Excellent Purchase Experience - Sacco
I just purchased a new 2016 BMW X3 from Momentum BMW. I worked with Tom Herald, Internet Sales Manager. Tom was a pleasure to work with. He was professional, friendly and helped me locate the car with options I was looking for.
I previously purchased a 2014 BMW from Tom. It was such a pleasant experience, I contacted him again to purchase my 2016 X3. I visited with Tom on numerous occasions to test drive various cars before selecting the X3. Tom helped me look for certified pre-owned cars and compared them to new car options before I decided on the new 2016. He was able to locate the exact car with the specific color and options I wanted and had it shipped from another out of town location to Houston for me. Tom was diligent in following up with me before and after my purchase. Tom definitely exceeds my expectations. I highly recommend Tom and Momentum BMW for next purchase. I continue to recommend him to all my family and friends.
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Recent purchase - pearls08
I recently purchased my second BMW from Cue Nadaraja and it was such a stress free experience. I felt at ease and was not pressured to make a decision to purchase. Mr. Nadaraja was extremely helpful, thoroughly knowledgable, and assisted in a very professional manner. I am extremely satisfied with my purchase and the great customer service that I received, not only from my sales person, but from every employee who assisted me with my purchase.
new car experience - james13
Recently purchased a new car from Terry and he did a great job. He got the most for my trade in,and did give me the blues on the price of the car. Will definitely purchase my next vehicle from Terry and Garlyn Shelton
Isaac Logan - artesia
We were just looking and we were thinking about trading in our Nissan Murano. Isaac came out was very friendly, warm and full of knowledge. He ask questions, made statements and soon we were driving a couple of certified cars. Both were BMW's and he let us drive both. The driving course he took us on tested the overall stability, comfort, proved the luxury of the vehicle and was overall a beautiful are to be in. He is interested in customer service, and went way beyond what we have been seen in the past and we usually trade cars ever year or so. The closing was directed by him and when we came back to pickup our new vehicle, he demonstrated what features were on the car. It had so many, that he was finishing up his presentation from our test drive. We are happy with our new car and happy with the time he took for this transaction. He really seems to enjoy his job!! Every one that was involved in this process was very helpful!!
It was a great experience with a good contract. - Accaustin8103
1:it was a good attention
2:the car is excellent
3:Javier he gave me a good service
They gave m a good service I really like it
Vehicle Service - dicer11
Called BMW of San Antonio to ask questions about recall service. Person that answered phone could not answer my question and told me that service manager would call back. Two days later no call back. To be fair, this is my fifth BMW and I have had my cars serviced there with good results. The problem has been consistently not getting call backs when I am told I will receive a call even to schedule repair appointments. Part of the satisfaction of owning a BMW is receiving good service which is partly lacking here. Called BMW in Austin and received a call within an hour.
Ending on a high note! - JRS
To make a very long story short, I bought a car that did not function from another dealership. That dealership was not addressing the issue quickly or efficiently enough. I owned the car for three weeks and at least 10 or more days out of that three week period, the car was at another dealers service department with major issues. I went to Mike Smith BMW to see if I could find another car to replace the expensive clunker I just bought. John Robinson greeted me and guided me to the right vehicle for me. He was extremely knowledgeable, sincere in his approach, and not overly ambitious with his sales technique. He, along with Loney Bourque, was able to get me out of a nightmare of a car and into a Certified Pre-Owned car that I am very satisfied with, so far (knock on wood), and at a much better interest rate than what I previously had. They're all Aces in my book and if you choose to buy a BMW in Beaumont, do not trust what you are buying unless you are buying from them. Mike Smith BMW Beaumont is "Five Star" service. -JRS
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Bonnie and team are fantastic !!! - downtown Dallas
I had been to 2 other BMW dealerships, one out of state and one local and hoped that Arlington would be the right dealership to do business with. Bonnie was great - everything that I look for when buying a premium car. She was extremely helpful in finding the right car for my wife and I. She found one out of state - we wanted a specific model that is hard to find. Bonnie was able to get it here fast and everything went very smooth. Kennedy (finance) was a pleasure to work with and answered all our questions, explained everything thoroughly. Andrew (genius) was knowledgeable and a great help setting up our system for the true BMW experience.
Awesome experience, John Brunson is the best! - April Niskar
After having a bad accident and totalling my car I was forced to find a new one. Having not purchased a car in 20+ years I was a little nervous. John brunson and Classic BMW made the experience easy, fast, and I now have an awesome car that I love! I'll recommend them to anyone!!!
Excellence can only be dfine by Excellence. - Briish Racing Green
I just purchased a Mini Cooper S Hardtop from BMW & Mini of El Paso. Luis Ramirez, the salesperson helped me to pick exactly the Mini I was looking for. His overall knowledge and patience (I am very demanding) is to be commended. Along with the sales manager, and finance officer made me feel appreciated, and I drove off with my new Mini happy and confident that I made the right purchase.
Had a very good experience with Vernon - Shamil
I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed.
Be wary of the service center! - S Hunter
I didn't want to have to post this. I approached the service manager with the idea that I would give her an opportunity to make things right. Since that didn't happen, here goes... Be VERY careful when taking your car in for repairs and service to this service center. There have actually been two incidents. This first was an attempt to push a $200 maintenance service that was not covered on my 6-month-old car. It was a red flag for sure, but I just attributed it to business as usual for dealership service centers. This most recent incident is more egregious. I took my care in for a rear passenger window replacement. The service advisor checked in my car and "warned" me that sometimes an additional part is damaged when a window is broken. Sure enough, at the end of the service review, I was told the part was bad, and they needed to charge 4 hours of labor to replace the part and the window. In the end, the bill was to have been about $1100, plus I had already paid $200+ for the window. It sounded so outrageous that I picked up the car and took it to an auto glass replacement business. It turns out the part (which I had to order and pay for up front even when the dealership was going to do the work) wasn't bad, and it took the company about 1/2 hour to replace the glass...not 4 hours. I realize had they actually replaced the part it would have taken longer, but seriously 3 1/2 hours???? When I confronted the service manager, the "resolution" was that she would look into it and get back to me. It has been more than a week, and I have not heard from her or anyone else at BMW of the Woodlands. I have 15K more miles until my "free service" runs out. Not only will I never purchase another car from these folks, but I will never take my car there again. In the meantime, I requested a new service advisor.
crooks and predators - Vincent33
We recently relocated to WF from Houston - we've brought and sold Mercedes , BMW and Porsches for over 30 yrs - never had any problems -Service was always outstanding! In fact , we just purchased 2017 911 from Porsche Plano ( Collin) - every aspect of the transaction was smooth - I highly recommend- My husband went to the local dealership to trade our 2013 for 2016 - He was assisted by Chris - Chris stated the dealership would need to deduct 2000k off our trade due to the airbag recall . It was the first I ever heard of it - I contacted the service dept - who informed me that's no true - BMW was standing behind their customers - I contacted the GM (Todd) who tried to tell me Chris must be misinformed - no he was caught in a blatant lie - I can't imagine how many other innocent people he's stolen from - The GM (Todd) stated he would remedy the situation - I never heard from him - he's obviously involved in the fraud - they lost our business -Go to Dallas or FTW - this dealership is full of crooks - I sent a letter to BMW about the deception and lies - hopefully BMW pulls the franchise - they're ruining their image !
Refusal to repair mechanical defect under warranty - kcfallen
After multiple attempts to resolve through with BMW directly to no avail, I'm hoping I can warn someone about the deceptive practices at this location to perhaps save someone from going through a similar experience.
My husband purchased a brand new 2015 435i Gran Coupe in the Summer of 2015. A few days ago we noticed a knocking noise in the rear left of the car. He took it in to Advantage Midtown since it's still under warranty and is far too new to be having any major issues. They informed us that a control arm in the suspension snapped and that they wouldn't cover it under the warranty because it was considered driver fault. When we tried to ask what type of driver fault scenario could cause this, no one could explain and they kept reiterating that they had never seen anything like it before. So considering the car is barely driven and my husband only drives it to work in the Galleria and back home, this made no sense and sounds like a clear mechanical defect. Then they attempted to say well maybe you hit a pothole or drove too fast out of a driveway.
A few things are wrong with this but the greatest being that my husband is a certified Professional Engineer (PE) with a specialty in Mechanical Engineering. I don't say that to sound haughty but to emphasize how you can't pull a fast one on him in this area. The pothole and driveway scenarios are baseless and would never result in a break to a control arm. So that scenario is unfounded. Once my husband started talking stress fractures etc (terms going completely over my head), the mechanic was clearly clueless and just deferred to his manager who repeated the same thing like a robot (warranties don't cover driver fault). My husband knows that the only impact that would've resulted in a clean break to this internal piece would have to be so profound that undeniably there would be other damage to other pieces yet all pieces of our car's underbody and outside of the vehicle were in impeccable condition. Control arms don't just "break" spontaneously unless the component is defective.
They said they would have a field engineer come out to do an assessment and my husband requested that he be present, and they agreed to call him. I was there to see two representative make this promise. The next day, the "assessment" was completed, and not surprisingly it reaffirmed the service dept's assessment but no one had contacted my husband. Convenient right? Of course they didn't want the intelligent owner who knows mechanical engineering to be present.
Ok I'm rambling but after much back and forth, and even our insurance company saying that they consider this a mechanical defect and it should be BMW's responsibility, BMW is still refusing to repair this under the warranty. So we resorted to filing a complaint with the BBB.
In the BBB response from Juan Galvez, the Service Director, concocts a story about external impact to the vehicle. What impact?! The car is impeccable. We have requested for evidence and pictures to prove his claim that there was outside impact but he has yet to provide anything. So basically when backed into a corner, BMW has chosen to just fabricate scenarios and point fingers at everyone else instead of accept responsibility and cover a repair under the warranty.
We will NEVER be customers of this dealership again and more than likely never purchase another BMW. We never had these types of problems with Infiniti and Audi.
From oil change to transmission replacement - dauntless
I took my 530i iin about a month ago for an oil change and inspection. The moment I started it in their service department garage I have been having trouble. I am getting ready to trade this car in and to that to the service adviser. I have never had anything major go wrong with this car. They wanted to replace a moon roof shield that I declined. From the start-up in their garage I have been having problems with the engine and transmission. I kid you not.... never a problem before I went to pick it up. I called back and described the problem and was told that it sounded like I need a $8000.00 transmission change. NEVER NEVER NEVER USE AUTOBAHN BMW. I was warned by several people that claimed that they took their BMW in here and when they got it back it was completely messed up. I should have listened to them but they have been changing my oil for almost 3 years and I never had a problem. JUST THE FACTS PEOPLE. If you do any business with Autobahn BMW you should have your head examined.
Worst experience ever, don't ever take your vehicle here. - Bong B
This is only one of the many frustrating, blood boiling experience i have with BMW of North Houston. I took my X5 for an engine oil leak, the sérvice advisor informed me that they charge $180.00 for diagnostics. I have an extended warranty on my car, so they said that the warranty company will offset the diagnostic fee if a repair is needed. They arraganged a loaner car for me to use, so i left my x5 with them. I was promised that I will be given an update the same afternoon with regards to the status of my car. I waited for an update the whole day and nothing, not a phone call. I have to be the one to call them so i can get an update, when they kept promising they will call me. I waited for a week for the parts to arrive and repairs to be completed. So finally Eric Cabargo the service advisor, called me after a week and said that the repair is complete but their technician needs to drive it for a day to make sure no leak will happen. They added 50 miles to my car for test drive? Really? 50 miles? Then i got a phone call a day after from Eric, the cooling fan broke apart on the way back to the dealership so another repair needs to be done. On top of that they said that there is something wrong with the left rear suspension. That they need to replace the left rear spring. And since the engine light came on, the oxygen sensor needs to be replace and that the extended warranty does not cover this repair. So it took me another week and this time $1600.00 more to complete the repair. Since i have plans to talk to the warranty company, i gave a go signal for the repairs. After an additional 5 days i was able to finally get my car, after settling the due amount. As i was driving out of their drop off area, i noticed that the windshîed has a crack from one side of the glass to the other. I immediately brought it to their attention and they don't have an explanation for it.
So now i am waiting for another week to have the windshield repaired!!!! To add insult to injury, this so called service advisor told me that he could have let me drove off their lot with a cracked windshiled but he did not. What the FREAKING xxxx?! Had i did not saw it i will drive off with a damaged windshield! He did not see it, not even the technician or their freaking driver! And i need to be thankful? I have other bad dealings with BMW of North Houston, the reason i keep taking it back to them is because my extended warranty is affiliated with them. While you all still have a chance do not ever take your car here! Join the class action law suit to teach these company a lesson.
Service Center DOES NOT DO THEIR JOB - Lissette
I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard and name. They are so rude and what they consider a courtesy is not a courtesy. Jeb does not need to manage anything (Please be aware that if its free you are not expected to hold them accountable for there lack of workmanship and attention to your car). Jeb made it clear that if its a free or courtesy service and its either not done or 1/2 done... That okay because it FREE. I guess your lucky to even get it in the garage since your not paying for any service. He also informed that he has to pay his technicians so how could he pay them if we are getting a "courtesy service". I am BEYOND upset with this dealer and even though i didn't want anything for "Free" all I was asking is that they fix what they said they did when I DID "pay" for the service and I DIDNT get. I have payed thousands of dollars for "SERVICE" and clearly they have lied about what they are saying they are checking. He insisted I wanted it done for free.. I guess he couldn't see past his own ignornat ways. They have no idea that they have lost a CUSTOMER for life due to there customer service. After I spoke to Jeb I also spoke to Randy which then Diagnosed my car ( of which i still had to pay the $165 fee for his tech to look into it I guess I needed to pay his 5 hours for looking at my car like Jeb said ) and came back with $7500 Estimate or i could trade it in. After I thought this was insulting because what they said they checked the last year and half is what was causing these issues and I feel like they gave this huge estimate to then tell me to trade it in. Whats even funnier is that I asked them to just give me my car and I would be on my way... well just like every thing else at that service center it was 1/2 done they didn't even screw my engine cover (no screws ) on and they lost some kind of clamps. I then took it to the BMW on 59 and they said i didn't even need $7500 worth ( that the estimate that they gave me was ridiculous) they only said I needed a few parts and it wasn't a big deal all of that work would cost me $600, and even though I didn't get it fixed at the 59 BMW that day they didn't charge me the fee to look at my car. The amount of labor charged at the BMW WEST is a robbery. So this tells me that they just wanted to get me out of the dealership and startle me ( what a way to scare customers into paying a crazy amount when it didn't even need it.. very reputable) . This is a testament to the standard of service that they give. DO NOT GO HERE TO GET ANYTHING FIXED. You are better off going to the BMW on 59 they know what service is and they treat you with respect, courtesy and they care about your concerns. I GUESS THIS IS THE NEW BMW WEST STANDARD !! BMW has always had such a high standard of work and this is subpar, unacceptable work is beyond disappointing. I don't know that I will ever look at BMW the same. All I wanted was for them to fix what they said they checked every single time my car came to the shop.
BMW OF WEST HOUSTON :: YOU ARE A DISGRACE TO THE BMW NAME
They drilled a hole in my BMW 550! - Damaged bmw
Horrible experience. Cannot recommend strongly enough how disgusted I am with this dealership. Took my 2012 BMW 550 with 48,000 miles back in again for running issues that started after this dealer preformed the ccp recall. Somehow, the car has 4 bent wheels, and a defective steering wheel. My rear 1/4 panel was damaged while at BMW of cc, and they drilled a large hole in my car to "repair" the dent. I did not authorize or consent to any body work being done to my car. They once again "cannot find" or identify the running problem, although anyone not employed by BMW seems to be able to. Car still runs rough and there are common problems that they refuse to look into. They even let the shop forman take my car home for the night. I'm not sure what special vehicle repair facilities he has at home, but I didn't authorize him to drive my car home! My car was returned out of gas after the foreman's outing with additional damage to two areas of he front fender.
The dealer refuses to do the right thing and compensate me for the damage they caused and the diminished value of my vehicle. So I now have a 2012 BMW 550 that is damaged and has a diminished value.
Only give them one star because I cannot give the 0 stars.
If I can add photos, please let me know how.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
i purchased my 528 I BMW from Garlyn Shelton BMW in... - laurawebber
i purchased my 528 I BMW from Garlyn Shelton BMW in Temple Tx. I recieved awesome help and a very detailed walk through on how to operate everything on my car. I will def. go back and buy from Garlyn Shelton in Temple Texas again.I will also recommend them to all my friends and family.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.
My experience of buying a used car at Mike Pile was very... - MWright10
My experience of buying a used car at Mike Pile was very good, overall. John was very easy to work with and professional. Rhonda was very knowledgeable and efficient. One of the most hassle-free car buying experiences I've had.