Same Day - New Tire - KIACustSatisfied
My KIA Optima tire was damaged while driving. Roadside Assistance said it couldn't be repaired - I needed a new tire. I called Crown Kia and talked to service while I waiting on tow truck. I said I would arrive around 5 PM and asked if tire could be replaced. Service manger said if tire was in stock he could probably get a tech to stay late and complete process. I arrived about 5 PM; went to see service manager; he came out and noted tire needed. After tow truck dropped my car; went inside and service manager said they had tire and tech would stay to mount new tire. Used my warrantee for tire repair so only cost me $50 for NEW tire.
I was in/out of service in 45 minutes. This was EXCELLENT Customer service.
I called ahead so they knew I was coming; discussed with tech before I arrived and made it work for me.
Excellent customer service! - Madcustomer
I've written a review last December about my disappointments. To my surprise I was immediately contacted by a representative from Jeff Wyler. He addressed my issues and also refunded me for inconveniences! Great job Jeff Wyler!
Highly satisfied repeat customer - TFrost
My 2nd purchase from Montrose and I always leave as a satisfied customer. Forest Daniels by far is the best salesman I have had the pleasure of doing business with and he is awesome!!! He listens and understands my needs and always gets me exactly what I asked for. From start to finish, the Montrose team is great !!! I highly recommend you stop by if you're shopping around. "You've got a friend at Montrose!"
Excellent customer service - Geminijen72
Excellent customer service. I went in a little apprehensive about buying a new car. I have had bad experiences as being a woman looking for a car. Dave Watson was friendly while explaining options to me. Never once did I feel intimidated or pressured to purchase a vehicle. In the end I left with an appreciation of Jeff Wyler Eastgate, Dave Watson, and a new Kia Soul. Thank you 😀
Great - Laura
John was very friendly and helpful throughout the whole process of buying my car. He went above and beyond to accommodate my needs. And he answered all my questions.
Fair and Eager to please - 1Husband
I had a 2016 Rogue SL AWD with Premium Package on it. Enjoyed driving the car, the great gas mileage, the navigation system, etc., but lamented not being able to get features I really wanted - like remote start, kick liftgate, etc. These options were not available to even order them on the 2016. But I liked my Rogue well enough that when my two sisters needed a new car (both at the same time, as it turns out) I convinced them to buy a Rogue as well. My younger sister bought hers first and after test driving both the 2016 & 2017 Rogue SL's, decided the 2017 was the better car and was going to buy that one. THEN, she got a 20% off coupon in the mail for any car from Jeff Wyler Fairfield which lowered what she paid for her car by well over $7000 - (say Whaaat?!) - and the dealership honored the discount coupon with NO squabbles or hassles. I met her at the dealership, and after seeing the 2017 Rogue - and how Nissan REALLY beefed it up - I ended up trading mine in for one. The new 2017 Rogue SL AWD with Platinum Package is The Bomb! These are the features of the 2017 that the 2016 did not have: It's got a smoother ride (thanks to a larger 19" wheel base), a quieter ride - much less in cabin noise, has remote start, kick liftgate, Memory driver seat, heated steering wheel (Thank you, God!), lane departure, headlight assist (turns high beams on for you and dims them when a car approaches) and intelligent Cruise Control and there is an overhead light in the way-back that comes standard. My younger sister and I brought our older sister to the dealership and she bought a 2017 Rogue as well that same day - and the dealership gave all 3 of us the same 20% off! Feature for feature.....and dollar for dollar.....you can't beat the Rogue for the price! I priced it out and Honda, Subaru, Mazda nor Toyota had a like model loaded to the gills for the same money as the 2017 Rogue. Andrei was our salesman and he probably deserves a medal for selling three sisters a car. Cedric stepped in and went to bat for me to get my car deal where I needed it to be, was very gracious and fair. Selwyn was the finance man and took the time to explain everything in detail. I would willingly go back to this dealership to buy another car. 😝👍
Love this place - bluntedjlk
Helped me get a new car and I enjoyed the experience I will be coming back to buy my next car and tell my friends about them.
If you want to buy a Kia, this is THE PLACE!! - It5m3!
My wife and I were looking for a replacement for our 2006 SUV and after visiting several dealerships, it was starting to sound all too familiar: Same old, same old. But when we went to Hatfield Kia, we knew right from the beginning that it was the one for us. While the entire Hatfield Kia team was good to work with, our sales associate, Cagney Seay ( with whom I had spoken on the phone) was the main reason we were successful in our purchase. Cagney was polite, personable, well-informed, understanding of our needs and preferences, and offered more in terms of a willingness to make a deal viable than any other such salesperson with whom we have done business in the last 30 years of automotive purchases! We made a "Win-Win" purchase at Hatfield Kia, just the way it should be. Thanks Cagney!!!
GREAT EXPERIENCE - walter1
Our salesperson, Drew Hallman, was extremely helpful in explaining all the benefits of Kia ownership. He was also very efficient and didn't make me wait, and at the same time I didn't feel pressured. I would highly recommend him and feel I can send my associates and friends to him.
Whitney was very knowledgeable and did an excellent job expediting the paperwork.
Great guy!! - Carbuyer2017
Joe is a great guy! Goes over and everything and doesn't push you to get something you don't want! Would and have already recommended him!
purchasing 2016 Kia Soul - tom goerler
Went to dealership to view 2016 Kia Soul i saw on website. I met with Mark Zinser. Upon my arrival. Mark was very knowledgeable and made my car buying experience very pleasant experience, and finance Mgr,Tony Schirmer was very quick to get me through the buying process.
Wonderful sales experience - Cindy Harter
Great sales experience with Ricart Kia in Groveport, Ohio! Thanks to Dillon and his team that treated me and my family so kindly and respectful for their needs while I shopped! I would recommend him and his manager to anyone looking for a new vehicle!
Top Reviewed Specialists At This Dealership
New Lease - Steve B.
Recently upgraded my lease from a 2015 Kia Sorento to a 2017 Sorento. Matt Bosko was a pleasure to work with and I look forward to working with him again.
My New Kia Sportage - Queenjaime81
Had an excellent experience working with Joe Doering!! He did everything he could to get me the car I wanted. Way to go Joe, I love my new kia sportage!!
Excellent - rocktam95
We received excellent customer service from Todd and had a very pleasant buying experience. He was professional and friendly. Very helpful through the whole process. Thank you!
Quick, friendly and professional - Scott R
I love Preston Motors...all of them. We have Chevys, Fords and Kias. All sales and services at each are excellent. When I leave I feel confident that the service and the associated cost cant be beaten by any competitor, anywhere! Worth the drive to Burton to have that peace of mind. I also appreciate the over the top ammenities too, gourmet coffee machines??? Snack baskets??? Maggies Donuts??? Wide screen TV's??? Seriously? Preston is my only choice!
Awesome - Kyle
Finally was able to get the car I wanted for a reasonable price. So they were able to make it work for the price, thanks!
Great ! - k&b
We were unsure of what we wanted in a car and if we wanted to buy or lease. We beleve were given all of the information needed to make the best decision for us. Very Happy.
New Sorento Purchase - LW
It took some patience and negotiation but the dealership got me into a new larger vehicle. I am very thankful. This is my second new vehicle from Taylor Kia.
Worst place ever & rude service - Waylon
Worst place ever to buy a car. Not honest & doesn't keep their word for anything. Horrible. This place said they would paint my car few month after o bought it it had started chipping well they lied it never got painted. They ran my credit without my permission & as young first time buyers they took the most advantage of us as possible
Very professional sales staff. - Danielle12176
I just bought my first Kia. I absolutely love it! Jeff Ross was my salesman. He was very friendly, answered all my questions and stayed in contact with me threw the whole car buying process. He was very knowledgeable about my new Kia and helped me set up my Bluetooth in my new car. Thank you Jeff Ross.
Purchase new Kia - Deb
Great experience. Good job Jim Miller & Financial officer. Explained things fully. I have driven my Kia 100+miles. Love it! Will check with Jim next time I'm car shopping.
New car purchase - musicman8120
We purchased our new Kia Sportage AWD from Rob Bogus at Kia of Bedford in October. We could not be happier. The car is a dream to drive, especially in the snow. Rob was fantastic to work with. He went beyond the extra mile to get us the right car at the right price. There was no pressure at all. Just a great buying experience. Michele in Finance was also great to work with. I highly recommend this dealership and our salesperson, Rob Bogus.
Excellent Car Buying Experience! - Shutson14
I appreciate Dave took the time to listen to what we needed and helped us pick the perfect car with no pressure for our family. Just an overall excellent car buying experience and I highly recommend Dave and Superior Kia to anyone!!!
2014 Sorento motor install - Sweetpete
So here's my impression of the service department at Kia Spitzer West in Parma (Brookpark and State near 480). I drove my 2014 Sorento from Houston to Cleveland to visit family and friends and take a trip to Niagara Falls in Canada. About 1300 miles one way.
Upon arriving in Parma (8/4/16) I was at a stop light at Snow and Broadview when my temp gauge all of a sudden started to approach max temp! I turned on the heater to try to cool the engine down and the gauge returned to normal. I drove another 3 mins to my sister's house and shut down the motor. I did a cursory inspection and found no coolant leaks but I could smell radiator fluid. So, I made an appointment online at the closest Kia dealer since my Soto is under warranty and has ALWAYS been dealer maintained ever since I bought it new in Houston (DeMontrond Kia). I dropped it off on Friday morning (8/5/16). First impressions are important. I met with Lisa and she was super friendly and knowledgable. She told me upfront they were busy and would try to get the Soto looked at ASAP but I might not hear anything until Saturday (8/6/16) which I was ok with. I understand it was a last minute drop off and others were ahead of me in line. At least she told me up front.
Anyways, I get a call on Saturday afternoon. You won't believe this! My '14 Sorento with 41000 adult-driven, dealer maintained miles has a head gasket leak and needs a NEW MOTOR!!!!! Mind you, I'm from Houston, I'm heading to Canada on Tuesday (8/9/16) and heading back to Houston on 8/18/16!! Now I'm stressed!! I have no car and who knows how long a motor replacement will take? And what about my family's vacation?! Now what?!
This is where Lisa, Tony (master Kia mechanic) and the entire Spitzer Kia West team take the cake!!! First, they hook me up with a Dodge Ram rental from Enterprise Rentals. They cover the cost of the rental for as long as they have my Sorento and tell me just to enjoy my trip to Canada and they'll keep me in the loop as parts arrive and repairs begin. While in Canada, Lisa texted me a few times just to keep my informed (like she said she would) and that eased my stress greatly!
We returned from Canada on 8/12/16 and the Sorento still wasn't ready. But that's ok because we had the rental. Finally, on 8/16/16, Lisa called and said the Sorento was ready to go! I picked it up and we drove it back to Houston. 1300 miles later, we're safe and sound and back home. I can NOT believe the wonderful service I received from Lisa and Tony at Spitzer Kia!! If I'm ever in need of minor or major vehicle service and I'm in the Parma area, I will highly recommend them to anyone and everyone!!!!
Best price. Fast courteous delivery. Straight forward. - XFactor
I was searching for a 2016 Kia Sedona EX in Venetian Red within a 300 mile radius of Pittsburgh, PA (the specs we were looking for didn’t exist in the Pittsburgh area) and the lowest bottom line price was the biggest factor. I have bought cars out of state many times in the past for me and friends and family. Byers Kia, and Spencer Thompson specifically, went above and beyond to earn my business. Upon talking to Spencer, he advised the car in Byers inventory I had initially contacted him about was being sold as we were talking. But Spencer immediately offered to locate another car matching my specs for the same price. He arranged for it to be delivered to Byers Kia the next day. My wife and I drove from Pittsburgh the following day to pick it up. Spencer was very courteous and straightforward during the entire transaction. He had the car cleaned and ready to go when we got there first thing in the morning and arranged with Luke Flowers (the F&I guy) for all the paperwork to be ready so that we could be in and out as soon as possible. Luke was also a pleasure to deal with. Very low pressure on the extended warranty and gap insurance sales pitches. He offered one price for each and when I declined we moved on to the rest of the paperwork. We were in and out in 90 minutes. I highly recommend Byers Kia and Spencer Thompson.
Great Service Center - Don Swank
Great Service atmosphere... Great waiting room for customers. Will have both my KIA's serviced here for now on. They even have free popcorn!!! Amazing place... Now considering buying all our cars there.
Once they have your money they do not care - Bc
Got a car and it still has the 30 day tags on it and I already have lights going off on my dash. They lied about how many times they would run our credit and then when we asked about it Mike the finance manager was very cocky and rude and spoke to me as if I were an idiot for listening to lawyers and finance professionals about dings on credit scores. I regret getting my car from them so unprofessional.
Unprofessional - JEN
Very unprofessional. Once you buy the car they treat you like crap. Never ever go here. I have had to take my car in several times for service there is a problem everytime.
Cowards - Jaraya123
Most incompetent dealership I have ever had to deal with. Long story short they sold me a car with numerous problems one being a broken starter and two being a busted engine now they refuse to take ownership or even attempt to return telephone calls not just from me but another KIA dealer trying to resolve the issue or their own KIA consumer affairs team. So now I am forced to take legal action which I have tried to hold off on but this dealership has left me with no other options, which is seriously ashame.
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