My husband, a retired nurseryman, and I, a preschool - loneilgray
My husband, a retired nurseryman, and I, a preschool special education teacher, went into Lynnwood Honda on Friday, January 23rd and spoke with a young man named Hedra Massoud. We were very clear with Hedra that the reason that we were there was to gather information and that we were not in a hurry to purchase a new car. We had 4 fully functioning cars and did not need to buy a car new right now but planned on doing so in the near future and were trying to get some information to make an informed decision prior to spending thousands of dollars on a vehicle. I wanted to make sure that I was getting the car I wanted. Hedra was fantastic and talked to us about the CRV Hybrid that we were interested in. We came back again on January 26th to test drive a CRV. Unsurprisingly, Hedra texted and phone a few times, as it is the way car salesmen keep you engaged. He was polite and offered to gather further information if we needed it. His promise was to make our future purchase “as easy, quick and smooth as possible”. At one point in our text thread, he asked if we wanted to make a deposit to “hold the vehicle”. We told him to sell it if he had a buyer that was interested as we were not in a hurry and could wait to find another. I then spoke with a colleague who purchased a car with the Costco discount and asked Hedra about it. He told me that he could share that “no hassle” price with me if I came into the dealership. I made a plan to come in on Friday, January 30. I told Hedra that I was not going to buy a car on Friday because I wasn’t going to commit my husband’s time to being at the meeting and was not going to purchase a vehicle without him. As it happended, my husband ended up meeting me there, but Hedra was busy with another customer so his co-worker, Rajeev “Raj” Khanna spoke with us and showed us the Costco pricing.
It was an AWEFUL experience! Raj was abrupt, rude, disrespectful and dismissive. He told untruths, “You have already been here 4 times. Are you going to buy the car or not”—we had been there twice, once briefly and once to test drive. He physically stood over us as he put the invoice on the desk and used forceful, high-pressure tactics (“Are you guys going to do this. The deal won’t get better”. Are you going to commit or not?”.) When we told him that we were not going to purchase the car that day, he told us that the “offer wouldn’t be available tomorrow. Today it is raining and slow, tomorrow is Saturday and we will be busy. The offer won’t be available then.” Raj also told us that the Costco deals “change daily” so it won’t be available at this price tomorrow (we have since found out that this is not true). It was terrible. My husband and I left the dealership and, as we were re-grouping in the parking lot, I looked up and saw Raj and one of his co-workers looking out the large windows and pointing at us, smiling. Like we were fools who had done something wrong. I was confused and embarrassed by what had just taken place and was near tears. We have NEVER been treated like this when we have purchased cars previously. It is not an experience that we wish to reward by be spending our hard earned money at Lynnwood Honda—sorry, Hedra….
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