Excellent Customer Service - Plasaint03
I wanted to let someone know about the exceptional customer service I received over the years from one of your Client Advisors. James Watkins of Momentum BMW Southwest in Houston Texas has been exceptional through the years. Through family and friends we have purchased 5 cars from him. When I was ready to trade in the BMW I purchased from him in 2012 I didn’t hesitate to call him to help me with my recent trade in. He found a great deal for me and I am very happy with my new purchase. James has called to check on my purchase and follow up to ensure everything is working smoothly. He has been more than just a salesman he has been family. My Dad first purchased a car from him years ago and was also a repeat customer. When my Dad past away James reached out to me to offer condolences and that meant a lot. As a person that works in customer service and sales I have to say that James exhibits exactly what EVERY salesman should be. James is more than an advisor, He is family. I referred a friend to buy a car from James and they gave rave reviews on how excellent he treated them.
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Exceptional Customer Service!! - shun1_bmw
Overall, Exceptional customer service from Dustin Bartley!!.. He was genuine and patient from the beginning!..I was sold within 20 mins, of being there. I was more then satisfied with the customer service, I received! Thanks again, Dustin. L.Kelly
Great Experience - Grammy
I was nervous about trading my car for a newer model because it was my first time doing it alone. Matthew Crasta made me feel at ease immediately and guided me through the process with genuine care and concern. He was the answer to many prayers on my part. I will definitely be going back to Alderson Lexus for my next car.
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Wonderful sales experience! - Melissa170176
We went there just looking and left with a Volvo. I absolutely love my car and the service was amazing! Would definitely recommend this dealership.
GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!! - goolsbee,rheanne6517
On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!!
Highly Recommend - MM69
I recently decided to purchase a new car from BMW of Austin. From the moment I walked in, I was highly impressed with the level of service and knowledge from my salesman Troy. He helped me decide on all the necessary decisions I needed to custom make an order my brand new 2017 BMW. He was in contact with me during the entire process from placing the order to keeping me informed of the shipment date and then most importantly, the delivery and pick up of my car. I always felt from him and everyone at the dealership as if I was the most important customer they had. Most importantly, the day I went in to pick up my car, all the people involved made the final step easy and painless. All questions were answered and I never felt pressured. It was truly a hassle-free experience and without hesitation, I highly recommend this dealership! I am 100% satisfied with my car, the dealership, the entire staff and my experience.
Great Experience - Heidi
I knew the car I wanted and I was prepared to go to Dallas to buy it, but I didn't need to! Patterson BMW was WONDERFUL to work with. Chris Emery was my salesperson and he was excellent from start to finish. Very professional and helpful. I am so glad I was able to buy a car locally and support the local economy while getting the very best dealership experience I've had in a long time. I feel confident I got a fair deal and I know I will buy from Patterson again.
Jerry Aguilera - Robbie
I have purchased 3 new cars over the last few years with the assistance of Jerry Aguilera and I cannot say enough great things about him as well as the BMW dealership of San Antonio. Jerry has been instrumental in all of the sales! He exceeds the standards with his overall knowledge of BMW as well as his exceptional customer service skills. My scheduled maintenances with all of my vehicles have been hassle free....drop off car and leave with a loaner....or they will take/pick up from work. I have yet to have a negative experience with this dealership and highly recommend BMW of San Antonio....as well as Jerry Aguilera to others!!!
The service was extraordinary! - Holly
I visited several dealerships prior to making a purchase. Moe was my service advisor. He was extremely knowledgeable and offered second-to-none customer service.
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Ending on a high note! - JRS
To make a very long story short, I bought a car that did not function from another dealership. That dealership was not addressing the issue quickly or efficiently enough. I owned the car for three weeks and at least 10 or more days out of that three week period, the car was at another dealers service department with major issues. I went to Mike Smith BMW to see if I could find another car to replace the expensive clunker I just bought. John Robinson greeted me and guided me to the right vehicle for me. He was extremely knowledgeable, sincere in his approach, and not overly ambitious with his sales technique. He, along with Loney Bourque, was able to get me out of a nightmare of a car and into a Certified Pre-Owned car that I am very satisfied with, so far (knock on wood), and at a much better interest rate than what I previously had. They're all Aces in my book and if you choose to buy a BMW in Beaumont, do not trust what you are buying unless you are buying from them. Mike Smith BMW Beaumont is "Five Star" service. -JRS
Above & Beyond - ELetoc2016
You'd expect a luxury car dealership to provide a great client experience, but everything about my experience at Classic was truly exceptional. From my initial phone call to post-sale, I can honestly say there is nothing I could suggest for improvement. Truthfully, I wasn't in the market for another BMW. I had one already that was outside of warranty and I was looking to stop paying for maintenance and trade it in. I had shopped Lexus, Volvo, Acura, and just wasn't getting anything fair for trade-in due to the Takata airbag recall. I had no idea about the recall until I tried to trade my car in and that is what essentially forced me to call BMW to see what to do about the problem. I'm so glad now looking back that I had a Takata airbag recall because I wouldn't have my beautiful new BMW X5 today.
John Brunson was the initial person I spoke to and from the get-go he was really helpful, caring, transparent, and not salesy whatsoever. First, he helped expedite my airbag replacement so that I'd have a safe car to drive around while I shopped. That spoke volumes, as he cared enough about my safety to make that happen almost overnight and I hadn't even committed to buying anything yet. Was pretty floored. Second, he spent hours with me talking about all my options, the numbers, test drive, etc... We looked at X3 and X5 and still wasn't 100% on BMW at this point, but starting to lean more toward it as they were going to give me a good trade. Then he let me drive a sweet X5 eDrive for the day while my airbag was being worked on. I fell in LOVE with it and knew then that I would be buying a new X5 from John.
I certainly put him to work to find me exactly the car that would be best for me... It took two months for the perfect X5 at the right price to pop up, but after much searching and back-and-forth, we had a deal! He was able to get me into a loaded loaner with 7k miles, which knocked a significant amount off the purchase price. He was always very knowledgeable, patient, and accommodating. I never once felt "badgered" or pressured. ;-) He's pretty funny and cool too, so that never hurts.
Classic was great, with customer service reps calling me throughout the process to check-in and make sure everything was going well. Honestly though, John was the reason I bought another BMW and did business with Classic. He certainly earned my patronage and I would highly recommend - to anyone looking for the real deal sales advisor, give John a call!
Had a very good experience with Vernon - Shamil
I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed.
Always Satisfied With MY BMW Autobahn Experience - Henry M
Since purchasing my 2012 BMW 5 Series, the vehicle, "thank God/knock on wood" has always been trouble free. Obviously through the years I've had a few questions about the car and have taken it in for my yearly free maintenance. Although my service ended last month, I still intend to take my 5 Series back to autobahn in 2017. Mark Britton is and has always been my preferred Service Writer. Mark is not only knowledgable and genuninely friendly, but he has "always done what he told me he was going to do". In addition, the Autobahn technicians who have worked on my car, have always performed the tasks to my complete satisfaction. I value my relationship with Mark. I am also considering, in the weeks ahead, purchasing a new SUV for my wife. Assuming she decides on a BMW, there is no doubt that we will purchase the car from Autobahn. even though we are slightly closer to the Dallas BME dealerships.
Substandard service - BMWfan
Took my vehicle for replacement of a battery. Service representative informed me that vehicle may not be ready same day because they may have to order the battery. I replied, you are the dealer! He replied "well, there are shortages everywhere". "I wil call you and let you know". I did not receive a phone call from him at all. At 16:00 I called and he stated "young lady, your car needs a battery". I replied, yes, that is the reason I took my car there for. He replied "did you leave your car with me". I replied yes, this morning.. He replied, "let me see". Well, are you going to need a ride? I replied yes. He stated "I'll give you a loaner and your car will be ready tomorrow". He then proceeded to tell me the total cost of replacement.
This morning at the dealer, I was shown the invoice and I noticed that there were extra charges that I did not approve. Mr. Tealer, the service representative, said "it's an oil change" I replied"I never received a phone call from you asking if I wanted an oil change. "He replied" you asked", I replied I asked for the specials but I never gave approval for the service. He replied "I'll just take it off". Then there was an approximate 30 minute delay processing a refund on my credit card. This has been the worst experience I have gone thru since I purchased the vehicle back in January 2010. What happened to being the best car dealer in town? Personal service and a caring attitude? Explaining charges, calling the customer before performing services?
I hope this dealer goes back to the way they used to be. I love BMW.
Definitely Recommend - Vnt5
This was the first time visiting this dealership. They were able to repair my vehicle while I went to lunch. My service advisor made the whole experience seamless.
Very Dissapointed in this Dealership - MBCustomer
This BMW is owned by AutoNation. I had a bad experience dealing with the sales associate. In the past I had a bad experience with the Mercedes Benz North dealership, also owned by AutoNation. I can only assume that the problem is management. In the case of the BMW salesman I discovered that he priced a new vehicle in a way that I consider to be wrong perhaps even fraud. I priced the same vehicle at another BMW dealer in a different part of Houston and the price for the same car was $6,000 less. When I told the salesman this he said he had 'no idea". I was a repeat customer and I think he should have full knowledge of the offer he gave me.
Worst experience ever, don't ever take your vehicle here. - Bong B
This is only one of the many frustrating, blood boiling experience i have with BMW of North Houston. I took my X5 for an engine oil leak, the sérvice advisor informed me that they charge $180.00 for diagnostics. I have an extended warranty on my car, so they said that the warranty company will offset the diagnostic fee if a repair is needed. They arraganged a loaner car for me to use, so i left my x5 with them. I was promised that I will be given an update the same afternoon with regards to the status of my car. I waited for an update the whole day and nothing, not a phone call. I have to be the one to call them so i can get an update, when they kept promising they will call me. I waited for a week for the parts to arrive and repairs to be completed. So finally Eric Cabargo the service advisor, called me after a week and said that the repair is complete but their technician needs to drive it for a day to make sure no leak will happen. They added 50 miles to my car for test drive? Really? 50 miles? Then i got a phone call a day after from Eric, the cooling fan broke apart on the way back to the dealership so another repair needs to be done. On top of that they said that there is something wrong with the left rear suspension. That they need to replace the left rear spring. And since the engine light came on, the oxygen sensor needs to be replace and that the extended warranty does not cover this repair. So it took me another week and this time $1600.00 more to complete the repair. Since i have plans to talk to the warranty company, i gave a go signal for the repairs. After an additional 5 days i was able to finally get my car, after settling the due amount. As i was driving out of their drop off area, i noticed that the windshîed has a crack from one side of the glass to the other. I immediately brought it to their attention and they don't have an explanation for it.
So now i am waiting for another week to have the windshield repaired!!!! To add insult to injury, this so called service advisor told me that he could have let me drove off their lot with a cracked windshiled but he did not. What the FREAKING xxxx?! Had i did not saw it i will drive off with a damaged windshield! He did not see it, not even the technician or their freaking driver! And i need to be thankful? I have other bad dealings with BMW of North Houston, the reason i keep taking it back to them is because my extended warranty is affiliated with them. While you all still have a chance do not ever take your car here! Join the class action law suit to teach these company a lesson.
Sales & After Service **A+++** - amirhtown
I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there should have been nothing the dealer could do to help me. But they did. All the people I spoke with were very helpful and the whole experience reassured that the previous cars we bought were purchased at the right place, and certainly reaffirmed that the future cars we plan to purchase will be purchased from the right place. BMW West and its staff are great people to work with.
In particular I would like to thank:
Juan (Service), Charles (Sales Manager), and Mike S (Sales)
They drilled a hole in my BMW 550! - Damaged bmw
Horrible experience. Cannot recommend strongly enough how disgusted I am with this dealership. Took my 2012 BMW 550 with 48,000 miles back in again for running issues that started after this dealer preformed the ccp recall. Somehow, the car has 4 bent wheels, and a defective steering wheel. My rear 1/4 panel was damaged while at BMW of cc, and they drilled a large hole in my car to "repair" the dent. I did not authorize or consent to any body work being done to my car. They once again "cannot find" or identify the running problem, although anyone not employed by BMW seems to be able to. Car still runs rough and there are common problems that they refuse to look into. They even let the shop forman take my car home for the night. I'm not sure what special vehicle repair facilities he has at home, but I didn't authorize him to drive my car home! My car was returned out of gas after the foreman's outing with additional damage to two areas of he front fender.
The dealer refuses to do the right thing and compensate me for the damage they caused and the diminished value of my vehicle. So I now have a 2012 BMW 550 that is damaged and has a diminished value.
Only give them one star because I cannot give the 0 stars.
If I can add photos, please let me know how.
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
i purchased my 528 I BMW from Garlyn Shelton BMW in... - laurawebber
i purchased my 528 I BMW from Garlyn Shelton BMW in Temple Tx. I recieved awesome help and a very detailed walk through on how to operate everything on my car. I will def. go back and buy from Garlyn Shelton in Temple Texas again.I will also recommend them to all my friends and family.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.