Excellent Purchase Experience - Sacco
I just purchased a new 2016 BMW X3 from Momentum BMW. I worked with Tom Herald, Internet Sales Manager. Tom was a pleasure to work with. He was professional, friendly and helped me locate the car with options I was looking for.
I previously purchased a 2014 BMW from Tom. It was such a pleasant experience, I contacted him again to purchase my 2016 X3. I visited with Tom on numerous occasions to test drive various cars before selecting the X3. Tom helped me look for certified pre-owned cars and compared them to new car options before I decided on the new 2016. He was able to locate the exact car with the specific color and options I wanted and had it shipped from another out of town location to Houston for me. Tom was diligent in following up with me before and after my purchase. Tom definitely exceeds my expectations. I highly recommend Tom and Momentum BMW for next purchase. I continue to recommend him to all my family and friends.
NO PRESSURE BUT LOTS OF HELP - David Hales
Scott Nefstead provided an excellent experience for me. He asked couple of questions and said i got just what you want. He was right. Bought car that day because of the service from Scott and the dealership during the last two years after getting X3 for my wife. If you have any questions they are quick to answer and never too busy to not return phone calls or e-mails.
Recent purchase - pearls08
I recently purchased my second BMW from Cue Nadaraja and it was such a stress free experience. I felt at ease and was not pressured to make a decision to purchase. Mr. Nadaraja was extremely helpful, thoroughly knowledgable, and assisted in a very professional manner. I am extremely satisfied with my purchase and the great customer service that I received, not only from my sales person, but from every employee who assisted me with my purchase.
Great Car Buying Experience - new BMW owner
Our salesman was very knowledgeable and easy to work with. The entire process was easy. Patterson's entire team was excellent. They made sure we got what we were wanting in a new vehicle and they took a lot of time with us to make sure we understood all of the features of our new car. We will shop there again the next time we are in the market for a new car.
new car experience - james13
Recently purchased a new car from Terry and he did a great job. He got the most for my trade in,and did give me the blues on the price of the car. Will definitely purchase my next vehicle from Terry and Garlyn Shelton
Isaac Logan - artesia
We were just looking and we were thinking about trading in our Nissan Murano. Isaac came out was very friendly, warm and full of knowledge. He ask questions, made statements and soon we were driving a couple of certified cars. Both were BMW's and he let us drive both. The driving course he took us on tested the overall stability, comfort, proved the luxury of the vehicle and was overall a beautiful are to be in. He is interested in customer service, and went way beyond what we have been seen in the past and we usually trade cars ever year or so. The closing was directed by him and when we came back to pickup our new vehicle, he demonstrated what features were on the car. It had so many, that he was finishing up his presentation from our test drive. We are happy with our new car and happy with the time he took for this transaction. He really seems to enjoy his job!! Every one that was involved in this process was very helpful!!
Great experience from BMW Austin to pickup in Germany - bill
I just returned from a once in a lifetime trip to pick up my BMW in Germany and can not thank Troy Massey and BMW of Austin enough for making the entire process seamless.
Since I am retired, I live between two states. When I started my buying process, I was not sure where I was going to purchase the car, and Troy gave me 100% attention, even though he knew in the end I might not purchase from him. Initially, I decided to purchase in another state and Troy was completely supportive and offered to continue to help in any way. After a frustrating experience with the other dealership, I called up Troy and within an hour he returned my call and picked up right where we had left off. He took extra time to review my requirements, documenting any changes in email and ensuring I was happy and all my questions were met along the way.
Troy was very knowledgeable about the Germany purchase option and kept us informed throughout the process. Everyone at the dealership was friendly and helpful. I definitely received the white glove experience you would expect from BMW.
I would definitely recommend Troy for an excellent BMW experience. Thank you Troy!
Good dealership Used Purchase - M37s OY
Good dealership. Works with you. Robert Sylva was my sales person. Very approachable easy to work with. Simple approach. Thanks Robert, good work enjoyed it.
Ending on a high note! - JRS
To make a very long story short, I bought a car that did not function from another dealership. That dealership was not addressing the issue quickly or efficiently enough. I owned the car for three weeks and at least 10 or more days out of that three week period, the car was at another dealers service department with major issues. I went to Mike Smith BMW to see if I could find another car to replace the expensive clunker I just bought. John Robinson greeted me and guided me to the right vehicle for me. He was extremely knowledgeable, sincere in his approach, and not overly ambitious with his sales technique. He, along with Loney Bourque, was able to get me out of a nightmare of a car and into a Certified Pre-Owned car that I am very satisfied with, so far (knock on wood), and at a much better interest rate than what I previously had. They're all Aces in my book and if you choose to buy a BMW in Beaumont, do not trust what you are buying unless you are buying from them. Mike Smith BMW Beaumont is "Five Star" service. -JRS
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Don't sell them your car - Gnarbles
I sold them my BMW for $30,000 but I still don't have the check after 7 days. I was promised a check in 2 days. They have my car and it is listed on Autonation.com so they can sell it and get paid for it but I still don't have my money. Go to CarMax and get a check before you walk out of the store. Don't trust these people.
Had a very good experience with Vernon - Shamil
I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed.
Fantastic experience purchasing a used car from John Brunson - Brandon
John Brunson was fantastic. He answered my questions via text for several days after I looked at the car and while I was shopping around. He was very open and honest which left me with a great feeling about the entire experience. I had done considerable research on the value of the make/model/year and condition of the vehicle that I purchased at Classic BMW and the pricing extremely favorable.
I will recommend John and Classic and I will shop there again when the need arises.
Excellence can only be dfine by Excellence. - Briish Racing Green
I just purchased a Mini Cooper S Hardtop from BMW & Mini of El Paso. Luis Ramirez, the salesperson helped me to pick exactly the Mini I was looking for. His overall knowledge and patience (I am very demanding) is to be commended. Along with the sales manager, and finance officer made me feel appreciated, and I drove off with my new Mini happy and confident that I made the right purchase.
My car was in their repair shop for 25 days.... - squeaky wheel
My car was in the shop for a total of 25 days. My wife initially took the car in because it was shaking. We thought that it could possibly be a motor mount. Advantage BMW replaced a motor mount the year before and the symptoms were similar.
Advantage BMW diagnosed the problem initially as being another motor mount and after 10 days, they replaced it and we picked up the car. The problem was not fixed correctly and we had to return the car to the shop. This second trip saw the car being in the shop for 15 days. The problem was diagnosed correctly for our second trip as being a faulty ignition coil. I also asked them to look into the fuel sensor, which they did and ultimately fixed. We do not feel that it should have taken 25 days to fix a motor mount, ignition coil and fuel sensor.
If the service manager knew that a motor mount would not cause a “service engine soon” light to appear, why would a highly skilled & trained BMW technician not know that? Was the motor mount fixed in error? Does my extended warranty company need to be made aware of an unnecessary repair that was charged to them?
My wife received a rental vehicle for our first appointment. Her credit card was charged twice by Enterprise in error. The second service appointment found me in front of an Enterprise employee who attempted to collect $750 from me that Advantage BMW still owed from the 1st appointment.
Our first service advisor claimed not to be able to reach our extended warranty company for four days when my wife, on the other hand, was able to make one telephone call and get them on the phone.
In summary, I will never return to any Advantage BMW location and will share my story of poor customer service as others have a right to know how they will be treated when they entrust Advantage BMW with their vehicle
From oil change to transmission replacement - dauntless
I took my 530i iin about a month ago for an oil change and inspection. The moment I started it in their service department garage I have been having trouble. I am getting ready to trade this car in and to that to the service adviser. I have never had anything major go wrong with this car. They wanted to replace a moon roof shield that I declined. From the start-up in their garage I have been having problems with the engine and transmission. I kid you not.... never a problem before I went to pick it up. I called back and described the problem and was told that it sounded like I need a $8000.00 transmission change. NEVER NEVER NEVER USE AUTOBAHN BMW. I was warned by several people that claimed that they took their BMW in here and when they got it back it was completely messed up. I should have listened to them but they have been changing my oil for almost 3 years and I never had a problem. JUST THE FACTS PEOPLE. If you do any business with Autobahn BMW you should have your head examined.
Worst experience ever, don't ever take your vehicle here. - Bong B
This is only one of the many frustrating, blood boiling experience i have with BMW of North Houston. I took my X5 for an engine oil leak, the sérvice advisor informed me that they charge $180.00 for diagnostics. I have an extended warranty on my car, so they said that the warranty company will offset the diagnostic fee if a repair is needed. They arraganged a loaner car for me to use, so i left my x5 with them. I was promised that I will be given an update the same afternoon with regards to the status of my car. I waited for an update the whole day and nothing, not a phone call. I have to be the one to call them so i can get an update, when they kept promising they will call me. I waited for a week for the parts to arrive and repairs to be completed. So finally Eric Cabargo the service advisor, called me after a week and said that the repair is complete but their technician needs to drive it for a day to make sure no leak will happen. They added 50 miles to my car for test drive? Really? 50 miles? Then i got a phone call a day after from Eric, the cooling fan broke apart on the way back to the dealership so another repair needs to be done. On top of that they said that there is something wrong with the left rear suspension. That they need to replace the left rear spring. And since the engine light came on, the oxygen sensor needs to be replace and that the extended warranty does not cover this repair. So it took me another week and this time $1600.00 more to complete the repair. Since i have plans to talk to the warranty company, i gave a go signal for the repairs. After an additional 5 days i was able to finally get my car, after settling the due amount. As i was driving out of their drop off area, i noticed that the windshîed has a crack from one side of the glass to the other. I immediately brought it to their attention and they don't have an explanation for it.
So now i am waiting for another week to have the windshield repaired!!!! To add insult to injury, this so called service advisor told me that he could have let me drove off their lot with a cracked windshiled but he did not. What the FREAKING xxxx?! Had i did not saw it i will drive off with a damaged windshield! He did not see it, not even the technician or their freaking driver! And i need to be thankful? I have other bad dealings with BMW of North Houston, the reason i keep taking it back to them is because my extended warranty is affiliated with them. While you all still have a chance do not ever take your car here! Join the class action law suit to teach these company a lesson.
This dealership has made me hate the brand - anon123
TL:DR – I have not found a better car than a BMW, but this dealership has made me hate the brand so much, I can wait to get rid of this car. I dread the days I have to deal with them.
Let’s start with routine service. Out of 3 services I have had here, 2 have gone horribly bad.
1 – This is when it was Moritz BMW, the process went flawless in and out.
2 – Came in for a routine oil change, and it took over a week to get my car back. After the 3rd day, I had to reach out to them every day to see if I could get any information. Every time no information or ETA was given. They acted offended that I even called.
3 – Came in for a routine oil change and 40k miles maintenance. The associate asked if my tires has been aligned without even seeing the car. They have not, since the car still drives true. Magically it was reported that my tires were low and had to be replaced for $1500. The tires were replaced 4 months prior and had more than enough tread. So I checked for uneven wear and saw no signs. I measured both the inside and outside of the tires, both reported the same tread depth.
Now on to the lease return…
I brought my car in for a pre-lease inspection. They did their walk through, and found every minor scratch and/or dent. The car has over 40k miles, it’s going to have minor scratches from everyday use. Based on their inspection, I would have to pay ~$2,200 to return the car. I was baffled, to which they said we should go talk to the sales rep to see if we could reach a deal. At this point, I was irritated and let them know there was no way I would be buying another car from them. This is when they turned worse than the stereotypical “used car” salesmen. They went back over the car and found another ~$800 worth of damage that need to be repaired.
When asked if I could use a third party to inspect my car, they repeated that they were “taking care of me” and the inspector would tear me apart.
I am talking with BMW finical to see if can switch dealerships so I never have to deal with these people again. Here’s hoping.
Westside Service Reps do not perform as expected - Capstone
I bought a Cert. 2011 at 30K miles, took the car back for minimum issues, last time took it to do some paint touch up part of a service I purchased, they contracted a 3rd party body shop to do the work and he ended up doing something that was not under warranty and I had to pay him extra. BMW service rep said it was 1st time they use his service and yet I paid for that trial, that visit the car had 48,500 mils and specifically asked the service rep to check everything before warranty expires, the report came back as everything OK and nothing is needed. The car has now 53.500 and front brakes and rotor needs replacement after 5000 miles from last inspection, clearly they did not do any inspection, even though paper work said it was done. I argued with service manager since his technician did not do what they asked to do when I brought the car last time and as consequence I am having to replace parts and labor. He finally agreed to deduct the labor, yet he declined to admit that his team did not perform properly, insisted that I should pay for the parts and insulting my intelligence by say “so many things could happen the car in 5000 miles driving” really a brake pads and rotors can suddenly deteriorate within 5000 miles! I also had to wait few ours for the car as I was promised a loaner and when I checked in I was told they do not offer a loaner when it is out of a warranty. Advise, buy the car there but take it somewhere else for the service. The new location is a bit fancy, but do not be impressed, the service and attitude does not match up at all.
They drilled a hole in my BMW 550! - Damaged bmw
Horrible experience. Cannot recommend strongly enough how disgusted I am with this dealership. Took my 2012 BMW 550 with 48,000 miles back in again for running issues that started after this dealer preformed the ccp recall. Somehow, the car has 4 bent wheels, and a defective steering wheel. My rear 1/4 panel was damaged while at BMW of cc, and they drilled a large hole in my car to "repair" the dent. I did not authorize or consent to any body work being done to my car. They once again "cannot find" or identify the running problem, although anyone not employed by BMW seems to be able to. Car still runs rough and there are common problems that they refuse to look into. They even let the shop forman take my car home for the night. I'm not sure what special vehicle repair facilities he has at home, but I didn't authorize him to drive my car home! My car was returned out of gas after the foreman's outing with additional damage to two areas of he front fender.
The dealer refuses to do the right thing and compensate me for the damage they caused and the diminished value of my vehicle. So I now have a 2012 BMW 550 that is damaged and has a diminished value.
Only give them one star because I cannot give the 0 stars.
If I can add photos, please let me know how.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
i purchased my 528 I BMW from Garlyn Shelton BMW in... - laurawebber
i purchased my 528 I BMW from Garlyn Shelton BMW in Temple Tx. I recieved awesome help and a very detailed walk through on how to operate everything on my car. I will def. go back and buy from Garlyn Shelton in Temple Texas again.I will also recommend them to all my friends and family.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.
My experience of buying a used car at Mike Pile was very... - MWright10
My experience of buying a used car at Mike Pile was very good, overall. John was very easy to work with and professional. Rhonda was very knowledgeable and efficient. One of the most hassle-free car buying experiences I've had.