Shaffee Habhab is the man to see, great service! - JM1085
I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my current car or any future BMWs I own. He is quick to respond, very thorough, and just extremely easy to work with. He replies to every method of communication, which is rare these days with service advisors in my experience. Shef Habhab is the man you want to see for any and all your service needs.
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Best Service BMW Department in Texas - Rich
Always professional and customer service oriented. ..and in keeping with excellent service of my 3 rd BMW for required maintenance and exceptional warranty work and follow up
Enthusiastic and Professional Care - BMoore
From the minute I entered the BMW of Austin showroom, I was treated with respect and enthusiasm regarding the car I wished to purchase, desired options, etc. Troy Massey was far and away the best car salesperson I have ever encountered. He answered all my questions in a professional manner, and he sent me weekly updates on the manufacturing and shipping progress of my car, All in all, this was the best car buying experience I have ever had.
Best experience!! - Shenson
I have to admit, I was on the fence about buying local or going to Dallas. The whole team I worked with at Alderson made my buying experience the smoothest I have EVER had!! Tyler Bell was so professional, knowledgeable and all around the best to work with. Crystal Marquez was so organized with the paperwork It didn't take long to go over everything and sign. Peter Daia knows EVERYTHING to know about BMW's. He's pretty patient to. I know I'll be contacting him in the near future!! Micheal was a great help also. He got me in the car I love and stuck to his word with my trade and purchase price. Thank you ALL for the BEST experience!!
Willie Calcote- BMW Beaumont - 750i - Happy Customer
This is the second BMW that I have purchased with Willie Calcote's assistance. He is a patient and attentive salesperson that let's me ask many questions as I go through the process of finding the right car. I not only wanted to test drive cars but also test "ride" cars as well, so he drove me around without hesitation. I appreciated his attention to my requests, thank you Willie.
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
NEW BMW 428i - Steven mccarroll
I have to say that my vehicle buying experience at Garlyn Shelton BMW in Temple TX was great!
I did not feel pressure or forced to buy a vehicle I did not really want.
GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!! - goolsbee,rheanne6517
On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!!
New lease made easy!!! - Mmerkle
Dennis rocks!! He made the car leasing experience a dream and I'm very appreciative of his help. He was great! I will definitely recommend him and your dealership to future car buyers. Thanks again.
Customer acknowledgment - Sil2254
Mike Terraza and James Garza are two exceptional people, they have knowledge and expertise on any vehicle at there dealership, they are very courteous to your needs and wants ready to answer any questions you might have and allways provide you with the best of service.
Stunning Service - LuLu
Chris Emery was a major influence in our purchase of this vehicle. From alerting my husband to the availability of the Lexus RX 450, his cheerful assistance with test driving, and his excellent tutoring on the bells and whistles with infinite patience, Chris has been a tremendous help to me.
Chris Lunsford had all the papers in order and ready to sign and was very personable.
A great team!
Great experience - Jack
I moved back to the area 2 years ago and had a 328i that I took in for service and was impressed with how I was treated. I subsequently sold the car but recently decided to look at a new X1. I came back to Garlyn Shelton BMW because of that past great experience with service. And I am thrilled with my new X1 and how Twister Taylor took care of my purchase!
Great place! - Marcio Barbosa
Easy to buy with very knowledgeable sales people!
Everything was done so that I would not waste my time at the dealership. All the process was easy and fast.
Here's to you, Mrs. Robinson! - DaveInSATX
Lisa Robinson made our entire buying experience pleasant and memorable. She is refreshingly down-to-earth and upfront that it was quite easy to relax and enjoy acquiring our BMW 320i. Thank you, Lisa, and thanks to the rest of the team at BMW of San Antonio!
Dave and Doris H.
Excellent Customer Service! - kaw0194
I recently bought a used 2014 BMW 328i from Classic BMW. The sales staff (Rico Andani and Paul Kim) were very friendly, knowledgeable, and I walked away feeling great about my purchase. A couple days later, upon close inspection and in certain lighting, I could see several small dents spread across the hood and passenger side door. Feeling a little frustrated at the situation and with buyer's remorse, I brought the car into the dealership, spoke with the Sales Manager (Eddie Sanchez) and their dent repair specialist (Danny Lopez), and they agreed to fix all of the dents, at no additional cost to me. Their level of customer service and focus on my satisfaction went above and beyond what I've ever experienced at another dealership. Danny did an excellent job fixing ALL of the dents, with not a single trace they were ever there. The exterior looks brand new thanks to his hard work and the sales team's eagerness to make me another one of their satisfied customers. It's this type of high quality service that will keep me coming back for years to come.
Great Service Experience Ever - dave602
I have been using the Advantage Service Department since the purchase of my 2016 BMW, Robert Garcia is the best service advisor ever. Robert is very knowledgeable and customer friendly. He gives good advise as to what need to be fixed to maintain your vehicle.
Excellent Customer Service & Quality Of Service - Margaux Sarabia Lara
Karina Herrera rolls out the red carpet and all my requests are handled timely, professionally and communication is prompt. Each experience is pleasant & stress free!
Never Use This Dealer - Capncrashd
Update to my 5 star review posted on Google.
NEVER USE THIS DEALER. They sold me a defective new car with only 9 miles on it and covered it up when I took it in for diagnostics and repair. I subsequently took it to Classic BMW and they properly diagnosed the problem and uncovered that two key front end parts had been replaced since leaving the factory but could find no record in BMW USA even though it would have been a warranty fix. Of course, the "fix" didn't fix it. The car dangerously drifted to the right, within 2 seconds of taking hands off steering wheel I would be other lane next to me. I was constantly having to tug left to keep it straight. Classic changed some parts to make it drivable but it still has drift, but minor, modestly irritating. I knew better than to use an Autonation dealership but they had the inventory and in a weak moment I bought car from them.
Part of my emaIl to the new BMW of Dallas GM Tania Eubank is below. Our telephone conversation after she read my email was a waste of time. They are taking no responsibilities and don't care that I have text exchanges with my sale rep that document the whole ugly process. They are betting I wont file suit alleging fraud, comforted by the fact that my sales rep has moved on.
My email to Tania:
" Unfortunately, my worst dealer experience in 45 years of car ownership, EVER! I should sue for BMW of Dallas selling me a new 2016 M235iX with an apparent latent front end defect, covering it up and then lying to me when I took it in to repair (occurred before you arrived). Due to health issues I have not taken action until now.
My car drifted dangerously to the right from the git go (4/27/16). For several months I kept adjusting tire pressure thinking that was the culprit. I finally brought it in last summer to have it checked out. Service called and said I had a front rim that was bent on the inside. I responded I had no idea how that could have occurred but asked for repair under my wheel and rim insurance I bought with car. Service said it would not cover the repair. I threatened to escalate to BMW USA. Service said they would go up the chain and get back to me.
A few days later service called and said the rim was not bent and I only needed a front end tire rebalance and rotation. I authorized the work 💭 great but very suspicious about the competency of the service department. I also had a separate issue on a bungle quote to replace the chin spitter (a very poor design, barely 3 or 4 inches off ground) plus a poorly done repair.
I picked up my car and when paying my invoice I noted that service said the car did not drift when I first brought it in and that I had requested the rebalance/rotation. Both lies. My sales rep Jamie Forbes was kept in the loop the entire time and I have texts and emails to prove it. I ignored invoice comments and paid under the assumption I would drive away a satisfied customer. (I have owned 3 BMWs prior to this, not BMW of Dallas, plus 4 Lexus, Porche, Ford, Chevy, Suburu, Honda, Mini...). It never occurred to me I would be lied to in an attempt to cover up a more serious issue.
I drove away and immediately realized NO DRIFT IMPROVEMENT. I contacted my sales rep, Jaimie Forbes (who was always great) that it was not fixed and I felt like I had been lied to and read her what was on the invoice. I told Jamie I planned to escalate to BMW USA but out of respect for her I would get a second opinion from Classic BMW who I had planned to buy from but did not have the inventory at the time I was buying.
I explained to Classic what was going on and they said the first step should have been to have me authorize a front end alignment, at my expense, and if it still drifted, warranty would cover repairs. I authorized it and they called and told me the alignment did not fix the drift.
In their next step they determined a part had been replaced on the right front suspension that changes the camber ( I may not be calling this incorrectly) but could find no record of it in BMW even though it would have been a warranty issue. That alarmed them so they checked the left and found it had been replaced as well. They were dumbfounded.
They ultimately replaced one of the two and it corrected the drifting by about 70%. Classic documented their findings on my invoice. It appears something was wrong with the car from the factory or from subsequent transport and BWM of Dallas attempted to correct it off book, a criminal act (fraud, they would have been required to disclose the repair). I don't know if anyone will or can "follow the trail" and get to the bottom of it.
Out of courtesy, I am notifying you of my intent to file a formal complaint with BMW USA and demand resolution, to take the car back and pay off the balance on my owners choice lease less sales tax I rolled into the lease. If that fails, I will have my attorney file a formal complaint with the CFPB and possibly the DAs office and post my experience on social medium.
At this point I have not lodged any complaints or responses to the service surveys, postponed because of Jamie."
5 star review:
I'm not an Autonation fan but this dealership doesn't seem to know its a member of a conglomerate. I just closed on a 2016 M235i and my sales associate Jamie Forbes was a delight. I'm generally a pain having owned or leased over 25 cars but she never showed any impatince with my anal tendencies. She worked hard to make my deal happen and her sales manager, his name escapes me, exceeded my expectations when I through a wrench in the negotiations when my wife chewed me out for forgetting I still owed two payments on my Lexus lease. Other than the fact her boss is a bit strange, he eats a entire large angel food cake every afternoon on the advice of his personal trainer (I saw it), my experience was first rate including my F&I guy, JJ. That is huge coming from someone spoiled by Lexus dealerships over the past 10 years.
2014 BMW 435i Convertible - jeffray74
It is true that BMW of the Woodlands is affiliated with AutoNation. My sales agent Javier Castello was great. He let me test drive several pre-owned models on the lot and then worked with his counterparts in Dallas to deliver the perfect car before Christmas. They have a no haggle single price that seemed fair. The closing process was seamless. I would recommend BMW of the Woodlands
Bad job - BadBMW
Was there at 8:30 in morning until 11:30 for a oil change . They didn't even clean the car. What a joke far a service department
Outstanding Service! - QReser
I got in contact with Jeremiah the same evening I emailed the dealership about a test drive. I had a challenging schedule to work with since I was visiting family In the area and with me being from out of state. I found time on a late Wednesday afternoon to come in and he was available. He found a 4 series with the specifications I was looking for and also recommended the best way for me to lease through the dealership while I'll be in the Air Force. As a salesman alone, he definitely hooked me on the car we drove and I loved it! I'll be back at the end of summer to make my purchase and I couldn't be happier. I would highly recommend this dealership as they are very friendly and provide the best services for their customers.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.