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Leikin Motor Companies - Willoughby, OH

On 6/17/2009 5:17:40 PM adg3961@yahoo.com wrote:
I just purchased a 2009 Mercedes ML 320 Bluetec from Leikin
and I was extremely happy with my experience. Kevin Ornstein
formerly of Metro Lexus is now with Leikin and has worked to
improve customer satisfaction and more. Mike Leikin was my
salesman. Mike and Kevin both worked to help me find the
vehicle with options that I wanted...involved bringing the car up
from another dealership in the South. The negotiated price was
very fair. When it came time for me to accept delivery my new
ML was in perfect condition and Mike did a great job in explaining
the car and it's many features to us.
Although this is not the closest Mercedes dealership to my home,
I felt Kevin Ornstein and Mike L. really wanted to work with me and worked to ensure a positive experience.
My new ML BlueTec is beautiful, rides perfectly and I am getting terrific mpg's....29 highway, 23 city!

Leikin Motor Companies - Willoughby, OH

On 5/24/2009 10:59:17 PM elee2 wrote:
Although the salesmen were very friendly upon learning that I was interested in a certified pre-owned vehicle and were seemingly very accessible to me via phone as well as email this all changed as soon as they learned that I was no longer considering the vehicle. There were too many physical flaws on the Mercedes and I was able to find a much better deal on a higher quality car on a location closer to my house. I put down a $500 deposit towards the car on my initial visit which they immediately cashed the next day although the sale was not finalized. I wrote many emails confirming that the deposit was refundable and each time the question was avoided and not directly addressed. It would be understood that if the refund was indeed nonrefundable it would be noted on the receipt that I received and the salesmen would have no reservations stating that the deposit was nonrefundable. However is now approximately three weeks later and I have no word on my refund and Craig and Kevin no longer return my emails. Please keep in mind that Leikin Motors is a smaller dealership and are likely in need of the money and sales more so than a larger dealership. Therefore I recommend that prospective buyers proceed wtih caution or better yet explore larger and highly rated dealerships as Leikin has repeatedly been rated very low by consumers.