love my Bronco !!!

Everyone at White's Ford went above and beyond the call - blhagler

Everyone at White's Ford went above and beyond the call of duty in the pruchase of our new Ford Bronco.

My husband Dan and I cannot praise Sharpnack Ford enough! - Dan & Julie Sickles

My husband Dan and I cannot praise Sharpnack Ford enough! From start to finish we had the best customer service, no pressure, respect, and a friendly group of people through the entire process! Denise helped us come home in the perfect Escape with everything we were looking for in a vehicle. Sharpnack def has gained life long customers here! If in the market, definitely choose Sharpnack Ford Inc Willard.

We used Terry Hendricks Ford because they were close to - Scott.r.bonser

We used Terry Hendricks Ford because they were close to our home and we like a great relationship close bye to for any issues. We were dissatisfied with the no family experience. The other vehicles we purchased seemed to have a dealership that wanted our future participation. Terry Hendricks only wanted a sale. In fact they knew very little about the vehicle we bought and provided inaccurate information. Shame on US for using Terry Hendricks. Look at their comment history! It only shows a few last sales. I will never use Terry Hendricks Ford in the future or recommend them.

Sales person (Brendon) was very helpful and answered all - vcw8050

Sales person (Brendon) was very helpful and answered all our questions. I would recommend him and the dealership to anyone else.

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

Caring about my needs and wants they bent over backwards - robinshively726

Caring about my needs and wants they bent over backwards to get me financed. 1 day only next day had a new ride with my trade. Awesome ppl. ♥️♥️

First service of new bronco; scheduled on line and was - Valley2525

First service of new bronco; scheduled on line and was quickly serviced...need better coffee!

I would highly recommend, Salesperson, Jacob George. - MARteach & MR

I would highly recommend, Salesperson, Jacob George. He was patient, informative, kind and professional. Jacob helped us narrow our car search to a few vehicles. We then met Christopher Johnson. "CJ" helped finalize our choice by helping us meet our needs, his knowledgeabl, compassion and understanding. We are recommending them to our family and friends. When we are in the market for another car, we would visit these two again.

Tyler and the dealership treated me great. - Steve

Tyler and the dealership treated me great. It took us a while to get to the finish line, but Tyler was very patient and answered all of my questions. Happy with my Bronco sport so far.

They always go above and beyond. - K.levak

They always go above and beyond. We wouldn’t go anywhere else to purchase a vehicle!

I purchased a 2023 Audi A4 from Columbiana Ford in April - john m

I purchased a 2023 Audi A4 from Columbiana Ford in April 2025. I was unable to travel there so needed to conduct the transition over the phone until delivery of the vehicle. As is similar to an above complaint, I asked the sales rep, Josh Wilt, and his manager if the car had any accidents and was told very clearly that it had not. Upon delivery of the car it was clear that the info they provided was false and the sales rep informed me that their dealership had, in fact, body work done to the car but did not paint the work because it would have cost them too much. The finance person, Jason, did everything possible to obfuscate the actual interest rate and bank fees, which was not clearly shown until delivery of the car. His explanation of the rate difference, when questioned, was suspect at best, which is likely generous. Lastly, the car was delivered with only one key, which was never mentioned prior to delivery. The sales rep texted me during the delivery that he would provide me with a second key. After two weeks and only when pressed, he said “we just don’t have the power to expense something like that unfortunately.” Extremely poor experience dealing with Columbiana Ford. The only suggestion I can provide to other consumers considering Columbiana Ford is BUYER BEWARE

Originally had a terrible experience there because of bad - J.Adams

Originally had a terrible experience there because of bad communication between the employees at the dealership when I went to look at a vehicle. Taylor made it all right though. Thanks.

We have bought several vehicles from Donley they are - napadale

We have bought several vehicles from Donley they are always very friendly and helpful. They always get us where we need to be. Thank you Jim Casebolt

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

Wow! - Deechamp62

Wow! What a wonderful dealership with pleasant, friendly helpful people! Our sales person, Syerra Wood was great, Bryant Kucera , Ronaldo Deas, just to name a few were great and accommodating and easy to work with, no pressure just total consideration,. Would go back and travel out of town to buy again.

The process was quick and easy! - Stephaniejedra

The process was quick and easy! Richelle and staff were very friendly and extremely informative.

Do not buy a car from this dealership owner group! - Nate G.

Do not buy a car from this dealership owner group! I wish I could give 0 stars because I would. I went in to this dealership on 3/9/2024 to look at a vehicle for sale. After getting an offer, I decided to wait and try and do a private sale on my car instead of the trade-in offer that they gave me. Rick, the salesman contacted me regularly through the rest of March asking how the process was going (he wanted the sale). On 4/5/2024 at 5:25 pm, he sent me a text with a new price on the vehicle. When I called the next day, I discovered that Rick was off work that day and the guy I spoke with said that the price was actually $6k higher than what Rick sent me. When I mentioned that I received this text, the guy said that it didn’t matter what Rick sent me. This is clear evidence of a bait-and-switch sales tactic. In fact, this “deal” was worse than what I was offered back in March. This is actually my second bad experience from this dealership owner group. 10+ years ago, I had a bad experience with their service department. I thought I would give them another chance. Boy, was I wrong!

Very honorable and ethical in discussing a purchase for a - Wjohnson

Very honorable and ethical in discussing a purchase for a used vehicle and possible trade in. Dave Kress was great to work with.