Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Above Excellent Service - MadameDMac58
My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily!
It was a great experience - Bwmledzep63
The salesman Jose Martell was very helpful and knowledgeable in helping me make the decision to buy the car. He made me feel like I was at home and I was part of the BMW family. Jose is a great salesman and I would buy another car from him
Top Reviewed Specialists At This Dealership
Exemplary... - ajpjr
I recently bought my third new BMW from Troy Massey at BMW of Austin. The treatment I received was exemplary in every respect. I drove 150+ miles from my home to purchase my car from BMW of Austin.
Routine maintenance visit - Bigdog4
Fast, friend and knowledgeable service staff...pleasant wait in lobby. The sales team remembers you and stops to say thank you for the business long after the sale.
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!! - goolsbee,rheanne6517
On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!!
Good service. - Nancy Blount
Chris Stoker is always helpful, efficient and friendly. It is always a pleasure to do business with him at Autobahn BMW in Fort Worth, Texas.
Do you know how much this car is? - Dan
Requested to drive an M series BMW. Won't let me? Bought a 911 Turbo, Cayenne Turbo S, and a Panamera Turbo S coming soon. Looks like someone missed out.
EASY AND QUICK - jen
This was the easiest lease process ever. I called Chris Emery and told him what I was looking for and he made it happen. I couldn't be happier with the whole process. The financing department was super efficient as well. This is what I expect from my car family. I won't lease from anyone else.
They know how to make it right! - C Joseph
Anthony and David are awesome. I had some challenges with getting to work from the dealership while my car was getting serviced. David made sure that I made it to work on time, actually made it to work early. Anthony made sure I was picked up on time. What a stress reliever!
Fully satisfied - Thepopularguy
The service employees at Mini of El Paso are outstanding. Judy is polite and ready to serve me and my Mini Cooper needs at all times.
Great salesman- Cody Cox - Pkf16
Walked in to take a look at new MINI Countryman and was fortunate to have Cody Cox help me. Very knowledgeable, low pressure which was great for my stage of research. Would have purchased a car from him, but decided to go with a different brand! Great experience!
Showroom salesmen - Ozzi
I wasted my time trying to get the attention of the salesmen in the showroom. There were at least 4 or 5 just hanging out.
TOP of her Game in Sales - LindaLu
Elise Delage made buying my new BMW a dream experience! She is personable, professional and knowledgeable. If you are in the market for a great deal and someone to make buying your new car an easy transition, Elise is your girl.
Worse Service Experience - Not This Girl
I took my X3 in for service for a check engine light changed out parts paid $694.54 sent me on my way. less than 30 days later light on again paid $1800, sent me on way, 2 weeks later light is on again and they are in no hurry to repair my vehicle. They have had my car for 5 full days and have yet to tell me what the issue is.
This is an email from the Service Manager "I consulted with Nicole and reading your email thread that you both are communicating we have not duplicated the hatch concern. We have diagnosed the service engine soon light. Nicole with call you with an estimate shortly.
It has been 2 hours and I have still not heard from anyone with an "estimate". This email from the Service Manager shows the level of customer service they have at this dealership which is NONE. All they care about is making money by misdiagnosing your vehicle so they can get the commissions.
If you care about your car do yourself a favor and take it somewhere else.
Love this location! - Dimikki
I can't begin to explain or describe how wonderful these people are at this location. One thing is certain: Bart, Jesse, Daniel, Kaitlyn, April, and Michelle are so authentic! They treat me like I am a God.
One Proud Customer,
AWESOME SALES & SERVICE - jleo8333
Just bought my used dream car from Summer and Drew who were TRULY AMAZING, SHARP & FUNNY. got a great price with superior sales and service. HIGHLY reccomend
Awful Service Department - Unhappycustomer
7 a.m. Appointment to put two new tires on car. Showed up at 6:50. First car to arrive. Service advisor 15 minutes late for work. Told me I needed an alignment. Okay. Heard nothing since. It is now 10:15, no word no car. Lots of employees walking around. Another unhappy customer next to me says it's always like this here. I see a big framed poster on the wall, signed by all service personnel, pledging high quality of service to customers. ABSOLUTELY TERRIBLE!
Bentley Convertible - Pjj0928
I recently purchased a 2007 Bentley GTC from BMW of the woodlands. Jarrett and Javier were the salesmen involved. I I've in another state and traveling was impossible due to my job demands. I had heard that you can buy a car online but I was very skeptical. Jarrett and Javier took the time and explained everything thing in detail, so I felt comfortable and took the chance. Bought the car site unseen, never touched,drove,heard how it sounded strictly by there word. When the car arrived it looked brand spanking new. I took it to my mechanics and they looked at it thoroughly and gave it 10 stars. Plus it was certified and still under some warranty Jarrett and Javier are the best!!!! They are truly 10 star salesmen.
Poor dealership, staff, and experience (full details) - hanhan418
Do not ever buy or lease a car from BMW of Houston North. My experience with them this week was horrible. I talked with the sales manager and we agreed on a price for a car and that I would be leasing it. Upon seeing the lease details, I noticed several mistakes:
They overcharged me on tax by $200. They were adamant it was correct, but they were proven wrong when they conceded and fixed the issue.
Further, I noticed that they were going to make me pay an additional $1,600 upfront as a cash “down payment” on the lease for no reason, thereby charging me more than the agreed upon price of the car.
Then, upon talking to their finance department, I noticed that they were going to charge me additional interest (money factor). BMW sets the rate at 3.62% (0.00151 x 2400) and they were going to charge me almost 1.00% more, despite having excellent credit. They wanted to make more money off the financing in addition to the sales price, and this was unacceptable to me.
Perhaps to someone who is un-sophisticated in finance, all of this garbage would work. However, with over 10 years in the investment industry and as a manager of my own hedge fund, this is insulting to me. I asked them one more time to address all of these issues and to send me a copy of the lease contract to review. As of right now, they have not responded, or are intentionally ignoring me.
The people that I worked with who were involved are: Barbara Angelopoulos (sales manager), Ed Steinberg (client advisor), Steven Cook (sales director), and Nick Butuc (general manager). In addition, there were two other finance department representatives whose names I unfortunately do not recall. Please avoid working with this group of people and the dealership in the future.
At best, the members of BMW of Houston North are incompetent, un-communicative, and passive-aggressive. At worst, they are liars with no moral or ethical compass and are unaccountable for their actions. They poorly reflect the values and reputation of the BMW brand.
WORST EVER DO NOT GO THERE - BEN GOR
THEY SCAMMED ME, RUINED MY CREDIT AND NOW I HAVE NO ONE TO TALK TO IN ORDER TO FIX IT. PLEASE ANYONE WHO READ IT TRUST ME DO NO GO THERE.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.