I had a great experience with them. - Sol
My experience with them was great.
Tom Herald, my Sales person, was amazing. He answered all the questions we had and allowed us to take our time to decide.
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Best Service BMW Department in Texas - Rich
Always professional and customer service oriented. ..and in keeping with excellent service of my 3 rd BMW for required maintenance and exceptional warranty work and follow up
First BMW - Mmorris
Sarah was very pleasant to work with and made my experience buying my first BMW smooth and easy. She knows her stuff and her professionalism is spot on!
Lubbock bmw purchase - Kevin Wiseman
Very nice dealership. Lubbock TX Painters has allowed me to buy my first bmw and I was stoked. Especially after having excellent customer service. Great!
Best customer service dealership in SeTX! - BMWguy51
Just bought a brand new car from BMW of Beaumont and my salesperson, Willie Calcote, was exceptional from beginning to end. I never felt pressured and he always let me know what was going on a step ahead of the process. Seamless and painless! This is my 5th car from this dealership and Willie will always be my go-to guy! Kudos!
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
NEW BMW 428i - Steven mccarroll
I have to say that my vehicle buying experience at Garlyn Shelton BMW in Temple TX was great!
I did not feel pressure or forced to buy a vehicle I did not really want.
GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!! - goolsbee,rheanne6517
On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!!
Friendly staff - Newbmw
Made the car buying process relatively painless. Beautiful cars, friendly service, reasonable deals. I did not qualify for one deal that they said I would originally is why I deducted one star.
Customer acknowledgment - Sil2254
Mike Terraza and James Garza are two exceptional people, they have knowledge and expertise on any vehicle at there dealership, they are very courteous to your needs and wants ready to answer any questions you might have and allways provide you with the best of service.
EASY AND QUICK - jen
This was the easiest lease process ever. I called Chris Emery and told him what I was looking for and he made it happen. I couldn't be happier with the whole process. The financing department was super efficient as well. This is what I expect from my car family. I won't lease from anyone else.
Service appointment - Cganderson11
I scheduled a service appointment with Judy and it all went very well. I have had terrible experiences here at this dealership in the past year (car damage, improper service, lack of customer service etc.) and it was nice to deal with someone who is professional and attentive. Previously service advisers would lie to me, tell me my car was ready when it was not and etc. But Miss Judy was on top of everything and I appreciate it! Glad to see she was hired and is a step in the right direction for this Business.
Excellent Customer Service - Happy Customer
My salesman Benjamin Song was great. Very professional and extremely helpful. He made the car buying experience seamless. I highly reccomend this dealership. Nice dealership.
Great service! Thank you David Guerrero! - ShebaD4118
I had an excellent service visit!!! The timeliness, friendliness and communication were all areas of excellence. I will drive. BMW and use the dealership until the end of my days!
Jared Coronado 👍👍👍👍 - jakeyboyjosh
When needing a vehicle Jared Coronado made it easy for me he made me comfortable without pressuring me was a funny guy laid-back cool but professional . I recommend we needing a vehicle see this guy He will do everything to help you out and walk out with a vehicle .very friendly .👍
Thank you Jared . My wife and I really enjoy our new vehicle keep up the good work .Thanks !!!!
Great service! Great car! - Spartans71
Milaad was recommended by a colleague of mine. He provided me great info and kept in touch with me. Even when I showed up without an appointment, he still made sure my needs were met. When I decided to buy the car I wanted, he made it happen easily and quickly
Not just for Sales - - - The Service Team is phenomenal! - Cathleen
I can't stress this enough: it is the exemplary service provided by the Garlyn Shelton BMW Service team that makes me such a loyal Garlyn Shelton customer.
Granted, I have purchased 7 BMWs in the past 12 years, so I obviously like the Sales team; but knowing I have THIS Service team that I can count on is what gives me peace of mind.
I am always impressed by their professionalism; how courteous everyone is; how pro-active and accommodating they are; and the care they take to explain what is being done/ what needs to be done and why. It is a welcoming, comforting experience!
They were even there for me when I was traveling to Magnolia and my sunroof "exploded". My first instinct was to call MY Garlyn Shelton team. Not only did they call The Woodlands BMW service center to let them know I was coming - - - they called me during the drive to be sure I was alright and after I arrived to let me know what to expect.
I could buy a BMW anywhere. I could never find a Service Team like this one anywhere else!
Daniel, Bart, Jesse, Nickole, Kaitlyn, the rest of the 'unseen' service team and Garlyn Shelton BMW: THANK YOU.
Bentley Convertible - Pjj0928
I recently purchased a 2007 Bentley GTC from BMW of the woodlands. Jarrett and Javier were the salesmen involved. I I've in another state and traveling was impossible due to my job demands. I had heard that you can buy a car online but I was very skeptical. Jarrett and Javier took the time and explained everything thing in detail, so I felt comfortable and took the chance. Bought the car site unseen, never touched,drove,heard how it sounded strictly by there word. When the car arrived it looked brand spanking new. I took it to my mechanics and they looked at it thoroughly and gave it 10 stars. Plus it was certified and still under some warranty Jarrett and Javier are the best!!!! They are truly 10 star salesmen.
Poor work ethic,liars, ruined my car - Past Customer
Service advisor Rader, and Mr. Jones Manager. Left my car for service, when I picked up my car there was scratches all over my car. They refused to fix it. Also recommended work that was just done at another bmw location. Poor service, don't do there. Liars not professional!
Awful place to do business with - mari arm
This place is a disaster. Starting from customer service to the way they work on their vehicles. They damage customer cars, destroy personal belongings, dont fix the problem you originally come there for. Their service advisors and managers are rude and never know whats going on. their loaners are always dirty or out of gas.
Overall an awful place to deal with. I would not recommend anyone to take their car there. CLASSIC BMW is a better place.
HORRIBLE CUSTOMER SERVICE,,,, RUN DO NOT BUY A CAR - T
Ok guys back in February I left a review here's my update from my horrible experience from BMW WEST from CASH, RANDY AND MARIA, since February til a couple weeks ago i worked on my credit and even paid someone to raise my credit score up I purchased another vichle and gave BMW there car back the same dealerships that gave me problems I gave them there problem back. I'm fully aware that this would hurt my credit and I thank GOD that I don't have to use my credit towards nothing else right now.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.