Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Harry Fernandez excellent service - Judith Garcia
I had an issue with my car and after 2 years of trying to solve the issue with some other dealers, I went to Advantage BMW Midtown, I was lucky to find Harry, his is a very humble person with high technical competencies with BMW cars, his sincere advice make you take the right decision. He called me to provide the car diagnostic on time and with a right budget. His friendly attitude and kindly matters make you feel comfortable. I absolutely recommend Harry Fernandez, I had recommended him to some others friends and they have called to thanks me for recommending him. So if you have problem with a BMW car don’t hesitate to visit BMW midtown and look up for Harry. He is Awesome!!!! I found an Angle ..yes!!! because I was planning to sell my car which I love it. Now my car if Fix… yes!!!!
new car experience - james13
Recently purchased a new car from Terry and he did a great job. He got the most for my trade in,and did give me the blues on the price of the car. Will definitely purchase my next vehicle from Terry and Garlyn Shelton
Isaac Logan - artesia
We were just looking and we were thinking about trading in our Nissan Murano. Isaac came out was very friendly, warm and full of knowledge. He ask questions, made statements and soon we were driving a couple of certified cars. Both were BMW's and he let us drive both. The driving course he took us on tested the overall stability, comfort, proved the luxury of the vehicle and was overall a beautiful are to be in. He is interested in customer service, and went way beyond what we have been seen in the past and we usually trade cars ever year or so. The closing was directed by him and when we came back to pickup our new vehicle, he demonstrated what features were on the car. It had so many, that he was finishing up his presentation from our test drive. We are happy with our new car and happy with the time he took for this transaction. He really seems to enjoy his job!! Every one that was involved in this process was very helpful!!
Great and no hassle experience! - mini1759
I had a great, no hassle experience. Sylvester was very helpful and even went the extra "miles" and drove my car home so I didn't have to juggle two cars. The sales manager made the purchase transaction very enjoyable with presenting a great offer and no hassling back-and-forth. I would definitely recommend this dealership and staff. Great job, keep up the good work!
Great Experience - NBludworth
Troy Massey did a great job - I was really close to driving to Houston to buy my BMW 320i - since Austin didn't have a car on the lot that had the features I wanted - but when I let him know this was my plan -- he emailed me at 11 p.m. to ask if I would give him the opportunity to find the car I wanted - sure, what would it hurt, right? Well - he called the next day and located my car "on the boat" - I had to wait about a week and half (I was in no hurry) - but he got it here and I picked it up all ready to go - 0 miles; tinted windows -- which I realize is pretty standard -- but Troy - and really everyone from the front desk to the financing guy to the gal that went over all the features with me - everyone was super nice, super accommodating and sure to make me feel welcome and said "thank you for my business". -- My first experience buying/driving a BMW and I don't regret a thing!! - Good stuff :)
Ending on a high note! - JRS
To make a very long story short, I bought a car that did not function from another dealership. That dealership was not addressing the issue quickly or efficiently enough. I owned the car for three weeks and at least 10 or more days out of that three week period, the car was at another dealers service department with major issues. I went to Mike Smith BMW to see if I could find another car to replace the expensive clunker I just bought. John Robinson greeted me and guided me to the right vehicle for me. He was extremely knowledgeable, sincere in his approach, and not overly ambitious with his sales technique. He, along with Loney Bourque, was able to get me out of a nightmare of a car and into a Certified Pre-Owned car that I am very satisfied with, so far (knock on wood), and at a much better interest rate than what I previously had. They're all Aces in my book and if you choose to buy a BMW in Beaumont, do not trust what you are buying unless you are buying from them. Mike Smith BMW Beaumont is "Five Star" service. -JRS
Sales person was not honest - macharran
Sales person ran my husbands credit report and came back with a 0 down, only $371 a month payment... the sales person calls my husband to tell him that the vehicle had a recall for the airbag and that it to be fixed and if it was ok to get the car in the afternoon. A couple of hours later salesman calls and says the car is not approved...!!???
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Amazing staff! - Ychenault
My experience with the staff at Patterson's BMW was amazing. The staff was very knowledgeable and professional. The best car buying experience I have had.
Leann McCants-Service Superstar - Alex
Leann was the only sales professional out of two dealerships and three sales professionals to take the time to answer all of my petty, yet important to me, questions! What's more is...she delivered. I got the car I wanted with way more features than i was expecting and I got it at the price I wanted. The professional sales experience that Leann brings to the table is refreshing!
Had a very good experience with Vernon - Shamil
I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed.
Substandard service - BMWfan
Took my vehicle for replacement of a battery. Service representative informed me that vehicle may not be ready same day because they may have to order the battery. I replied, you are the dealer! He replied "well, there are shortages everywhere". "I wil call you and let you know". I did not receive a phone call from him at all. At 16:00 I called and he stated "young lady, your car needs a battery". I replied, yes, that is the reason I took my car there for. He replied "did you leave your car with me". I replied yes, this morning.. He replied, "let me see". Well, are you going to need a ride? I replied yes. He stated "I'll give you a loaner and your car will be ready tomorrow". He then proceeded to tell me the total cost of replacement.
This morning at the dealer, I was shown the invoice and I noticed that there were extra charges that I did not approve. Mr. Tealer, the service representative, said "it's an oil change" I replied"I never received a phone call from you asking if I wanted an oil change. "He replied" you asked", I replied I asked for the specials but I never gave approval for the service. He replied "I'll just take it off". Then there was an approximate 30 minute delay processing a refund on my credit card. This has been the worst experience I have gone thru since I purchased the vehicle back in January 2010. What happened to being the best car dealer in town? Personal service and a caring attitude? Explaining charges, calling the customer before performing services?
I hope this dealer goes back to the way they used to be. I love BMW.
Great Service - El Barto
My experience with BMW Advantage was really positive. Arrived on time at my appointment and I was greeted right away by my designated service Advisor, Harry Fernandez, who was really great at all times.
The communication was perfect, and I got a loaned car for the days that my car spent in their service.
When the job was done, I was called and got the feedback from Harry who took the time to explain to me each item that they checked in my car.
Very Dissapointed in this Dealership - MBCustomer
This BMW is owned by AutoNation. I had a bad experience dealing with the sales associate. In the past I had a bad experience with the Mercedes Benz North dealership, also owned by AutoNation. I can only assume that the problem is management. In the case of the BMW salesman I discovered that he priced a new vehicle in a way that I consider to be wrong perhaps even fraud. I priced the same vehicle at another BMW dealer in a different part of Houston and the price for the same car was $6,000 less. When I told the salesman this he said he had 'no idea". I was a repeat customer and I think he should have full knowledge of the offer he gave me.
Unsatisfactory work and they will not stand behind their wor - Culbles
I have had my 2006 Z4 into Autobahn BMW twice for convertible top work. The first time they would not stand behind their repairs and I had to go to BMW USA. The next time the top failed Autobahn again would not stand behind their work and I had a meeting with the service manager who just blew it off and again blamed the problem on water. I own the only BMW convertible that can not get wet/rained on as suggested by the service manager. I ended up taking my vehicle to another shop and got the repair with a two year guarantee. And of course at my expense again.
Worst experience ever, don't ever take your vehicle here. - Bong B
This is only one of the many frustrating, blood boiling experience i have with BMW of North Houston. I took my X5 for an engine oil leak, the sérvice advisor informed me that they charge $180.00 for diagnostics. I have an extended warranty on my car, so they said that the warranty company will offset the diagnostic fee if a repair is needed. They arraganged a loaner car for me to use, so i left my x5 with them. I was promised that I will be given an update the same afternoon with regards to the status of my car. I waited for an update the whole day and nothing, not a phone call. I have to be the one to call them so i can get an update, when they kept promising they will call me. I waited for a week for the parts to arrive and repairs to be completed. So finally Eric Cabargo the service advisor, called me after a week and said that the repair is complete but their technician needs to drive it for a day to make sure no leak will happen. They added 50 miles to my car for test drive? Really? 50 miles? Then i got a phone call a day after from Eric, the cooling fan broke apart on the way back to the dealership so another repair needs to be done. On top of that they said that there is something wrong with the left rear suspension. That they need to replace the left rear spring. And since the engine light came on, the oxygen sensor needs to be replace and that the extended warranty does not cover this repair. So it took me another week and this time $1600.00 more to complete the repair. Since i have plans to talk to the warranty company, i gave a go signal for the repairs. After an additional 5 days i was able to finally get my car, after settling the due amount. As i was driving out of their drop off area, i noticed that the windshîed has a crack from one side of the glass to the other. I immediately brought it to their attention and they don't have an explanation for it.
So now i am waiting for another week to have the windshield repaired!!!! To add insult to injury, this so called service advisor told me that he could have let me drove off their lot with a cracked windshiled but he did not. What the FREAKING xxxx?! Had i did not saw it i will drive off with a damaged windshield! He did not see it, not even the technician or their freaking driver! And i need to be thankful? I have other bad dealings with BMW of North Houston, the reason i keep taking it back to them is because my extended warranty is affiliated with them. While you all still have a chance do not ever take your car here! Join the class action law suit to teach these company a lesson.
Poor Financial Department - Customer 1
As of today, after purchasing 2 BMW's , I was forced to terminate a loyal longstanding relationship with BMW WEST! Their customer service has been less than satisfactory and after calling and leaving five messages for Lourdes, none of my calls were returned.
They were dishonest, rude, and avoided our questions. The paperwork was sloppy, and rushed. we still have not received our plates after 4 weeks.
If you're looking for a great car, and exceptional customer service, ADVANTAGE BMW-Houston/Midtown is for you!
They drilled a hole in my BMW 550! - Damaged bmw
Horrible experience. Cannot recommend strongly enough how disgusted I am with this dealership. Took my 2012 BMW 550 with 48,000 miles back in again for running issues that started after this dealer preformed the ccp recall. Somehow, the car has 4 bent wheels, and a defective steering wheel. My rear 1/4 panel was damaged while at BMW of cc, and they drilled a large hole in my car to "repair" the dent. I did not authorize or consent to any body work being done to my car. They once again "cannot find" or identify the running problem, although anyone not employed by BMW seems to be able to. Car still runs rough and there are common problems that they refuse to look into. They even let the shop forman take my car home for the night. I'm not sure what special vehicle repair facilities he has at home, but I didn't authorize him to drive my car home! My car was returned out of gas after the foreman's outing with additional damage to two areas of he front fender.
The dealer refuses to do the right thing and compensate me for the damage they caused and the diminished value of my vehicle. So I now have a 2012 BMW 550 that is damaged and has a diminished value.
Only give them one star because I cannot give the 0 stars.
If I can add photos, please let me know how.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
i purchased my 528 I BMW from Garlyn Shelton BMW in... - laurawebber
i purchased my 528 I BMW from Garlyn Shelton BMW in Temple Tx. I recieved awesome help and a very detailed walk through on how to operate everything on my car. I will def. go back and buy from Garlyn Shelton in Temple Texas again.I will also recommend them to all my friends and family.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.
My experience of buying a used car at Mike Pile was very... - MWright10
My experience of buying a used car at Mike Pile was very good, overall. John was very easy to work with and professional. Rhonda was very knowledgeable and efficient. One of the most hassle-free car buying experiences I've had.