James Born is the best - Ingrid N
I have owned several cars in my lifetime but this was the first time I ever financed a car and I was nervous going in since I have heard horror stories of how long and complicated the process is. There was nothing complex or difficult about this visit. James Born was amazing from the start. He put me at ease with his friendly demeanor and walked me through everything.
We knew I needed a new tire before I left the lot and he promised me they would get me back in quickly for a new one. Not only did they get the tire on quickly James himself came to my place of work, picked up my car, and took it to the dealership 30 minutes away to be serviced. It was then returned to me before I left work that day. If that isn't an example of above and beyond I don't know what is. I have had to contact James a few times since the purchase and he has always responded to me immediately and has been nothing but fantastic to work with. I highly recommend him and this dealership, I would definitely go back and would recommend them to anyone looking for an easy and enjoyable car buying experience.
Amazing! - ALordanich
Amazing experience. Buying a car is so stressful and they made the whole process SO easy. Not only were they friendly, but I felt totally in control. I definitely recommend this dealership over any other! Thank you!
Phenomenal Customer Service - Robyn B
From my first interaction, the customer service representatives have been so personable and helpful. Complications with my bank forced me to arrange all my loan and purchase paperwork over the phone and the managers led me through every step. I was able to test drive, review all warranty and benefits I was covered for, sign for the car, and drive away within 2 hours. I had requested the maintenance/service history of the car and it was promptly delivered to me the next day without any questions. Unfortunately through the next few weeks, I had my engine light come on and every person made sure that I was well taken care of. They gave me a loaner car to, ensured I was well informed about what they were working on, and happily reminded me that everything was under warranty and paid for. They take care of their customers to the best of their ability and it will always be appreciated.
Fast and easy process - volleybmw1030
This was my first time buy and it was the most pleasant buying experience ever. I would highly recommend this dealership to anyone that is looking for a new care
Great service department - Purpleghost25
Employees in the service area are so nice! Plus you get coffee and water while you wait. Especially the employees I worked with heather, Craig, Gary, and Aaron. They are so nice and really help you out!
Top Reviewed Specialists At This Dealership
Great Experience - Stu
5-10-2017. What a wonderful car buying experience. Dealing with Kilan Anderson and the Gay Kia group was as good as it can get, And drove away with a great Kia Sorento. Thank you all, Stu and Judy
One Happy Couple - Suzy0349
Our salesperson Randy Davis was awesome! He was with us from step one and explained all details of car and more. Fantastic service, great prices!
Internet & Fleet Sales
Great Experience - ECS
Just purchased Kia #2. I dread the car buying experience, but this was easy, painless, and actually enjoyable. All of that due to Clark who was great. Friendly, knowledgable, helpful. Instant rapport and level of trust. I'll be back when it's time for another car.
New Car Sales
easy quick - jangofett
Shaun the salesperson was very friendly, nice and very knowledgeable about the car I was purchasing. The business manager was very professional and helpful with the questions I had. Overall pleasant experience
great great great great! - Nikeah88
Jennifer J. a*k*a mama! was the first person that shook my hand and the last person to give me the keys to my new 2017! she was a angel the entire process I didn't feel pressure and I think she could relate to me so she was able to give me the best things that may fit my needs... I was scared of big dealerships but im happy I took a chance! one the best car buying experiences I've had since I started buying cars
Great expierence - Patti58
Explained things, knew what he was talking about. Asked me what I was looking for in a car and gave me options and choices. Never felt rushed or pressured and I bought my Soul Friday about closing time. I would definitely would highly recommend Byron.
Repairs - Sugar123
We bought a Sorento and within two days our battery was dead; however they made it good and replaced the battery with no charge to us. They not only made it good and did it very quickly. This dealership is amazing!!
Product & Leasing Specialist
Hard Work - Diedre LaFond
We have purchased three vehicles from Patterson Kia. The last one we purchased for our 18 year old daughter. We worked with Cody Reyna. And he went above and beyond looking for just the right car for our daughter. I would highly recommend him to anyone! He was a delight to work with! D. LaFond
Great experience - budman
When we went into Van Griffith Kia on !0/3/16 we had no intention of buying a new car - we only wanted to take a test drive to compare the Sorento vs the Hyundai Santa Fe . What we found was that the Sorento beat the Santa Fe hands down in comfort , style , and mpg. Still , we had planned on getting our new vehicle through the Sam's Club / TRUEcar program . We already knew what our guaranteed savings would be through the TRUEcar dealers . We also knew what our trade was worth based on kbb.com. Our salesman, Eden Palmer asked if he could try to work out a deal for us . It never hurts to ask . To make a long story short , they matched the savings from the TRUEcar program and gave us fair value for our trade. And , we didn't need to go to Ft Worth or Dallas for our new vehicle . We love our new Sorento. Hats off to Eden and the team at Van Griffith Kia
Great experience at Kia!!! - New car owner
I kept hearing the ad on the radio for Kia so I filled out an application not really thinking I would be approved because I do have some debt. I went in on Friday really just to see what they were talking about. My sales man Matthew Key was very friendly and upbeat. Ryan the financial specialist was awesome as well. Not only did they get me approved for a car but it was a brand new one!!!! I didn't have to go through any hassle to get it either. They throw in so many specials with it I couldn't really pass up the deal they offered me. I definitely recommend them if you are looking for a new car. The process took a couple of hours but it was well worth it.
Great Experience - Jenny121773
I purchased a 2017 Kia Sportage. I am very happy with my vehicle, the price, and overall customer service. Cory and Timmy made me feel comfortable. Thank You Cory and Timmy
Great experience - OmixC
Great people, great deals. We came in looking for something good and we found it. Jorge is such a nice guy, we will recommend you! Thanks for a great service
LOVE MY NEW KIA SOUL!!!!!!!!!!!!!! - customer
EVERYONE FROM OUR SALESMAN, JOSH STIXRUD WHOM I HIGHLY RECOMEND, TO THE REST OF THE STAFF WAS AWESOME! GO HUNT UP JOSH,. TEST DRIVE ONE OF KIAS GREAT CARS, YOU WONT REGRET IT. OUR NEW SOUL IS A BLAST!
Great Dealership - catlady
I drove 3 hours to test drive a used vehicle they had. When I arrived Brent Graham guided me on the testing and he was very helpful and knowledgeable. The entire experience working with the staff of this dealership was awesome. I give them 5 stars!
Internet Sales Manager
Great service department - KKB
Took my Kia in for oil change and tire rotation without an appointment, waited in very nice lounge with complementary snacks and about 90 minutes later got a freshly washed and served car. Very pleased.
awesome as always - davidbirden
I Would not go anywhere else. Best service I have ever gotten. Got a Soul to show others how to have soul!
Love my Kia
Outstanding Service - danboylong
Took my just purchased Sorento to Kelly Grimsley Kia (bought it from them the day prior) due to finding a few issues not identified when I was test driving the vehicle. Drove it of the lot and notice some stuff after the fact. Called my salesman, Yuli (sorry I am sure the spelling is wrong) who told me to bring it by the next morning. So I brought it back and the service department and used car department discussed and said I was good and the used car department would take care of paying for the issues discovered. Admittedly, I understand buyer beware, especially on a used car, so the fact that they were more than willing to hook me up speaks volume of their commitment to a good experience. Thank you Kelly Grimsley Kia for a great experience and fixing all my problems promptly and professionally.
Good Buy - RICHARD QUAPPE
My wife and I were looking for a used car when Jon Miller, KIA Sales Rep., showed us a 2016 KIA Soul that was new with lots of extras for the same price as a decent used vehicle. Jon had us test drive the vehicle and explained all the amenities the car had, like the rear camera while in reverse. Jon then took us through the finance limbo and stayed with my wife and I throughout the transaction. The whole experience was very pleasant and the representatives explained everything each step of the way. I gladly recommend Patterson Auto for a car purchase and recommend you look for Jon Miller as your salesperson
We have owned the vehicle for over two weeks now and are very pleased with our purchase..
Great service and polite personnel! - carlos
Nice place to wait, while service was being done. Extremely polite service managers and personnel.
My car was clean, when I left. I would certainly recommend the Southwest Kia in Mesquite, Tx.
Great service before and after the sale - Chase
I've worked with just about every dealership in town and the guys at Victory Kia have always treated me the best. Thank you to the Victory Kia team.
Service - Nat67
Love the service department friendly and efficient . Pete gave me a ride to work and was very friendly. Josh and Elaine helped me in service department
Customer experience! - Jeremie
James did a great job finding my true needs. While I was there the experience was awesome. My little boy and I were treated like family. That's one thing you don't feel when you go to dealerships.
EXCELLENT - martha p canchola
excellent customer service !!!! very friendly staff .my sales person Armando was very helpful and took
care of me and didn't have to wait long hours for my paper work .
Moritz Kia Alliance
Internet Sales Manager
Southwest Kia of Rockwall