Excellent Customer Service - Plasaint03
I wanted to let someone know about the exceptional customer service I received over the years from one of your Client Advisors. James Watkins of Momentum BMW Southwest in Houston Texas has been exceptional through the years. Through family and friends we have purchased 5 cars from him. When I was ready to trade in the BMW I purchased from him in 2012 I didn’t hesitate to call him to help me with my recent trade in. He found a great deal for me and I am very happy with my new purchase. James has called to check on my purchase and follow up to ensure everything is working smoothly. He has been more than just a salesman he has been family. My Dad first purchased a car from him years ago and was also a repeat customer. When my Dad past away James reached out to me to offer condolences and that meant a lot. As a person that works in customer service and sales I have to say that James exhibits exactly what EVERY salesman should be. James is more than an advisor, He is family. I referred a friend to buy a car from James and they gave rave reviews on how excellent he treated them.
Very friendly - Gerber Lopez
Very Great customer service and very helpful in answering all of our questions and explaining everything very warm and welcoming invoronment ASK FOR ALEX ZENATI !!!!
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Ending on a high note! - JRS
To make a very long story short, I bought a car that did not function from another dealership. That dealership was not addressing the issue quickly or efficiently enough. I owned the car for three weeks and at least 10 or more days out of that three week period, the car was at another dealers service department with major issues. I went to Mike Smith BMW to see if I could find another car to replace the expensive clunker I just bought. John Robinson greeted me and guided me to the right vehicle for me. He was extremely knowledgeable, sincere in his approach, and not overly ambitious with his sales technique. He, along with Loney Bourque, was able to get me out of a nightmare of a car and into a Certified Pre-Owned car that I am very satisfied with, so far (knock on wood), and at a much better interest rate than what I previously had. They're all Aces in my book and if you choose to buy a BMW in Beaumont, do not trust what you are buying unless you are buying from them. Mike Smith BMW Beaumont is "Five Star" service. -JRS
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
NEW BMW 428i - Steven mccarroll
I have to say that my vehicle buying experience at Garlyn Shelton BMW in Temple TX was great!
I did not feel pressure or forced to buy a vehicle I did not really want.
GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!! - goolsbee,rheanne6517
On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!!
Tyler Bell Knows Cars Well - Satisfied Customer
Tyler Bell knows cars and he will work with a buyer until just the right one is selected. He sends the new owner on their way knowing that this newly purchased vehicle is THE ONE that will bring them driving pleasure for years to come. Thanks go out to Tyler Bell for my new Lexus.
Amazing experience - zero hassle, zero stress - dubstyles240
I found a car I really liked online, and based on reviews I saw here, I walked in and asked for Troy. Glad I did, he was the nicest, most genuine car salesman I've ever met. Within 5 minutes I was driving said car around town, and within 20 minutes I shook Troy's hand on a deal. He gave me exactly what I asked for on my trade, and the car I got was priced well below market (according to KBB). Amazing deal, great customer service, thanks for everything!
I would recommend Patterson Auto Group - Carguy
Cameron Moore was great to work with. He asked what I was looking for and showed me the options they had. He didn't try to push me into purchasing the car I didn't want. I would recommend visiting Patterson Auto Group to purchase your next vehicle.
awesome!! - alexisa
Gerald was awesome in helping my friend buy a used car. Being a college student from out of state was hard, but everyone at the dealership was extremely accommodating and helpful and made sure that we had the best experience possible
Excellent customer service by client advisor Jenny De Hoyos - Christaljin
Ms. Jenny De Hoyos was an excellent client advisor. She was courteous and professional. She listened to our needs and was quick to respond. She made an extra effort to satisfy our expectations. She was efficient and organized. She valued our time and opinion. She made our car buying experience so much easy. We loved loved her service! Thank you so much Jenny!
SATISFIED CUSTOMER - Jessfel
Me and my wife visit this place just looking around for cars and Mr Ernest Fuller approached us very professionally. To make it short my wife decided to buy one because she got what she looking for.
Outstanding!!! - LisaK
My experience at BMW was awesome! Client Advisor, Robin McCormick delivered incredible service and made my car shopping experience very pleasant. I appreciate how informative, patient and accommodating he was. If you are in the market for a BMW, be sure to go see Robin McCormick at BMW in Plano. You will be happy you did.
Brandon Arpin is the BEST!!! - KR
Thank you to Brandon Arpin for being the BEST service advisor. He is always so professional and extremely polite! He is attentive and strives to get my X5 serviced quickly every time. Thank you Brandon for your hard work and dedication!
Had a very good experience with Vernon - Shamil
I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed.
Terrible Experience - M3
Awful experience buying a car here. Flew from the East Coast to buy a car, not even 100 miles from the dealership the low oil light came one, had to take it back to the dealer after driving 1400 miles just to have the oil changed. After driving the car for another 1000 miles I had to pay $2800 for a repair that was declined under the third party warranty that they sold me. They never offered me an extended BMW Warranty even though the car qualified for one. They held back 1% point on the financing even though I asked them what the BUY RATE from the bank was! BEWARE make sure to ask what the BUY RATE is and hopefully they will be honest with you, they certainly weren't with me. Per the advice of BMW NA I called them to see if they would help with the repair of the car since I haven't really put any miles on it and they said no you're on your own! The car only has 27000 miles on it, it shouldn't need any type of major repairs! I wouldn't recommend this dealer to anyone! Terrible buying experience all around! No one returns phone calls, no one answer their phone!
Always Satisfied With MY BMW Autobahn Experience - Henry M
Since purchasing my 2012 BMW 5 Series, the vehicle, "thank God/knock on wood" has always been trouble free. Obviously through the years I've had a few questions about the car and have taken it in for my yearly free maintenance. Although my service ended last month, I still intend to take my 5 Series back to autobahn in 2017. Mark Britton is and has always been my preferred Service Writer. Mark is not only knowledgable and genuninely friendly, but he has "always done what he told me he was going to do". In addition, the Autobahn technicians who have worked on my car, have always performed the tasks to my complete satisfaction. I value my relationship with Mark. I am also considering, in the weeks ahead, purchasing a new SUV for my wife. Assuming she decides on a BMW, there is no doubt that we will purchase the car from Autobahn. even though we are slightly closer to the Dallas BME dealerships.
BMW sales - Cheryl Lamb
The services provided by BMW of Corpus Christi was outstanding and courteous as always. I will always be a returning customer . Thank you Cheryl Lamb
Very Dissapointed in this Dealership - MBCustomer
This BMW is owned by AutoNation. I had a bad experience dealing with the sales associate. In the past I had a bad experience with the Mercedes Benz North dealership, also owned by AutoNation. I can only assume that the problem is management. In the case of the BMW salesman I discovered that he priced a new vehicle in a way that I consider to be wrong perhaps even fraud. I priced the same vehicle at another BMW dealer in a different part of Houston and the price for the same car was $6,000 less. When I told the salesman this he said he had 'no idea". I was a repeat customer and I think he should have full knowledge of the offer he gave me.
Worst experience with any service dept in my life - Unhappy customer
Eric, my Rep, answers his work phone with mumbling, as if he just woke up...or on drugs. They do not call you back when they say they will....not even Tara the service manager. my family has 3 bmws and well never take them back here. The Woodlans BMW service dept. Reps. are way above these clowns at Houston North.
A+ from the buying experience to the yearly maintenance - Emilfadel68
I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call away if I need anything for the car! From maintenance to getting a loaner car, he is always there to help. Went back last week and he was still as friendly and helpful. At the service dept, Mr Tom Pham helped me out with the biggest smile you can receive at any Buisness. Very sincere and professional! He tried to call me when service was done, but my phone was out of charge, he ended up sending me an email that the car is ready. Very professional and friendly. Totally recommend.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.