EXCELLENT CUSTOMER SERVICE - Sebastian Stepper
PEOPLE VERY POSITIVE, VERY GOOD EXPERIENCE. MAI NGUYEN AND ADRIAN MARTINEZ WAS VERY HELPFUL. DIFFERENT DEAL AND GOOD PRICE .THANK YOU SO MUCH MOMENTUM BMW.
Best Service BMW Department in Texas - Rich
Always professional and customer service oriented. ..and in keeping with excellent service of my 3 rd BMW for required maintenance and exceptional warranty work and follow up
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Tyler Bell @Alderson Lubbock - Jim G
I would have to say Tyler is very easy to work with and I never heard a "No" from him, Great Team work from everyone at Alderson BMW
Ending on a high note! - JRS
To make a very long story short, I bought a car that did not function from another dealership. That dealership was not addressing the issue quickly or efficiently enough. I owned the car for three weeks and at least 10 or more days out of that three week period, the car was at another dealers service department with major issues. I went to Mike Smith BMW to see if I could find another car to replace the expensive clunker I just bought. John Robinson greeted me and guided me to the right vehicle for me. He was extremely knowledgeable, sincere in his approach, and not overly ambitious with his sales technique. He, along with Loney Bourque, was able to get me out of a nightmare of a car and into a Certified Pre-Owned car that I am very satisfied with, so far (knock on wood), and at a much better interest rate than what I previously had. They're all Aces in my book and if you choose to buy a BMW in Beaumont, do not trust what you are buying unless you are buying from them. Mike Smith BMW Beaumont is "Five Star" service. -JRS
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
NEW BMW 428i - Steven mccarroll
I have to say that my vehicle buying experience at Garlyn Shelton BMW in Temple TX was great!
I did not feel pressure or forced to buy a vehicle I did not really want.
GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!! - goolsbee,rheanne6517
On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!!
Great Job - rickm
Troy Massey assisted us in the purchase of our 3rd X5- X drive. He's been great to work with over the years, sold us the first two cars as well. Full of knowledge about the BMW line and features of each, no pressure, straight shooter, nice guy. The rest of the team is excellent as well. The new special staff position they've created for orientation to explain features and help customers understand and make the most of their purchase is really nice. There's a lot to digest with these cars and it is nice to have someone with full knowledge explain in a relaxed and unhurried manner. Thanks to Caitlyn for that welcome and special service.
Wonderful Experience - Tara
Recently purchased a new vehicle from Patterson Auto in Lawton, OK and had a great experience. The staff was friendly, sincere and very helpful. They really made the buying process simple, smooth, and enjoyable. Chris Emery was our salesman and he was wonderful. Never any pressure, only the desire to help. Follow-up after the sale was superb. Chris Lunsford handled the financing and made sure everything was prepared when we arrived. In every aspect of the buying process they took the time to show us all of our options and to explain everything in detail. I would definitely use them again. Far exceeded our expectations.
Simply the BEST! - N Dixon
After working with a multitude of dealerships in Houston, I made the decision to drive to San Antonio for my car because the customer service, selection, and pricing at BMW of San Antonio was THAT good. Miguel in new car sales is professional, knowledgable, helpful, and kind. I couldn't ask for a better experience. Highly recommend.
Great service - Jazzy78
I always bring my 328i to get fix here, the service is outstanding with Antares Guy, he makes sure I leave understanding what repairs has been done to my car, and always accommodate me with the nearest appointment possible... definitely I recommend it.
excellent service and sale support - ejmwarrant
I have always had great service support from Bart, Jesse and Daniel and now I can add Brent from sales for his tremendous efforts as well. Brent took the time to answer all my questions during two visits to the dealership and was extremely knowledgeable and patient. I decided to by a certified preowned 428i and it is an amazing car!
A happy Mini Cooper with a Turbo Charged Satisfaction Plus . - Michael Devine, Mini 2014
I rated the CSR, Violeta Vasquez, 1/11/2017, at16:00 PM; Attention: Russell Stover, GM
Customer: Michael " Simply " Devine, Mini 10, Mini 12, and Mini 14. (915)401-9604.
Buyer buyers beware - Htaffal1971
Sold me the car very quickly - but the way classic bmw has been handling the issues we've been having with it is very disappointing and unprofessional.
Issues with alignment and instruments "from the factory" that should be addressed Immediately - have taken more than a month and am still getting the run around.
Everyone should know my experience and will keep updating this review as it progresses.
My vehicle now is 3 months old and of which one month at CLASSIC service dept.
Contact me on Facebook directly if needed - I will be more than happy to give more details about this troturous process so far.
Stay tuned for more
Great - Alex0819
Convenient and great service at Advantage. They have a great service department. Always very helpful and always have a loaner available. Service advisor was very responsive regarding my vehicle.
They take forever for minor things - Car2
They take forever for minor things, such as an oil change or a car wash. Horrible service. Very inefficient. They don't treat you kindly.
2014 BMW 435i Convertible - jeffray74
It is true that BMW of the Woodlands is affiliated with AutoNation. My sales agent Javier Castello was great. He let me test drive several pre-owned models on the lot and then worked with his counterparts in Dallas to deliver the perfect car before Christmas. They have a no haggle single price that seemed fair. The closing process was seamless. I would recommend BMW of the Woodlands
Great sales support and test drive experience - Cleary77007
As a first time lease candidate, I had a lot of questions after my test drive experience. The experience went smoothly and all of my questions were answered.
The sales experience and test drive was great, thanks to Daniel Guevara. Daniel did a good job at going over the features of the models I looked at and explained all of the items included. When it came to negotiate a final price, Daniel took all of my comments effectively and made me a great offer. Daniel was polite, professional, and a joy to work with on this deal.
Even though the dealership was under construction, they did a great job to make customers and potential customers feel at ease. It was an overall great experience, far better than what I encountered at Momentum.
Always Satisfied With MY BMW Autobahn Experience - Henry M
Since purchasing my 2012 BMW 5 Series, the vehicle, "thank God/knock on wood" has always been trouble free. Obviously through the years I've had a few questions about the car and have taken it in for my yearly free maintenance. Although my service ended last month, I still intend to take my 5 Series back to autobahn in 2017. Mark Britton is and has always been my preferred Service Writer. Mark is not only knowledgable and genuninely friendly, but he has "always done what he told me he was going to do". In addition, the Autobahn technicians who have worked on my car, have always performed the tasks to my complete satisfaction. I value my relationship with Mark. I am also considering, in the weeks ahead, purchasing a new SUV for my wife. Assuming she decides on a BMW, there is no doubt that we will purchase the car from Autobahn. even though we are slightly closer to the Dallas BME dealerships.
Mike Terrazas is the best. - DeeAnn
I have purchased 2 cars from BMW of Corpus Christi and dealt with Mike Terrazas for both transactions. He is professional, extremely knowledgeable of the BMW products and his customers, and is very patient. In addition to selling me my cars, Mike has proven to be a great resource for any questions I might have. When I think of BMW of CC, I think of Mike, and would not hesitate to purchase another car from him.
Great Experience - Grubbsmh
Tommy Luk is probably the best sales person I've dealt with in but a car. This will be my second BMW and the experience has been great. Thank you to BMW West and Tommy for a great car and service!
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.