Above Excellent Service - MadameDMac58
My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily!
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Great Dealership - Allen
You can't get any better that sales person Alex Najem. He is very good in what he does saling cars. Very professional and acknowledgable in the BWM's on the market. Great human skills and communication skills working with the public. Alex is up front and to the point. I've bought many cars over the years from different locations (dealerships) and he's gotta be one of the best I've ever dealt with..
I love my new BMW! - Pam0830
Troy Massey made everything about buying my X5 so simple. He returns calls and emails asap even after the sale is complete. The support was fantastic!
Service Department - jeremy123
I was on my way from Lafayette to Houston and my AC quit working. I called BMW-Beaumont while I was en route and they told me to stop and bring it in. They were waiting for me when I got there (along with my two puppies, which were in their kennel). Everyone was so friendly! I was very grateful they allowed me to bring my puppies inside!!! You won't find customer service like this at a BMW dealership in Houston.
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!! - goolsbee,rheanne6517
On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!!
Tim Harmon - Barbados
Great service. Tim Harmon did an outstanding job. Got in to fix the car in a short time. Tim did a good job. I would recommend the dealership.
Great experience!!! - SScott71
My salesman, Danny Rayes, made my buying experience as smooth as possible. Everything went well from beginning to end. Kudos to him!! I will definitely pass family and friends his way. Way to go Danny for the awesome Autobahn BMW experience!!
Customer acknowledgment - Sil2254
Mike Terraza and James Garza are two exceptional people, they have knowledge and expertise on any vehicle at there dealership, they are very courteous to your needs and wants ready to answer any questions you might have and allways provide you with the best of service.
EASY AND QUICK - jen
This was the easiest lease process ever. I called Chris Emery and told him what I was looking for and he made it happen. I couldn't be happier with the whole process. The financing department was super efficient as well. This is what I expect from my car family. I won't lease from anyone else.
Excelent service - Ana Stella
Anthony was my service advisory and he was very thorouhg with the car maintance records. I appreciated his personalize service, keeping me always inform of the process.
Service Center - M6-Debra555
I needed a tiee replaced, spoke to Gus in parts he checked inventory and yes tire in stock. Had me let Maggie know I was on my way, she was super nice, told me to ask for her and she would have a service advisor notified. I met with Roy and after a brief conversation he had car taken to get looked at. Roy had to contact tire warranty, I know that is a lengthy process he was very patient , got that taken care of very smoothly. While waiting I got texts to see if I needed anything, felt very well taken care of. I can say I have met nice people here and there at this dealership but in the past have tried to avoid going there for many reasons however after this experience I will be very happy to go back . Thank you Roy, Maggie, and Gus for being professionalism. Keep up the great work!!
Jared Coronado 👍👍👍👍 - jakeyboyjosh
When needing a vehicle Jared Coronado made it easy for me he made me comfortable without pressuring me was a funny guy laid-back cool but professional . I recommend we needing a vehicle see this guy He will do everything to help you out and walk out with a vehicle .very friendly .👍
Thank you Jared . My wife and I really enjoy our new vehicle keep up the good work .Thanks !!!!
Thank you! Thank you! Thank you! - BCD
I cannot say enough about what a well organized program Michael Coleman (GM) is running. As a business leader myself we strive to perfect our process by recognizing who our customers are and providing the absolute best service experience we can possibly offer. Michael and his staff clearly operate in this fashion. I had the pleasure of working with Sam Kim a Sales Manager, Robb Leyda the Dir of Finance, and Alan Gonzalez the sales representative. All of these professionals advocated for me as if they were purchasing for themselves. They anticipated and covered my needs better than I could've done myself. It was clear they are masterfully trained to recognize they are the ones we (the customer) rely upon to ensure a seamless and painless transaction. Because I live in another state, each of them made themselves available during and after work hours (as if they never stop working) and while the truck was being delivered they constantly checked in with me and with the delivery company to ensure an accurate timeframe for delivery and to make sure I was happy with my purchase (I'm thrilled with my purchase!!). I will purchase from these guys again. Thank you for making this as easy a car buying (and delivery) experience I have ever had!
Excellent Experience! - lear480
I just purchased my third vehicle from Classic BMW working with Michael Snyder and each experience has been top notch! Michael is very genuine and has helped me find the right vehicle each time. In addition, the rest of the staff is very nice and they make the process of moving into a new vehicle very seamless and quick.
Over all I really enjoyed my experiences going to Classic BMW and I highly recommend Michael to anyone looking to get into a new BMW!
Oh and the latest car is the best one yet! Thanks Again Michael!
Love this location! - Dimikki
I can't begin to explain or describe how wonderful these people are at this location. One thing is certain: Bart, Jesse, Daniel, Kaitlyn, April, and Michelle are so authentic! They treat me like I am a God.
One Proud Customer,
Bentley Convertible - Pjj0928
I recently purchased a 2007 Bentley GTC from BMW of the woodlands. Jarrett and Javier were the salesmen involved. I I've in another state and traveling was impossible due to my job demands. I had heard that you can buy a car online but I was very skeptical. Jarrett and Javier took the time and explained everything thing in detail, so I felt comfortable and took the chance. Bought the car site unseen, never touched,drove,heard how it sounded strictly by there word. When the car arrived it looked brand spanking new. I took it to my mechanics and they looked at it thoroughly and gave it 10 stars. Plus it was certified and still under some warranty Jarrett and Javier are the best!!!! They are truly 10 star salesmen.
Used car warranty. - Kay
I bought aused car jeep from a dealer in BMW temple tx. A year ago how ever finance person who sells a car warranty has a problem with a used car even if it is later. So if you buy a car warranty right now from a dealer. You can deal like repair new car. Most all repair is warranty company pay. But my car is problem alot so I took the car repair shop. I did not got much help. I paid alot money and I believef that. I bought it. I complent with the BMW dealer shop but until now there is no any responses. Just be careful of those dealers who even lie to sell warranty.
Poor work ethic,liars, ruined my car - Past Customer
Service advisor Rader, and Mr. Jones Manager. Left my car for service, when I picked up my car there was scratches all over my car. They refused to fix it. Also recommended work that was just done at another bmw location. Poor service, don't do there. Liars not professional!
Terrible experience - Percy164
Be very careful with this dealership. None of the staff will take ownership of their actions. Too many staff changes. Only nice when Selling, after the sale they just blame someone else for everything. You will be tired of calling to get a resolution. Not sure how with a GM like that they are surviving as a franchised dealership. Definitely not the kind of relationship you want to have with a BMW dealer.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.