Above and beyond - Marlene
Just bought my third Kia from this dealership. My experience was terrific. I highly recommend the staff and service. My sales rep, Bernard Scott, definitely went above and beyond to find my car. I could not be more pleased with the service I received! Thank you.
Phenomenal Customer Service - Robyn B
From my first interaction, the customer service representatives have been so personable and helpful. Complications with my bank forced me to arrange all my loan and purchase paperwork over the phone and the managers led me through every step. I was able to test drive, review all warranty and benefits I was covered for, sign for the car, and drive away within 2 hours. I had requested the maintenance/service history of the car and it was promptly delivered to me the next day without any questions. Unfortunately through the next few weeks, I had my engine light come on and every person made sure that I was well taken care of. They gave me a loaner car to, ensured I was well informed about what they were working on, and happily reminded me that everything was under warranty and paid for. They take care of their customers to the best of their ability and it will always be appreciated.
Great! - Kim
This was our first Kia purchase. Moritz Kia Alliance has a great location for us. Everyone was very helpful and didn't pressure us although they did do their best to make a deal.
Very good - Jonivy11
They took very good care of us getting us in our car. The day after mothers day. I would send people to them in a heart beat
Great Experience - Stu
5-10-2017. What a wonderful car buying experience. Dealing with Kilan Anderson and the Gay Kia group was as good as it can get, And drove away with a great Kia Sorento. Thank you all, Stu and Judy
Customer service execellent - Jacque
Execellent customer service, I would recommend this dealership to my family and friends Ash is awesome , thanks southwest Kia for putting me a nice car.
Top Reviewed Specialists At This Dealership
Great People to Deal With - FilioScotia
When my wife and I decided to buy a Kia Soul we naturally went to the Lufkin Kia dealership, knowing what we wanted. We have had some not-very-pleasant experiences with car dealerships and pushy sales people, so we were very pleased by the way your salesman, Randy Davis, guided us through the entire process. He helped us focus our search and decide what equipment and features we wanted and didn't want. He put me behind the wheel for a test drive, which did the trick. It "sold" us on buying a Kia. That, and learning how highly JD Power rates Kia vehicles, especially the Soul. It's one of the best and most dependable cars on the road.
Randy then guided us through the paperwork, explaining the financing and everything in that process. The dealership gave us a good deal on our trade-in, and the bottom line is that we drove home in a brand new car that we are very happy with.
I always recommend Kia and Premier to anyone I know is thinking of buying a new car.
Internet & Fleet Sales
Great Experience - ECS
Just purchased Kia #2. I dread the car buying experience, but this was easy, painless, and actually enjoyable. All of that due to Clark who was great. Friendly, knowledgable, helpful. Instant rapport and level of trust. I'll be back when it's time for another car.
New Car Sales
He knew the answer to every question! - LorifromDFW
Chris Perry was so patient and knowledgable answering all my questions about the new Niro I purchased, and there were many. I feel so GOOD about my buying experience! I got a great deal. Chris and Troy were fair and honest.
It can be intimidating for a woman to go into an all male dealership, but Chris put me at ease within a few minutes of our test drive. And, he walked me through all the features (which are a lot) of my new car post-purchase until I understood them all.
Everything I was promised was delivered. Everything!
I would most definitely recommend Chris, because he was truly interested in my needs, not the dealerships or even his own.
Fun and eazy - Gkh626
I was treated very well and the staff was friendly. I got the care I wanted and was very happy with how everything was handled from beginning to end.
HAD A FLAT THEY HOOKED ME UP - Emmettb
I took my car in and saw Jason Jewell who met me on the drive and got me in and back on the road again super fast with a repaired tire and they didn't even charge me.
Awesome Service !!
Outstanding Service - Star
Quyen was awesome! Very friendly, informative, and helpful. I came in as a spur of the moment situation on Friday evening not expecting to purchase a vehicle. At noon on Saturday I drove off in my 2013 Kia Sportage. Thanks Quyen Nguyen😊 Definitely a win win situation!
Great experience - budman
When we went into Van Griffith Kia on !0/3/16 we had no intention of buying a new car - we only wanted to take a test drive to compare the Sorento vs the Hyundai Santa Fe . What we found was that the Sorento beat the Santa Fe hands down in comfort , style , and mpg. Still , we had planned on getting our new vehicle through the Sam's Club / TRUEcar program . We already knew what our guaranteed savings would be through the TRUEcar dealers . We also knew what our trade was worth based on kbb.com. Our salesman, Eden Palmer asked if he could try to work out a deal for us . It never hurts to ask . To make a long story short , they matched the savings from the TRUEcar program and gave us fair value for our trade. And , we didn't need to go to Ft Worth or Dallas for our new vehicle . We love our new Sorento. Hats off to Eden and the team at Van Griffith Kia
Happy Customer - MarcyS062014
I stopped by Silsbee KIA just to look and wasn't planning on buying that day. I had a truck I was trading in and they offered me WAY more than I expected so we did the paperwork and got me into a car that same day. My salesman was Diego and he was very nice and did great helping me out. My only complaint is that they ran my credit 7 times trying to finance. I had already expressed that I only wanted it ran once when everything was set up. I was upset about that but everything else was great.
Great service and friendly folks - Content buyer
Great service, friendly folks, and a large inventory for to pick from, no pressure and willingness to answer any questions as well as getting you financed.
New car - Vivian Chavez
I was very pleased with the service we received. Looking for a vehicle can be a daunting task. Kip made it easy and painless. I'll buy here again.
Used Car Purchase - Max M
Angela Williams was awesome to work with. To begin with her patience in trying to teach my daughter how to drive a stick shift was amazing. Then after we realized this was not a good idea she went overboard to find the right car for the right price and got us processed
Product & Leasing Specialist
Great Experience - chadhot
Had a great experience with Arthur Beleno purchasing my new car! He didn't waste my time and showed me what i was looking for, not an upsale. Norman Hunt in financing had me in and out in no time as well!
Friendly and flexible - Nate
Our second car purchase from Crown, and both times they were helpful and patient, and helped us get a car that we wanted.
Superb customer service! - Love_My_Car!
I came into Capital Kia after showing interest in a used car back in January, and have been meaning to write a review ever since! The internet sales team replied to my request promptly and once I got to the dealership I was given a salesperson to work with. They knew what car I was interested in and had it ready for a test drive before I got there. Preston seemed to know every single feature of my chevy and was genuinely excited to show it to me and my daughter. I was never pressured into buying the car, and Preston even let me keep the car overnight so I could make sure it was the exact car I wanted. He followed up with me personally after I purchased the car to make sure that I was happy and stayed in touch until my plates came in. Honestly I had a bad experience at another dealership in San Antonio and was quite impressed with the professionalism from everyone I worked with at the dealership. I would definitely refer any friend or family member to Capital Kia! Thank you! I LOVE my car!
Brent Gramah great service - Michelle Duran
Went to Round Rock Kia for a car and Brent Graham got me into a new car.... 5 star service ... I highly recommend people to go check them out.
Above and Beyond Customer Experience - djamsey
'twas a great experience and my salesman Red was on point! he really knows how to provide above and beyond customer experience. he sets appropriate expectations with his clients and never uses those unrealistic salesman pitch in order to close a sale. as a first time car owner (and a meticulous one), i can certainly say that i made the right choice and given a chance i'll definitely get my second car (SUV) with them. also, one of the best thing that this dealer have, is their after sale. their staff are so professional, warm and very helpful! so if you're looking for a reliable vehicle that fits your needs, budget, lifestyle and most of all excellent customer service, i'd strongly suggest this branch of Bert Ogden! kudos to the team. again, to Red and Eva truly appreciate all your help! 👍🏼👍🏼🚘👏🏼👏🏼🤓#happycustomer #1sttimebuyer #goodjobBertOgden #customerisalwaystheirpriority #highlyrecommended
Great experience - ctc1969
My family and I were looking to buy a used car, and were treated as if we were high dollar buyers. VERY pleased with our sales consultant, Angel Alcala. She went above and beyond to help us find the right vehicle! Our experience with the financial business manager, Maria Bell, was top notch! She was able to work with us to get payments that would fit our budget. We couldn't have done it without them both. WE WILL ABSOLUTELY RECOMMEND INTEGRITY KIA TO OUR FRIENDS AND FAMILY.
awesome as always - davidbirden
I Would not go anywhere else. Best service I have ever gotten. Got a Soul to show others how to have soul!
Love my Kia
Good Buy - RICHARD QUAPPE
My wife and I were looking for a used car when Jon Miller, KIA Sales Rep., showed us a 2016 KIA Soul that was new with lots of extras for the same price as a decent used vehicle. Jon had us test drive the vehicle and explained all the amenities the car had, like the rear camera while in reverse. Jon then took us through the finance limbo and stayed with my wife and I throughout the transaction. The whole experience was very pleasant and the representatives explained everything each step of the way. I gladly recommend Patterson Auto for a car purchase and recommend you look for Jon Miller as your salesperson
We have owned the vehicle for over two weeks now and are very pleased with our purchase..
they are the most helpful people u get what u want - faustino1975
The personal are friendly and willing to go the extra mile to make u get the car u want not like other dealers that want to sell you what they want which makes this place nice also their service dept get ur car running really fast
Great service before and after the sale - Chase
I've worked with just about every dealership in town and the guys at Victory Kia have always treated me the best. Thank you to the Victory Kia team.
First time I've enjoyed buying a car !! - ortizdennis16
Diego was great. Worked with him for 3 days to get vehicle. Came out to meet me when it was raining and nobody else wanted to get wet. Real laid back and not pushy at all. Didn't feel pressured to buy. Vehicle is great. Glad I bought this vehicle and from Diego.
Don't waste your time - Hotteine7
They lied, they lost my keys, they were rude, the so called "highest up" guy as he called it, had the audacity to try and sell me a car for way more then any other place that I went after he lost my keys and made me miss my tow. Awful person. These people are crooked. If you want honesty this is definitely not be place for you.
Internet Sales Manager
Moritz Kia Alliance
Internet Sales Manager