Great service experience with Sufyan Siddiqui - houston 1341
My advisor Sufyan Siddiqui was awesome! He listened attentively to all my concerns and made sure they were fixed well. He works fast and thoroughly and takes care of all his customers. I would recommend him 10/10
Best Service BMW Department in Texas - Rich
Always professional and customer service oriented. ..and in keeping with excellent service of my 3 rd BMW for required maintenance and exceptional warranty work and follow up
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Troy Massey and Bmw - Faithinaustin
We were repeat customers for Troy
And frankly wouldn't consider using anyone else. He has outstanding customer service and really wants to make the customer happy! Thank you Troy!
Tyler Bell @Alderson Lubbock - Jim G
I would have to say Tyler is very easy to work with and I never heard a "No" from him, Great Team work from everyone at Alderson BMW
Ending on a high note! - JRS
To make a very long story short, I bought a car that did not function from another dealership. That dealership was not addressing the issue quickly or efficiently enough. I owned the car for three weeks and at least 10 or more days out of that three week period, the car was at another dealers service department with major issues. I went to Mike Smith BMW to see if I could find another car to replace the expensive clunker I just bought. John Robinson greeted me and guided me to the right vehicle for me. He was extremely knowledgeable, sincere in his approach, and not overly ambitious with his sales technique. He, along with Loney Bourque, was able to get me out of a nightmare of a car and into a Certified Pre-Owned car that I am very satisfied with, so far (knock on wood), and at a much better interest rate than what I previously had. They're all Aces in my book and if you choose to buy a BMW in Beaumont, do not trust what you are buying unless you are buying from them. Mike Smith BMW Beaumont is "Five Star" service. -JRS
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
NEW BMW 428i - Steven mccarroll
I have to say that my vehicle buying experience at Garlyn Shelton BMW in Temple TX was great!
I did not feel pressure or forced to buy a vehicle I did not really want.
GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!! - goolsbee,rheanne6517
On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!!
Autobahn continues to impress - Tjpersinf
Walked in for an oil change and inspection on a Saturday thinking that there was no way it would happen. Autobahn accomplished these two tasks and more! They also changed the plugs and flushed the brake fluid while I waited. Ms. Cerna, the SA, was excellent as well. Great job, Autobahn!
Customer acknowledgment - Sil2254
Mike Terraza and James Garza are two exceptional people, they have knowledge and expertise on any vehicle at there dealership, they are very courteous to your needs and wants ready to answer any questions you might have and allways provide you with the best of service.
Great experience - alison92
I had such great experience at Patterson. Cameron Moore is by far the best salesman I have ever worked with! He is trustworthy, honest, and genuinely cares about his clients. I felt no pressure at all but knew that he wanted what was best for me. It was such an easy process. We are so thankful!
Long trip worthwhile. - EfraG
Benjamin Song my salesman went way beyond to get my deal done even after numerous changes on our part he kept after management for us.
Superb Service!! - Alan Labaj
I would like to let everyone know that myself and family have bought multiple cars from Garland Shelton. The district manager Brian Duble has always taken care of us. This last purchase he made it so easy for me and my husband. He had Brent Bankston take care of us. Brent was extremely helpful as well as very professional. I recommend the dealership to anyone I know who is in the market for a vehicle. They treat you like family. We could not be more satisfied. I am an extremely satisfied customer!!
Great experience - Charlotte
I had an excellent experience working with Biju Pillai and Angad Chhina this weekend. It was our first time getting a car and we had lots of questions. They not only stayed till 10:30 on a Friday night but were extremely patient answering all our questions and making sure that we left satisfied. Biju is an absolute gem to work with, his enthusiasm and admiration for BMW made us so excited to drive the "ultimate driving machine." And the cars truly are---it's incredible the difference that comfort, eco, and sports mode brings---it truly is a luxury car. He also went above and beyond to find a car that suited all our needs in our price range which was extremely helpful. Angad was extremely patient and kind which made our experience at BMW of San Antonio the best. I highly recommend both of them for their excellent service and kindness.
Better than expected - Brian W.
I heard about Classic BMW on The Ticket and decided to reach out when looking for a car. Happy I did. Eric Maas, Mark Fresard and the entire team at Classic were great to work with. Their customer service and overall approach to the car buying experience stands out from the rest. It was actually pleasant. Couldn't recommend them enough.
A happy Mini Cooper with a Turbo Charged Satisfaction Plus . - Michael Devine, Mini 2014
I rated the CSR, Violeta Vasquez, 1/11/2017, at16:00 PM; Attention: Russell Stover, GM
Customer: Michael " Simply " Devine, Mini 10, Mini 12, and Mini 14. (915)401-9604.
Car Purchase/Trade In - JJ
Duvan Forero and Justin (Sales Mgr) were so attentive to my needs and treated me with respect regarding my buying decision. They gave me the best trade-in value for my BMW. I was able to select a vehicle that met my needs without pressure. They put my customer needs first! Thank You Duvan & Justin
They take forever for minor things - Car2
They take forever for minor things, such as an oil change or a car wash. Horrible service. Very inefficient. They don't treat you kindly.
2014 BMW 435i Convertible - jeffray74
It is true that BMW of the Woodlands is affiliated with AutoNation. My sales agent Javier Castello was great. He let me test drive several pre-owned models on the lot and then worked with his counterparts in Dallas to deliver the perfect car before Christmas. They have a no haggle single price that seemed fair. The closing process was seamless. I would recommend BMW of the Woodlands
Bad job - BadBMW
Was there at 8:30 in morning until 11:30 for a oil change . They didn't even clean the car. What a joke far a service department
Initially Bad Experience, Good Strong Finish - guyforgod316
We had a bad experience initially at this dealership. We left after having to return a vehicle. This left a very sour taste in our mouths, and were out money as well. The dealership sales manager reached out, and we came to a mutually beneficial solution for everybody. They did not have to reach out, but did so out of character and integrity. I deeply appreciated this, and although they do not deserve 5 stars, what is important is how well they finished. For this, I thank them and recommend them.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.