Expecting less and got the best - Thrana1
I did considerable research on a new 2017 Forester XT before contacting Huffines. I went in for my appointment on Tuesday April 18 and was greeted by Ryan Reynolds. My original contact was Ben Frazier but he had made arrangements for me to meet with Ryan. The entire experience from the rain soaked test drive to the final numbers that Huffines offered were light years beyond my expectations, all the staff made me actually feel like I was the most important person to walk through the door that day. A hearty thank you to all that made this the best dealer experience by far that I have ever been involved with. Your service to the customer is the best, keep that culture alive and thriving.
Phenomenal Customer Service - Robyn B
From my first interaction, the customer service representatives have been so personable and helpful. Complications with my bank forced me to arrange all my loan and purchase paperwork over the phone and the managers led me through every step. I was able to test drive, review all warranty and benefits I was covered for, sign for the car, and drive away within 2 hours. I had requested the maintenance/service history of the car and it was promptly delivered to me the next day without any questions. Unfortunately through the next few weeks, I had my engine light come on and every person made sure that I was well taken care of. They gave me a loaner car to, ensured I was well informed about what they were working on, and happily reminded me that everything was under warranty and paid for. They take care of their customers to the best of their ability and it will always be appreciated.
kind personable accommodating maker of dreams - Jennifer L Riojas
I have 2 children with special needs any outing is a challenge Greg and the Entire staff helped make this a very enjoyable experience. I cant wait to come back for another car! So i can get another $2 bill ;)
Loved my experience - ccoontz4
I will never buy a car from anyone other than Mr Dave in the future. He was professional, kind, patient, and very educational as this was my first car buying experience. He treated me with respect and ensured that I did not have to stress about this process as he did everything possible to make it an easy and memorable experience for me and I am forever grateful to him.
Thoroughly satisfied with my experience thus far! - Daniel Boring
Gay Family Kia will have my business for life. More specifically, Kilan Anderson. From the first question I had to this very moment, Kilan has been there for me. My wife and I are currently in the market for a vehicle. After shopping dealership after dealership, (hearing the "same old same old") we finally ended up at Gay Family Auto. Kilan has been patient, kind, and understanding of our situation throughout the entire process. Although we have not yet purchased a vehicle, I know Kilan at Gay Family Auto is our Car Guy for life! Go see Kilan for a true #CustomersCome1stGuarantee
Amazing Experience! - Betty & John
Mike Stanton was a pleasure to meet, and deal with. No pressure, no tricks, strait forward and honest about every step of the process. We drove up to Mesquite from Galveston and he met us at our car door when we arrived! He, and the entire staff treated us with respect and made us feel welcome! Southwest KIA is the fourth dealership we've stopped by to look at vehicles. The three previous dealers acted like they couldn't care less if we bought a vehicle from them, and tried to up sell us on something we weren't interested in, nor were they interested in getting what we wanted.
I've already told several of our friends to check out Southwest KIA for their next vehicle. Mike made the decision process a joy, and Rudy made the closing process effortless and smooth. True professionals! We were on our way in our new Sorento EX in no time! Thanks so much guys for everything!
Great People to Deal With - FilioScotia
When my wife and I decided to buy a Kia Soul we naturally went to the Lufkin Kia dealership, knowing what we wanted. We have had some not-very-pleasant experiences with car dealerships and pushy sales people, so we were very pleased by the way your salesman, Randy Davis, guided us through the entire process. He helped us focus our search and decide what equipment and features we wanted and didn't want. He put me behind the wheel for a test drive, which did the trick. It "sold" us on buying a Kia. That, and learning how highly JD Power rates Kia vehicles, especially the Soul. It's one of the best and most dependable cars on the road.
Randy then guided us through the paperwork, explaining the financing and everything in that process. The dealership gave us a good deal on our trade-in, and the bottom line is that we drove home in a brand new car that we are very happy with.
I always recommend Kia and Premier to anyone I know is thinking of buying a new car.
Top Reviewed Specialists At This Dealership
Internet & Fleet Sales
Great Experience - ECS
Just purchased Kia #2. I dread the car buying experience, but this was easy, painless, and actually enjoyable. All of that due to Clark who was great. Friendly, knowledgable, helpful. Instant rapport and level of trust. I'll be back when it's time for another car.
New Car Sales
He knew the answer to every question! - LorifromDFW
Chris Perry was so patient and knowledgable answering all my questions about the new Niro I purchased, and there were many. I feel so GOOD about my buying experience! I got a great deal. Chris and Troy were fair and honest.
It can be intimidating for a woman to go into an all male dealership, but Chris put me at ease within a few minutes of our test drive. And, he walked me through all the features (which are a lot) of my new car post-purchase until I understood them all.
Everything I was promised was delivered. Everything!
I would most definitely recommend Chris, because he was truly interested in my needs, not the dealerships or even his own.
My 2016 Kia Buying Experience - Cedric R Simmons
I received a call from Thomas Whitehead about trading in my 2015 Optima for a newer model vehicle. I was happy to receive the call because I was not very happy with my experience in leasing my first car. I went in not expecting a good visit but Thomas soon change my prior experience into a very happy one this time by better customer service and overall pleasant time. He was able to get me all I wanted into my new Kia that I did not receive from my prior experience and even more. Thomas has kept me informed with all Kia has going on and has been Extremely helpful. I can truly say, that if he was not there and Charles (sales manager), I would not have lease a new vehicle. Overall EXCELLENT experience!!!
Great service - Mimi
Great service department always friendly and eager to please. I've been doing business with them 7 years with no problems. I always recommend them
Great Effort with Style & Class - Johnny Kennerson
Thanks ,, General Partner C B Kennerson. Special Thanks to Cherry Savior for the effort to handle this deal with a two-hour Drive to Houston to deliver a 2016 KIA Forte Koup SX from Silsbee to my driveway in N Houston during evening traffic. When you are ready to drive anything different, please give the people at this dealership a shot.
Great experience - budman
When we went into Van Griffith Kia on !0/3/16 we had no intention of buying a new car - we only wanted to take a test drive to compare the Sorento vs the Hyundai Santa Fe . What we found was that the Sorento beat the Santa Fe hands down in comfort , style , and mpg. Still , we had planned on getting our new vehicle through the Sam's Club / TRUEcar program . We already knew what our guaranteed savings would be through the TRUEcar dealers . We also knew what our trade was worth based on kbb.com. Our salesman, Eden Palmer asked if he could try to work out a deal for us . It never hurts to ask . To make a long story short , they matched the savings from the TRUEcar program and gave us fair value for our trade. And , we didn't need to go to Ft Worth or Dallas for our new vehicle . We love our new Sorento. Hats off to Eden and the team at Van Griffith Kia
Great service and friendly folks - Content buyer
Great service, friendly folks, and a large inventory for to pick from, no pressure and willingness to answer any questions as well as getting you financed.
New car - Vivian Chavez
I was very pleased with the service we received. Looking for a vehicle can be a daunting task. Kip made it easy and painless. I'll buy here again.
Third time even more charming! - Jaxmich6822
I have been a fan of this Kia dealership since 2014 when I purchased my very first car (used) with Southwest Kia of Rockwall. They worked with me on my less than perfect credit and I left THAT DAY with a car. A year later I went in to buy tires and lo' and behold I left this time with a BRAND NEW Kia this time! I paid on that one for 3 years. Last week I came in for a safety recall on something and I hate to admit it but instead of having that repaired, I again left with another brand new Kia Forte LX. It's hard not to say yes when the sales people are so friendly and treat you like family. I have never purchased at any other dealer other than Kia for that reason. I would and have recommended them any day. L.J. Vargas was very friendly and helpful. He went and got the keys to let me drive the car that I chose to drive, and I drove that car home that night. Thank you again Kia!
It was relatively painless. - Jeannie L.
I enjoyed myself and the salesman was very good at explaining all the gadgets. It was like coming out of the dark ages. My former ride has a real ignition key!
Friendly and flexible - Nate
Our second car purchase from Crown, and both times they were helpful and patient, and helped us get a car that we wanted.
Above and Beyond Customer Experience - djamsey
'twas a great experience and my salesman Red was on point! he really knows how to provide above and beyond customer experience. he sets appropriate expectations with his clients and never uses those unrealistic salesman pitch in order to close a sale. as a first time car owner (and a meticulous one), i can certainly say that i made the right choice and given a chance i'll definitely get my second car (SUV) with them. also, one of the best thing that this dealer have, is their after sale. their staff are so professional, warm and very helpful! so if you're looking for a reliable vehicle that fits your needs, budget, lifestyle and most of all excellent customer service, i'd strongly suggest this branch of Bert Ogden! kudos to the team. again, to Red and Eva truly appreciate all your help! 👍🏼👍🏼🚘👏🏼👏🏼🤓#happycustomer #1sttimebuyer #goodjobBertOgden #customerisalwaystheirpriority #highlyrecommended
Great experience - ctc1969
My family and I were looking to buy a used car, and were treated as if we were high dollar buyers. VERY pleased with our sales consultant, Angel Alcala. She went above and beyond to help us find the right vehicle! Our experience with the financial business manager, Maria Bell, was top notch! She was able to work with us to get payments that would fit our budget. We couldn't have done it without them both. WE WILL ABSOLUTELY RECOMMEND INTEGRITY KIA TO OUR FRIENDS AND FAMILY.
awesome as always - davidbirden
I Would not go anywhere else. Best service I have ever gotten. Got a Soul to show others how to have soul!
Love my Kia
they are the most helpful people u get what u want - faustino1975
The personal are friendly and willing to go the extra mile to make u get the car u want not like other dealers that want to sell you what they want which makes this place nice also their service dept get ur car running really fast
Great service before and after the sale - Chase
I've worked with just about every dealership in town and the guys at Victory Kia have always treated me the best. Thank you to the Victory Kia team.
Good Buy - RICHARD QUAPPE
My wife and I were looking for a used car when Jon Miller, KIA Sales Rep., showed us a 2016 KIA Soul that was new with lots of extras for the same price as a decent used vehicle. Jon had us test drive the vehicle and explained all the amenities the car had, like the rear camera while in reverse. Jon then took us through the finance limbo and stayed with my wife and I throughout the transaction. The whole experience was very pleasant and the representatives explained everything each step of the way. I gladly recommend Patterson Auto for a car purchase and recommend you look for Jon Miller as your salesperson
We have owned the vehicle for over two weeks now and are very pleased with our purchase..
Service in not good - rtrimyer
Service department had my car for five days and was not able to set my car up properly , service manager expected me to just take my car and bring it back to get the items completed that I had paid for and were promised to be done in a few days.
Lack of respect - Sorrento unhappy
This dealship sucks. I would not recommend it my worst enemy. When I bought my Kia they took forever to get it ready for delivery. At delivery the were more interested in taking my picture then to show me how my new car works. Then when I stoped by to pick up the new license plates they asked if I would like them to put on, They took the car back put the new plates on and then installed the window sticker about 4" from the side and about 6" from the bottom. So now I have a sticker that can't be replaced obstructing my vision. What a waist of time.
Don't waste your time - Hotteine7
They lied, they lost my keys, they were rude, the so called "highest up" guy as he called it, had the audacity to try and sell me a car for way more then any other place that I went after he lost my keys and made me miss my tow. Awful person. These people are crooked. If you want honesty this is definitely not be place for you.
Such an Amazing Salesperson - lwilliamssr59
My wife and I went to Kia to look at vehicles, When we arrived we were greeted by our beautiful salesperson Ms Jennifer Jones, she was so amazing from the time we walk into Kia. Ms Jones so professional and had such a very pleasant attitude. Ms Jones showed how much she cares for the needs of her customers she was very prompt and did a great job. We looked at two vehicles Ms Jones explained each vehicle to us by doing that it helped us with making our decision.
"We love our purchase"
Thank you, and God bless you
Ms Jennifer Jones
1000 times over and over
Excellent Customer Service Keep Up the Good Work - Linda Joyce Rhodes Karki
I rate University Mazda excellent based on the excellent customer service I experienced overall but more specifically from my salesperson, Darrin Locking, who went above and beyond by showing me at least 8 different vehicles along with the pros and cons of each. In addition to that he worked out a deal where I traded in a smaller vehicle with I bought from the same dealership 3 months previous with minimum down or out of pocket. Kudo's to Danny Williams in the finance department who was not only professional but very personable as well. These 2 gentlemen made my car buying experience painless. I recommend them and University Kia/Mazda highly.
Internet Sales Manager
Moritz Kia Alliance
Internet Sales Manager